How to contact us for package holiday or flight queries...
Take a look at our Ask a Question section to see if your question is amongst the most frequently asked, however, if you can't find the answer you are looking for please don't hesitate to contact us.
You can use Manage My Booking to make a payment towards your outstanding balance.
|Technical Helpline||Customer services||Flight only|
|If you've got any technical
questions or need help finding
your way around our website,
please call 0844 871 0878. Calls
cost 5p per minute plus your phone company's access charge.
Opening hours: Mon – Fri
08.00 - 20.00; Sat 09.00 -
1800; Sun 10.00 - 17.00
To make changes to your booking, or for general questions:
To make changes to your Thomson Travel Insurance policy:
- Call: 0203 636 1311
|To make changes to your booking, or for general questions:
- Call: 0203 451 2695
- Email us
Opening hours: Mon - Fri 08.00 - 20.00; Sat 09.00 - 1800; Sun 10.00 - 17.00
|Customer Welfare||Specialist holidays||Holidayline 24/7|
|If you need special assistance:
- Call: 0203 451 2585
Opening hours: Mon - Fri 08.00 - 20.00, Sat 09.00-18.00, Sun 10.00-17.00
|Holidays for groups of 10 or more passengers:
- Call: 0203 451 2684
Wedding or renewal of vows holidays:
- Call: 0871 664 0131. Calls cost 10p per minute plus your phone company's access charge.
- Email: firstname.lastname@example.org
Opening hours: Mon- Fri 08.00 - 20.00, Sat 09.00 - 18.00, Sun 10.00 - 17.00
|If you need assistance whilst you're on holiday:
- Call: +4433 33 365 147 24 hours a day, 7 days a week
- Text: 82345
- Email: email@example.com
Calls from abroad will be charged at international rates, with text messages cost 50p plus your network rate.
|If you need to contact us after your holiday:|
- Call: 0203 451 2699
- Email us
For baggage claims when travelling on a Thomson Airways flight, please contact:
Thomson Baggage Claims
PO Box 1215
Telephone: 0333 577 0300
Claims can either be made in writing within 21 days to the above address, or alternatively, can be made using the website address below: