With one of the most beautiful views on the Riviera, the pool terrace offers the chance to relax, unwind and enjoy not just the warm sun and cooling waters of the pool, but to soak in the scenery across the Bay of Naples to Vesuvius. If you can tear yourself away from that, the pool offers a calm oasis to have a leisurely swim before returning to your lounger for a soothing drink from the nearby pool bar. Pool towels are available.
Overlooking the Gulf of Naples and Vesuvius, this restaurant offers traditional Sorrentine and Mediterranean specialities. The excellent quality of the products, ably prepared by our Chef, will delight even the most demanding palate. Continental buffet breakfast weekly gala dinner.
You'll have some outside space provided with this twin room as there's a balcony. Your room will be classically styled - providing all your basic holiday requirements. Just so you know it's possible to request a fridge* when you arrive in resort.
We had a last minute,end of season holiday to St Agata near Sorrento.Weather was grey and damp for a few days(but it was Autumn!)
The hotel was clean and comfy,meals good,nice choice for breakfast ...Italian style,fruit pastries,eggs,bread,yogurts etc.Dinner was buffet starters and desserts and served dinner which had to be pre ordered at breakfast.
The restaurant manager is quite a character but lovely!
Overall for the money,good facilities including courtesy bus into Sorrento.The path leading to Sorrento runs next to the hotel and is an easy walk downhill.More
Fiona J, 186367
Beautiful part of the world
Offering priceless views...and great service
The location of the hotel is a 10min drive to sorrento main centre...its nice infact as you get a better view and retreat.The hotel provide a free shuttle service and it runs into the night. This hotel is in sant agata, a lovely lil town 1min walk up the hill from the back of the hotel, it has lovely lil bars and restaurants.
Dont expect much from the rooms they are small and very traditional, you have to appreciate this is italy and its beautiful and quaint. I am planning on returning to sorrento and this hotel. Thank you for a lovely holidayMore
2 week stay
Converted residence .take care when deciding on type of room you wish for.as a lot of the rooms have sea view but no balcony some face the rear of the hotel. wifi not good.RESTAURANT very clean,good staff. the food is waiter service and is of good quality and good portions. Rooms are ok, cleaned very well each day. Sky tv but when we were there it didnt work. reception were unhelpful when informed. On the whole the hotel had good areas around the garden and pool with spectacular views of Sorrento and VesuviusMore
paul j, 1420760
Good in Parts
We arrived at the hotel with some worries as previous reviews appear to be polarised. I can now understand why;
It stands on the edge of the village of Sant Agata which is a one horse town whose stables are shut! There are shops, restaurants,bars, church, pharmacy and the saving grace of a coffee shop that sells pastries and cakes for onsite or off site consumption. Unfortunately on our first visit virtually everything was shut for siesta until 4.00pm.
As regards the hotel things were good and bad. Our room on the top floor was very poky and dark. The over bath shower was a death trap and my confidence using it grew less as the week progressed. There is satellite TV but any English speaking channels were at an additional cost. The curtains were about a foot lacking in width!
To upgrade to a better room with balcony and sea view would have cost E50 per day. These rooms face north so get no direct sunshine.
The bathroom was not scrupulously clean with some ring marks on the side of the bath left by containers, the metal work of the taps not polished and the hinge area of the shower screen filthy. There was nowhere to relax in the room with just one hard backed seat and no where to put cases apart from on top of the wardrobe. I did, however, sleep well. But, I always do.
Breakfast is adequate as you help yourself to a buffet of cereal, fruit, eggs, fruit juice, bread, pastries etc. A choice of tea or coffee was brought to the table.
Dinner was taken over two sittings either 7.00pm or 8.15pm. We chose the latter time but the salads and dessert choices were depleted by the 7.00pm crowd and the salads were not replenished. It is also questionable how long some of the food was left out, although the first two courses were waiter delivered. The starter seemed to be a choice of soup and three pasta dishes, well it is Italy! The pasta dishes were huge and far too big but the pasta was well cooked. Main course was usually a choice of fish, meat and a vegetarian option. This was usually overcooked especially the vegetables and always reminded me of school dinners. But it was edible and no one would starve. Dessert was a choice between fresh fruit and a cake sort of thing that I never sampled. My wife had a variety of success with the cakes.
