Frequently Asked Questions
Portable electronic devices such as laptops, CD players, DVD players, gameboys and walkmans can be used in-flight, but not during take-off or landing.
The use of mobile phones, radios or any electronic transmitting device may only be used if the device has a flight mode. This may only be enabled during the flight and not for take off or landing.
For the comfort of other passengers, please keep the volume control on your device to a minimum.
Electronic cigarettes are not permitted to be used on the aircraft.
Short haul flights
We've launched The Eatery - a brand new range of food and drink you can buy onboard our shorter flights. Choose from hot and cold drinks as well as light bites or more substantial snacks. Plus, there’s a range of healthy and vegetarian options*. Simply take your pick from the menu and order from a member of cabin crew.
Just so you know, this means you'll no longer see in-flight meals available to pre-order when you're booking a short haul holiday. Please note, Cape Verde is classed as a short haul flight.
Long haul flights
For long haul flights of 7 hours or more – meals are still included in your holiday price.
What's more, there's also a bar service available if you want to buy any snacks or drinks onboard - view the Long haul Inflight Guide for more information.
*Sorry – we’re unable to accommodate special dietary requirements.
Requests for nut free meals and nut free flights (Issued May 2010)
Please note that Thomson Airways (the airline of First Choice & Thomson) cannot guarantee a “nut-free” environment or nut free meals on board our flights.
If a customer has a severe allergy they should contact our Customer Welfare team on 0844 871 1600 (calls cost 5p per minute plus network extras) at least 4 days prior to their flight in order that we can make all the necessary arrangements to inform our cabin crew. Equally on the day of their flight they should always make our cabin crew aware on boarding of their allergy.
The Cabin crew will make an announcement requesting that customers do not eat nut products. They will also refrain from selling nut products from our inflight bars. Whilst we will do everything within our control to look after the needs of the allergy sufferer Customers should be aware that Thomson Airways cannot guarantee a nut-free environment.
Customers travelling on Thomson Airways who have chosen to purchase a meal may request a “nut restricted” inflight meal. Whilst we work closely with our suppliers to ensure that, to the best of its knowledge, no whole nuts, nut products or nut oils are used in any of the products used on board. Thomson Airways cannot guarantee that the production sites and flight kitchens are completely nut free sites.
If you need to know if your hotel can cater for you, please call 0844 871 0878 (Calls cost 5p per minute plus network extras). One of our representatives will then contact the hotel directly to find out if their dining arrangements will be suitable for you.
Yes. However, we can't provide heating facilities on board (although for infants, we are able to warm bottles of milk in hot water). Therefore, we would advise low-risk food such as pre-made sandwiches and snacks that can be eaten cold.
Yes - we offer a range of gifts and holiday essentials to purchase on board the aircraft. We accept cash and credit card payments in £ and EUR. Credit card purchases will incur a 2.5% surcharge.
Yes, we offer pillows and blankets on many of our longer flights, subject to availability. However, on short haul flights this service is not available.