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We have just returned from 2 weeks at this hotel. The hotel is really nice, choice of food was excellent something for everyone and deserts to die for. They bake their own french bread rolls and were usually hot from the oven, fantastic. The rooms were nicely furnished and plenty of room, the beds were extremely comfy the best pillows I have had on holiday. The pool beach area was very good although towards the end of the holiday loungers were reserved very early in the morning and you had to get up early to get one, although the beach always had plenty. We didn't bother with the entertainment and preferred the piano bar (although the piano never got used) Some of the waiters in the restauraunt were a bit slow but we found if you sat in the same part they got to know you and you got better service. We only tipped our waiter at the end of the holiday. Although the hotel is across the road from the airport aircraft noise wasn't a problem as the planes were quite high when they came over the hotel. There is a building being renovated at the side of the hotel for a Wellness Centre but there was no noise from that. We were told that it is changing from an LTI hotel to a Raddison in October. We didn't do any of the trips but took a taxi to Monastir which cost 4dinars. You have to fill in a form at the airport so a pen is a must. This was the first time for us in Tunisia but would definately go again, the weather was great and the people very friendly.
We arrived on the 26th of April and stayed for 2 weeks. Firstly, the hotel is lovely! The decor is tasteful and the rooms are immaculate. The pool is great, if a little cold, and is well maintained. The beach is lovely and kept pretty clean. All of the staff were great, but you do get better service if you tip! The Animation team seemed pretty good, arranging daily games of darts, bows, and beach volley ball (me and The Magpie rocked!)
Now, the faults!
The only major problem we had was with the facilities. On arrival hardly anything was open, the only restaurants open were the buffet and the A la carte. On the 1st of May the "Barbecue" opened... the food wasn't barbecued... I was confused. You also had to book in, which seemed a little silly as there were rarely more than 4 people there. But the service was good.
The Moorish Cafe was open between around 3pm-5pm, but it didn't have pizzas and burgers as the rep said, it just had cakes and juice. It's a lovely room where you can chill though.
Other than that, there were no other places to eat, unless you count room service. This left us feeling a little trapped towards the end of the 2 weeks, especially as one of us is a vegetarian... but I'll come to that later.
The problem also affected the bars. The only bar open at night was the Piano Bar, it's a nice bar but can get pretty boring after a week. Later in the holiday the pool bar was open in the evening, but it could get pretty cool. On the 1st of May the Beach Bar opened, but only during the day, and service could get a little slow at busier times. The Lounge never opened during our stay, and the service in the conference room (where the "entertainment" was performed) was apalling, a few times we never got the drinks we ordered!
The other problem we had was with the quality of service in the restaurants. One of us is a vegetarian, this is a concept seemingly lost on Tunisians! They provided vegetarian food, but it was very limited. But the biggest problem was the way in which the food was prepared, when we ordered pasta, the put the tomato sauce straight in the pan that had just had beef bolognese in it! They didn't even wipe it out! The same happened with the pizzas (although the pizza chef is a great guy), he would cut the pizza with the cutter just used to slice one with meat on, leaving meat on the vegetarian pizza. This was no fault of the restaurant staff, but if Thomson endorse this hotel the problem needs addressing.
In our party there were 5 of us including my 9year old Son.
I had been to this same hotel in 2005 with just my partner we were impressed with it then so when we discovered the improvements we thought they were amazing.
The food was excellant so good I had to skip a few meals as I was so full. The choice was extremely extensive and there was definately something for everyone. Luckily we arrived just as they had opened the 'Barbeque' restaurant for lunches - here you had a choice of 4 courses. The service at all of the onsite restaurants and throughout the hotel we found were 2nd to none!!
Other great features is the location of the beach...well it is connected to the hotel so you never have far to travel and as we stayed all inclusive even the sun loungers + matteresses were included. Every day there was a beach sport, either volleyball or football, if you fancied doing something alone you had the choice of Kayaking, Tennis or table tennis
I dont think we spent a penny all week, apart from having a luxury beauty treatment which worked out to be about 25POUND (which in the UK could easily be 3 times the amount)
I would definately recommend this Hotel especially as the airport is 4mins away so you can avoid those boring long transfers
This hotel is classified as a local 5 star and a Thomson 4 star plus, but it is in reality a 3 star at best. The plumbing is dreadful and it is impossible to have a decent shower because the water just trickles out of the shower head and constantly changes from scalding hot to freezing cold. The toilet also ran constantly. I spoke to other guests about the shower and toilet problems and theirs were just the same. This is totally unacceptable in a hotel with any star rating. The food was disappointing and was certainly not 4 star or 5 star quality, the choices at lunch and dinner were virtually the same every day and everything tasted the same, however, breakfast was acceptable and the fresh croissants rather enjoyable.
The kids club was good and our grandson had a great time, the young lady who runs the kids club was marvellous and has infinite patience.
The hotel is in the middle of nowhere with the nearest small town of Monastir being 5 miles away and the larger town of Sousse 10 miles away.
The evening entertainment was rubbish and was not the international standard promised on the website, consisting mainly of transvestite shows which were unsuitable for children. The show on the last night was the best although not up to the standard expected.
The hotel staff were very good and friendly, it is a pity that the hotel itself does not reflect the high standards set by the staff members.
The Thomson rep was useless, we only saw him on the day of the introduction at which he failed to give any useful information about the hotel or the resort, the little information that he did impart turned out to be wrong.
A point about the weather in Tunisia, this is not the place to go at Easter as it is cold, windy and wet, if you are looking for sun at this time of year try Egypt.
Be careful when changing your money into Dinars, only change the minimum that you need as you will loose 20 percent if you change Dinars back to Sterling, do not believe what the Thomson Rep says about changing money, he was wrong about this as he was about everything else he said.
We booked this on line with Thomsons where it was stated that the hotel had 4 bars,beach bar serving snacks,a beach with pine umbrellas and sun beds,plus childrens activitys.When we arrived we found that these (except one small bar) were all closed due to the season not starting till April 1st.We did complain to the rep but found her unhelpful and rude.We could not even take our 2 year old son on to the beach as it was full of camel dung , disgusting!It truly was the dirtiest beach i have seen.The outdoor pools were unusable as it was just too cold.The food was quite poor and my 11 daughter had some nasty sickness the night before we came home.May be this hotel would be better in the summer months when it is fully open , I am not sure why Thomsons have this hotel in its winter sun brochure.On the plus side the staff are friendly and the waiters look after you , its a shame the animation team are so bad!Go to egypt if you want some winter sun where here the hotels are open all year round.
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