Full Board buffet meals. Hot and cold snacks 10.30-17.00. Afternoon cakes.
Selected alcoholic and non-alcoholic drinks including self-service beer, wine, water and soft drinks with lunch and dinner.
Snacks at set times.
Two large pools wind their way around. Dotted with palm trees and plenty of sunbeds to catch the rays. There's also a poolside bar nearby for drinks and snacks. One pool is heated during the winter months.
Open for breakfast, lunch and dinner with live cooking stations. Fortnightly Canarian or South American themed dinners are laid on. Your main course at dinner can be served at your table, on request. If you're on Half Board, dinner can be swapped for a picnic lunch, and early suppers can be arranged. There's a dress code here, with long trousers and a shirt for gentlemen at dinner. Highchairs are also available.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
The hotel is great and it was nice to see Pedro in the dining room again he always shakes you're hand when you arrive the food is wonderful and there is so much choice we even had fruit and wine delivered on our first days there and the hotel is in a good location to all of the bars etcMore
Best hotel ive ever stopped in
This is by the best hotel ive ever stopped in. Very clean hotel, food was always nice non stop entertainment for all ages.
Great location. I never got bored on this holiday its one of them places were you dont wanna go home. 2 weeks wasnt long enough for me xMore
Relaxing Break in the Sun
Returned to hotel for 5th visit and was as enjoyable as ever. Food good nice selection. Restaurant very busy at times but staff always very helpful and seated guests quickly. Room clean and nice view from balcony. Bath and shower a bit awkward and cramped. Lovely to sit in piano bar listening to excellent pianists in early evening before dinner. All in all a very good stay. Thank you to all staff too look forward to visiting again soon.More
Diane T, 187062
Stunning First Impression
We arrived after 11 o'clock at night and the first impression we had of this hotel was wow!.
We we're very quickly checked in by the very friendly reception staff and our bags were taken to our room. The room (528) was large with two single beds and a couch and is larger than most.
We stayed on a half board basis, the breakfasts were excellent with freshly made omelets every morning and pancakes every second day. There's also the normal fruit, cereal, bacon, etc. Dinners were of a good quality, show cooking is available every night with Turkey, Pork or Steak available.
The inside of the hotel is very impressive, the main area is set on two levels with a piano bar in the top level and the restaurant and bar on the lower level.
Outside at the pool area there are plenty of sunbeds available around the large pool. There's also a pool side bar serving drinks and snacks, with a larger bar and terrace serving a bigger selection of food.
The only negative I found was the attitude of some of the younger members of staff at the larger bar, they need to learn that a smile goes a long way as one or two gave the impression they would rather be anywhere but serving customers. It's unfortunate as every other member of staff at reception, in the restaurant and the bars were helpful, cheerful and professional.
This is a great hotel, yes it needs a wee freshen up in some places, but if you have booked your holiday here, you can look forward to a good relaxing holiday in very pleasant surroundings.More
Placed in a dungeon for 3 days disgusting
My husband has a disability so we were put in a room below ground floor only one lift working and 2 more cut off, very dark and very cramped, We were told that we could not be moved for 3 days so we did not unpack very uncomfortable.We couldn't see the safe numbers it was so dark they did send maintainence to fit another light.we paid all inclusive but ate out as the food was cold and repetative. Every thing we needed should have been included in our Â£2462 for 2 weeks but it wasn't, they even charged 6 euros a day for wi fi that worked on a hit miss basis. the fridge cost us 56 euros and the safe 31.50 euros.The restaurant started to pack away food 1 hour before closing and before guests had finished eating one waiter said ,"we are open at 6pm this was at 20.30 when they were clearing food away it was suppose to close at 21.30 Another thing that happened is that they were getting tables ready for Breakfast/ dinner and closing areas off but instead of being honest about what they were doing they were rudely ponting out "do not sit their" untrained and in polite Overall experience was not of a Platinum standard, We were eventually given a decent room near to the lift but we watched new guests arrive and return to reception to complain about the dungeon rooms it seemed to be the normal procedure. It must be obvious that the standards are not exceptable why else would boards advertising better rooms and better food if you pay more for it of course The experience spoilt our holiday and when we complained that the wi fi did not work we were told that it was our appliance , they couldn't or would not help, end of. The Thompson rep said that the hotel was due a refurbishment but due to the problems in Tunisia and Egypt things had been placed on hold again this is unfair to charge customersfor what they were not getting. The pool is actually one pool with a bridge in the middle this is misleading advertising ,More