Frequently Asked Questions
Yes, please visit our foreign exchange page for more details.
It's safer to carry most of your holiday money using a Travel Money Card or in travellers' cheques.
Travel Money Card is a prepaid MasterCard® and is the latest way to take your spending money abroad. There are no commission charges or purchase fees when you buy or reload your card. Cards can be pre-loaded with your spending money and then used at millions of Retailers and ATMs worldwide where you see the MasterCard® Acceptance Mark giving you complete flexibility.
Travellers cheques can be replaced quickly and easily if lost or stolen – as long as you have a record of the cheque numbers. A small amount of foreign money can be very useful when you arrive abroad, as is some sterling when you return to the UK. Please note that unfortunately Scottish bank notes occasionally cause confusion outside UK – should you wish to take any sterling abroad, it's probably best to take English notes. Personal cheques usually cannot be used overseas unless as an equipment deposit.
MasterCard, Visa and other major credit cards are widely accepted abroad and can often be used in automated cash dispensers with your PIN number. Most European countries also accept Cirrus and Maestro debit cards.
Call the Travel Money Card helpline on +44(0)203 130 0133.
If you lose your card or have it stolen then contact the Travel Money Card helpline +44 (0)203 130 0133 - 24 hours a day, 7 days a week. The operator will block your account securing the remaining balance and discuss your options for replacement funds.
To register your card and access the online management tools, visit Travel Money Card - My Account Services
You can check your remaining balance through the following: -
Please note that as this is a prepaid card balance, checking is not available from ATM machines.
You can add additional funds at the exchange rate of the day at any Thomson or First Choice Bureau. Alternatively you can top up online via the My Account service, however please be aware that this could take up to 48 hours.
Unfortunately the ATM networks do not support balance checking of a prepaid card, however you can check your balance by accessing My Account, by calling Customer Services on +44(0)203 130 0133, via SMS text message or in-store at a Thomson or First Choice shop.
To utilise the SMS balance enquiry function you must first register your card and personal information online. Once you have done this, go to the Change details section and enter the mobile phone number that you intend to use.
Text the word “BALANCE” followed by your My Account 14 digit account number to +44 77862 00117.
Please note, your account number is displayed as 123456-12345678 but when you send an SMS you need to send as 12345612345678.
You can use your card anywhere that displays the MasterCard® Acceptance Mark, which is in over 28 million locations worldwide.
You can reset your pin number by calling Customer Services on +44(0)203 130 0133 or by using the online My Account service.
Your Travel Money Card is valid for a minimum of 24 months and will expire on the date printed on the front of the card.
You can contact Customer Services by: -
If you identify a transaction which you believe does not belong to your account then please contact Customer Services who will investigate the issue.
You have a few options. Your card is a fully branded MasterCard® therefore any remaining funds can be spent in any merchant or withdrawn from any UK ATM machine that displays the MasterCard® Acceptance Mark.
Alternatively, visit your local Thomson or First Choice store, who will purchase back any remaining balance. Please note that by doing this your card will be cancelled.
But remember, as you card is valid for up to 3 years you can simply leave the balance on there, secure to be used on your next trip.
Due the unique way our Travel Money Card has been developed simply contact someone in the UK and provide them with the 10 digit serial number printed on the back of the card. They then visit any Thomson or First Choice bureaux, provide the number and how much is to be loaded and your new funds will be instantly available.
To purchase a Travel money Card you need to be a UK resident aged 18 or over.
Yes your card can be used to make purchases online.
Some overseas machines do require a 6 digit number. If this is the case you simply add 2 zeros “00” to the end of your 4 digit number.
The Thomson Travel Money Card has been issued by Clydesdale Bank PLC pursuant to a licence by MasterCard International Incorporated. This card is an electronic money product. The electronic money associated with this card is provided by PrePay Technologies Limited, a company regulated by the Financial Services Authority for the issuance of electronic money. PrePay Technologies Limited is a registered service provider of Clydesdale Bank PLC. MasterCard is a registered trademark of MasterCard International Incorporated.