This grand hotel has it all – a great pool scene, first-class restaurants, a sandy beach and even its own ‘souk’.
It’s hard to know where to start with this place. The four pools are spectacular – one comes with an 82-metre waterslide. It’s also home to some of the smartest bars and restaurants in Sharm El Sheikh.
The hotel looks out over Gardens Bay, with its world-famous coral reef. There’s a diving centre on the beach, with plenty of watersports, and an in-house ‘souk’ with shops, cafés and live entertainment.
The fitness centre and spa comes with a gym, beauty salon, sauna, whirlpool bath, steam room and a menu of body treatments like Egyptian herbal massage, aromatherapy massage, reflexology and a Cleopatra milk body wrap.
I am a frequent traveller and have stayed in many Hyatt hotels around the world (gold Hyatt passport holder) and have always been very happy with their standard, which is why I decided on the Hyatt Regency this April for a 10 day holiday with my family, I even recommended to friends who joined us on our trip.
on arrival, entering the lobby we were confronted with the overpowering smell of what I can only describe as dirty floor mops, this was later replaced with an automatic release air freshener which was so strong it mad our eyes water.
The first room offered to us was on the edge of the hotel next to a building site. the room was run down, the room card didn't work, the fridge was leaking, the bed was poorly made, on lifting the sheets the bed itself was filthy. overall the room needed completely refurnishing. in addition it had blistered varnish on the balcony and tiles missing in the bathroom. the 3rd room offered to us was a little better, although on one day I needed to go the reception 4 times for a new door card, our friends room over the course for the 3 days we stayed had broken air con. and fan along with broken room cards.
The pool, apparently you are issued towel cards when you check in, this allows you one towel a day. unfortunately we were not informed of this when we arrived and I was refused towels in a very abrupt way by a rather unfriendly pool attendant. this was the least of my concerns regarding the pool area. the pool is in desperate need of repair. please see my pictures. patched up and missing tiles, rubber mats over broken filter plates, we also saw rats drinking from the pool. I did discuss this with the hotel management who explained they do have an issue and have a team trying to deal with this obviously very serious situation.
I really don't know where to start. our first breakfast experience started with the front of house telling us 'we should have got up earlier if we wanted a table', it was only 9.15!
the buffet was more like a school canteen, indescribable. the egg counter was covered in mess and the chefs and staff obviously where totally overwhelmed with amount of guests and were unable to keep it clean.
Dinner in the 'Souk' restaurant was unbelievable I have never experienced anything quite like it. On entering you are given 'coins' which you then 'buy' food from different stations around a courtyard. this would be a fun idea if the staff understood the process, unfortunately the result was food arriving a different times and a different temperatures, on our table, two of us didn't receive our food at all, two were served raw chicken, but worse of all we saw food being moved from guest tables and being recycled at the buffet stations, we could not believe what we were seeing. in addition we also saw a waitress eating from the buffet. the next evening at the Thai restaurant, our order of spring rolls arrived, one of our party picked one up, dipped it in the chilli sauce, as she did a waiter pulled it from her hand put it back on the plate and gave it to the next table saying it wasn't for us.
I would like to thank Abercrombie and Kent who arranged a meeting for us with the hotel management who were very understanding and said they are working on trying to improve the hotel standards, but it was too much for us we checked out on day three. A&K kindly arranged for us to move to the Four Seasons which was exceptionally goodMore
thebaldwinsat92, London, United Kingdom
Not a 5 star service standard
I am a frequent visitor to this hotel and just last week it was my second stay in the hotel this year. I stayed for 3 nights the first time during early February and I stayed for 6 nights during early April. To be fair the hotel is really good but in my last two visits I noticed that the service was not up to standard and I hope that this post can make them work on the following points since I am a frequent traveller and from my experience I know how 5 star hotel standards should be.
First, the room that I was staying in had a broken lamp, which was very noticeable because the umbrella of the lamp was tilted.
Second, both lamp switches would break off once you use them, when you roll the switch for dimming the switch also breaks off too.
Third, the housekeeping service was terrible. Shower accessories were not being changed constantly. Towels were not being replaced, in fact they were taking 4 and replacing them with 1. The hair blow drier was extremely old. The mini bar was not being replaced constantly (eg: tea, coffee, water etc..). There was only one piece of notes paper on the study next to the phone. The menu was extremely old and damaged making you not have an appetite to order food.
