Sandwiched between the beach and the atmospheric old quarter, Hotel Balcon de Europa boasts one of the best locations in Nerja.
Named after Nerja’s famous Balcon de Europa viewpoint, which sits just to the left of the hotel, this property has one of the best locations in town.
The hotel is built onto the cliff face, and has a bit of a topsy-turvy layout. The reception and pool are up on the sixth floor, at street level, while the beach and restaurant are down on the bottom level.
Having heard good things about Nerja we researched a variety of hotels and finally decided on Balcon de Europa based on Trip Advisor reviews and we were not disappointed. We stayed in room 811, TV (English channels), air conditioning, sea-view and balcony. Lovely view from the room and facilities in the hotel were great. Breakfast was extensive and although we had read a few comments regarding the omelettes I personally had one every morning and was pleased with them. There was something for everyone and the staff were more than happy to go out of their way to help with all requests we made. There is a tendency for guests using the restaurant to want to sit at the tables overlooking the sea but if you are happy to wait a while the staff will assist you all they can to get one. When we were unable to sit there we were content to sit elsewhere as the service was good wherever you sat and the food was the same! Dinner was overall very good and we preferred the nights when it was buffet style and particularly when dining was switched to the Nautico at beach level. I was most impressed with the variety of food offered over the 10 days we were there. The main highlight personally were the paellas particularly the fideua which was the first time I had encountered it and thankfully it was served up twice during our stay. I managed to speak to the chef about the recipe and will definitely be trying it out now we are home. You can exchange an evening meal for lunch if you wish to dine out at one of the many restaurants in Nerja and if you ask at reception or read the notes in the room it is all explained. The pool was not really a swimming pool more of a dip pool but the sea was only a few metres away from the hotel so those wishing to swim didn't have far to go. The sun terrace was where we spent quite a few hours just relaxing and reading, there is a jacuzzi for guests who are so inclined and a small gymnasium for those who are more energetic. The price of drinks was extremely reasonable and the house rose at 10 Euros a bottle was more than acceptable. The evenings sat out outside under the sunshade just watching people promenade up and down the Balcon whilst we sampled the sangria, wine, gin and tonic or just a coffee were perfect. The staff throughout our stay couldn't be faulted and we witnessed on a couple of occassions guests who were being difficult and in our opinion downright rude but the staff just smiled and carried on and dealt with them in a very professional manner. There is a TV room which whenever we passed never had anybody in it and as there is TV in the rooms perhaps it could be turned into a quiet reading room? Overall we enjoyed ourselves that much that we are looking at returning next year but perhaps later in the year when the temperature will be lower. I would recommend this hotel to anybody wishing for a relaxing holiday and what a fantastic location.More
DrekH, Liverpool, United Kingdom
Stayed here this week and had a great stay, great staff, food and superb location, pool is a bit small but hey it's not the end of the world!
Rooms are nice with good sea views, very clean every day, good aircon!More
Just stayed a week in August 2015 brilliant location.Staff extremely polite, helpful and very pleasant. Food was good plenty of choice,gala night, buffet some nights and waiter service. Would recommend to book a room with sea view.Really enjoyed our stay.More
c_tyson3, Manchester, United Kingdom
Great hotel in a super location!
Beautiful hotel...the views are the best in Nerja - the hotel staff are just so helpful and friendly. We stayed in a suite which had perfect views over the ocean. Everything was so clean and comfortable. Would recommend staying here, its so central and with its own private beach means its just perfect.More
Sarah W, Dublin, Ireland
The Balcon de Europa; the exception proves the rule!!.
We spent a most delightful 10 day holiday in Nerja at the Balcon de Europa on the Costa del Sol. We had planned more of an activity holiday in a different country but, for medical reasons, we had to consider a quieter option, and we could not have made a better choice.
Initially, like some recent contributors, we were concerned about negative comments in reviews relating to the food and the staff, but we need not have feared. We went on a 6/4 split (6 dinners 'in' / 4 dinners 'out'). The food in the restaurant was very good. The buffet offered a very wide choice, and you could go back as many times as you liked!! The only drawback was a clash one evening between a wedding reception (the hotel is a popular location for wedding receptions) and a gala night. We did advise the hotel in the evaluation that there was little point rushing through a gala night dinner, at least that is how it felt, to cater for a wedding reception. Do one or the other!!
Breakfast is a triumph. Go and see for yourselves!!
The room was excellent. Large, comfortable, spotlessly clean at all times. We took advice and booked a room on the 6th Floor from which the sea views were spectacular, not that you needed to spend much time in the room as Nerja is a delightful town and the hotel beach a great place to lounge, get in the sea, play table-tennis . . . relax!! Yes, you do need to book your sunbed the day before, and before 11.00am., but this was never a problem for us.
The staff were, generally most polite, helpful and efficient. Life in Spain is slower, so is the service, but that is all part of the fun of travelling abroad. We did have a couple of incidents when a waiter tried to charge us full price for drinks bought during happy hour, and one of the receptionists put on our bill dinners which were part of our agreed 6/4 package. The origin of the latter problem seems to be that the hotel is not fully reflecting the policy of the travel company, Classic Collection holidays, who advertise the hotel partly on the basis of this flexible arrangement. We had had to contact our travel bureau on arrival to resolve the problem, but anticipated there being a problem when it came to the final bill!! Again, these slightly irritating issues were flagged in our evaluation and explain our rating the hotel 4* rather than 5*.
The area around the hotel is charming, and many gather on the Balcon itself to marvel at the views, absorb the 30 degree temperatures and enjoy an ice-cream. There are some excellent shops, tapas bars and restaurants, which we will comment on in other separate reviews.
A wonderful break in impressive surroundings to which we would return. We are well travelled people and are always on the look-out for quality, so we fail to understand the negative comments in other reviews. Unfortunately, the British abroad either have unrealistic expectations or simply want to be Britons abroad rather than absorb the language and culture of the country they are visiting, hence the title of this review.
The hotel seems geared up to young couples, older couples, families with older children, so, if you fit into one of these categories and you are interested in visiting this part of Spain, we would seriously recommend you consider the Balcon de Europa. Ignore the negative reviews and search for the many positive ones, including our own. The picture they paint is almost as glorious as being on the Balcon itself!!More