El Dorado Seaside Suites by Karisma  

This adults-only hotel is on a peaceful swathe of beach and luxuries like jacuzzi® rooms and gourmet dining come as standard.

When you arrive at this hotel you’re greeted with a glass of fizz. And it goes up from there. Think waiter service and 4-poster daybeds on the beach that fronts this place.

The standard rooms at this hotel are junior suites, which come with a Jacuzzi®. If you want to spoil yourself even further, you can upgrade to a swim-up suite with access to a lazy river. From November 2015, this hotel will become part of the Thomson Sensimar collection.

TripAdvisor Traveller Rating

Based On 5754 reviews

  • Official Rating
  • 26Buildings
  • 378Rooms
  • Floors: 3 or 6
  • Lifts: 2 in Premium section


Stylish holidays just for adults

  • Contemporary style
  • Great settings
  • Top dining scenes
  • A focus on wellbeing
  • Attentive service
  • Low-key entertainment

Find out more about Couples and Sensimar

Fly Long Haul

With Thomson Airways

  • Direct flights from 7 UK airports
  • Fly on the spacious new Dreamliner
  • Experience quieter, jetlag-busting flights
  • Enjoy complimentary drinks
  • Upgrade to Premium Club for additional benefits
  • UK airport lounge access for Premium Club guests

Honeymoon and Anniversary Offer

Complimentary honeymoon and anniversary package available when booking a Beachfront Jacuzzi® junior suite or a room in a higher category for 10 nights or more. The package varies from time to time, but usually includes sparkling wine and flowers in room, discounted spa services and 2-for-1 on couples beachfront sky massage. Offer valid within 60 days of the wedding or 30 days of your wedding anniversary - proof of marriage required on arrival. This offer is valid on bookings from November 2014. Just to let you know this offer doesn't apply to group bookings or if you're travelling with a wedding party.

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
All Inclusive

Gourmet 24-hour All Inclusive with unlimited à la carte dining and gourmet cuisine. 24-hour room service.  Selected international and local-brand alcohol, soft drinks, tea and coffee. Charges apply to bottled beer in the bars. 24-hour room service and minibar restocked daily.  Daytime snacks.

Facilities ► View all

Outdoor pool

There's loads of sunbeds to chillout at the poolside.

Daytime activities

Including various games, sports, trivia, live music, aerobics and a kayak tour.


This big, luxurious retreat – one of El Dorado’s signature Naay Spas – has 16 relaxation zones and treatment suites, and is set in leafy seclusion in the hotel grounds.

Rooms► View all

premium jacuzzi® junior suite with sea view

Premium Jacuzzi® junior suite with sea view sleeps two with a ceiling fan, TV, CD player, DVD player, coffee-maker, iron and board. These rooms include a premium pillow and aromatherapy menu, a selection of DVDs and personal concierge service. You’ll also find fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. These rooms are on the 5th and 6th floor. And you'll get an exclusive pool area with pool butler service.

premium jacuzzi® junior suite

These modern suites come with a king-size bed and overlook the pool with garden views. They come with a Jacuzzi®, DVD player, iPod docking station with radio and alarm and a minibar with beers, water and soft drinks which are refilled once a day. You've also got a DVD lending program with popcorn, personal concierge service, a premium pillow menu, an amentity kit and a double sink and a vanity mirror in the bathroom. Plus there's fluffy robes and slippers in your room for use during your stay. If you’d like to take a robe home, they’re available to buy from the concierge. There's also a living area and a spacious balcony with two chairs and a day bed. And you'll get an exclusive pool area with waiter service. Premium Jacuzzi® junior suites are set near the main lobby, restaurants, and spa. Just to let you know these rooms are on the 2nd and 4th floor.

TripAdvisor Reviews Show more reviews »

Anniversary holiday

We came to relax and celebrate our 30th wedding anniversary, we certainly did that. We also ensured that we followed the criteria for receiving the anniversary package by PAYING to upgrade to beachfront, yes we chose the beachfront but we did pay for it, this entitled us to have our anniversary recognised and to feel special, if I had known that by throwing a tantrum would have got me the package for free I would have done that instead. The staff, and I mean ALL the staff, even the ones behind the scenes, are what makes this hotel special, without them, this hotel wouldn't be all that great. Having seen what the guests in the hotels at playa del Carmen have to contend with just to get to the sea through mountains of sargassum seaweed, made me doubly appreciate the hard work that the beach guys did at edss. The food portions, though in appearance, seem small, they are perfectly adequate and we always left the restaurants completely satisfied. However should you still feel hungry go to another restaurant, choose room service or simply ask for bigger portions. Nothing appears to be too much trouble. The rooms are huge, the bed is like sleeping on a huge marshmallow, you just sink into it. I WANT IT. When we first arrived we were greeted with a cold towel and a cocktail drink. Check in was swift and efficient and at no time during our two week stay did we encounter any rude members of staff, any issues was swiftly dealt with. Why did I mark it down if our every need was met?, it boils down to several things, that whilst not having any direct impact on our enjoyment, we shouldn't have had to see things such as flaky walls, mildewy curtains, wobbly taps and worn out mirrors. This is a five start gourmet all inclusive with five star prices to match and therefore money needs to be spent on maintaining this standard.More

Hazel T, Rochford, England, United Kingdom

Excellent hotel 'but'

The staff at this hotel are brilliant, can't do enough for you, it's a beautiful place the only downside is the beach and the lack of sunshades throughout and very few sun beds at the pools. The swim up pool I think it's called Gaviotas is very noisy with Americans right up till 7.30pm so we only went in once, The staff work very hard keeping the beach clear of seaweed but there has been a problem this year with seaweed throughout the Caribbean. As this is a gourmet hotel all evening meals are Ala-carte no booking required except for the Goumet Pub, both myself and my husband would have liked there to have been at least one buffet restaurant for the evening, but that's just our choice, the food was lovely. We stayed in room 2404 which we were upgraded to fantastic right in the middle of everything and we could actually see the sea, we were by the 2am bar and was a little worried about noise but we heard very little it wasn't a problem. Would we go back! Definitely!More

Pamela A, birmingham

Sports galore!

