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We stayed at the Pestana Promenade Hotel. Your list has several other Pestanas listed but not this one so this questionnaire is invalid!
Lovely friendly hotel with good service and excellent food. We were a bit out of town so would have liked somewhere to walk after dinner . Shuttle bus service very good but did not run at night.
Excursions need to improve as still very much like those I went on in the 70's with my parents. You are taken somewhere to take photo's given disgusting drink to try and rushed through like cattle.
Flights were good both ways but the only hot food available on the way back was chips
we stayed at the pestana ocean promenade on b&b basis. no complaints at all about the hotel. friendly staff, especially the maid who cleaned our room, all areas were kept clean in and around the hotel.the only negative would be the slow service at the pool snack bar but it's a very minor negative as apologies were always given if you had to wait for a while. this is the 2nd time we've been to madeira and have still not seen everything. last year we did the west excursion,this year we did a few of the guided levada walks and these were excellent-well worth it for the views alone! we walked into the centre of funchal a few times and also had a lovely walk to camara de lobos and back. there is an excellent bus service if walking isn't for you as well as the hop on sight seeing bus. we didn't use the buses but have been told they're very cheap. we went to the casino again and felt it wasn't such good value as last year but still a good show. there are lots of restaurants to choose from and we preferred the ones along the promenade instead of the main road but there is an excellent pub on the main road called the 'hole in one' and it's a great place for meeting people or just listening to the music. madeira is a lovely,friendly island with perfect weather.what more could we ask for.
Our first visit - and certainly not our last. We loved the Island and the people. Dolphin and whale watching a highlight. Hire a car and see the whole Island - remember to get out too! Thompson and Rui looked after us really well. Recommended.
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