How to contact us for flight only queries...
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Take a look at our Ask us a Question section to see if your flight question is amongst the most frequently asked, however, if you can’t find the answer you are looking for please don’t hesitate to contact us.
If you wish to contact us before you travel, you can do so on one of the following telephone numbers:
Contact centre opening times:
Monday - Friday: 0900 - 2000
Saturday: 0900 - 1700
Sunday: 1000 - 1700
Please note: We are continually experiencing a high volume of calls during peak periods. To avoid queuing times when contacting our call centre, our quietest times to call on mid-week days between the hours of 13:00 - 16:00.
You can also write to us at the following address (including your booking references details (if applicable).
Pre Travel Services
TUI UK
Columbus House
Westwood Business Park
Westwood Way
Coventry
CV4 8TT
If you need assistance whilst you’re away please call our dedicated HolidayLine team on +442476 28 22 28, text 82345 or email 24-7@thomson.co.uk – all available 24 hours a day, 7 days a week.
Calls from abroad will be charged at international rates with text messages to 82345 costing 50p plus your network rate.
If you wish to contact us on return from your holiday you can do so by calling 0844 871 0882 (Calls cost 5p per minute plus network extras).
Contact centre opening times:
Monday - Friday: 0830 - 2000
Saturday: 0900 - 1730
Sunday: 1000 - 1700
Alternatively, you can write to us at the following address (please ensure you include your booking reference details):
After Travel Customer Support
Thomson Holidays
Wigmore House
Wigmore Lane
Luton
LU2 9TN