My husband had a lot of fun playing a bunch of different sports while we were on vacation here. There was water volleyball and water polo as well as beach volleyball and beach soccer. So much fun! Daniel, Adolpho, and Luis were great event coordinators to help organize, rally guests and keep the games going.More

Tara V, Waterdown, Canada

Still my favorite resort

This was our 2nd stay at seaside suites, the first being in October 2012 and this time September 2015. It has only got better. The food is fantastic, never had a bad meal. The Gourmet Pub and Italian were our favorites of an evening and loved the chicken burritos at the sandwicheria at lunch time or from room service when we were feeling lazy. It makes me sad when people on here criticize the activities at the activity pool and say it gets rowdy. It's a fun pool. There are quiet pools for someone who wants that, which means this resort caters for everyone. I don't join in and the entertainment staff never pressure anyone too, but I enjoy watching. A big shout out to Freddie, Freda, chuck and all the other fantastic entertainment staff. You do a fantastic job and don't ever change what you are doing. You are the best entertainment staff we have come across after travelling many years all over Asia, Europe and the Caribbean. The premium block was being built when we were here in 2012 and I was worried it would spoil such a lovely resort. It doesn't it just looks like the hotel next door!! I must say I prefer the original buildings. Nothing is too much trouble for the staff here. Everyone wants to make sure you enjoy your holiday from the fabulous waiting staff to the house keeping staff and gardeners. Must not forget the excellent concierges who will be there to sort out anything you require from coat hangers and kettles to restaurant reservations. Hola to you all. I would love to say see you again soon, but I am waiting to see what the impact is of the new building joining the resort. Will it get too crowded? I also worry about Tui taking over the original EDS. I only hope Karisma and the management don't let them influence in any way how they run this little place of paradise, but only time will tell.More

judith330, Newcastle upon Tyne, United Kingdom

Great holiday.

Me and my partner visited EDSS for two weeks at the beginning of September. On arrival we were met with a juice / cocktail type drink and a cold towel which was great and a nice little touch after a nine hour flight from the UK. We had booked a premium room And prior to arriving had requested a high floor as we had heard the views were better, we were granted a high floor and we got our premium room so great. Room: The room it's self was great........modern, clean and well equipped with jacuzzi, minibar, hot drinks, bath robes, iron and iron board and toiletries, everything you would expect and more, we tipped our cleaner and minibar man everyday as they do a great job. Resort: The resort it's self was small, and smaller that we had been to before in Mexico but still nice as it was the boutique style resort. As we were in the premium block we had use of the premium "only" pool however this was not monitored by the staff as far as i could see, the pool and bar area were nice but I found myself putting towels on the sun beds at 7am in order to secure a place ( this needed to be done though if you wanted a part shady spot) even at this time most of the sun beds had already gone and this was even more the case in the second week of our stay - all i would say is that there is a lack of shaded areas or umbrellas and in my view the size of the pools at the resort are no where near big enough to accommodate all of the people, even the beech was full at 7am most days and the further down the beach you go the smell of seaweed increases although they are working tirelessly to clear the seaweed but a never ending task I my opinion. Food: We had some nice meals at EDSS particularly in the gourmet pub, Vida and Mia Casa the Italian. The food was nice most of time and we particularly liked the choice and quality of the food at the beach BBQ and the breakfast choice at the restaurant near the sandwicherie was great. We personally would of liked more choice for the evening meals and slightly better quality of food as for us you were quite limited if you stayed for two weeks and the only other option was the room service menu which was good but again not much choice in comparison to other Mexico hotels we had been too. Spa: We visited the "naay" spar twice and on both occasions found it too be fantastic, the price for the treatments and the way in which you were looked after in my opinion where worth every penny and is definitely worth a visit, speak to your concierge though for any deals. concierge: All I can say is fantastic, were were looked after extremely well by "Alva" at the premium block and have no complaints. Any issue we encountered was resolved very quickly, spend some time with your concierge initially and book your spa treatments, beach dinners and restaurants, they work really hard and if I'm honest some people don't treat them as they should do and are there to help make your holiday better at the end of the day and y do a great job at it. Overall we found the resort to be good but wouldn't give it 5* if i was honest, I think it still needs some work in areas to really make it stand out from the rest , particularly after all the hype it is given, but with the take over of the resort by Sensimar ( TUI / Thomson) it may now move up a level that were were expecting in some areas. We would not return to the hotel and have already booked our return to Mexico next year at another hotel If your reading this though thinking of going to Mexico in general then go.....you will have the time of you life. ThanksMore

Ryan A, Coventry, United Kingdom

See all 5758 reviews »

Things To Do View all »

Similar Accommodations

Items marked with * incur extra charges which are payable locally

For terms and conditions click here

El Dorado Seaside Suites by Karisma
Rated: 4.5 /5 based on 5758 customer reviews
from £880.52