The wine list was adequate with a bottle as cheap as 15/18 Euros and a litre of water at 3 Euro. The restaurant was overseen by Nino who was in charge of all he could see. Nice bloke, a bit overbearing at times. Questioned my wife on two occasions about her choice from the menu. (why put it on the menu then?)
On the other hand, the terrace bar does lunch and the food we had was excellent and inexpensive. The view of Vesuvius was an added bonus. However, the waiter in charge of this area blew hot and cold. On our first day at lunch we were unable to pay cash and we were made to charge to our rooms. dinner drinks HAD to be charged to the room. Surprisingly, when items were charged to the room it was signed for but a receipt was not provided nor a price given! Very bizarre.
There were a number of reception staff some were pleasant and helpful, others were gloomy and helpful. We did have two problems regarding air con and pillows which were attended to immediately.
There is no room wifi and that available in reception was slow, unreliable and with no band width. I used my phone as a hotspot for the iPad and it was considerably superior.
So, all in all a mixed bag. If the good things were consistent through the hotel it would be 9*. Someone on our trip had a room worse than ours that was referred to by her as 'a pigeon loft'.More
Could Be So Much Better
You can tell a lot about a hotel by the mood of the staff that are running it. With one or two exceptions the staff at Hotel Jaccarino appear strained and anxious. The younger ones, in particular, bear the unhappy expressions of those who constantly expect to be shouted at. Though whether by the senior management or the guests I couldnât possibly say. I suspect both.
There is charm aplenty in this hotel in the hills. Views from the poolside â straight across the Gulf of Naples with Vesuvius brooding centre stage â must rival some of the best worldwide. Gorgeous hand-painted tiled floors and gleaming marble suggest an opulence that unfortunately never lives up to its promise.
We travelled as a couple and booked a standard room, half board for one week at the end of September 2015. It was a last minute booking through Thomson and the website clearly stated that standard rooms have no balcony or terrace. Was there a view? We asked hopefully when we arrived. No, we were told, quite brusquely, at reception; we had paid for a standard room. Oh well. We didnât intend to spend too much time in our room, so we werenât especially worried.
Even when we were led down some steps into what appeared to be a kind of basement area, we were quite cheerful. The first stirrings of unease arrived when the poor portiere could barely manoeuvre our normal sized suitcases into the tiny space apparently destined to be our room. It was so dark we couldnât be sure. Shutters and heavy curtains screened the only small window in the place. As we hastened to let in some daylight and fresh air we discovered why. The room was on the main road. In case you think I mean âoverlooking the roadâ let me clarify: There is no pavement. There is the busy road bordered by a wall, set in which is the window to room 92. Buses, cars, scooters are literally whizzing by the window and within minutes the room was filled with exhaust fumes. And noise. Funny how thereâs nothing quite like the sound of traffic to make you feel stressed. Suddenly our reasons for choosing what we thought would be a more peaceful spot, overlooking Sorrento, rather than a hotel in the town itself, were null and void.
We have never asked to move rooms at any hotel before. Weâre pretty easygoing. But without a doubt this was the worst room weâve ever been given anywhere. Its only redeeming feature was the bathroom â which was actually quite normal.
The lady on reception didnât seem remotely surprised by our request to move. However, we could only do so at a cost: 30 euros per day for a side room, or 50 euros per day for a sea view. We had a look at both rooms, calculating furiously just how much extra this holiday was going to cost us. The truth was it was taking us out of our budget and into the 4-5 star territory weâd rejected for being more than we could afford this time. Did the rest of the hotel (i.e. food, entertainment etc.) warrant it? At this stage we had no way of knowing. In any case it would have left us with less spending money than weâd anticipated, so we reluctantly decided to give the âstandardâ room a try.
The following morning, in desperation, we approached the Thomson rep. for help. The fact is, in order to enjoy a holiday properly, you need to sleep.
It would be nice to report that Thomson sorted everything for usâ¦ But it wouldnât be true. We were told that the manager was away for the weekend and nothing could be done until Monday. If we could just put up with the room for 2 more nightsâ¦ What he didnât say was that he himself was away on Monday and we never did find out what, if anything, heâd done on our behalf. However, lots of people left that day. The hotel was noticeably quieter so we decided to approach reception again. We hadnât slept, we explained. Was there anywhere we could go that was quieter â and that wouldnât incur an extra charge? After much deliberation we were given a side room on the third floor. Still no view, but spacious, quiet and a big window we could actually open. After where weâd come from it seemed like bliss!!
