Important Information - Security Advice

Traffic surveys around Bournemouth: 22nd April - 5th June 08

Thomsonfly have been advised that from 22nd April to 5th June 2008, roadside interview surveys are taking place across the Poole/ Bournemouth/ Christchurch area. Due to the nature of these surveys it is likely that some queuing and delays will be generated. If you are flying from Bournemouth, or need to travel in or near this area between 22nd April and 5th June, please plan well ahead and allow additional time for your journey.

If you have any enquiries please visit www.bournemouth.gov.uk/SEDorsetTransportStudy or contact the project team on 01202 265260 or via email at sedorset.transport@poole.gov.uk.

Last updated Monday 21st April 2008.

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Thomson / First Choice Statement - Kenya (latest update 17th January 2008 14.00)

There is currently no change in the FCO’s (Foreign and Commonwealth Office) advice against non-essential travel to Kenya due to the continuing potential threat of unrest in certain areas.

In light of the FCO advice against non-essential travel, all outbound bookings are to be cancelled 72 hours prior to departure. First Choice and Thomson have therefore cancelled all outbound bookings due to travel on 18th and 19th January 2008.

Customers due to travel on these dates have been or will be offered an alternative holiday or free cancellation and refund.

• Friday 18th January 2008: FCA76 (First Choice) LondonGatwick – Mombasa
• Saturday 19th January 2008: TOM3227 (Thomson) London- Mombasa
  

The flight will operate empty to Mombasa in order to bring home the last charter passengers for both First Choice and Thomson.

The situation is being reviewed daily, and any customers due to depart after this date will be advised of any change to their itinerary as per the FCO’s advice should their holiday need to be cancelled or amended as per the booking conditions (see below).

Dedicated customer helplines have been set up for both First Choice and Thomson:

Thomson: 0870 241 4102.

First Choice: 0844 800 3131 (for bookings departing on 18th 2008).

For all other First Choice bookings:

Direct Bookings - 0871 2004455.

Booking conditions:

Departures on 18th or 19th January 2008 – free amendment or full refund (excl. group insurance).
Departures after 20th January – booking conditions as normal, subject to 72 hour rolling review.

Latest update 17th January 2008 14.00.

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Where can I find the latest updates on security and travel advice?

Visit this page for our latest information and security advice. For official governmental advice, please visit www.fco.gov.uk. Alternatively for specific travel advice, visit www.fco.gov.uk/travel.

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Foot and Mouth Disease - Taking food products abroad

Following the outbreak of Foot and Mouth Disease, it is now illegal to take some meat and dairy products abroad. From 7th August it will be illegal to take meat, meat products, milk and dairy products abroad from animals that are susceptible to foot and mouth disease, including cattle, pigs, goat, sheep and deer. This ban includes sandwiches, packed lunches and food for self-catering holidays. It also includes fresh, chilled, frozen, tinned, preserved and processed products. Foot and mouth disease presents no risk to humans but does pose a serious threat to animal health. It can be spread to susceptible animals through a variety of food products. It is therefore important that you DO NOT take food products abroad. To find out more, please visit the Defra website (www.defra.gov.uk) or call 08459 33 55 77.

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I am travelling to the United States of America (USA). Are there any particular security measures I should be aware of?

All passengers travelling to the USA should be aware of the following information, and subsequent changes to check-in procedures at UK airports. Please note that travel advice for the USA will be printed on your Thomson flight documentation, so please take time to read this information and to follow any instructions.

Important information:

• Please allow additional time for the check-in process, to enable us to ensure that all flights leave on time.
• During the check-in process, customers will be asked to confirm their country of residence, plus the address of their first night's accommodation in the USA, including zip code. Once you have declared this information, it will be printed on a slip of paper which you must keep with you during the flight. If you have booked accommodation with Thomson, we will provide the full address of your property. If you have booked a Flight-Only, Fly-Drive, Late Deal or Pricebreaker holiday, your address we supply will be that of our Thomson resort office.
• Once on-board, you must complete a Visa Waiver form. It is imperative now that the accommodation address exactly matches that provided on the slip of paper at check-in, including the zip code. This is important to ensure you gain successful entry into the USA.
• If you require any further information, please visit the ABTA website.