Payment - Paying off the Balance

Frequently Asked Questions

Frequently Asked Questions


Payment - Paying off the Balance

Can I pay the remaining balance of my holiday online?

If you wish to pay the balance of your holiday you can do so online by logging into Manage my booking.

Please note, this service is not available for the following holiday types - please call us on the numbers listed below:

  • Cruise holidays
  • Twin centre holidays
  • Ski & Snowboarding
  • Lakes & Mountains

You can also contact us via our Call Centre where one our our advisors will be happy to help.

When you call, please ensure you have your booking reference to hand.

Package holidays - 0203 451 2688

Cruise holidays - 0203 451 2682

Twin Centre holidays - 0203 451 2688

Ski & Snowboarding holidays - 0870 166 4975 (calls cost 10p per minute plus network extras)

Lakes & Mountains - 0871 971 0577 (calls cost 10p per minute plus network extras)

Simply Travel holidays - 0207 106 0373

As a general rule, full payment is required at least 12 weeks before your departure date but dates can vary. You can pay at any time earlier than this if you want to. The due date for paying the balance of your holiday will be stated at the time of booking.


Can I pay the balance of my holiday at one of your high street shops?

If you wish to pay off your holiday balance, you can either do this via our call centre on 0203 451 2688 or in your local Thomson shop.


Do I have to pay a deposit? If so, how much?

Deposits are applicable for all holidays except late deals where full payment is due immediately. If you are booking within 12 weeks of your departure date, you must pay the entire cost of your holiday. If you are booking more than 12 weeks in advance of your departure date you can choose to pay a deposit as shown on the payment page of the online booking process. You will also be informed at this stage of when the balance is due.


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