Contact Us - Flights

Got a flight query? Why not take a look through our frequently asked flight questions to see if your question is already covered. If you have any further queries, we can be contacted via phone, email or post.

• If you are interested in working for Thomson Holidays or any other TUI UK company, please refer to Thomson Careers.
• Want to speak to someone face-to-face? Use our Shopfinder service to find your nearest Thomson shop.

 

Wrong holiday type?

If your query is concerning a Package Holiday, Hotel only, a Cruise, or Build Your Own, please click the relevant link.

How to contact us

Lost or delayed baggage? If your enquiry relates to a current lost or damaged baggage enquiry, please contact Thomsonfly Baggage Services on: +44 (0)161 489 6006.

Lost, delayed or damaged baggage? If you wish to make a claim for lost, delayed or damaged baggage, please contact the number stated on the property irregularity report that you were required to complete at the airport, following the loss or damage of your luggage. If your bag has been lost for more than 6 days, please contact our secondary tracing agent on 0161 489 6006.

If you wish to make a claim for lost, delayed or damaged baggage, please write within 7 days of your flight to:

Luggage Loss Adjusters, 2-4 College Road, Ardingly, West Sussex, RH17 6TT.

Write to Us

If you need to contact us in writing, please send your correspondence to:
Thomsonfly.com
Concerns & Errors
Customer Support Department
TUI UK
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8TT

Call Us

You may contact our call centre on 0871 231 4869. We do experience high volumes of calls and recommend that customers use our website for general information. Please also check our frequently asked flight questions before you call us. If you do experience a wait, please be assured that our agents are working hard to answer your call as quickly as possible.
Please note, for 0871 numbers calls cost 10p per minute and for 0844 numbers calls cost 5p per minute. Charges apply at all times from BT landlines. Other operator networks may vary.