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We had an all inclusive holiday at the beginning of March. The room was large, spotlessly clean, on 10th floor with morning sunshine and a great view across Funchal and the harbour. It was very quiet (as requested). The kitchenette was fine to make tea and coffee. Soap was provided in the somewhat tired bathroom, but no shampoo which is odd for a hotel.The food was mostly very good (good enough that we ate in each evening), all the service was excellent, and the all-inclusive drinks were fine. The communal lounge area was very spacious. It was about half an hour's easy walk to the centre of Funchal- previous comments were of the steep walk home, but as over 60s we did not find it hard at all. There was an excellent shuttle bus to the town centre, only minus point was it did not run at the week end. The information on the web site about where we could eat on the all- inclusive was confusing. The swimming pool was lovely if rather bracing! The entertainment that we went to in the evening was fabulous- local folk dancing singing.We organised our own trips during the day and can't comment on Thomson's outings.We would certainly go there again. The whole deal was terrific value.
The hotel lived up to being a 3 star. The accomodation was clean and comfortable and we had the promised balcony with a sea view. The staff where friendly and when approached where polite and easy to understand. The entertainment crew where hard working and keen to please, maybe needs living up with some more fun loving happy music which maybe then would have more volunteers to join in and dance. The food was good, we heard it was the first year for all inclusive so not bad at all, everything we ate was enjoyable and can honestly say we didnt have any complaints. The 2 main party nights on the terrace bar where very enjoyable and offered a much greater choice of food, well done with those nights. The hill is very steep, but the free courtesy bus is available frequently and is spot on with time table given on arrival. Overall a happy holiday in the hotel in a nice area with plenty places to explore and enjoy.
The hotel was up a long steep hill, worse than suggested in the brochure. It was made much worse since the coach dropped us at the bottom of the hill and we had to drag our cases up, the rep offerd to help but you can't ask a little girl to do that.
Seems that some coaches reverse up the drive and drop at the top - why didn't ours?
The hotel restaurant was very busy. I can't fault the staff, they worked very hard and were pleasant. But the restauarnt regularly ran out of things and it could be difficult to find a table. Please note that as advised we avoided the busy times.
The hotel is a thirty Euro taxi ride from the airport. It is also at the top of a steep drive that started on a steep hill and went up. Our room was higher still, being on the ninth floor of eleven. The lifts were good, if small.
Our room was clean and of a fair size. It came with a television (BBC World and Canal Hollywood in English), a sea view balcony, a fridge and ants. There was though no ceiling fan, mini bar, bathrobes or separate shower from the bath. The maid came every day, didn't steal anything and made up our twin beds as a double after we had duct taped them together.
The two ring cooking facilities (no grill, toaster, kettle, oven or microwave) were poorly equipped. Washing up liquid and a tea towel were provided - although this may have been to remind the guest how much easier it is to eat in the restaurant. While the reasonably priced supermarket was not far as the crow falls, it was almost at sea level. Nothing (except perhaps a heart attack) was going to put us off cooking once we had lugged the groceries all the way up to the room.
While the above may come across as a little negative, I would recommend the hotel as the views were great from the balcony, the breakfast was great from the basement and the shuttle bus was a reliable air conditioned coach from the slope right out side.
The entire place is sign written in English and Portuguese, although the guests tended to be German and old enough to be our parents (we are in our thirties). The sign on the inside of the door to our room laid out certain hotel rules in four languages but only in English was it allowed to take towels and pillows from the room.
The whole complex is wonderfully devoid of children. We thought that we saw one on the second day but when we got closer it was just a dwarf.
At no point did we have to show our pass card, there were 1002 beans in the jar and don't bother with the parrot show.
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