Protur Roquetas Hotel and Spa  

Relaxation is the ticket at the Protur Roquetas Hotel and Spa, where a laid-back pool scene and a beachfront setting come as standard.

The long lazy river, hot tub suites, and top-of-the-range spa are just some of the reasons TripAdvisor reviewers have awarded this place a Certificate of Excellence for 2013.

As well as its own trio of restaurants, this hotel has the eating and drinking holes of Roquetas De Mar right on its doorstep.

TripAdvisor Traveller Rating

Based On 1158 reviews


  • Official Rating   
    5
  • 294Rooms

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Buffet and 2 speciality dinner restaurants.  Local alcoholic and non-alcoholic drinks 11.00-24.00 and minibar with water and soft drinks  Snacks 11.00-18.30, afternoon coffee and cakes and ice-cream.

Facilities ► View all

Outdoor pool

This pool comes with hydro-massage beds, water jets, and a section where you can swim against the current, plus a sun terrace laced with sunbeds and parasols for those who want to relax.

Buffet restaurant

You'll find local and international cuisine with show cooking on offer here. Gentlemen are requested to wear long trousers in the evening.

Spa*

There's a hydrothermal circuit offering hydro massage loungers, whirlpool baths, neck water jets and relaxation areas. If you stay four or more nights you can have unlimited Spa circuits free of charge.

Rooms► View all

junior suite with balcony/terrace with private whirlpool

Your junior suite will come subtly decorated in warm colours and soft furnishings. Your spacious suite will include a private balcony with a whirlpool bath, lounge area, queen-size and king-size bed, a TV, air-conditioning, and a minibar*.

junior suite with balcony

Your junior suite will come subtly decorated in warm colours and soft furnishings. Your spacious suite will include a balcony, lounge area, queen-size and king-size bed, a TV, air-conditioning, and a minibar*.

TripAdvisor Reviews Show more reviews »

Nearly but not quite!

We stayed at this hotel for a week starting on 13th June, travelling as a couple. Most of the other reviews are accurate. This is a very busy hotel; however it is well run with a very visible presence from the hotel management. Relative to a lot of hotels in Spain it is modern and this gives it a nice feel. Check in is busy, in our case two coaches from the same flight arrived at once, but things are dealt with quickly. Rooms are spacious for two, and I would suggest a room overlooking the pool is preferable, there is some noise at night from the entertainment but this is offset by the sea view. The style of the two pools doesn’t really allow for swimming and they were really cold during our visit. The lazy river is different and good fun. There are plenty of sunbeds in a variety of locations, although they get reserved early. Go out through the rear gates and you are on the beach after a five yard walk. It’s not the prettiest of beaches as it is a mixture of fine shingle and grey sand, but it’s wide and clean. Everywhere is exceptionally clean and the staff work really hard to keep it that way. The option to help yourself to drinks and ice cream which were good quality is a big plus point and wasn’t abused by any guests during our stay. The only negative about our holiday was the ability to keep the restaurant food hot. The quality and choice are very good, but particularly during the first part of our holiday the food was barely warm. We like to eat hot food and therefore this wasn’t acceptable. I would guess that a number of people complained at the same time as we did as the management team were very visible in the restaurant and things improved. Providing you all have grilled meat, fish or stir fry they are well worth waiting for. If only one of you have this you will likely be eating on your own as they do take a while. Drinks are good with the best coffee in the reception bar although at times more staff were needed to cope with demand. Whilst the review is predominantly about the hotel, the resort is worth a few comments. We have been to Roquetas on numerous occasions mainly to play golf. The resort appears to have changed since we last went about five or six years ago. There used to be many British run businesses, but these appear to have closed down and the resort is now primarily Spanish (you will have your own view if this is a good or bad thing).There were a lot of shops that were not open whilst we were there. The promenade is great for walking and the work is nearly finished. Overall an enjoyable stay, that was let down in the first half by the lack of hot food. The improvement in the second half has resulted in the rating.More

Chris S,

DISAPPOINTED June 2016

Had a Junior suite hot tub loungers table and chairs. Had two televisions,why l don't know you only get the news channel in English all other channels dubbed or just not English. They could of managed a few English channels why bother with two televisions if nothing to watch!! The suite was very dated the bathroom was awful pretty grim two useless sink bowls nowhere to put soap hairdryer falling of wall worse thing the shower was either cold or scolding hot. Told Jamie the Thomson rep sent a maintenance chap up he changed the cartridge but no better. Waterflow problem anyway not good enough for a 5star. The description of the suite stated a kingsize and Queensize bed we only had one bed!! The outside space was good and we spent most of our day there. No chance of a lie by the pool usual carry on towels on sunbeds before 8am then off for breakfast, so selfish especially when l hear people saving beds at 8am leaving them for the day returning at 4pm, we.cannot complain about the Germans we have overtaken them in the nasty arrogant sunbed war!! Beach is clean and sunbs only 3euroes each but it is a stoney beach so that's a shame. Also explains cheap sunbeds nobody wants a stoney beach. The food was ok but not the best, we never went hungry but can imagine it all being rather frantic at peak months. The main bar is gloomy it is actually in the Reception area which also needs a facelift, the seating is uncomfortable low tub chairs. They need another outside bar area they have the room need a manager with imagination. The outside bar seemed scruffy tables not cleared and where all the children congregated and played in the evening. This Hotel needs money spending on it to update and brighten it up. Also decide if they want a family hotel or adults only because at the moment it is definitely geared at families!!. On a lighter note the staff are pleasant couple of sour faces but on the whole the staff specially Reception very nice. For what l payed l was rather disappointed but that 5th floor outside space saved the holiday.Nearly forgot the wine both red and white on the all inclusive very good.More

