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Fabulous staff who would do anything to help. Reception, waiters and cleaning staff faultless. Excellent trips and lovely weather. The food was great and there was something for everyone. All inclusive seems to have caused some problems this year but as the hotel reverts to Thomson Gold again in November this should put the hotel back to how it was. Wonderful. Looking forward to going back again.
We have just returned (at 4.30am this morning) from our 3rd visit to this hotel, our last visit being in 2006, even before unpacking I felt compelled to write a review and put right some of the less than favourable reviews written about this hotel in the past.
This year we chose the AI option and we weren't disappointed. Having read other reviews regarding the chaos etc in the dining room, rude staff, poor service etc etc we were to say the least a little apprehensive as to what we were going to find.
We had no need to worry, all the negative reviews proved to be unfounded, infact quite the opposite. We found ALL the hotels staff to be extremely polite, attentive, and couldn't do enough for us, the dining room was far from the chaos portrayed in some other reviews, throughout the holiday we kept saying "are we at the same hotel as some of the less than favourable reviews have been witten about" The food at all 3 sittngs - breakfast, lunch & dinner was first rate with plenty of choice even for the most faddy of tastes.
We never had a problem getting a drink in any of the bars, and as for having to sign each time we did have a drink as stated in one review, 'big deal' so what's the big problem with having to put your name and room number on a receipt?? the hotel does have to account for whats being consumed. (some people really do need to get a life and get out more!!)
The new indoor swimming pool is a haven of peace, tranquillity and coolness, and was most welcome after a day in the sun.
We estimated the hotel to be near full to capacity, and yes, as other reviews have stated, there did seem to be at times a shortage of sunbeds, particularly around the outdoor pools, we overheard one couple say that he gets up at 4.00am to put their towels out! We only used the outdoor pool area twice and each time had our towels out by arround 7.30am by which time there were very few places to choose from, all the rest having already being claimed. We spent the rest of the holiday at the beach which we preferred, never having a problem finding an umbrella under which we could shelter from the VERY hot sun.
What more can I say, other than we had a most memorable of holidays and met some wonderful people, all with the same views as us. I think the moral of the story is, don't always believe what you read in reviews before you go on holiday go with an open mind and go to the Royal Kenz Hotel, and like us, Im sure you won't be disappointed.
My husband I stayed for just a week in June. It was a fabulous holiday and we wished we had booked for two! Unfortunately the spa was due to open the day after we left and I'm sure this will be fabulous if the pool is anything to go by. It looked most luxurious and welcoming. Maybe we can go again to experience this. As regards the hotel and staff - they all without exception made us feel most welcome and couldn't do enough to please us. The bar staff at the poolside bar were hilarious with offers of Wellie boots and blankets on some days (it did rain heavily on a couple of occasions). We particularly liked the All Inclusive arrangement and are sorry to hear that this will not be happening next year. It was also great not to have children screaming and running around. I love children - I have a grand-daughter- but when on holiday -peace is the word.
All in all I would rate this holiday as 98 out of 100 (always have to leave some room for improvement).
We were on the all inclusive tariff. The hotel was generally very good. Clean, pleasant staff, good variety of food at all mealtimes. We were given a large room with a separate lounge area whereas most had just the room. Luck of the draw. Beach was very clean with plenty of parasols and sunbeds, but you did have to pay 1 dinar each for a mattress and although the drinks at the beach bar were included in the inclusive tariff for some reason the food there was not. Pool area was kept lovely but we are beach bums so only walked past on the way to the beach.
The only niggles were that there were no tea or coffee facilities in the rooms as we discovered immediately on arrival at midnight when all the bars etc shut and we could not get a drink of any kind except the man on reception who said he would get us a bottle of water as a favour for £5.
We refused the favour.
Secondly was that on the all inc tariff you had to keep signing a chitty each time you ordered a drink and eventually it gets on your nerves. Never had to do this before on all inc. Some guests were half board and had to pay for drinks etc and they did not seem too cheap. About 5 dinars(£2.50) a large beer. The details of where you could use the all inc. were confusing as some snack bars would only serve all inc customers before or after certain times.
Thirdly one of the emergency exits in the restaurant was blocked by a table and chairs.
The excursions we used were:
1 Camel Safari. About 25 dinars each booked on the beach and available by the pool and for extra dinars through reps.Pick up in horse drawn vehicle and taken to swap point where camels , donkeys and horses wait. if you don't get four legged friend first time then everyone swaps about later. Don't have donkey called Michael Jackson unless you are Clint Eastwood, no joke, and neither is the donkey. Excursion good fun and picks up at 9.00 am and gets back by about 12.30pm.
2 Zulu through Thomson reps. Trip to a poor zoo in the heat of the afternoon with few animals and a dire dolphin show that cost an extra 20 dinars each. Got there too late for the free sea lion show at 3.00pm. Don't dispose of your admission tokens, you will need them for the show later and to re enter the zoo if you go out to the dolphin show
The Zulu/Tunisian show is very good with ample red wine but you go in feeling hot and scruffy after having got frazzled at the zoo during the afternoon. The show on its own would have been better.
This was our 5th year in a row and once again we were not disappointed. This year we were All Inclusive and did not have any problems as some people seem to be reporting. This is very new to them and they are still getting used to it. We were disappointed at first when we found that we could not use the poolside restaurant for lunch, but they open up the main restaurant and the food was excellent. There is a shortage of sunbeds (due to the extra rooms, but I am sure they will get this right by the time they go back to being Gold next year. The waiters are under a lot of pressure with the extra guests for evening meals, but there is another restaurant opening shortly. Unfortunately, we had to cut our holiday short after 4 days, due to a close family member having a serious accident and subsequently passing away back home. We would like to send our thanks and appreciation to Amy Urguhart a member of the 24/7 team for getting us on the first available flight back to Gatwick. We wish Tesco's Insurance were as understanding - watch this space. If Tescos reimburse us we will be back later this year to have our holiday. We would also like to thank the Thomson reps and the guys behind the reception for all their help when we received our bad news. Marian and Gordon Roberts, Ashford, Kent
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