Contact Us - Package Holidays & Flights

Take a look at our Ask a Question section to see if your question is amongst the most frequently asked, however, if you can't find the answer you are looking for please don't hesitate to contact us.

If you wish to contact us before you travel, you can do so on one of the following telephone numbers:

• Make a payment, make changes or cancel your holiday, add extras, general enquiries - 0844 871 0878 (Calls cost 5p per minute plus network extras)
  
  If you booked via thomson.co.uk, you can make payments or changes to your holiday via Manage My Booking.

• Customer Welfare – if you need any special assistance - 0844 871 1600 (Calls cost 5p per minute plus network extras)

• Simply Travel holidays - 0871 231 4050 (Calls cost 10p per minute plus network extras)

Opening times: Monday - Friday: 0800 - 2000; Saturday: 0900 - 1800; Sunday: 1000 - 1700

Alternatively, you can email us.

• Groups – 10 passengers or more – 0871 971 0560 (Calls cost 10p per minute plus network extras)

• Weddings and Renewal of Vows – 0871 664 0131 (Calls cost 10p per minute plus network extras) or email weddings@thomson.co.uk
  
  

Opening times: Monday - Friday: 0900 - 1800; Saturday: 0900 - 1730; Sunday: 1000 - 1700

If you wish to contact us before you travel, you can do so on the following telephone number:

Thomson Airways - 0871 231 4787 (Calls cost 10p per minute plus network extras)

Contact centre opening times:

Monday - Friday: 0800 - 2000

Saturday: 0900 - 1700

Sunday: 1000 - 1700

Alternatively, you can email us.

If you need assistance whilst you’re away please call our dedicated HolidayLine team on +442476 28 22 28, text 82345 or email 24-7@thomson.co.uk – all available 24 hours a day, 7 days a week.

Calls from abroad will be charged at international rates with text messages to 82345 costing 50p plus your network rate.

If you wish to contact us on return from your holiday you can do so by calling 0844 871 0882 (Calls cost 5p per minute plus network extras).

Contact centre opening times:

Monday - Friday: 0830 - 2000

Saturday: 0900 - 1730

Sunday: Closed

Alternatively you can email us.

You can also write to us at the following address (please ensure you include your booking reference details):

After Travel Customer Support

Thomson Holidays

Wigmore House

Wigmore Lane

Luton

LU2 9TN