Terms and Conditions
Tel: 0871 231 4050 (calls cost 10p per minute plus network extras)
Each customer is entitled to a free total baggage allowance of 15kg baggage and maximum 5kg of hand baggage (max dimensions: 55cm x40cm x 20cm (22in x 16in x 9in).
No single item of baggage may exceed 23kg. Customers who have pre-paid for an additonal check-in allowance which places them over the 23kg limit must check in an additional bag.
Baggage allowances can be pooled across a party.
Other bags such as handbags, laptop bags or laptop computers must be carried within the single item of cabin baggage. We recommend that video cameras, mobile telephones and other valuable items should be carried as hand luggage; they must not exceed the dimensions outlined above.
There are restrictions on what you may carry in your hand luggage – please read carefully the information enclosed with your tickets. Customers will only be able to carry Hypodermic Syringes in their hand luggage if supporting an approved "Diabetic Doctors letter". Customers carrying such items must also advise check-in staff.
You should be able to lift hand baggage into overhead storage compartments yourself.
Please note: Customers booking their holiday within 70 days of departure, may have a reduced baggage allowance of 15kg. Please check this on the Holiday Options page at the time of booking. An additional 5kg per person can be purchased at the time of booking for an extra charge of £10 (this must be booked for the whole party travelling).
Excess baggage charges at the airport
For short haul and mid haul flights with Thomson Airways (that’s flights to destinations including mainland Spain, Portugal, the Balearics, Italy, France, Slovenia, Switzerland, Andorra, Austria, Lapland, Bulgaria, the Canary Islands, Cape Verde, Cyprus, Egypt, Gambia, Turkey, Tunisia, Morocco and Malta), the excess baggage charge is £12 (€12) per kilogram.
For long haul flights with Thomson Airways (that’s flights to destinations including the Caribbean, India, Mexico, Brazil, Kenya, Sri Lanka, Maldives, and USA) the excess baggage charge is £17 ($22) per kilogram.
Payment by credit card will incur a 2% fee. Please note that regardless of excess baggage fees paid, no single item of baggage may exceed 23kg (this is for health and safety reasons).
Infants under the age of 2 now have an individual luggage allowance of 10kg. Folding pushchairs and wheelchairs do not count as part of your baggage allowance, however you will not be charged to carry them when travelling on our in-house airline. Some flights shown are not operated by our in-house airline. The maximum weight for checked baggage on these flights may be limited to 15kg with no additional allowance for infants. The weight allowed for all flights will be shown on your tickets.