Location, food and décor – the Riu Tequila’s got a lot going for it. Setting the scene is the sumptuous reception lounge. With its graceful archways, elegant sofas and warmly-lit gold décor, there’s no mistaking that this is one smart hotel.
Outside, two swimming pools are framed by sun terraces dotted with coconut thatch umbrellas. The pièce de résistance is the enormous thatched swim-up bar. If it’s the beach you’re after, step out through the gardens and in five minutes you’ll be on powdery white sands. But if you want get there even faster, a shuttle service will whisk you down.
On the food front, big buffet breakfasts get the day off to a satisfying start. After that, you’re spoilt for choice. There’s a steakhouse and an Asian restaurant for evening meals, plus a beach club serving Mexican specials and more tempting buffets.
If all that’s not enough, the Riu Tequila is part of the lively Riu Resort Playacar which means you can hop across to the neighbouring Riu Yucatan and Riu Playacar, too.
Based on 4063 reviews
- Official Rating
Holidays in premium hotels
- 90% customer scores
- Platinum Villas available
- Platinum Cruises available
- 20kg luggage allowance
- 4T and 5T hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Minibar and liquor dispenser in room. Snacks at set times.
Facilities► View all
2 outdoor pools
With tonnes of sunbeds and thatched umbrellas dotted around the sun terrace, there's plenty of space to relax and soak up the sun.
Jalisco buffet restaurant
For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held twice a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.
La Lupita restaurant
If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.
TripAdvisor Reviews Show more reviews »
A few issues but good for the price
This resort has some minor problems, but overall it was very nice. I'll start with the good. The rooms are nice-very clean, didn't see any kind of bug, and really quiet. I never heard any noise from the hallways or nearby rooms. The Asian Restaurant was good, and the breakfast buffet had everything you could want. The pool looked pretty, but we never spent any time in it since we generally prefer to lay on the beach. It is not located directly on the beach-you have to cross the street and walk about five minutes to get there. You are able to use the pools, bars, and restaurants (lunch only) at the Riu Yucatan and the Riu Playacar, which are on the beach, so we really didn't think this was a big deal. Side note...the Riu Yucatan looked really nice...the Playacar looked outdated. The beach was GORGEOUS. Calm, perfect water, and no rocks or seaweed on the beach. Quite a few people-perfect for people watching without being too crowded. Now the negative. The front desk left a lot to be desired. Our tour company rep was MIA most of the time we were there, and we didn't have anyone to ask to get us our pickup time to get back to the airport. We went to the front desk to see if they could give us any information and they basically told us it was our problem and they couldn't help us. We gave them the phone number of the tour company and the reps name to see if they could call for us, and they told us no...we should use the phone in our room. We went back to the room and tried the phone only to find out we would be charged crazy fees to call out. We tried our cell phones and they didn't work. It took four trips to the front desk and three unhelpful people who couldn't care less about their guests until we found a lovely man named Angel behind the desk who took the phone number we had and immediately made the call and got our pickup time for us. He proved that the other employees could have helped us-they simply didn't want to. The only place you can get wifi is in the lobby for 90 minutes a day, although it seemed like you were cut off pretty quickly. The last MINOR complaint is that the rooms use actual keys, not key cards, and ours frequently didn't work. Not that big of deal. Overall it's a nice, clean resort. The lower price is worth a bit of a walk to the beach.More
Kelly F, Wausau, Wisconsin
What a fab place!
