When you're welcomed by a glass of Champagne, you know you're in for something special. And that's where beachfront El Dorado Seaside Suites excels. We're talking luxurious touches like butler service on the shorefront, his 'n' hers spa treatments, and four-poster daybeds on the sand. The main swimming pool takes centre-stage, weaving through the hotel, passing paved sun terraces, comfy loungers and thatched parasols along the way. Factor in three swim-up bars and you've got a first-class pool scene. In terms of your own private space, there's a choice of luxurious Junior suites. They all feature private whirlpool baths, outdoor showers and plasma TVs. Some rooms even have access to a lazy river, so you can take a dip whenever you fancy. When it comes to dining, the hotel goes down the Gourmet All Inclusive route. It means you've got seven à la carte restaurants to choose from. And it all comes courtesy of top international chefs. In fact, the All Inclusive offering here is so highly regarded, it's been endorsed by travel industry experts.
Based on 3941 reviews
- Official Rating
- Floors: 3 in main block, 6 in Premier block
Contemporary, adults-only hotels
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service. Selected international and local-brand alcohol, soft drinks, tea and coffee. 24-hour room service and minibar restocked daily. Daytime snacks.
Facilities► View all
Daytime activity programme
Including various games, sports, trivia, live music, aerobics and a kayak tour.
La Caretta Mexican à la carte restaurant
Try the local cuisine and opt for a traditional Mexican dish.
Klay Talay Asian restaurant
This place has a menu that serves up Thai, Japanese, Chinese and Vietnamese food.
TripAdvisor Reviews Show more reviews »
We have just returned for a week at EDSS to celebrate our ten year wedding anniversary. It was our first time to an Adult Only but we have been to several other all inclusives. We stayed in an ocean front suite in block 30, which we loved. We liked the proximity to the beach and that it was removed from the main areas noise. Our particular room had a hammock near the sliding glass door that I loved to sit on at the end of the day and just listen to the ocean while my husband got ready for dinner. Unlike other properties we have stayed at in Mexico, there was a peaceful quality, a serenity that we haven't experienced before. I think this may be due to the Adult Only aspect and that there wasn't much night life. It really is best for couples looking to get away. We met a few couples that had been hoping for nightlife and they were disappointed. While the towel game was in play, we were able to find a bali bed or chairs any time we went to the beach without any problem. Drink service is better farther down the beach just past the furthest bar stand as there are less beds for the waitress and waiters to service. We enjoyed lounging the days away on the beach with the amazing seaview. We spent just a small time in a pool with a swim up bar but far preferred the beach as we have many resorts with pools where we are from but no ocean/beach. Food: We did have a few dishes we didn't care for, and most of the desserts were inedible. But for the most part the food was good to great. Mexican restaurant for dinner was okay if you got a steak dish (did not care for the fondue as it was meat in regular cheese that was slowly hardening and not a fondue at all). Most of the skirt/flank steaks were across the board at every restaurant tender and flavorful. Chicken dishes were also very tender and flavorful. Our favorites for dinner were Mia Casa (Italian - Osso Buco, Filet Mignon, Pasta Carbonara, Portobello crème soup, Carpaccio), and Vida Garden. Our favorite for lunch is Arricefes where they serve more local style Mexican food and it was wonderful and should not be missed. Get the Panuchos Cochinita Pibil and the appetizer they bring out at the beginning is very local food. Dinner on the beach included in our Anniversary package was great. We had the filet and salmon and both were excellent and the service was great. A neat experience and we did not upgrade from the included dinner (upgrade of food and location was offered for $69 for the couple). Wine - the house wine was fine, the GI wine list available at the restaurants for no extra charge is better. You will not be offered this list so ask for it. Tip: Guacamayas bar has some of the GI wine list available while most other bars do not. Activities: We only played bingo on a rainy day but we saw the activity staff leading many activities including water aerobics, volleyball and the like. There were snorkeling and kayak tours. Nightly entertainment had a show every night which we usually didn't attend. The Mayan show with dinner buffet on Wednesday nights was great and the Casino night was fun. We booked the Deluxe Catamaran with lobster lunch through the aquatics center. While it was a long drive to the catamaran (Maroma Marina), it was a fun day and would recommend. Two stops of snorkeling and a served lobster lunch with open bar back at the marina. Spa: Had the couples massage that was buy one get one as part of the anniversary package. Great facilities and service. The concierge did try and get us to purchase the water therapy that was included for one but not the other which we declined. When we arrived they said that it was included. Glad we didn't pay the extra ($35). Other activities: We booked a private tour through MayaCan Eco tours which I will review separately but we loved it. Overall: We would return. We really enjoyed our stay and felt it was a great getaway to relax and rejuvenate without our kids and to celebrate our anniversary. Most food good, property lovely, and service mostly great to amazing. Small things would be more consistency in food in a resort described as Gourmet Inclusive and better desserts. Also the upsell for the spa which ended up being included was a bit offputting. But these were not things to dwell on, just little things. Like I said, I would return in a heartbeat and most of the staff we encountered were exceptional and a real asset to the Karisma brand.More
