Frequently Asked Questions
If you wish to pay the balance of your holiday you can do so online by logging into Manage my booking.
Please note, this service is not available for the following holiday types - please call us on the numbers listed below:
You can also contact us via our Call Centre where one our our advisors will be happy to help.
When you call, please ensure you have your booking reference to hand.
Package holidays - 0844 871 0879 (Calls cost 5p per minute plus network extras).
Cruise holidays - 0871 230 2800 (calls cost 10p per minute plus network extras)
Twin Centre holidays - 0844 871 8149 (calls cost 5p per minute plus network extras)
Ski & Snowboarding holidays - 0870 166 4975 (calls cost 10p per minute plus network extras)
Lakes & Mountains - 0871 971 0577 (calls cost 10p per minute plus network extras)
Simply Travel holidays - 0207 106 0373
As a general rule, full payment is required at least 12 weeks before your departure date but dates can vary. You can pay at any time earlier than this if you want to. The due date for paying the balance of your holiday will be stated at the time of booking.
If you wish to pay off your holiday balance, you can either do this via our call centre on 0844 871 0879 (Calls cost 5p per minute plus network extras) or in your local Thomson shop.
Deposits are applicable for all holidays except late deals where full payment is due immediately. If you are booking within 12 weeks of your departure date, you must pay the entire cost of your holiday. If you are booking more than 12 weeks in advance of your departure date you can choose to pay a deposit as shown on the payment page of the online booking process. You will also be informed at this stage of when the balance is due.