Frequently Asked Questions
We're sorry to hear that you have not enjoyed every aspect of your holiday. We hope that we are able to resolve this.
If you have a complaint whilst on holiday with us, please ensure you inform your Thomson representative, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.
To make a complaint, you can contact us by post or via our online form. Please provide as much information as possible, including your booking reference and holiday dates where applicable.
You can write to us at:
After Travel Customer Support,
To speak to one of our After Travel support team about your flight only, please call 0844 871 0882 (Calls cost 5p per minute plus network extras). Contact centre opening hours Mon-Fri 09.00-18.30, Sat 09.00-17.30, Sun - Closed