Protur Roquetas Hotel and Spa  

Relaxation is the ticket at the Protur Roquetas Hotel and Spa, where a laid-back pool scene and a beachfront setting come as standard.

The long lazy river, hot tub suites, and top-of-the-range spa are just some of the reasons TripAdvisor reviewers have awarded this place a Certificate of Excellence for 2013.

As well as its own trio of restaurants, this hotel has the eating and drinking holes of Roquetas De Mar right on its doorstep.

TripAdvisor Traveller Rating

Based On 933 reviews


  • Official Rating   
    5
  • 294Rooms

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet and 2 speciality dinner restaurants.  Local alcoholic and non-alcoholic drinks 11.00-24.00 and minibar with water and soft drinks  Snacks 11.00-18.30, afternoon coffee and cakes and ice-cream.

Facilities ► View all

Outdoor pool

These twin rooms are designed with a light and airy feel. There’s a balcony for that extra bit of space outside. You’ll also have 1 extra bed in the lounge.

Buffet restaurant

These twin rooms are a good base for exploring the surrounding area. They are presented in light pastels and have air-conditioning and an extra bed in the bedroom. There's also have a balcony offering that bit of outside space.

Spa*

These 2-bedroom apartments have a minimalistic style with splashes of colour. They sleep up to 5 adults or 4 adults and 2 children up to 12 years. The kitchenette provides a place to make drinks and snacks - there's a fridge, 2 electric rings, microwave, toaster and kettle. There's also Wi-Fi* available and you can also request extra fans*. You'll also have some outside space as your room has a terrace.

Rooms► View all

double family room

These double family rooms with their cream walls and warm terracotta soft furnishings can sleep up to four. They come with two double beds, plus a minibar at a charge.

double room with cot space

These double rooms come with cream walls and warm terracotta soft furnishings. They sleep two with a cot space. There's a minibar at a charge.

TripAdvisor Reviews Show more reviews »

The Truth of this Hotel

I'd like to start off by saying, the appearance of this hotel and the cleanliness were both of high standards, it is by far the best looking hotel around that area, that being it does appear to be 5*. As we first arrived we were greeted by the staff of the hotel, who were all well presented and very friendly, they assisted with our luggage and put it all to one side whilst we sorted out rooms as there were 22 of us within the group. The organiser of our group had already placed each person into families of the rooms, allowing the reception staff to allocate which room is for what family, this still caused confusion for the staff and people were given wrong rooms. I was slightly disappointed as i would of loved a sea view but instead we got the bottom floor right next to the pool, now there was nothing wrong with this room as it was a family room and there was me, my boyfriend and our 6 month old son which for just 3 of us it was massive! The downside to this room was the invasion of ants! They were everywhere and i know this can't be helped but it was a tad off putting, but maids done a good job of cleaning the room but on 2 occasions she did forget to top up the toilet roll, which resulted in us using baby wipes as we would always realise of a night. Food I defiantly would NOT call this 5*, it was horrendous, I have included 2 pictures of just how awful it was. I just think they were trying too hard with fancy foods such as pigs heads being displayed that they forgot to concentrate on the quality, as this was just not up to 5* standard. They had a good selection of salads and cold meats which was really nice, but the hot food just seemed so greasy and non appetising. They had 2 cook stations were they provided fresh cooked fish, meat and stir fries, now this is such a good idea as you could see the meat getting cooked and you could choose what meat you would like, but instead everything was well undercooked and each night there was always one who had raw chicken! As the hotel states, it has 2 restaurants, now i don't know about anybody else but they sure forgot to mention that to visit the Italian restaurant you had to book in and you could only visit once a week. So as it was my birthday the first week we visited here, it was such a nice change to the bland, uncooked food we had ate, and also was nice to get waited on which felt relaxing and enjoyable. I had a lovely experience here as I'm not really a fussy eater, but a person in our group is a vegetarian and their was nothing for her too eat as it was all fish or meat, so she had to opt for a big bowl of chips, which she was not too please about. The second time we visited this restaurant was for my aunties 50th which was on the second week, this time we sat inside the restaurant (as there is an outside area too which is sheltered) this was a nice touch. Within our party, a main meal of Monk Fish, was not cooked properly, and i am no chef but it is not hard to get fish wrong? Anyway he sent it back and by the time he got it back everybody had finished (about 20 minutes) so he refused to eat as it took so long. When ordering desserts, 3 people ordered panna cotta, and all 3 had mould on! YES MOULD! We asked the waiter to take them away and we did not get an apology. So over all it ruined the experience and also my aunties 50th. I would recommend the pool side bar and food though, this was always cooked and a change to the buffet style restaurant. Entertainment I loved the entertainers! They were always getting people up of a day, trying to include everybody in the activities which created a great atmosphere. They held family activities, shooting, dancing, beach and beauty, yoga, zumba and water aerobics and they also had such a good children club which always looked packed! Of a night, it was a lot different, as there is not many activities outside the hotel, (i.e. being clubs, bars, family friendly) it was such a shame that the entertainment couldn't be just as good as the day time. I think out of the whole 2 weeks we stayed there was a total of 2 good nights, one being karaoke (which is always a good idea) and the other being an english singer (who was excellent, so much so that everybody was begging him to stay on). The other entertainment included a magician (who was their both weeks with the same show), dancing and a disney show. Hotel amenities The hotel, as i said before, was of high standards in terms of appearance, the pools were there main feature as there was something for everyone. They had a mini waterpark for the children, in a separate sections, an infant pool, a spa pool, a normal round pool and a lazy river (which was the best one). The bars served pretty much every bit of alcohol and soft drinks you can imagine, and the cocktails were lovely! With there being 2 disabled people as well as 3 infants within our party, it was essential for disabled access around the hotel, now this was provided for within ramps and a good number of lifts, but there were many doors within the hotel which were not automatic and made it harder for the disabled and infants using buggies to get around. Also the spa facilities you had to pay for (which we expected), this included the sauna and steam room which we were disappointed in, but the gym and pool was free (but only if you had a cap which you had to buy from them for 2.50 euro). Overall, i would say this hotel was more of a 3+ star rating rather than a 5 or a 4+ from Thomson as its the attention to detail through food and entertainment which needs to be focused on. And also they seem to appeal more towards their Spanish guests, in terms of entertainments and some foods which was a bit of a downside.More

