For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held three times a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.
If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.
Double room sleeps up to three adults or two adults and two children up to 12 years - can be sold as a single. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge
Average monthly temperature and rainfall for the Playacar location.
TEMPERATURE (°C)RAINFALL (mm)
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We were a group of 4 people staying for two weeks in this hotel. My partner and I had been here numerous times before and had always had a good time so we brough my son and friend out with us.
This hotel has deteriorated from our last visit, the bookings for the steak house etc have to be done by 7am in the morning otherwise their is no chance of getting a table. The pool tables etc cost a fortune to use and the customer service has deteriorated
The main problem was my friend burnt her arm in the pool bar restaurant and asked a member of staff for help, she received no help. We complained to reception and was told we could see a doctor but at our cost, even though it wasn't her fault. We then went throught he Thomson rep who did manage to get the manager to respond some 24 hours later.
He gave my friend some cream which they give their staff for burns. This could have been given to her at the time but the hotel did not care. My friend has seen a doctor since she has come home and she has a second degree burn and is now on antibiotics as it is infected due to lack of medical attention.
The duration of the holiday both my partner and I had bad stomachs and diarhoea. Other people we met had been laid up in bed for days with the same problem.
I used to rate this hotel very highly but after the experiences of this holiday I will not be going back and am pursuing my complaint with Riu directly. I would strongly advise anyone considering this hotel to reconsiderMore
Charlotte R, Gillingham, United Kingdom
A great hotel amongst the modern and new surroundings . The staff work incredibly hard to make your stay the best ever . The bar staff never stop special thank you to Rosie Ricardo and luis who never failed to serve fabulous drinks . The hotel is spotless and the food in abundance day and night . The rooms are dated Yesbut so clean and spacious it would be such a shame to turn the tequila into another yucatan !! No thank you !!More
No way is this a 5 star hotel!!!
Just arrived home after staying at one of the worst holiday destination we have ever been to.
The hotel rooms are tired and need a major refurb, the air conditioning unit was a joke - stuck on the highest setting it was so noisy it was impossible to get a decent nights sleep
If you wanted to book a meal in the various themed restaurants you had to be down for breakfast at 7.00am to prebook, otherwise the allocation for each one quickly filled up.
We booked the Mexican and ordered fajitas, they had no taste or flavour in them whatsoever very disappointing , we then tried the steakhouse, it was like going for your school dinner, queue up, wait to be seated, this is what you are having menu , like it or not. if you are a couple looking to have a romantic meal together then forget it, as you are only 12 inches away from the person on the next table, far too many people catered for in 1 place, it was like a cattle market.
5 star hotel which had ONE choice of beer, no room service no tea making facilities in the room, etc etc etc
We couldn't fault the staff, they all worked very hard and were very pleasant.
Also, How many people have been ill recently at this hotel, I had an upset stomach for 5 days, most unpleasant, I can't put my finger on it but there is something not quite right with this hotel, we will not be going back, this hotel has mixed reviews, unfortunately for us it was a bad experience, as they say you pays your money and takes your chances
John T, St Helens, United Kingdom
Most Excellent Value !!
We began our first ever vacation in Mexico April 11 & checked out 7 days later on April 18th. Getting through the Cancun airport went much quicker than we anticipated and read about. We arrived at the resort after a 45 minute shuttle ride. Check in had to have been the quickest ever !! The atmosphere was beautiful thanks to all the skilled gardeners and so much green foliage. We had an opportunity to see a couple monkeys, an iguana and lots of coatees... all of which were not a problem. All the staff during our stay were fabulous and so very helpful. I had to book an appointment through the front desk with their Doctor that was unbelievably easy. Her office was located across the street in a sister resort.. She was so helpful and professional .i wS in and out quickly and the visit and cost of my prescription was all under $100 US. The pool on the resort was very big with a restaurant and bar right in the middle. We went to the steak house and the food was great. The beach area across the street at the Rui Yucatan is a 2 minute shuttle ride or a 10 minute walk and I found the beach area to be very big with plenty of lounge chairs for whenever u showed up. We could eat at the Yucatan for breakfast and lunch as well.. just not for supper unless you booked a meal at the Mexican restaurant. We met a lot of other guests who were very friendly and great to talk with. We went to the karaoke night and couldn't believe how great the singers were. We walked to 5th Avenue which is a tourist shopping district and felt totally safe during our walk there.
PROS.. The staff. The Mexican building styles. Excellent location with a 30 minute walk to 5th Avenue and Walmart
CONS..No drinks with supper other than wine. No coffee maker in room.
Likelihood of returned .. Very high. The Riu Tequila has a lot of returning guests.. For the money this is definetly an excellent choice.More
Kathy F, London, Ontario, Canada
Best holiday ever
This was my first all inclusive holiday, it was amazing! Fantastic food 24 hours a day, unlimited drinks and cocktails with optics in our room, the hotel was fantastic with an awesome pool with "swim up bar" and the beach was a 2 minute walk away, the local staff are all very friendly and helpful and try hard to make your holiday, will definitely go back again.More