The Michelin-starred restaurant is the jewel in the crown of this hillside hotel. And it also has two ocean-view pools.
This cliff-side hotel serves up some of the best harbour views in Funchal. What’s more, it’s home to Madeira’s only Michelin-starred restaurant. There’s a buffet restaurant, too, as well as a great sports menu.
The hotel is spread across tiered gardens. On the top level, there’s a large pool and a chic spa. And there’s another pool right by the sea. A free shuttle bus can whisk you to the centre of Funchal in five minutes.
TripAdvisor Traveller Rating
Based On 1547 reviews
- Official Rating
A la Carte
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- 90% customer scores
- Private taxi transfers
- 20kg luggage allowance
- Free Select Your Seat service
- Luxury 4 and 5T hotels
Honeymooners receive a room upgrade, subject to availability‚ sparkling wine and flowers in room on arrival, plus a dinner for two at the Rose Garden Restaurant.
Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner.
Facilities ► View all
Il Gallo d'Oro Mediterranean restaurant*
This smart and sophisticated Michelin Star restaurant is one not to be missed. It offers a mix of Iberian and Mediterranean cuisine with the option of dining on the terrace. Jacket or tie is recommended for gentlemen. You'll need to make a reservation in advance and children must be six years or over to eat here.
You'll find this on the top level of the hotel with an indoor and outdoor section.
There's a variety of treatments on offer such as massages, facials, body wraps, aromatherapy, manicure, pedicure, make-up and a selection of additional packages.
Rooms► View all
Twin room sleeps up to 3 with 2 beds and a pull-out bed - can be sold as a single - with cable TV, and a DVD player.
superior twin room with sea view
Superior twin room with sea view sleeps up to 3 and is located on the 6th to 9th floors. Room has cable TV, a selection of classical CDs from the library, DVD player, a minibar with complimentary soft drinks, fruit and wine in the room on arrival, fresh flowers, à la carte breakfast in Il Gallo d'Oro Restaurant and pillow menu.
TripAdvisor Reviews Show more reviews »
On a friend`s recommendation we decided to splurge on a winter week`s holiday at the Cliff bay. As we had never been on such a holiday before, we were not too sure if it would work out for us. However, within 5 minutes of arriving at the hotel, we realised that this was an experience we were going to enjoy. Our room on the 7th floor had a glorious view of the ocean and harbour and it gave us much entertainment to watch the cruise ships noisily celebrating their arrival in port, along with all the other smaller vessels. The hotel itself is excellent. Beautiful, spacious bedrooms with air conditioning, wonderful lounges throughout the hotel, attractive eating areas both inside and out, choice of swimming pools etc etc - the list could be endless. Staff were all most pleasant and helpful. We found the courtesy bus most helpful in returning to the hotel from the town, but you certainly have to make an early booking to secure a seat for your outward journey! Taxis are cheap if all else fails, but there is also a local bus stop very near the hotel. Everything made for a very relaxed holiday - our suitcases were taken down for us and even put into our taxi on leaving. Cannot wait to return!More
Criagendinnie, Aberdeen, Scotland
Lovely hotel for a short break
This is a really good hotel. Easy walking distance to centre of Funchal. Our sea view room was lovely and easy access to pools, sun deck etc. My wife thought the spa was excellent and we thought the food and service were very good. The Bistro is excellent value for top quality food and the food for this comes from the Michelin starred kitchen. All the staff well trained and helpful Reccomended .More
Let down by a few issues
First time visitors unlike, it seems, the majority of the reviewers. We have been to Madeira 10 times now and stayed in a range of 5 star hotels. The overall conclusion was good rather than exceptional which we were expecting based on the reviews and the 5 star rating. The hotel is in a good setting with pleasant but steep gardens (there is a lift). As many people have said the clientele are mainly middle aged to retired. The majority of rooms have a sea view looking towards the east and the harbour of Funchal. They have morning/early afternoon sun. Other rooms are within a u shape and look down towards the sea across the bar/breakfast terraces and down to the swimming area. These face either south or west therefore seeing the sun from mid morning to mid/late afternoon for the southerly facing and virtually to sunset for the west facing. The latter would be our preference. A small amount of rooms have 'a garden view'. We booked a top floor room which turned out to be a room anywhere from the 6th to the 9th floor. Perhaps we didn't read all of the conditions! As it happens we were on the 6th floor with only one bedroom floor beneath us. Below this was the breakfast terrace where they were setting tables with the accompanying noise from before 7am. Not great when you sleep with your windows open! Staff were pretty friendly apart from a few exceptions. A particularly surly 'manager' who worked mainly inside in the upper breakfast area. In addition to this some of the younger waiting staff seem to have little idea how to 'look after' their customers. To counter this Fredericco (welcome to paradise) was excellent as was the female 'manager' I don't recall her name. The other area of disappointment was the reception staff. Whilst they were effusive to the 'regular' clients they were off hand and verging on rude to others as though a request to do something was too much trouble. On two occasions we were told curtly that Yes, our pre arranged taxi had been ordered - why didn't they offer this information and Yes, your luggage would be picked up from the room on departure when it wasn't. On another occasion the 3 receptionists laughed between themselves when we asked them to book a table in the restaurant for that evening - and subsequently found out that there was one! Room service was variable. Soft drinks sometimes replaced. We ended up buying our own water! One extremely disappointing incident was that we had a call from someone claiming to be from the hotel wanting to know if we had read something put through the door about timeshare and were we interested? I don't think a hotel of your standing should be making nuisance calls of this type. Overall, would we return. yes, you've guessed probably not.More
My wife and I are delighted to have found this sublime hotel on this pretty rock of an island.Within hours of arrival we were almost as relaxed as everyone else seems to be. Staff are Madeiran or Portugese and all appear to speak English. There are no screaming kids or noisy jet skis and the air temperature is lovely. Super indoor/outdoor pools and easy access to sea swimming (not tried yet!). Set in beautiful gardens the hotel has four restaurants - one of which has the only Michelin star on the island - and various bars and lounges. There really is something for everyone at any time of the day. In addition to all of this there is a spa and gym so one can try to offset the delightful food and drink! It is great when expectations are met and exceeded. Bliss! Thrilled we have another week here!More
Jeremy B, London, United Kingdom
Lovely staff, great hotel and beautiful views
We have just returned fron a week at this hotel. Fantastic if you want a quiet, relaxing vacation in beautiful surroundings. Every one of the staff were very friendly and helpful and I couldn't fault a thing. If we return to the island we will definitely stay at the Cliff Bay.More
Patrick S, Worthing, United Kingdom
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