Foreign Exchange

Frequently Asked Questions

Frequently Asked Questions


Foreign Exchange

Can I buy foreign exchange from you?

Yes, please visit our foreign exchange page for more details.


What currency should I use when on holiday?

It's safer to carry most of your holiday money using a Travel Money Card or in travellers' cheques.

Travel Money Card is a prepaid MasterCard® and is the latest way to take your spending money abroad. There are no commission charges or purchase fees when you buy or reload your card. Cards can be pre-loaded with your spending money and then used at millions of Retailers and ATMs worldwide where you see the MasterCard® Acceptance Mark giving you complete flexibility.

Travellers cheques can be replaced quickly and easily if lost or stolen – as long as you have a record of the cheque numbers. A small amount of foreign money can be very useful when you arrive abroad, as is some sterling when you return to the UK. Please note that unfortunately Scottish bank notes occasionally cause confusion outside UK – should you wish to take any sterling abroad, it's probably best to take English notes. Personal cheques usually cannot be used overseas unless as an equipment deposit.

MasterCard, Visa and other major credit cards are widely accepted abroad and can often be used in automated cash dispensers with your PIN number. Most European countries also accept Cirrus and Maestro debit cards.



Travel Money Card

What number do I call if I experience any issues with using my Travel Money Card or I need to speak to a member of Customer Services

Call the Travel Money Card helpline on +44(0)203 130 0133.


What do I do if my Travel Money Card is lost or stolen?

If you lose your card or have it stolen then contact the Travel Money Card helpline +44 (0)203 130 0133 - 24 hours a day, 7 days a week. The operator will block your account securing the remaining balance and discuss your options for replacement funds.


How do I register my Travel Money Card online for access the Online My Account functionality?

To register your card and access the online management tools, visit Travel Money Card - My Account Services


How can I check the remaining balance on my card?

You can check your remaining balance through the following: -

  • My Account
  • By calling Customer Services on +44(0)203 130 0133.
  • Via SMS text message
  • At a Thomson or First Choice shop

Please note that as this is a prepaid card balance, checking is not available from ATM machines.


Where can I add additional funds to my card?

You can add additional funds at the exchange rate of the day at any Thomson or First Choice Bureau. Alternatively you can top up online via the My Account service, however please be aware that this could take up to 48 hours.


Can I use an ATM to check by Balance?

Unfortunately the ATM networks do not support balance checking of a prepaid card, however you can check your balance by accessing My Account, by calling Customer Services on +44(0)203 130 0133, via SMS text message or in-store at a Thomson or First Choice shop.


How do I register to get my balance via SMS text message?

To utilise the SMS balance enquiry function you must first register your card and personal information online. Once you have done this, go to the Change details section and enter the mobile phone number that you intend to use.


What number do I use to get my balance via SMS text?

Text the word “BALANCE” followed by your My Account 14 digit account number to +44 77862 00117.

Please note, your account number is displayed as 123456-12345678 but when you send an SMS you need to send as 12345612345678.


How do I know if I can use my card in the resort restaurant?

You can use your card anywhere that displays the MasterCard® Acceptance Mark, which is in over 28 million locations worldwide.


What do I do if I forget my Pin Number?

You can reset your pin number by calling Customer Services on +44(0)203 130 0133 or by using the online My Account service.


How long is my Travel Money Card valid for?

Your Travel Money Card is valid for a minimum of 24 months and will expire on the date printed on the front of the card.


How can I contact Customer Services?

You can contact Customer Services by: -

  • Calling the Travel Money Card helpline on +44 (0)203 130 0133
  • Writing to Customer Services at Travel Money Card, PO BOX 3371, Swindon, SN5 7WJ
  • Emailing

What do I do if I find an incorrect transaction on my card?

If you identify a transaction which you believe does not belong to your account then please contact Customer Services who will investigate the issue.


I have returned from holiday and there is a remaining balance on the card, what can I do?

You have a few options.  Your card is a fully branded MasterCard® therefore any remaining funds can be spent in any merchant or withdrawn from any UK ATM machine that displays the MasterCard® Acceptance Mark.

Alternatively, visit your local Thomson or First Choice store, who will purchase back any remaining balance. Please note that by doing this your card will be cancelled.

But remember, as you card is valid for up to 3 years you can simply leave the balance on there, secure to be used on your next trip.


I am overseas and spent all my money how can I get additional funds on the card?

Due the unique way our Travel Money Card has been developed simply contact someone in the UK and provide them with the 10 digit serial number printed on the back of the card. They then visit any Thomson or First Choice bureaux, provide the number and how much is to be loaded and your new funds will be instantly available.


How old do I have to be to purchase the card?

To purchase a Travel money Card you need to be a UK resident aged 18 or over.


Can I use my card to purchase things online?

Yes your card can be used to make purchases online.


The ATM machine I am using has asked for a 6 digit number what should I do?

Some overseas machines do require a 6 digit number. If this is the case you simply add 2 zeros “00” to the end of your 4 digit number.


The Thomson Travel Money Card has been issued by Clydesdale Bank PLC pursuant to a licence by MasterCard International Incorporated. This card is an electronic money product. The electronic money associated with this card is provided by PrePay Technologies Limited, a company regulated by the Financial Services Authority for the issuance of electronic money. PrePay Technologies Limited is a registered service provider of Clydesdale Bank PLC. MasterCard is a registered trademark of MasterCard International Incorporated.


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