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Arrived late due to flight delay. Were given a complimentary meal at the fish restaurant as we missed the evening meal (half board). Hotel receptionists not very welcoming, they took passports and entry cards off us and seemed to be very unorganised, as they were trying to serve other people at the same time. very inefficient. waited ages to get our room cards. We paid extra for a room with sea view. We were given a room with a view of the side of the hotel. When I brought this matter to the attention of the reception staff, they were unapologetic, but issued us with a card for a room with a sea view. On the first morning we were woken up at 7am by the noise of the diggers and loaders out side our window, as there was a construction site where a wall was being built to separate the hotel from the beach. This made the view of the beach very unsightly. The Thomson rep told us that Thomson sent every customer a warning letter about the construction work. We had not received any literature of that sort. If I knew that there was a construction site at the hotel, I would not have booked the holiday. The Thomson rep offered us the choice to change hotels (which would include a cancellation fee) or try and find a room with a better view within hotel Amadil. The reception staff gave us several cards for rooms overlooking the same construction site. When the hotel staff finally got the message that we did not want a view of the JCB's and cement mixers, we were given a room with a view of the swimming pool on the other side of the hotel. The hotel staff assured me that we will not hear loud music at night in this hotel room. however, the loud music lasted all night until the early hours of the morning which didnt help the fact that we needed a good nights sleep to be up for the excursions the next day. I asked the receptionist whether we could move to a quieter room but his response was to roll his eyes and said to ask in the morning. The beach was littered with broken glass, plastic bottels and sewage. A relaxing stroll on the beach was out of the question as there were lots of morrocans hassling you to try and sell things. The waiter service was very slow. Had towait over 25 minutes to have a drink. No hairdryer, kettle or complimentary drinks in hotel room. This would definatley not be a 4 star hotel in the UK.
The hotel looks very impressive when you enter. From then on everything goes down hill. The hotel is very noisy as most of the rooms are situated around the central atrium. Food is very much Moroccan, heavily spiced and not very good. Service is virtually non existant. We waited an hour for a cup of coffee from order to payment. Not many staff speak English which makes it difficult to to get what you want. We would certainly not recommend this hotel for older holiday makers.
We visited other hotels where we felt welcomed and wished we were staying in any one of them.
The Thomson staff were very helpful and tried hard to resolve some of our problems.
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