Fourth, the treatment that they were giving my wife and I when we spoke in Arabic was not up to standards. When we spoke in English the treatment completely changed 180 degrees.
Fifth, the breakfast was the same everyday. It was not an international cuisine as claimed. To be fair it was not rich in variety, it was the same food every morning that was being offered.
Sixth, when my wife and I went to visit the spa there was an employee named Abdelhameed Mahrous that we asked a simple request from of having an upper locker instead of a lower one. He refused to work on making us satisfied, his approach to us was not welcoming whatsoever. His way was very aggressive towards us specifically because he was very welcoming to those who entered before us. 5 star hotels do not differentiate between those who speak in Arabic and those who speak in Russian or any other language for that matter. On another occasion he was very aggressive with foreigners entering the spa because they were under the age of 15 when their mother asked for them to enter. An employee like this should not represent a spa or even a 5 star hotel for that matter.
Seventh, the tub and the toilet seat had stains on them from how old they are.
Eighth, in more than one occasion when I made an order on the pool from cascade the cup was yellow in color from how old it is. Also, the service was very slow and the waiters were not welcoming neither were they nice in treatment.
I hope that this will bring the hotel up to its expected standards since I've been there more than a dozen times. I want to keep coming to this hotel but in my next visit I'm actually considering 4 seasons instead.
The reception on the other hand was very helping and understanding. They were very welcoming. I would like to personally thank Mr. Mohamed Salah, Mr. Reda Abdelmenim and Mr. Hamada head of the spa & gym. Great hardworking people, very respectable.
The location of the hotel is magnificent and the view is indeed heaven on earth, this is why I am a frequent visitor to the hotel.
The greatest hotel
The hotel is amazing the beach is great had beautiful fishes an amazing water slide great service.i would have never been in a great hotel like this next summer I'm going there again .as usual Hyatt does it great and the club car service is great and the limousine service is also great . I had a great summerâï¸âï¸âï¸âï¸âï¸More
Fun in the sun
Just back from a great 7 night stay over Easter at the Hyatt with the family. From the get go the staff were fantastic. We had 2 great generously sized and well equipped double rooms for my wife and our two girls. Plenty of english TV channels to keep the kids entertained for the odd hour and the free wifi worked very well in the rooms and by the pool.
The gardens and pool area are beautiful and well kept and this was where we mostly hung out. I have to give a big shout out to Tawfik for being best pool guy ever.
Having 2 small girls we tend to find eating in the buffet restaurant more relaxing and there was plenty of variety. The place is really good for international and Mid Eastern food but they can pull off Italian dishes very well. We also had a fun night in the souk with its slightly cheesy but still fun token coin system (had an amazing lamb rogan josh) and I'd recommend the Thai restaurant for a special night.
I agree with many other recent reviews of this place. The staff are very friendly and professional right down to the hotel driver. Some of the areas do look a little tired but generally the properly is very well equipped and comfortable. Proper five star. We loved the general ambiance and the property was full of nice families from all over the world with a good mix of nationalities.
If I could make any recommendations to the management it would I be to sort out the door card system: yes we had trouble too. And there could have been more and slightly better quality toiletries (my wife has encouraged me mention this) The entainment in the souk was a bit samey. Belly dancing or local music band. Thankfully soho square is well worth a visit for a night out and made a nice change of scene. A mini disco would be much appreciated by the youngsters as per what you'd find in most family friendly 5 star hotels in Europe and the lack of one did create a bit of disappointment.
If you want a great beach holiday with a cracking pool set up and good opportunities for a bit of snorkling or diving then this is a great spot. Best holiday memory: A couple of very pleasant lazy family lunches including some live entertainment starting with cocktails and ending with ice cream for the girls, down at the beach bar by the sea. Definitely a better place to be than sitting out any wet and windy english Easter.More
Tim M, Birmingham, United Kingdom
One of Our Best Holidays Ever
Got back 2 days ago from a one week stay at the Hyatt Regency. We had a fantastic time. A beautiful hotel, set amongst breathtaking grounds filled with bougainvillaea. The staff are incredibly friendly and helpful - especially Sameh who seemed to have a constant smile on his face. Nothing was too much trouble for them. Great food at the souk and the Thai restaurant was also excellent. Several very good swimming pools, complete with a slide expertly looked after by Amr. It even has it's own beach with spectacular coral reef. Saw loads of fish and a stingray. We were in room 2408 and 2409 and they were cleaned every day and the very friendly cleaner checked every evening that we were happy. Will definitely return.More