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stayed in riu caribe in june 2011 really enjoyed it hotel slightly dated but fun all the same very clean food fantastic staff couldn't do enough very friendly.
My daugter and I has a wonderful holiday in Can Cun.We stayed at the Riu Palace, Las Americas in Can Cun and it was 5 star from start to finish. Many happy memories,especially the swim with Dolphins.
went to rui cancun with friends who had been previous, to be honest it was a dear holiday for us, but when we got there wow wow and wow, lovley room, fantastic food, great entertainment different every evening, the staff were the most helpful and friendliest we have ever met. we have had many holidays , but rate the run cancun as one of the very best. the resort of cancun is lovely, lots of bars and clubs, you must go to coco bongos its amazing!!!.
What an amazing place! The Riu Cancun is excellent-entertainment, beaches, restaurants - it's all great. Right on the doorstep of all the bars and shopping centres. Don't miss COCO BONGOS! I definetly recommend a trip to downtown on the local bus, great nightlife mixing with the locals in the Salsa bars!Theres one thing i could never fault and that is the locals. Always with a smile on their face, singing, laughing, dancing and this is even when hurricane wilma hit. They couldn't have cared more for us. Ok the shelter wasn't great but at least they looked after us. Never mind losing days of our holiday, we got out alive.The locals had families to think about but no they would look after us. Reps we're in the shelter with us too, no one had information. Phone lines were down streets were flooded and people expect the reps to know everything? I'm sure they had family wondering if they had survived, at the end of the day we are all human beings. We chatted to the reps tryed to make them feel comfortable-as they got shouted out & for what? A natural disaster! We will definetly be back for our next hoilday, such a friendly place!
We were there about 4 days when Hurricane Emily struck. The evacuation was to a concrete bunker type block, with 15 to a room. One of our room companions had a heart condition. We had a double and a single bed for 15 people! They banned alcohol, and didn't allow us to go to the off licence across the road.(Or the burgar van which set up quite quickly!) They even locked the front door at one time, til a guest threatened to kick it open. The lights went off, and the toilets didn't work. Windows broke, and corridors were awash with rainwater. OK, this was a hurricane, but I am saying that these things happen several times a year, Hurricane Wilma was much worse, (a few weeks later), but surely the authorities are prepared by now?? A central, safe place, with generators, tough windows, individual cubicles for families, adequate provisions in the form of tinned food, bottled water and moderate alcohol allowance, with bedding, washing facilities, INFORMATION (sadly lacking) etc. should be provided for use by all hotel guests! When we got back to the hotel, our room was intact, floor a bit damp, but fine. We wasted 2 days of our holiday, and it wasn't cheap! I actually spent the hurricane outside on a plastic chair with the security guard, backs to the building, and sheltered from the worst. Being told what to do by reps who had no idea was awful...I won't be going there again! The resort is lovely, however, and the hotel great...but DO try and avoid hurricanes.Thomson Replies - The shelters used are those delegated by the Mexican authorities and Thomson have no option in terms of where customers are sent. We realise the conditions in some of these shelters were not good and Thomson has made its views known to the Mexican Government. We will be working with them in the future to apply pressure and influence regarding the standard of these facilities. We recognise that our communication and flow of information may have been vague and patchy at times but as in all natural disasters of this scale this was always going to be a challenge. We are truly sorry that your holiday was marred in this way, we do take great care to ensure you have a safe and healthy holiday, but sometimes events do happen beyond our control. We try to make our policies (set out in the reverse of all of our brochures) as transparent as possible and we do specifically make mention to Caribbean weather.
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