The Hotel Don Pancho is anchored one block from Levante Beach, with a clutch of bars, cafés and restaurants right outside. The centre of Benidorm is only 15 minutes’ walk away, too.
It’s not hard to see why this place bagged a TripAdvisor Certificate of Excellence in 2014 – the staff get heaps of praise, there’s lots of entertainment, and its location puts bars, restaurants, and sands all on the doorstep.
The hotel is being fully renovated for May 2016, so the rooms, pool and pool bar will all have a fresh, new look.
Breakfast offers a full English and lunch and dinner serves up salads, meats, fish and pasta dishes. Just so you know, there's a dress code of full-length trousers and skirts here. Shorts are allowed to be worn during July and August.
We came earlier than usual as the hotel was closing for refurb. Although the number of guests was shrinking the staff made every effort to keep the place buzzing. We were one of the last coaches out of the hotel and it was nice that the staff were having a Halloween Party to celebrate the winter closure.
The food is excellent and varied. The rooms are clean and I slept like a log.
The management have been good at explaining what changes will be made and have asked guests for opinions. My only regret is that the swimming pool will not be covered in the winter. I normally swim every day when I am there in November and can't see me doing that now even if the pool is heated.
I hope the refurb goes according to plan and I look forward to seeing the changes and reading the reviews of the New Don Pancho.More
Carol G, 186534
The staff make this hotel amazing
I have stayed here several times, and for some reason have never remembered to write a review! It is a lovely hotel. It is always clean, the staff are very kind and helpful, and it feels like a safe place to stay. The clientele is mainly over 50s, but as a twenty-something, I have always had a fab time drinking cocktails and chilling out. The only tiny criticism I have is that they are not very good when it comes to vegetarian food! This probably isn't the best hotel for young childrenor hen/stag parties.More
Stayed at the beginning of October for 2 weeks. No point in describing the rooms or the decoration of the hotel as it is now closed for the refurbishment. The hotel is situated in a great place in Benidorm, a street away from the beach.
We were allocated rooms 1514 and 1510. 1514 was a great room as it had a small lounge with a sofa and tv. We saw the refurbished room and it looks quite smart and modern.
Food is varied and plentiful. The staff are friendly and helpful in the restaurant, you do get to know the faces. Felipe and Mariecarmen were great in managing the area in the restaurant and made my Mum's birthday special with a free bottle of cava.
The entertainment was very mixed, it does get busy at the weekend as the local Spanish come to the hotel to dance. The bar service does get slow at the weekends, so hopefully this will improve in 2016. We waited 30 mins one night for a waiter and gave up and went to the bar ourselves.
There is free wifi around the hotel and in the rooms.
The pool area isn't big but always find a bed after a bit of sorting out. Hopefully the parasols will be replaced as they were hard to move, setup and put up.
There is a market on Wednesday and Saturday at the top of the road from the hotel. We went to Villajoysa to visit the chocolate factory via the bus and tram. Also went to Altea on the bus from outside the hotel.
We booked directly with the hotel and got free transport from the airport, free tickets to Benidorm Palace, 10% off drinks from the bar and then bought flights separately.
We looked at the Sol Pelicanos (where Benidorm is filmed) and found that the pool is big but there are lots of steps around the hotel, things seem impersonal and the restaurant looks like a canteen.
I would recommend the hotel but don't expect much for children as it is much suited to middle aged and older guests.
If you want to hire a mobility scooter, then it can be parked under cover and can be charged.
We are already booked for next year!More
hotels last week before closing for refurb
visited with my son (14) for the fifth time 24th to 31st Oct and as always had a great stay
Lots of familiar faces amongst staff and also several of the guests, same high standards of cleanliness and food both choice and quality. As it was the last week guests enjoyed a complimentary sangria party a wine and cheese and a cocktail party all of which lasted an hourt and a bit and included canapes which were varied and tasty. Guest numbers dwindled after tuesday (one of the main handover days) and it was a bit weird on the third floor where we were to see most of the room doors open with rooms stripped and even upholtsery removed from chairs. As usual the sunbed reservers persisted despite the fact that due to reducing guest numbers (there were plenty of sunbeds) and cloudy weather for the first 3 and a half days they still appeared to be compelled to stake their claim and as usual were absent for chunks of the day as I observed on the 3 days that I lay by the pool. Did not see evening entertainment but this did appear to be more varied than in the past when the same resident trio played every evening. Liked the info being displayed about the refurb which I think will greatly improve the external look of the hotel, refurbed 2nd and 3rd floor fooms on the end showed several combinations of white, black and dark wood finishes to balcony ceilings. I preferred the dark wood as it contrasted well with the new glass, which I think will give a better view from the balcony when sitting down but wonder about guest privacy on the lower floors. Viewed the mock up room on 13th floor and liked the look overall but felt storage space was less and chair too modern. Basin unit with gaps on either side, unlike current marble surface that fits exactly in the space, will cause more work for cleaners as more surface area for water marks. Pool area looks very nice not sure if one or two pools (dont think this has been decided given that a new pool cover has appeared since last Oct may remain as two). Will definately be back after refurb but likely to book with hotel direct rather than via Tompsons as hotel is offering airport transfers, benidorm palace tickets, discount on bar bill and several other perks, flights only needed then. Have looked and no really cheaap flights to alicante at any time of year but several airline direct from UK for around Â£300 ish.More
Another Great Holiday
Just got back last Saturday from another great stay at this hotel - the staff are fantastic everywhere you go in the hotel and always willing to help - food is good and a wide choice to cater for all tastes - our room and bathroom were always kept spotlessly clean by the maid - all rooms are sea view - can't wait to be back next year after the refurbishmentsMore