noodle08, Phoenix, Arizona
Just book it - a lovely honeymoon
We were recommended this hotel by some friends and I am so glad we took their advice! We flew with Thompson on the dreamliner, which was a lovely plane. On arrival to Cancun airport, immigration was rammed. Took about 1 hour to get through, then another 40 mins to go through customs. We had booked a private transfer through First Choice, this was prob the most stressful part - looking for your name on a little board as you come out of arrivals. I thought we would be whisked away straight away, but we ended up waiting around 30 mins for a minibus. The transfer took about 1 hour and upon arrival we were checked in quickly and with a glass of champers - lovely! We got take to our room by golf cart and the bell boy gave us a good tour of the resort on the way. Originally we were in block 26 which is an ocean view room. It was a lovely room, although was very close to the main bar. After the 4th night of being woken up at 1am, I went to reception and asked if we could move. The reception lady was excellent and moved us without fuss or problem. We ended being moved to the premium block room 418. This room was amazing! Modern and one of only a few on the resort where you could watch the sunset and see the ocean. I loved this room. The swim up rooms looked lovely as well, as long as you had one in the sun most of the time. The food was excellent everywhere. So beautifully presented and good portions. Neither of us would have a bad word to say about the food. Make sure you order the room service as well as this was also great! Drinks were good, the house wine was ok but to be honest we drank cocktails most of the time. You have a minibar in your room which is filled up every day. Beach and pool waitress service began everyday about 10am and the ladies would come round with a fruit juice for you to try and then after that they would get whatever you wanted. Swimming pools were very clean, not heated but I found it refreshing after sunbathing. Swim up bars were great! Beach was fine (we are not beach people). We got up quite early so usually were able to get a nice spot, but there were towels put down from 6am and then people wouldn't come down till lunchtime - very annoying! Snorkeling was pretty tame, but we did see a massive sting ray flying through the water which made my day! Staff were all excellent and friendly. We qualified for the honeymoon package so got free wifi, couples massage (very good), dinner on the beach (lovely) and special breakfast in bed (also lovely). We also did 2 trips, scuba diving which we booked through the 'dive center' on the beach. We went to Playa del Carmen and had 2 excellent dives including having 4 dolphins join us mid-dive and seeing a sea horse. We also when out to Coba and a Mayan traditions day which was booked through First Choice. This was a great day and we climbed up to the top of the temple (thighs still hurting now!). The entertainment at the hotel was good fun, we played water volley ball, a quiz round the activity pool and went on a snorkel tour and used the canoes. But you could do as much or as little of this as you want. If in doubt about booking this hotel - don't be, book it you won't regret it!More
zimbobimbo, Chelmsford, Essex
We did alot of research before chosing the El dorado Seaside as our first romantic getaway and it definately paid off. We had a fantastic time while staying there and we can't say enough good things about it. First off, I will start with our room. We stayed in a premium swim up jr. jacuzzi suite, and it was absolutely gorgeous. Our favourite part about the room was the king size bed, which was by far the most comfortable bed we have ever slept on. The bathroom was a very generous size with a separate walk-in shower and a very nice jacuzzi tub. In the main room there is a nice little bar fridge which gets re-stocked with fresh bottled water, beer and pop daily. There is also a nice coffee making station tucked away beside the fridge with excellent tasting coffee. The outdoor patio is a generous size with a large outdoor bed and 2 comfortable chairs accompanied by a small table. When you take a step down off the patio into the pool, there are 2 lounge chairs for you to sun yourself on. The pool itself is clean and quite big, but most of it fell into shade before 3 or 4 pm. Now for the food. Every a la carte resteraunt we tried was VERY good and we especially enjoyed the Mexican one. The atmosphere in each one was a little different, but the food in each was fine dining at its best! The servers are very attentive to your needs and everytime you say thank you for something they all reply with" its my pleasure". We ate most of our breakfasts at Vida Garden, as it is the only one that isn't a buffet style, although the buffet style ones are excellent as well, we just enjoyed being waited on for our meals. Now for the grounds. The grounds are very lush and tropical with big beautiful