The 2 Michelin star restaurant is the jewel in the crown of this hillside hotel. And it also has two ocean-view pools.
This cliff-side hotel serves up some of the best harbour views in Funchal. What’s more, it’s home to one of Madeira’s Michelin-starred restaurants. There’s a buffet restaurant, too, as well as a great sports menu.
The hotel is spread across tiered gardens. On the top level, there’s a large pool and a chic spa. And there’s another pool right by the sea. A free shuttle bus can whisk you to the centre of Funchal in five minutes.
TripAdvisor Traveller Rating
Based On 2890 reviews
- Official Rating
A la Carte
Luxury hotels from around the world
- First Class hotels
- International brands and boutique properties
- Private taxi transfers
- 20kg luggage allowance on Thomson Airways
- Free Select Your Seat service on Thomson Airways
Honeymooners receive a room upgrade, subject to availability‚ sparkling wine and flowers in room on arrival. Plus a dinner for two at the Rose Garden Restaurant is available between 1st May and 31st October.
Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
Il Gallo d'Oro Mediterranean restaurant*
This smart and sophisticated two Michelin star restaurant is one not to be missed. It offers a mix of Iberian and Mediterranean cuisine with the option of dining on the terrace. Jacket or tie is recommended for gentlemen. You'll need to make a reservation in advance and children must be six years or over to eat here.
You'll find this on the top level of the hotel with an indoor and outdoor section. You'll have the option of relaxing on the terrace around the pool on the sunbeds topped with padded cushions, plus parasols for that bit of shade.
There's a variety of treatments on offer such as massages, facials, body wraps, aromatherapy, manicure, pedicure, make-up and a selection of additional packages.
Rooms ► View all
Superior Twin Room with Sea View and Balcony
These traditionally styled spacious superior twin rooms come complete with lots of natural light. They can sleep up to 3 people with twin beds and an extra bed in he bedroom. And you'll find them located on the 6th and 9th floors. There's cable TV, a selection of classical CDs from the library, DVD player and a minibar with complimentary soft drinks. You'll also have fruit and wine in the room on arrival, fresh flowers, à la carte breakfast in Il Gallo d'Oro Restaurant and a pillow menu. Outside on your balcony you'll also have a sea view.
Twin Room with Balcony
Twin rooms have a warm inviting colour scheme and there's a balcony for some outside space too. Room extras include air-conditioning and access to free Wi-Fi in your room - plus there's a minibar, bathrobes and slippers and a DVD player.
TripAdvisor Reviews Show more reviews »
We were lucky enough to spend a few weeks in the Peninsula Suite on the 9th Floor this year (2nd visit to the Cliff Bay) and the room is exceptional, with 3 balconies (including sun terrace and sunbeds), kitchen and lounge/dining room. Service as ever was to an impeccable standard with the room cleaned daily and mini bar restocked. All staff at the Cliff Bay are very professional and nothing is too much trouble. We enjoyed breakfast at both the Rose Garden and above at the Il Gallo d'Oro, eating mostly out for evening meals (you are spoilt for choice). Both times we have visited the Cliff Bay we have had a Funchal View, which is perfect for watching the cruise ships etc. We wouldn't hesitate to recommend the Cliff Bay and look forwarding to our next visit.More
Jason L, 187069
Lovely Hotel - wonderful staff
We stayed for 9 nights early August (2017) and booked a 7th floor, sea-view superior room - which was well worth the additional money. We went to celebrate a special birthday of my wife and were greeted in our room with a very large, expensive floral display (I had warned the management that we don't drink champagne). Other reviewers have reported positively and in detail about the rooms so I won't repeat the descriptions. However, our room had a large wrap-around south and west facing balcony, so we were able to use it all day, until sundown. The first thing to actually reiterate, from those 5-star reviews immediately before this one is that the staff in this hotel, from the most junior to the most senior are absolutely wonderful and are a credit to whomever trains them. I know some reviewers have made negative comments but I believe these reflect more on them, and not on the superb staff (I write this having experienced hotels in 60 countries over 5 continents). If we return to Madeira another time we will definitely stay in this hotel. So, having accentuated the positives, do I have any negative caveats? Yes. Whilst the hotel is undoubtedly 5-star by Portuguese (Madeira) standards - we have also stayed in Reids (not as good as this) - there are many things missing which do not measure up to international 5-star standards, as experienced by us across Asia, North America and in Europe. In the bedroom - very poor quality, small towelling robes, no iron, no Nespresso type machine, inconsistent nightly turndown and towel renewal. The safe is small and would not fit a normal laptop computer (tablets are fine). In the lobby, no concierge desk, meaning queuing at reception to get information, or make bookings. The hotel does not have an all-day coffee shop - whilst the bar which is open all day, is not an adequate replacement for this. Also, our plane out of Madeira was delayed for two days because of high winds and whilst the hotel was able to re-accommodate us on the first night and it was full for the second. The remote reservation service offered was unable to help us and left it to us to phone around a find another hotel. An internationally recognised 5-star hotel would never have done that and would have found us a replacement hotel. We did have free soft drinks in our minibar, these were not stocked with any sugar-free ones and we had to ask for them. On this same line, the restaurants cater very well for those on gluten-free diets, there is absolutely nothing prepared offered for diabetics (sugar-free) except sweeteners for tea and coffee. Music: the hotel put on live music from late afternoon until after 11 at night. If this was limited to the interior public rooms it would be acceptable. However, it is not; and takes place on the terraces outside the bar and, or restaurant(s). Anybody with a sea-view room has their peace and quiet disturbed. Finally, having offered these examples of some deficiencies, I will repeat that this is a wonderful hotel and we will choose this first for any future stay in Madeira.More
sunny relaxing atmosphere in a top hotel with sea access
friendly helpful staff made stay very relaxing and puts you at ease from day 1. Pool area with salt water is just heaven, sea access helps to make holiday perfect. also close to many excellent restaurants nearby, so perfect location to explore Funchal.More
It is difficult to know where to start in describing this superb hotel. From arrival everything is very good. On check in you are treated to a glass of bubbly, while the reception team quickly process the check in. The rooms are very big, with huge beds, large modern well equipped bathrooms and large balcony. In addition the rooms are very quiet. We were bed and breakfast. The breakfast again was excellent, with a wide range of food to suit everyone's taste. The location is also great, particularly outside or in the conservatory, where you are treated to lovely views of the gardens and sea. There are many areas to relax and sun bathe, some that provide total peace and quiet next to the sea. The jetty into the sea is also a bonus. The snorkelling of the jetty provides a close up encounter with the multi coloured fish. Next is the spa again excellent and can not be faulted. We only used the steam room and jacuzzi, but a full range of treatment were on offer. Finally the staff all round the hotel are excellent. Helpful but not intrusive. We enjoyed our stay so much we have booked to go back next year.More
the best hotel we have ever stayed in
Room overlooking the sea, staff super friendly and professional. Large room with huge bed and wonderful room service. Food in the Rose Garden is gorgeous and lots of choice. We have been for 4 years in a row that just shows you how good it is.More
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