The Hotel Don Pancho is anchored one block from Levante Beach, with a clutch of bars, cafés and restaurants right outside. The centre of Benidorm is only 15 minutes’ walk away, too.
It’s not hard to see why this place bagged a TripAdvisor Certificate of Excellence in 2016 – the staff get heaps of praise, there’s lots of entertainment, and its location puts bars, restaurants, and sands all on the doorstep.
The hotel was fully renovated in May 2016, so the rooms, pool and pool bar have a fresh look.
TripAdvisor Traveller Rating
Based On 1602 reviews
- Official Rating
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner.
You can ask to swap your dinner for lunch on Half Board on any day.
Facilities ► View all
Lined with a terrace, dotted with loungers. It's heated in winter, too.
Breakfast offers a full English and lunch and dinner serves up salads, meats, fish and pasta dishes. Just so you know, there's a dress code of full-length trousers and skirts here. Shorts are allowed to be worn during July and August. Evening meal times during summer are from 7.30pm 'til 10pm.
The pool offers a range of drinks and light bites during the day. It's open during the summer months, depending on weather conditions.
Rooms ► View all
Twin Room with Balcony
Superior Twin Room with Balcony
TripAdvisor Reviews Show more reviews »
Just returned fro my annual 10 stay at the Don Pancho. May 6th - 16th. This is my third stay at this hotel and I was just thinking what else I could say about this hotel. It didn't hit me until I got home and put on MY slippers and sat in MY chair. Homely Relaxed feeling and this is the same each time I return to the Don Pancho. Check in as usual was quick,efficient and friendly. Rooms was standard but had everything we needed fridge,safe and a well provided bathroom. The charge for safe for the 10 days was only 16Euros. Estefian the cleaner was always polite and always did a great job of cleaning room. We where on 11th floor but never had to wait long for a lift. Restaurant was always clean and had plenty of choice. We went several times for Lunch rather than Evening meal and the standard at Lunch was just as good. I didn't say anything to hotel but the arrival date was my Birthday and when we sat down for our meal on the first night they gave me a free bottle of bubbly and I might say it was very nice. Joined the early morning queue for sunbeds but really didn't need to as there was always plenty spare. Stefan the pool attendant kept any bed hogging there was to a minimum and removed towels if they hadn't been occupied for half an hour. There seemed to be a few new faces on the staff this year but the Service and Friendliness of all the staff was still very evident. Sitting here writing review and starting to look at booking again for May next year. Definitely the hotel for me and my wife in Benidorm.More
John M, 504060
Best Hotel Ever
I stayed at the Hotel Don Pancho Benidorm with my husband, my 3 year old boy, my mum and my mother and father in law from may 2nd to may 12th. We had the best holiday ever thanks to hotel don Pancho. The staff at this hotel are amazing. They are so friendly, helpful and professional. The reception staff are fabulous ( thank you so much to the lady who organised my late departure from my room), restaurant staff are brilliant, cleaners are fantastic too.The food in the buffet restaurant was spectacular. I always complain about buffet food but I could not fault the food here. The variety of food for breakfast and evening meal was unbelievably great. The food was always hot and so tasty. No matter how fussy you are you will not find fault with the food here. The hotel is spotlessly clean. The pool area is great and you are not allowed to reserve sunbeds which is such a bonus, this is closely monitored, well done hotel don Pancho. The food at the pool side bar was also beautiful. The entertainment at night was great. I was there for 10 nights and every night the entertainment was just fantastic. My only negative point is that the hotel will become an adult only hotel in May 2018. I really hope the don Pancho don't go ahead with this change as I don't think I would return to Benidorm if I couldn't stay here as any other hotel would be a disappointment. Top marks hotel don Pancho you are all doing a fantastic job. Best hotel I have ever stayed in. Please allow kids next year ðMore
Best in Benidorm!