palm trees everywhere! There is a very wide variety of tropical plants, beautiful flowers and cactus throughout the property. The gardeners and grounds keepers are constantly pruning, sweeping and raking things to keep it looking beautiful and everyone of them smiles and greets you with a friendly "Ola" whenever you walk by. Now the beach. We had read on here before we left that the beach was overcrowded and unenjoyable, but we didn't find it that way at all. The sand is a bit coarse, but it is well raked and kept very clean. There are quite a few lounge chairs on the beach, but I found it no more packed together than any local beach on a hot summer day. The water is gorgeous with some great snorkeling opportunities right in front of the resort. We took advantage of the snorkeling tour offered daily, which was very good and informative, and the guide's name is Diego became one of our favourites. Overall our 7 night stay was truly enjoyable and I would definately rate this resort as a 5 star! Now, I want to thank a few of the workers on the resort who went out of their way to make our stay even more special. First off, I want to thank Freddy who was our bartender at our swim-up bar. He knew me by name from the very first day and worked very hard to please and entertain everyone there, and he makes a great Bahama Mama! Next up is Alva our personal consierge who gave us tips on all the local attractions and who suggested we jump on the local collectivo bus as opposed to taking a taxi into Playa Del Carmen for the day, which saved us alot of money and gave us an opportunity to experience the local culture. Next up is Juan Carlo, who is one of the waiters from the sandwicheire. He was always happy and served us with a huge smile! Next is Heirberto from Arrecifes restaurant. He served and entertained us with an awesome array of drinks while we waited out a 2 hour thunderstorm and was an exceptionally funny guy! Next is Gustavo from the spa. My lovely wife enjoyed a 1 hour massage from him and was amazed by his professional manner and his magical hands. Last but not least is Diego. He was our snorkeling guide and is also part of the entertainment crew. He was a fantastic young man who loves his job.... and it shows!More
Andy W, Woodstock, Canada
One of the best
The title say's it all, this is certainly one of the best hotels for the money anywhere. All the positive trip advisor reports you read are correct and I can't be any more praiseworthy of EDSS than all the other reviewers. The staff are so happy to please you, the gardens are so well kept, the beach is constantly being cleaned, the food is top quality, the drinks are just right (not a lot of drunkenness by guests) so the portions must be about right. The wine is generally "house wine" and is very acceptable but if you want you can pay extra for a good wine off the wine list. The only thing we could have a moan about is there is a lack of quiet space to sit after dinner and enjoy a quiet drink. There is of course the lobby but that does not have a bar although there is champagne available to help yourself to 24hrs a day. The rooms are fabulously spacious and well equipped. Each room has a Jacuzzi as advertised but they also have an Ironing board, hair drier, toiletries, coffee/tea maker, Fridge stocked with beer, pop and snacks, loads of towels, plenty of drawers and cupboards with coat hangers (good idea to take a few of your own though) The bathroom area has a spacious shower room (not in the bath) double wash basins, huge mirror and a make up/shaving mirror. The restaurants are very good but be prepared to eat early or you will have to wait for a table sometimes up to an hour. All the restaurants are good with typical gourmet food, however we are all different so you will enjoy some better than others (I liked them all) One restaurant you never have to wait for is breakfast and lunch at the beach. Brenda the "maître d" has it superbly organised so no one waits plus there is no nicer place to have your breakfast (watch out for seagulls). The beach is not wide but it is quite long and there are plenty of sun beds and palapa's but beware there are the 0630 am brigade putting there towels out to reserve the sunbed even though the hotel ask them not to. Enough of me rattling on if you are thinking of going don't hesitate, go you will have a great holiday, we were there in February and the weather was perfect temperatures between 26 & 32 degrees and the only rain we had was a couple of nights so it was no problem. We would not hesitate to go back which means a lot because we don't usually return to places we've been to. Have a good time if you go, I'm sure you will, we loved it!More
David P, Messingham
comparison with EDR
