How to Contact Thomson - Queries
Frequently Asked Questions
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How to Contact Thomson - Queries
For call charges, please see below.
What should I do if I have a question after I've booked my holiday?
If you have any questions once you have booked your holiday, or if you'd like to pay your holiday balance, please call 0844 871 0872. You can pay direct over the phone, but you may also be able to pay your balance online.
Paying off your holiday balance... If your reference number shows several digits followed by 'B /' and looks similar to this - 1237318B/GFTHB448912, you are able to pay your balance online. If your reference number contains '/ BYO' after the initial digits and looks like this - 4498 / BYO8PQQAZPRW2, unfortunately you are unable to use our online balance payments service at this time. To pay your balance online please visit http://www.thomsonbeach.co.uk/th/BalancePaymentHome.do. Otherwise please contact us on 0844 871 0872 to pay your balance via our call centre. Some telephone conversations may be recorded for quality, training, evaluation and security purposes.
What should I do if I need assistance whilst on holiday?
All of our resorts have a 24 hour Holidayline and there is a team of representatives available to assist you 24 hours a day. The Holidayline telephone number will be given to you when you arrive in resort, so please call us if you require any advice or help.
How do I contact the HolidayLine telephone number for my resort?
You can find Holiday Line numbers in the Holiday Details section of your hotel or resort, on our website - either during the booking proces or via our destinations page. Your Holiday Line number will also be provided to you once you have booked your holiday. Whenever you require information, your call will be answered by one of our local experts. You can even book Thomson car rental or Highlights at any time of the day. Check your tickets for more details.
Please note, for 0871 numbers calls cost 10p per minute and for 0844 numbers calls cost 5p per minute. Charges apply at all times from BT landlines. Other operator networks may vary.