Modern, classy hotel with lovely staff. Great location, right in the entertainment centre. This hotel has the best food I've ever come across! Hot, fresh, lots of choice for all pallets. Back bacon as well as streaky plus all other usual breakfast food. Fresh fish every day, chickens cooked at counter and taken off the bone for each individual. Great selection of desserts, different every day. Restaurant staff are friendly and helpful and manager is respectful and attentive. Clean, modern rooms with crisp, white bed linen. Slow close drawer and wardrobe doors, so no noisy neighbours! Fridge and safe in room. Modern bathroom with small magnifying mirror on large bathroom mirror, bidet, fluffy white towels and large power shower. No bath in my room but I think you can request a room with one (I prefer a shower). Hairdryer in bathroom is more substantial than most, and tray with shower gel, shampoo, toothbrush, shower cap and soap provided. Lifts are very quiet and big enough to take four people comfortably. There are two pools and more than enough comfortable sun beds. Towels are available from reception, no charge. There are no irons available, only a laundry service, so maybe take a small travel iron. Entertainment was good most nights but a bit boring on others. This could be improved upon, I'm sure. One thing to be aware of - on your last day, make sure the restaurant stall know if you have an early pick up arranged, or you will miss out on breakfast before you leave. You have to request it the day before. I would highly recommend the Don Pancho Hotel, which will be an adults only hotel in 2018.More
A hotel of some contradictions
Our superior room was excellent in every way and worth the extra cost. It meant we had tea and coffee making facilities and the option of a double bed â but these were options which to be honest should be available as standard in any good four star hotel. But also it provided nice additional touches such as welcome wine and fruit, a larger room and robe. The hotel is set slightly back from the beach so the view of the sea from our balcony was between other hotels in front of us even with a high room but it was still quite a nice view. Like others, we found the taps and shower attachment to the side of the bath awkward. The free wifi worked fine for us throughout the hotel and the range of UK TV channels was the best weâve encountered including two premium sports channels. The other highlight of the hotel was itâs excellent food. High quality ingredients expertly cooked and a very wide choice. However, I wasnât able to enjoy a glass of wine with the meal as you have to buy by the bottle and canât take it outside the dining room. Apparently you can ask the waiter to keep a half-drunk bottle for the next day but the hotel donât advertise this much and is an awkward system. This is part of a ridiculous policy of the hotel that you canât take a drink bought in one part of the hotel to any other. This is a purely product-led policy of no benefit whatsoever to the hotelâs customers. Come on Don Pancho, just give your guests the freedom of your hotel and allow them to consume drinks they buy from you wherever they want! Iâve never found any such policy anywhere else. Evenings were difficult for us. The entertainment was mostly bad â bland duos and trios performing in a very old fashioned style for the benefit of locals and a minority of guests who want to ballroom dance. There were exceptions â Pablo Bloom was great fun and really talented â but these exceptions got short early slots before a deadly duo took over for the main longer slot. You couldnât get away from the noise as it was still loud in other bars forcing us out of the hotel which was a shame as their cocktails are really well made. This led to the next problem which is that the hotel isnât ideally located. Benidormâs two beaches and promenades are lovely, but the better one is a long walk away. And the Old Town is a fair trek as well. These were where the better places to hang out are. Near the hotel are the venues favoured by hen and stag groups. Not a problem, but not where we want to drink. We simply couldnât find anywhere close where we wanted to hang out. For the type of clientele the Don Pancho attracts, it really is in the wrong part of Benidorm. Finally, I would describe hotel staff as good but not great. Some were excellent, all were competent but overall werenât as highly trained to give guests the best experience as at other hotels weâve stayed at recently, including a three star one. For example on arrival we were given a wonderful warm, welcoming and informative welcome but the receptionist (sorry, canât remember his name) but on leaving it was âhereâs the bill for you to pay; hereâs your receipt; thank youâ â no attempt to connect with the customer and a slightly sad way to leave. Overall, the most important elements of the hotel â room and food â were truly superb, but as an overall hotel experience, it was a little lacking though this wouldnât necessarily put us off returning.More
This was our first time in Benidorm and after researching booked Hotel Don Pancho, we were not disappointed. The hotel is lovely, recently renovated, spotlessly clean, modern, light and airy. The hotel is in a great position â just far enough away from the crazy nightlife. We stayed on a half board basis and food both at breakfast and evening meal was varied with plenty of choice. We particularly liked the fact towels were removed if left longer than an hour in pool area and I salute hotel for this, as not an easy task, I only wish other hotels would follow! We were allocated a superior room on the 17th floor with great views of the beach, which was just a few minutes walk away. All staff we came into contact with were very pleasant and helpful. This hotel is not the cheapest but worth every penny as felt safe and secure at all times, additionally no wild hen/stag parties! Whilst talking to other residents it was apparent how popular Hotel Don Pancho is with customers returning year after year. We would return to this hotel in a heartbeat - donât hesitate â just book it!!More
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Bed and Breakfast
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