Full Board buffet meals. Hot and cold snacks 10.30-17.00. Afternoon cakes.
Selected alcoholic and non-alcoholic drinks including self-service beer, wine, water and soft drinks with lunch and dinner.
Snacks at set times.
Two large pools wind their way around. Dotted with palm trees and plenty of sunbeds to catch the rays. There's also a poolside bar nearby for drinks and snacks. One pool is heated during the winter months.
Open for breakfast, lunch and dinner with live cooking stations. Fortnightly Canarian or South American themed dinners are laid on. Your main course at dinner can be served at your table, on request. If you're on Half Board, dinner can be swapped for a picnic lunch, and early suppers can be arranged. There's a dress code here, with long trousers and a shirt for gentlemen at dinner. Highchairs are also available.
The junior suite has a separate lounge area complete with a 32-inch flatscreen TV. It sleeps up to four in twin beds or a king-size bed and an extra sofa-bed. A sliding door opens up to a balcony or terrace with views of the Atlantic Ocean.
Twin rooms are light and airy. You can sleep four in here with twin beds and a double sofa-bed in the bedroom. Just so you know, when the room is fully occupied there’s no space for a cot. They are also located on the lower floors, not in the main building.
First stay at Guayarmina Hotel and will be back. Not one complaint. Staff worked so hard and hotel is spotless. We were AI and had no problem with food, drinks or service. Very good value for money, top class hotel. Great location for shops, restaurants, trips, beach. Stayed in hotel most of the time as so relaxing, beautiful pool area. Snacks also available during the day for AI guests, and choices at meal times vast, and always cooked fresh. Entertainment good, rooms clean and spacious. Cant wait to go back and a big thank you to all the staff at hotel who were absolutely friendly, polite, professional and helpful at all times.More
Diane R, Edinburgh, United Kingdom
Some people just delight in complaining
We stayed here from 15th to 29th September this was our 5th visit, we stayed in room 253. The hotel is spotlessly clean, the staff are courteous, helpful, and cheerful. We advise that the system of rooms above and underneath take some getting used to and can cause confusion but it's not rocket science. Yes the dining room is busy, but if is a problem to you then go down early in the evening. At no time was any "waiter's bums"in our faces at meal times!! As if !! Our room was spotless, the choice of food was superb. We witnessed first hand those less mobile than others were treated with respect and dignity and seated at tables nearest to the entrance. Some people just love to moan and believe me one couple in particular did just that !!! The fridge fee is annoying, we have to have a fridge as my husband is insulin dependant diabetic so needs to store insulin in fridge, but it doesn't spoil our holiday, or why would we return for a fifth time, even booked again for February. It's a great hotel so give it a try.More
midvale026, Stoney Stanton, United Kingdom
Third holiday and still enjoying it
Staying for our third year in a row with our grand children. It is their idea of heaven and the hotel does a lot to keep children busy and happy which means happy relaxed parents (and of course grandparents). We found much as before with the food on offer varied and good. We took the "all inclusive " which perhaps of marginal benefit to the grandparents but worked well for our grand children and their parents. Another successful holiday.More
288Eurotravels, Reading, United Kingdom
3 star at best
Just returned fro 2 weeks will not be returning under any circumstances. Dining room chaotic not suitable for disabled - allocated tables which have trolleys running past constantly knocking into chairs and one occasion spilling red wine all over table - tables too close together - as one German friend said he was "constantly having someone's bum over his table" - Matra'D (Head Waiter) rude and unhelpful after having complained - spent rest of time ignoring and being surly - spasmodically escorted to table and then given unwelcoming wave and expected to follow like sheep - if did not like table told you could not move - food repetitive Husband pulled 14" long black hair out of mouth from potato salad. Some waiters very good but were too busy to stop and talk.