Flew from Manchester on March 26 and others have said, the queues to go through security at Manchester were a nightmare! I sincerely hope they sort that out - and soon! Flew on the Dreamliner which was great and really comfortable. Getting through the airport at Cancun was dreadful - again, queueing and yet more queueing. Thankfully, that was the end of any problems and the remainder of the holiday was wonderful; the hotel was immaculate - the cleaning staff work so hard! - food was good (although I have to say the 'Chinese' food was seriously underwhelming), the staff were friendly and incredibly helpful and the weather was gorgeous! Decided to go to Tulum ruins under our own steam, which saved a lot of money compared to the amount you'd pay for an arranged trip. A word of warning: if you shop at the Fiesta Outlet Shop at Tulum ruins check your receipt before you leave the shop; I didn't and found that they'd charged a membership fee equating to about £7. Not a lot of money I know, but sneaky nonetheless. Oh yes, there's a little group of shops very near to the hotel; the prices in the shops are as good as, in fact better, than those we paid elsewhere and you don't have to haul your souvenirs around with you whilst you're out and about site-seeing :) The Cancun airport experience coming back was excellent - very quick - I think it only took a couple of minutes to get through to the departure lounge! Would we go back? Definitely! In fact, where's that brochure...More
Friendly staff, good food with a varied choice, very clean a lovely holiday the only downfall was the Dreamliner, seats very uncomfortable and if you book extra legroom don't book row 30 you get everyone going to the toilet treading all over you that is apart from the smell you get from the toilet! Dreamliner was very disappointing in comfort and design, being sat next to a stranger for over 10 hours is not ideal.More
Booked with Thomson flew from Manchester 26th March, Manchester security queues were as bad as Cancun airport. Flight was good on the Dreamliner, returned on a B767 both crews very good. Arrival at Cancun normal chaos been to Mexico eight times knew what to expect. Transfer from the airport takes about an hour, arrival at the hotel very efficient all the registration cards and keys in an envelope on a table in the lobby filled them in with a cooling drink and directed to our room, cases brought later by the porters. Stayed in room 1816 had requested in advance for a high floor and got one. The room was large with two beds pushed together, a well stocked fridge with soft drinks and lager and plenty of water, four optics all topped up every other day. A free easy to use safe, plenty of storage space and a powerful shower with shower cream and soap. There was a balcony the only problem some of the rooms are not very private and overlooked by other balconies. The hotel is big with over six hundred rooms but the food was excellent with so many choices and varied menus, everything in the main restaurant is a self service buffet and staff bring you tea/coffee or wine. Everything seemed to run like clockwork it seemed very efficient. There are three speciality restaurants that you can book with no limitations, at the entrance to the buffet restaurant there is a staff member at a lectern here you can book one of the restaurants for that evening between 7-10am, there are two sittings to choose from, we had no problem booking and tried them all. The steak restaurant is a set menu but you choose your main course from a selection, everything is waiter served, we enjoyed it. The Asian restaurant is served at the Bamboo this is buffet service and was very enjoyable. The Mexican is a restaurant which is at the Yucatan hotel it is at the end of the walkway down to the beach it is the beach buffet during the day and the Mexican at night, it is a mixture of buffet and waiter service we enjoyed it. The walk to the beach is a nice walk down a paved path and when you get to the beach it is worth it, there are plenty of sunbeds never had a problem getting one. The sea was quite rough at times with some cracking waves, after walking out so far you hit a sandbank and it gets shallow. You can walk either way on the beach left to Playa Del Carmen takes about thirty minutes and right to the end of the beach takes twenty minutes. The Yucatan hotel can be used for drinks and food as can the Playacar hotel. We tended to walk back to our hotel at lunch time as the Yucatan got very busy. You can see Cozumel from the beach, lots of cruise ships can be seen one day there was six. We got the ferry over to Cozumel from Playa Del Carmen 26US return. The animation team worked extremely hard and put on some decent shows. On Saturday night before the show a group performed who were excellent do not miss them. All the staff were excellent and seemed happy in their work a great advert for the hotel. The weather was great had one shower in a fortnight, we had a thoroughly enjoyable stay meeting some nice people from around the world. All in all a wonderful stay would go back tomorrow.More
tonmar, Middlesbrough, United Kingdom
first time in mexico
very nice hotel.in need of a refurb.not enough sun beds around pool.food was excellant and all the staff were very friendly.our big downer was we boarded thomson dreamliner in manchester were i left my wheelchair at the cabin door.we arrived at cancun and had to wait on the plane for my wheelchair,which was quite a long time,when it arrived it was not the new chair i left at manchester,it was old with parts missing.it still had the bar coded label on it although it was obvious it had been resealed .the rep said this has never happened before and if i thought a crime had been committed i,d have to make a police report to mexican police.and i,d have to pay a large fee to do this,i made a full report to the rep to claim on my insurance but just before we left her lap top crashed and lost all the data.cancun airport is a nightmare after you pass immigration they xray all your luggage and if you are over your allowance they confiscate it.sorry but good hotel but i won,t be going to mexico againMore
James A, mancheater
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