Frequently Asked Questions
Flights FAQs, Searching and Booking, Luggage, Pets, Airport Hotels and Parking, Airport Transfers, Checking-in, Flight Seats, In-Flight Food and Entertainment, Flight Delays, Flight Tickets and Changes
Portable electronic devices such as laptops, CD players, DVD players, gameboys and walkmans can be used in-flight, but not during take-off or landing. The use of mobile phones, radios or any electronic transmitting device may not be used at any time that the aircraft is in motion. For the comfort of other passengers, please keep the volume control on your device to a minimum.
Yes - you can book in-flight meals during the online booking process (depending on route), or after confirming your booking by calling our Call Centre on 0871 231 4787. However, you can only book for all members of your party, and for all flights in your itinerary. We also offer a range of special dietary meals, these include vegetarian, vegan, diabetic, healthy option, gluten-free and nut-free meals, and can be booked on all meal service flights (prices may vary). Please be aware that some of our short-haul flights may only have a snack trolley onboard. Visit our Thomsonfly in-flight food page for more details.
If you need to know if your hotel can cater for you, please contact our After Sales number on 0844 871 0872 and select option 3. One of our representatives will then contact the hotel directly to find out if their dining arrangements will be suitable for you.
Calls cost 10p per minute at all times from BT landlines. Other operator networks may vary.
Yes, you can take and eat your own food on your flight. However, please be aware that we cannot provide heating facilities whilst on board (although for infants, we are able to warm bottles of milk in hot water). Therefore, we would advise low-risk food such as pre-made sandwiches and snacks that can be eaten cold. Don't forget that you can pre book an in-flight meal on most of our flights or purchase snacks from our trolley service whilst on board.
Yes - we offer a range of gifts and holiday essentials to purchase on board the aircraft. We accept cash and credit card payments in £ and EUR. Credit card purchases will incur a 2% surcharge. Visit our onboard shopping page for more details.
Yes - visit our Celebrations page for more details.
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