Charlotte H,

Lovely hotel, very clean but slightly disappointing second stay.

We came here two years ago and could not fault the place. This year it is still as clean and well presented, but we were a little disappointed at a couple of the changes. Two years ago, the staff provided the best mini disco by far, however this year they have been moved from the stage to the small area outside the kids club and it is now a non event. Ball games in the pool have also been banned which is a shame for those who want an innocent game of catch. While we didn't take part, the lunch time dance sessions in the pool gave a real boost to the atmosphere and these have also gone. Don't get me wrong, this is still a great destination. The staff are really helpful and the food is good. The whole place is spotless and the location is great. There is a real mix of cultures which is great as the pool is never too busy. For us, it just wasn't as great as two years ago. Talking to the entertainment staff, these changes are due to previous complaints. Goes to show, you can't please all the people all the time.More

Mumofjandk, Gloucestershire, United Kingdom

Fantastic place

We travel all over the world 4-5 times a year. This is our first visit to this part of Spain and to this hotel, it will certainly not be our last. The hotel is well laid out and perfectly clean. The clientele is predominantly Spanish which we loved. This is a very calm and quiet hotel due to the Spaniard way of life. No screaming children, no dive bombing in the pool, no over loaded dinner plates and wasted food, no drunk parents letting their children run riot! Totally enjoyable experience. The staff are friendly and always helpful and I have never seen so much of a hotel manager, he made his presence known and was happy to help when we couldn't find a sun bed! Lots of people put towels on beds but do not use then until 4pm, this is because Spanish people do not sunbathe, if you inform reception, they will remove towels so you can use the beds, no problem. Cava, wine, beer and sangria ontap to help yourself to as well as tea, coffee and sofa drinks. The food was amazing and catered for everyone. We enjoyed the main restaurant as it was air conditioned and a little more civilised than the pool bar. The lazy river was fab and all hotels should have one. Evening entertainment is a bit of a let down for adults, but it was not really an issue for us. Book this hotel you will not be disappointed.More

stiggy007, london

Great staff, fab hotel

Just returned from the protur after our second visit. Great talking to Derek and his family who are Roquetas specialists (I won't forget you for the next Michael Buble concert) Anyway, the hotel is as spotless as ever, great to see the same staff as last year, very friendly and nothing is to much trouble. Wide variety of branded drinks all on all inclusive, there is def something from everyone with regards to the food. But a special mention to the entertainment staff who are fab, the lunchtimes won't be the same without our little Italian Zumba queen, all you guys deserve the credit for the work you put in to keep both the adults and kids entertained. More

Mr_smith4299, london

Lovely Hotel But...........

We have just returned from a family holiday at this hotel .My sons are aged between 15 and 17 . The hotel itself is very comfortable and clean good size bedrooms with tea and coffee making facilities and kept spotless with a daily maid service . Mini fridge restocked daily with soft drinks and water . The food is plentiful with a good selection of salads, The show cooking although good takes about 15 minutes per person you have to join a queue for this . There are 2 other restrauants on site you can eat at during your weeks stay [once only at each] they are The Grill which was nice and the Italian which was not so good.We were on the all inclusive package and compared to other all inclusive deals the drinks on offer at this hotel were very good , lots of local Cava on a help your self basis bottles of red white and rose wine again help yourself. At the bar they had branded spirits e.g. Gordons gin etc. The evening entrainment was ok .It was extremely hot during our stay up in the 90's day and night so the air con in the bedrooms was wonderful .This hotel is very close to a massive sandy beach you just walk along a path from the hotel and you are there. The hotel is surrounded by small souvenir shops and small clothes shops and restraurants . My only criticism of this hotel is there is absolutely nothing for the teenager to do. This hotel badly needs a good games room with air hockey and pool tables a place for this age group to meet and make new friends . Other hotels have football tournaments to engage this age group . This is the one reason I would not return to this hotel which is a shame because the staff are very friendly and helpful and it does have a lot going for it . So I am hoping someone from management will read this review and put some changes in place for this age group. One last thing the pool area is small for the size of the hotel there are 2 pools together with a lazy river a third pool would ease the congestion .More

margosussex, Eastbourne, United Kingdom

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Protur Roquetas Hotel and Spa
Rated: 4.5 /5 based on 933 customer reviews
from £402.76