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Thomson Holidays - Hotel Reviews of the Grand Hotel Capodimonte



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Grand Hotel Capodimonte

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Loved Sorrento hated Capodimonte

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Writing on 09/03/2013 Anonymous  from West Midlands said...

The hotel was chosen from Thomsons 'Platinum' package as we were getting married in Sorrento. The wedding and venue amazing but the hotel was a serious let down. I see this hotel is no longer available to book through Thomson and its easy to see why. We had a room almost in the dungeons as we called it! A damp, wet room with mould growing around the air con vent! There were no lifts to our room at all and with allour wedding gear that was fun! My hairdresser and flower delivery got lost! We booked a number of rooms in this hotel and the others were no better. They made us pay for a third room as they refused to move us. Our family stayed in a tiny tiny room miles away from us that had clearly been smoked in by the previous occupant. The hotel was full apparently when we asked on a number of occassions to move, however we were allowed to 'purchase' another room which we had no choice but to do. The reception staff were awful and unhelpful and rude! The only saving grace were the waiting staff in the restaurant, the food was good overall and the location was excellent. Our other family stayed in a hotel about a mile from us and paid half of what we did and had a much better experience! If this is a four star platinum hotel then you can keep it! I'd rather stay in a hostel! Never again will I stay at Capodimonte and I'm rather upset with Thomson for not doing something about this hotel sooner. They would rather ignore my experience than acknowledge advertising a substandard hotel at 'Platinum' prices. Its been six months since I first complained and I'm still being fobbed off.

Review based on a trip in September 2012

A great holiday in Sorrento

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Writing on 26/10/2012 Anonymous  from Devon said...

Spent a very enjoyable week at the Grand Hotel Capodimonte in Sorrento. This was advertised as being 15 minutes walk to the centre, in effect it was only a five minute walk which was a bonus. Although we did not have a sea view, and our balcony looked at the cliff face behind the hotel, this had its advantages in that it was completely quiet at night with no traffic noise whatsoever. Food at hotel was great, one could eat as healthily or not, as one wished and staff were very friendly and helpful. The narrow streets in the old part of Sorrento are delightful and many hours could be passed browsing the many shops and exploring all the nooks and crannies. We did not do any of the trips but hired a car for three days. The experience of driving in Italy is amazing and certainly not one for the faint hearted! The rules of the road seem to be "I must overtake that car in front!" and the overtaking on blind bends has to be seen to be believed. That said, we drove ourselves to Pompei and Vesuveous and all along the Amalfi Coast. The walk to the harbour took us a leisurely 30 minutes and from there we got the boat to Capri. THere was a cruise ship in that day and the boat to Capril was standing room only. A half hour walk up hill/steps ensued - very steep, but boy do you feel a sense of achievement when you get to the top and the main town area. Play the game of looking in the shop windows for something you can afford. Likely as not, you will not find anything!! From Capril town, we caught the bus to Ana-Capri, about 11 single sears on the bus, but a total of over 30 people were squeezed on board. If you are in the queue you WILL get on the bus!!!! Onto the single seat chair lift and great views follow all the way up to the top of the mountain. Then its back on that bus again. You've just got to do it, it's certainly very friendly!!! Sorrento is a beautiful place and a great base to explore other attractions. Would definately recommend.

Review based on a trip in October 2012


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