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We really enjoyed the hotel but the wait staff were not very personnable. Pool and breakfast food were very good. Choice of pools was nice, spa services excellent and maid service. Hotel had recorded it gone through a refurbishment and you could see it in places but it was clear that some of the bathrooms and interiors needed attention. Good all round hotel and holiday apart from the outbound flight and lack of information which lead to a very distressing start to a very early morning. Restaurants nearby that were really good were Bernini, Casa De Phana, Taj Mahal, Chinatwon. Restaurants that were horrid was Beef and Wines.
Reids Palace a must have visit to experience a cocktail, view and ambience. Forum shops good and the old town market and shopping centre.
Madeira was the first foreign place I visited, for one day, in July 1970 and I promised myself to return. This return was June 2013. We used Thomson's as we do for all our holidays (resorts, cruises, etc). We chose the Pestana Carlton as it was in a good position for walking into town. It is also handy for buses to travel further afield. The hotel is superb, all a 5 star should be. The gardens and flowers were beautiful. A good choice of pools. Our corner room on floor 18 was lovely and light with good views and large balcony. The in-room kettle and fridge were very handy for tea and milk. We enjoyed the excellent buffet breakfasts in the hotel but ate dinner in nearby restaurants: The Chalet (good set meal: 3 courses, bread, coffee and wine for E16), Red Lion (reasonable set meal for E16.50), book with Thomson's to have a great steak-on-the-stone meal at Solar da Ajuda. We also had a smashing meal at House Jazz (great prawns), espedata at Dona Amelia and a lovely Turkish meal at "Istanbul" - all within walking distance and good prices.We only regret not visiting Do Forte as it was full. The Thomson's advisor David was very informative and helpful, but we made our own way around by public transport rather than book trips. We went to the delightful fishing village Camara de Lobos and on a vertiginous bus trip to the village "lost" in the mountains, Curral das Freiras, as well as the cable car trip to Monte. No need to visit the tropical gardens there - there is a lovely municipal park. From the hotel we were able to get to and follow levada which gave an excellent walk through the countryside as far as Victoria where we got a bus back (you get to see a washing area in the levada too). On another day we visited the local and lovely Quinta Magnolia. Near Reid's hotel is a delightful coffee shop "Petit Fours" with great pastries and coffee. Opposite the hotel is a little bar "Pub No 2" which serves great and inexpensive drinks (only about 3 Euros a cocktail). Our only disappointments were the slow internet access only available in the hotel reception, the rather dull entertainment in the hotel. ... and the lack of blue skies due to clouds.
everithing was perfect no delays,problems,or anything, and if there had been i had the trust in the back up. The rep was first class a realy nice guy (david)
like the title says dont change anything
Mr Mrs Mitchell
This is a very first holiday to Madeira .The hotel is classed as 5 stars. We stayed in a pool view room on the 3rd floor.it was a lovely view and very quiet. The balcony was very large, but there was no shade and was very uncomfortable to sit there when the sun was shinning directly on to it. The beds and pillows were very comfortable and the room was large and comfortable. There is a TV and it has ITV 1 and BBC1 plus lots of other channels with English speaking programmes. The breakfast was ok but very limited choice and the plates were very small plates which I thought was very poor for a 5 star and would give it 3 stars . It was sufficient for me though as I and my usual fruit and then egg on toast. We went half board and the dinning room is very big but everyone is squashed together on one side of the room for the evening meal. The ambiance of the room is very poor. There was a salad table which was ok, soup and very limited bread choice ( very small rolls) The main meal was very poor and only one choice of vegetable and one choice of potato. The deserts though were nice. The water at the table was expensive For the first 4 nights with our meal we had 1litre of still water cost 3.95 euros per bottle, Then over the week ends they seem to run out of litre bottles and we had 3/4 litre bottle which was the same price as 1 litre bottles at 3.95 euros.Half a litre bottle of water was 2.65 euros. On a Tuesday there was a raffle for charity . The raffle ticket was 1 euro but only half of it is going to charity with the other 50 cents being given to the waiters ,which I think is disgusting and the whole 1 euro should go to charity. Also when we went to pay our bill at the end of the holiday there was an additional 1 euro added to our bill. I asked what it was for and was told it is for the children's charity . I object to money being added to my bill that I wasn't aware of and without being asked first if I wanted to give ,and you feel mean objecting to the amount .I know it was only 1 euro and it is not that is going to charity that I object to it is not being asked in the first place if I wanted to give. There are plenty of supermarkets by the hotel. David, the Thomson holiday rep was very good. The walk to the old town is fine ,however there is a hill to climb back up but it was ok. Went on 2 trips . expensive but they were ok. Despite my moan we did have a lovely holiday.
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