Jenny H, 186338

Great hotel, surrounding area not so great

Hotel is one of the best we have stayed in. It was spotlessly clean, lovely large rooms, mini bar in room replenished every day, free safe, free wi-if. We never had a problem with the food, always found something to eat (especially if you are a fish lover), variety of salads and lots and lots of different desserts. Pool area was clean and large enough to accommodate all guests. However to get your "spot" you need to be up early! Staff friendly and helpful. Did not have any dealings with the thomson rep but he was present a lot and seemed very friendly and approachable. The only downside to our holiday was the area outside the hotel. It seemed a bit scruffy with not many shops and quite empty. The promenade at the back of the hotel was a lot nicer but with family with walking difficulties there wasn't much to do at night. However we did enjoy a drink in the seating area by the restaurant which was very comfortable and peaceful. The hotel is wonderful with everything you need for a quiet relaxing first class holiday. However would not return again because of the area outside of the hotel which lacks atmosphere.More

Kay F,

Honest review, Food needs upgrading in Main Buffet..

I loved this hotel and location. There is absolutely nothing wrong with this hotel apart from the food. The rooms are large with FREE SAFE, FREE WI FI, FREE MINI BAR REPLEMISHED EVERY DAY WITH WATER AND SOFT DRINKS, KEPT SPOTLESS BY THE CLEANERS. The pool area is large with 4 pools, a lovely large pool that graduates gently into the water, a spa pool with jets and fountains which was so much fun for us. The Lazy River which runs around the pools is also great, spent a lot of time in there. The children's small pool but they also have a Splash Park in which to play. Never had a problem with sunbeds but they need more umbrellas for those of us with freckles ! Also you can hire beach towels for a small fee, not sure how much as we had taken our own. The pool bar is excellent, help yourself to Wine, Cava, Beer and soft drinks, also coffee. The bar is well stocked and the brands were good, no half measures here, you get a GOOD drink, no watering down. The food here was quite good and we ate here most days, if we felt the food needed more cooking we just asked the chef to cook it a little more, no problems. Good selection of food on offer with a great selection of salads too. They do a great Jacket Potato, lovely. The Entertainment is not that great but a couple of acts were fantastic, Tony ? who sang the Rat Pack songs followed by Neil Diamond Barry White and a few Motown Classics also The Magician Act. There are plenty of bars and restaurants to go to if you get bored. The Lounge Bar is also great, there is so many seating areas, no problem relaxing with a drink. The Main Buffet is where the problem lies, there is a really good range of food but unfortunately the cuts of meat are really poor and ruined everything we ate. We tried, really tried to eat these dishes but they were YUK, Steaks full of gristle and so tough even when we had them cooked medium rare ! Salmon full of bones, in fact all the fish I tried were full of bones unfortunately. The food also becomes repetitive and a good idea would be to introduce THEME NIGHTS. You can however find something to eat as the buffet had a huge choice and I had a few children's meals lol. The desserts are very good and I absolutely loved the cheese and biscuits at the end of the meal. PLEASE MR MANAGER UP YOUR QUALITY OF PRODUCE AND THEN YOU WILL TRULY BE 5* Great hotel, lets get the food sorted out xMore

TOLLIESurrey,

Not 5 star food.

Stayed June 2016 with my husband and my 8 month old. the good bits - hotel is really clean, the fridge in your room gets stocked up everyday, there is a kettle in your room (big help with a baby), the pool is lovely - loved the lazy river, the hotel is in a great location - plenty of shops and restaurants. Now the bad - Food was absolutely crap, i don't think i ever got anything from the buffet. There is a chef cooking fresh food from a grill, I had noodles and veg every night, and really that's not acceptable. We found a lot of the food to be under cooked. The Italian restaurant that you get one free visit to was laughable, I had a salad and that was basically ham and cheese from the pool buffet chopped up in the salad also from the pool buffet. The beach- not a sandy beach! absolutely gutted as this was one of the main reasons i went - as Thomson sold this hotel to me as a sandy beach- more like walking on glass! I wont be returning in a hurry.....More

Daniela18_10, 186337

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Protur Roquetas Hotel and Spa
Rated: 4.5 /5 based on 1158 customer reviews
from £369.55