The Hotel Polynesia has been designed to feel like a South Pacific island. There’s a waterfall and a rope bridge in the lobby, and a birds of paradise aviary in the grounds.
This place comes with a huge, lagoon pool. And it’s just a really short shuttle bus ride to the beach club and waterpark, which are open in summer. There’s a buffet restaurant that serves international cuisine and a lunch spot over at the beach club.
The hotel’s in a gated complex with the other hotels that make up the Holiday World Resort. It’s at the top of a hill, overlooking Caravajal beach, which is a 15-minute walk away.
TripAdvisor Traveller Rating
Based On 2553 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board meals in the buffet restaurant. Lunch and selected drinks at Beach Club buffet restaurant - reservation required 24 hours in advance, open from the 15th April to the 31st October, subject to weather conditions. Selected local alcoholic and non-alcoholic drinks, until 23.00 in winter and 24.00 in summer. Selected drinks from snack bar at Beach Club. Snacks at certain times.
Facilities ► View all
A large, lagoon-style pool takes centre stage at the hotel. Lined by a terrace with sunbeds to enjoy the sea views from.
Open for breakfast, lunch and dinner with children's options, this restaurant makes a statement with an arched, glass ceiling. Dinner options include meat or fish, and there's show cooking, too. Special dietary needs and vegetarians can be catered for if prior notice is given. Highchairs are available.
The Beach Club waterpark overlooks the sea and is open during the summer months. There are rapids to float around on, waterslides, a pirate ship, splash zones and even giant sandpits with equally giant elephant statues. If that sounds too much like hard work, there are quieter areas with in-water sun loungers too. A shuttle bus service to the Beach Club is provided and the journey takes just a few minutes - just ask at reception.
Rooms ► View all
Suite with Balcony/Terrace with Private Whirlpool
These contemporary suites come with a large terrace or balcony with a whirlpool and sunbeds. You'll also have a lounge, kitchenette with fridge and satellite TV.
Junior Suite with Balcony
These contemporary junior suites come with twin beds and a sofa-bed in the lounge area. You'll also have a kitchenette, fridge and satellite TV.
TripAdvisor Reviews Show more reviews »
Visited In August with my family for the 6th time. We had the most amazing holiday which was all down to the entertainment team. Kids club was brilliant and my 2 boys were well looked after and really enjoyed it. Patry was so kind to my boys and made their holiday one of the best, both were so sad to come home. My husband loved the games that were on throughout the day. Honestly the entertainment team really need medals for how hard they work. Fab food. Rooms were kept very clean throughout our visit. Hotel very clean! The Thomson rep Gary was so helpful going above and beyond. Thanks to everyone for another great holiday a hotel to be proud of.More
Where do I start ?
When people read my reviews you could be mistaken that I only rate high but at last this comes to an end. We will deal with the positive first. The animation team which are contracted are amazing. They do everything possible to make sure people have a good time and that’s the positive: Our room was in no way what you would call 4 star. We had a problem with ants as there was a hole by the door. The staff came one night because it was so bad and after that no one followed up. Daily we would have to spray the door area and remove the ants ourself. It was horrible. The hotel is far from everything. It cost €15 Euro one way in a taxi to benalmadena and €12 to Fuengirola one way. If your not prepared to stay in the hotel every night be prepared it will be expensive. On one night when I went to reception to order a taxi I was told that I would have to wait as they had people checking in and they had no time to pick up the phone so they expected us to wait 15 + minutes before they call. That was just rude. Maybe they did not realise I am fluent in Spanish and could fully understand them helping Spanish guests with no problem. The pool by day was busy and I felt we were clung to other guests. The view out to the sea was blocked by railings and the noise of the train ever 20 minutes is a little to much. The food was average. As a vegetarian I found the selection poor. Everything was fish or meat so I could only have salad for lunch and dinner. On one night they had onion rings and when I put it in my mouth I realised it was some sort of fish which turned out to be calamari. I felt sick as most vegetarians would understand. When I pointed this out to the manager on duty the response was “O we made a mistake but don’t worry we will have the onion rings in a few minutes” That’s disgraceful. I would not recommend this to my friends or family. This place needs an injection to bring the standard up. It could be great but not in its current state. Most holidays I don’t want it to end. I feel rested and relaxed but this time ... I wish I could have gone home after two days. More
Awesome family holiday
First time I have let my wife book our holiday without my input. She did good. Flights and stuff was good as usual with Thomson. Had seen some negative posts about coach transfer, so was a bit concerned but all was ok 20 mins to the hotel.only issue was some family decided to go shopping before getting on coach so we had to wait a bit. Arrived at hotel and was checked in 5 mins later no que whatsoever. Room was fantastic, very clean and modern with cot even though we forgot to ask. Breakfast lunch and dinner were all at good times and there is a bar down by pool that does food from 10 to about 4. Food was good quality plenty to choose from for all sorts of dietary needs. Our room was above the stage outside shows go on until 11 but didn't bother our two year old. Entertainment wise plenty going on during the day from about 10:30 and the staff work tirelessly to keep you entertained. The shows in the evening were not really my cup of tea but plenty of people seemed to go and enjoy. All inclusive finishes at 12 which didn't really affect us. All in all a good break. Will definitely go back. Thank you Thomson and hotel Polynesia.More
This is my last night here , to start the check in was great it was quick and the lady did it with a smile . The entrance to the hotel was amazing , the room was a junior suites lovely and clean on the first day . We had to ask to have our sheets changed after 9 days . The food was ok always something for us all to eat , went to the Polynesian restaurant last night had steak asked for it to be well done but had blood still in it so never eat anything but the wedges . But other than the few things it was a lovely complex and even a bus to take you down the hill to the beach club xMore
From the moment you walk in you cannot help but be amazed the reception is vast and beautiful check-in was swift and the guy was very helpful cheerful and welcoming. The room was a suite and probably the largest we have had on previous holidays. The animation team made our stay a holiday working tirelessly every day with lots of activities to enjoy whether you are young or old special mention to Sergio Matteo and Javier. We found the choice, food quality and service excellent in the Polynesia restaurant the oriental was rather lacking and the waiter not very helpful sorry. Ignore negative reviews, embrace the positives plentiful food, drink, entertainment, stunning location, the sunshine and even a water park what more do you need, happy holidaysMore
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Items marked with * incur extra charges which are payable locally
Just so you know this hotel does not accept stag or hen parties.