This was similar to the room we were originally told we had to pay an extra 30 euros per day for. We did well to wait and were grateful to be upgraded. But really, there is no way our original room was worthy of even a 3 star establishment.
And unfortunately it wasnât the only unworthy aspect. By the time we left we were immensely relieved we hadnât been persuaded to part with more cash to change rooms.
Italy is a cornucopia of, amongst other things, some of the finest cuisine in the world. It is a mystery then, how this hotel manages to produce food that is so consistently bland. Lots of black pepper was the only way to salvage most of what was on offer. Yet for some reason the hotel did not put pepper on the tables. There were 3 pepper mills at the front of the dining room but quite often some sensible folk had already commandeered them for their own tables. You could ask a waiter â always assuming you could catch their eye once youâd been served.
There was a choice of 3 starters and 3 main courses. The only soup I tried was luke warm and so salty I couldnât finish it. The pasta was of the supermarket packet variety and the sauce uninspiring. The fish could have been any plain white fish and the vegetables were mostly overcooked. The best bet was the meat. The veal, turkey and pork were usually tender and had some flavour.
If you opt for the later sitting (more of which later) there is unlikely to be anything much left for dessert. Fruit or (one choice of) cake is about it. Ice cream seems to be available if you ask for it. But itâs the commercial catering stuff - donât expect the delicious gelato you can enjoy in town. The choice of wine by the bottle seemed to diminish as the week went on. The Rose weâd been drinking (there were only two available) and the Merlot were âstruck offâ. By Thursday even the Prosecco wasnât available â in Italy!
The dining room itself is used for breakfast and dinner. The same strip lighting and lack of atmosphere accompanies both. There were times when I felt I was in some sort of residential care home.
Leisurely dining is definitely not encouraged. We were told, on arrival that there are just two sittings for dinner. 7pm and 8.15. We had to choose one and stick to it. âPlease be promptâ intoned a notice on the reception desk. We decided to choose the later one â although even that was a bit early for us. On holiday we tend to be out all day until late. Weâd usually shower and change and make our way down to dinner around 8.30-9.00. In the event (what with the room situation and all) we forgot to book our sitting. The following day we were told the later sitting was full and we now had to eat at 7pm every night! Once again we waited until it was quieter on Monday and then asked to change to 8.15. The strange thing is, it didnât exactly seem busy at 8.15. We had the suspicion they liked to get the evening dining over with so they could lay the tables for breakfast the following day and finish for the evening.
The whole dining experience itself is pretty soulless anyway. We got back late one night, having missed both sittings, and dined at Lo Stuzzichinio â a few minutes walk away in St Agata. It was the best evening meal of the holiday. The atmosphere, attention from staff, food and drink were all terrific. We lingered over our candlelit meal and actually felt we were on holiday.
The hotel breakfast is perhaps marginally better, in that the lighting is more conducive to broad daylight and, unlike at dinner, an eagerness to get out of the place seems more appropriate and actually shared by the guests. The eggs are hard boiled or scrambled. I wouldnât recommend the latter, being completely tasteless with a peculiar oily sheen. No bacon or sausages, though I did hear a rumour they would cook you some for an extra charge. The toaster takes an age and a couple of people burnt themselves on the strange tongs that are used for the bread. The juice is from a machine and wasnât bad the first day. After which it was changed to something that looked radio active. The coffeeâs hot, the croissants were fine and there were slices of cheese, ham and various fruits and pastries. If we had to go back we would definitely stick to B&B and eat out.
After dinner, if you havenât completely lost the will, there is a pleasant bar area where you can have coffee and drinks if you wish. Here, at least, it seems a little more welcoming, with its subdued lighting and a scattering of tables. Quite why, then, they decide that Italian radio â commercial, no less - is a suitable after dinner entertainment is utterly incomprehensible. Perhaps itâs the only thing that keeps the depressed looking barman from slitting his wrists.