This was my first visit to Seaside Suites, but second to the chain. I stayed at Royale two years ago. We had a good time, but we would not go back to this hotel mainly because of the food. We also prefer the huge grounds of Royale, not that SS is tiny by any means. I also stayed at Secrets the Vine last year. So, the following is mainly a review of EDSS, but I have included some comparison of the three places. I hope this is helpful. I wanted to give the place three stars, due to the poor quality of the food, but gave it 4 so as not to slight the wonderful service and nice accommodations. -Accommodations-wonderful-equal to Royale. We stayed in a beachfront room, which had a great view. If someone wants a quiet room, I would recommend elsewhere in resort, however. The maid did a great job, towel animals and the whole nine yards. We never had turn down service, but I have never cared about that. The mini bar is stocked daily and even had some chips in there. If someone craves privacy, steer them away from swim up rooms. If not, the pool right outside the room is a luxury. My room last year at Secrets was beautiful, but I do not like high rise. I couldn’t enjoy the balcony. -Beach-much more extensive than Royale for people who love the beach-does have those artificial reefs-I think they are quite common now. Half of the beach is only available for sunbathing, while the other half is open for swimming and snorkeling along the artificial reefs. You can walk along the beach off resort for some distance one way, while the other way is blocked as it is a nudist beach! The beaches at Secrets and Royale are nice, just less space than SS. I should point out that every inch of space at SS is taken up by sunbeds and loungers. -Pools-none heated :-( and pale in comparison to Royale, but lovely swim up bars, etc. I forced myself to get in and was fine once adjusted to temp. It was just painful to this baby who prefers heated. As most guests seemed to be European (second place-Canadians) the beach beds filled up super quick each day, but we Americans tend to prefer the pools and could always find a bed. Both pools at Secrets were heated and were heavenly. About half the beds are totally covered for shade, while the other half have more of a pergola on top, allowing some sun. -Service-all employees wonderful and went out of their way to accommodate whatever. They appreciated the fact that we tip and also that I spoke Spanish to them. Of particular note were: William at main pool, Abraham at Gaviotas pool and Francisco in Arrecifes. One bartender made me a cute little cricket out of a palm leaf. If I was forced at gunpoint to point out any service flaws, I would only say two super picky things: -1. room service dirty plates left to rot outside rooms for 12+ hours all over resort daily(don't remember if happened at Royale, definitely not at Secrets.) 2. practically had to ask for waiters to clear dirty dishes sitting in front of me for quite a while after courses which is odd for a 5 star restaurant-not an issue at Royale but had same issue at Secrets. Anyway, wonderful service overall -Grounds-lovely, although Todd was a bit bored a few days in and missed roaming the huge grounds of Royale. It is still a pretty large place, but just not as big and the layout doesn't allow you to take big strolls easily. The palm trees are gorgeous; it is actually an official coconut plantation! Iguanas, iguanas everywhere! Secrets was lovely and uberclean, but of course limited in space due to the location on the hotel strip. Both Royale and Secrets had great tours of different types around the resort. SS was lacking in this area. The only tour offered was a kayak tour and, as the red flag was up every day that we were there, we were unable to do this. -Time share crap: no hassle. They left two notes for us, which we ignored. Otherwise we were not hassled. -Concierges: I spoke with them to make reservations for the Gastro-Pub. When we arrived, they had no record of our reservation. We were still able to eat as we had come well before the dinner rush. My only other dealings with the personal concierges were to ask about catching a colectivo on the highway and to get towels. The concierges in the lobby were very helpful with printing our boarding passes. -Food-not good at all, bland (on the bright side, I did not gain 10 lbs like I did the last two vacations...) -some decent dishes and two or three things that were delicious. Todd was not quite as displeased as I was with the food, but he has more options as he eats seafood and I do not. Desserts were the worst, more like the desserts I used to get at the three star buffet places where I went in my 20’s. I assume it's more like a regional taste difference-cakes off texture and not moist, etc. If so, it might be that Royale and Secrets chefs have learned to cater to the tastes of visitors as both of their desserts were incredible. Secrets even has a place to grab coffee and pastries all day. The portions for appetizers and entrees were also a little too big so you couldn't get more than two courses unless you wanted to be rude and leave a lot on your plate. (Secrets had even bigger portions, like a whole chicken breast for a meal.) It's weird that the food at Seasides wasn't anything like Royale, even though they are sister resorts. -Towel cards -I was prepared for this from my obsessive reading of TripAdvisor, but this practice is very annoying. I have had to do this at the buffet type resorts, but not the nicer ones. Wine-A helpful tip I found on tripadvisor-ask for the Gourmet Inclusive wine list. There are two pages of wines on there that are free, but they don't give you the list unless you ask. On their own, they will only offer you the regional house wines, but there are good Spanish wines on the GI list that are also free. Entertainment-We fell asleep by 9:30 every night, like a couple of old people, as we were tired out by the fresh air and sun every day. We never saw any of the entertainment. Canadian Transfers-These guys were great and I would never want to go back to the group transfer. It was so wonderful to walk out of the airport and see our name on the sign and be whisked away immediately. Well, I probably told you more than you ever wanted to know!!! If I left anything out, ask away!More
Tammy J, Rochester, NY
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