Fully inclusive made you feel like a second class citizen with 'paying guests' taking priority for service - limited drinks and snacks available - limited to 5 cocktails all served in small glass with no trimmings. Finishes at 12 noon on day of departure - wrist band cut off - bad news for late departures. Only starts at 2pm on day of arrival. No food available after 9.30pm for planned arrivals at the hotel
Lots of white paint peeled off of side of bath when bathing - taps dirty - reported to reception and Thomson representative - room deep cleaned but tap still dirty - told could not have a bath for 24 hours whilst re-painted the bath - raised concerns about smell - told they often touch up paint on baths just before guests arrived
Wfi charged 19 euros per week - poor reception difficult to get in your room
Late check out can only be booked on day of departure - very limited availability
Extra charge for safe, fridge in room. No irons or kettles available to rent.
Some of evening entertainment very poor - but some good - do not know why hotel re/booking poor entertainment.
Positive - location excellent.
Head Thomson representative did best to sort but hotel did not appear to listen to her - the belligerent nature of the management was that they did not listen.More
Valerie B, Derby, United Kingdom
Good Location but rooms are a nightmare
We booked through Thomson's to stay here for a week at the end of Sept 2015. As we have stayed here before we knew that we did not want a room on the lower floors so we proceeded to email Thomsons and the hotel to request a room on a high floor with a sea view.
We arrived around 10.30pm in the evening and were greeted by an unfriendly receptionist who didn't even smile at us. She gave us no information about the hotel facilities and did not give us correct directions to our room. We were allocated room 205 and we initially thought it was on a higher floor so made our way up to floor 2. After trying what was actually room 2005 we realised our room was on floor -2. It was a large room but was not well maintained, it was damp and smelly and because it looked out onto a wall it was very dark. There was hairs all over the bathroom floor, the paint was falling off the door and the balcony was also in need of painting!
We quickly nicknamed it "the dungeon" and heard others refer to the basement rooms in similar terms! Although it was nearly 11.30pm we went back to reception and asked to be moved rooms either then or the next day. The same unhelpful receptionist was quick to inform us we could not move as we had booked a family room and all those rooms were on the lower floors. We got out our confirmation paperwork which showed we had booked a twin room. She insisted it was a problem with Thomsons and she could not move us until 4 days later. I phoned Thomsons 24/7 line and spoke to a helpful lady who said we had indeed booked a twin room. She phoned the hotel and then phoned back to say the hotel had said there was no booking at all for us!! Later she phoned back again and they found the booking and said if we went back to reception the next day we could be moved and that she had left a message with them.
We went back to reception the next morning as suggested and the same receptionist from the previous night was still on duty. When we relayed the message we were given from Thomsons she said there was no record of any message to that effect! At this point we were almost for giving up and staying in the dungeon however we decided to have one last try with the one site Thomson rep. She explained to us that we had booked a twin room for 2 to 4 people and the lady on the 24/7 helpline should not have promised us a move the next day! She explained that we could only be moved in 4 days as there was a waiting list! In the end we ended up paying over â¬200 to upgrade to a junior suite which was still on a lower floor but was in a really good condition and looked out at the sea. It was room 304.
Although the room was in excellent condition, spacious and clean, the corridors still had a prison feel about them! But then we weren't really spending time in the corridors!!
It is clear that all most new arrivals are given rooms in the dungeon and the hire wait to see if they complain or not. If they complain they are put on a list to be moved when a nicer room becomes available, or they can pay to upgrade earlier. Because the majority of guests are not in the dungeon for long I think the hotel does not invest in maintaining those rooms or even giving them a proper clean!
Despite paying to upgrade our room we still found that we had to pay even more extra costs for a safe and fridge. If we wanted clean pool towels during the week we had to pay an "environmental fee". There was no free wifi either but there is a McDonald's nearby which had a free signal!
The buffet was good and had a wide range of food. The dining room staff were all friendly.
The location of the hotel is excellent, right next to a nice beach and good restaurants. I'd highly recommend the Colonial!
I hired a bike one day and cycled to Los Crisitianos. The nice man on reception let me have it for 3 hours even though I had only paid for 2!
We took the free bus to Siam Mall a few times and really enjoyed the shops there and the cafes.
All in all I would say the hotel is not a 4 star, and I will not be going back for a 3rd time! We will look for other hotels in the nearby area for next time! More