Contact Us - Flights

How to contact us for flight only queries...

Contact Us - Flights

Take a look at our Ask us a Question section to see if your flight question is amongst the most frequently asked, however, if you can’t find the answer you are looking for please don’t hesitate to contact us.

If you are interested in working for Thomson Holidays or any other TUI UK company, please refer to Thomson Careers.
Want to speak to someone face-to-face? Use our Shopfinder service to find your nearest Thomson shop.

Pre Travel Services

If you wish to contact us before you travel, you can do so on one of the following telephone numbers:

Thomson Airways (new bookings) - 0871 231 4787 (Calls cost 10p per minute plus network extras)

Thomson Airways (amendments, in-flight extras or general enquiries) – 0844 871 1603 (Calls cost 5p per minute plus network extras)

Customer Welfare - if you have a disability or need any special assistance - 0844 871 1600 (Calls cost 10p per minute plus network extras)

Contact centre opening times:

Monday - Friday: 0900 - 2000

Saturday: 0900 - 1700

Sunday: 1000 - 1700

Please note: We are continually experiencing a high volume of calls during peak periods. To avoid queuing times when contacting our call centre, our quietest times to call on mid-week days between the hours of 13:00 - 16:00.

You can also write to us at the following address (including your booking references details (if applicable).

Pre Travel Services

TUI UK

Columbus House

Westwood Business Park

Westwood Way

Coventry

CV4 8TT

Whilst you're away

If you need assistance whilst you’re away please call our dedicated HolidayLine team on +442476 28 22 28, text 82345 or email 24-7@thomson.co.uk – all available 24 hours a day, 7 days a week.

Calls from abroad will be charged at international rates with text messages to 82345 costing 50p plus your network rate.