If you donât like Italian radio, you can enjoy a live singer/guitarist for one evening a week. Other than that youâre stumped. If youâre remotely interested in evening entertainment it really is best to head into town, before retiring to your single (no doubles here!) bedsâ¦
So, town seems to be the best place to be. This is our 4th visit to Sorrento and itâs as irresistible as ever. The streets are lined with orange trees and glorious views present themselves at every turn. There is a courtesty shuttle bus from the hotel. But like everything else it does seem to be run at the hotelâs convenience â rather than their guestsâ. You have to book it a day in advance (It really doesnât pay to visit this hotel if you are not scrupulously organised!) and there is a big gap in the middle of the day (1.30-5.30) when there are no buses. If you want to shop in the morning, have lunch and then go back to the hotel for an afternoon of swimming and sunbathing, then you have to organise your own transport or walk.
The swimming pool, and surrounding area is lovely. There is a pool snack bar where you can get drinks or lunch and the views are sublime. The pool isnât heated but the Italian sun warms everything up, and I found it OK (once youâre actually in) even at the end of September. The food here seems better quality, but of course, it isnât included and you have to pay for it.
The housekeeping at the hotel is excellent. Everywhere is sparkling clean and the bed linen crisp and beautifully laundered. The bathrooms are spotless and towels perfectly adequate. In both our rooms the pillows seemed to be stuffed with disintegrating sponge and badly need replacing.
We will definitely return to this part of Italy. We canât see how anyone could ever tire of it. Sadly, we have no plans to revisit the Jaccarino. And it is sad. With a few tweaks, decommissioning some of those dismal rooms, and finding a new chef, it could so easily be wonderful.
As we were making our way home a fellow guest approached us and asked about our experience. He explained that he and his wife were bitterly disappointed with their stay and he intended to complain. They found the food âterribleâ and the staff unhelpful. Ditto the Thomson rep. Like us, theyâd been given an appalling room but they did pay the extra to be moved. It made us wonder how often this little charade takes place - and whether itâs not a clever way of advertising the holiday at a bargain rate, getting the booking and then inflating the price after arrival when people have little choice. He said another couple heâd spoken to were also very upset â one lady in particular was âdevastatedâ. We didnât find it quite as bad as that but like I said, weâre fairly easy going.
If you are tempted by this hotel, just be sure to avoid the âstandardâ rooms and consider B&B so you can sample the many wonderful restaurants in the area. Enjoy the magnificent poolside views and spend the rest of the time soaking up the culture and history of this gorgeous part of the world. If you do, you shouldnât have too may regrets.
* Bear in mind itâs a few degrees cooler up in the hills than it is in town. This can be very welcome when itâs been hot all day â but you may need long sleeves for the evening from September.
*If you do end up missing the last bus back, the walk up isnât as bad you might think. Itâs probably better if youâve done the walk down a few times so you know where youâre going. Most of the path is lit, except for one section in the middle when we used the torches on our phones. It is quite steep, but we took a bottle of water and stopped regularly to get our breath back. It took about 45-50 minutes. You can of course get a cab, but they are notoriously pricey.
*If you travel with Thomson itâs definitely worth taking the free tour of the town on the first day. Youâll visit both Oâ Parrucchiano, the beautiful restaurant where cannelloni was invented, and the Foreigners Bar with itâs glorious views. We returned to both venues for lunch during our stay. Both were excellent and you get a 10% discount voucher if you pay cash at OâParrucchiano.
*The ferry journey back from Positano to Sorrento is advertised as taking 30 minutes. We did it twice and it took 45 minutes both times. An extra 15 minutes shouldnât really matter on holiday - unless of course youâre trying to get back for the last sitting at dinner!
*The public bus from Sorrento to Amalfi takes the same scenic route as the tour bus and is much cheaper. Youâll see the views if you sit on the right. However, it takes a couple of hours and can be quite crowded and bumpy. One gentleman on our bus had to get off because he felt unwell
*Nearly all public toilets in this part of the world cost 50 cents to use. Itâs handy to have a few 50 cent coins in change. There are toilets next door to the tourist office & the Foreigners Bar in Sorrento that are free to use and very clean.
*If youâre on an early flight back, the hotel will only supply a packed breakfast: Two sandwiches (one ham, one cheese) on dry bread, an apple a croissant and a bottle of water) There is no coffee available. You wonât be able to get a hot drink until you reach the airport, so if functioning without a caffeine fix is a problem consider taking a travel kettle to use before you leave. In common with the rest of Italy there are no kettles in the rooms.More