Contact Us - Package Holidays & Flights

How to contact us for package holiday or flight queries...

Contact Us

 

Contact us before you travel - Package Holidays

Take a look at our Ask a Question section to see if your question is amongst the most frequently asked, however, if you can't find the answer you are looking for please don't hesitate to contact us.

You can use Manage My Booking to make many changes to your booking, including payments, changes, and adding extras.

Technical Helpline Contact Centre Flight only
If you've got any technical
questions or need help finding
your way around our website,
please call 0844 871 0878. Calls
cost 5p per minute plus network
extras.

Opening hours: Mon – Fri
08.00 - 20.00; Sat 09.00 -
1800; Sun 10.00 - 17.00

To make changes to your booking, or for general questions:

- Call: 0203 451 2688
- Email us

Opening hours: Mon - Fri 08.00 - 20.00; Sat 09.00 - 1800; Sun 10.00 - 17.00
To make changes to your booking, or for general questions:

- Call: 0203 451 2695
- Email us

Opening hours: Mon - Fri 08.00 - 20.00; Sat 09.00 - 1800; Sun 10.00 - 17.00
Customer Welfare Specialist holidays Holidayline 24/7
If you need special assistance:

- Call: 0203 451 2585

Opening hours: Mon - Sat 09.00 - 17.30
Holidays for groups of 10 or more passengers:

- Call: 0203 451 2684

Wedding or renewal of vows holidays:

- Call: 0871 664 0131. Calls cost 10p per minute plus network extras.
- Email: weddings@thomson.co.uk

Opening hours: Mon- Fri 09.00 - 18.00; Sat 09.00 - 17.30; Sun 10.00 - 17.00
If you need assistance whilst you're on holiday:

- Call: 02476 282228 24 hours a day, 7 days a week
- Text: 82345
- Email: 24x7@thomson.co.uk

Calls from abroad will be charged at international rates, with text messages cost 50p plus your network rate.

 


 
 
 

Contact us after your holiday


After Travel
If you need to contact us after your holiday:

- Call: 0203 451 2699
- Email us
- Write to us:
After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN


Baggage claims

For baggage claims when travelling on a Thomson Airways flight, please contact:

Thomson Baggage Claims
PO Box 1215
Crawley
West Sussex
RH10 0HA

Telephone: 0333 577 0300
Claims can either be made in writing within 21 days to the above address, or alternatively, can be made using the website address below:
www.thomson.airlineluggageclaims.com

 
 

 
 
 
 
 
Explore Thomson
Live Help Tab