Frequently Asked Questions
Take a look at our frequently asked flight questions:
Searching and Booking - includes how to book flights, when to pay for your flight, which UK airport you can fly from, and which routes serve your chosen destination.
Luggage - includes information on luggage allowance, what you can/can't take in your hand baggage, where to pack specific items, wheelchairs, pushchairs, oversized luggage, excess luggage, and carriage of sports equipment and musical instruments.
Airport Transfers - includes how to book airport transfers once you reach your destination.
Checking-in - includes check-in procedures, what time you need to get to your departure airport, and the benefits of our executive lounge.
Flight Seats - includes Premium seats, booking seats together, seats with extra space, and how to prebook specific seats.
Deep Vein Thrombosis (DVT) - information on risks and preventions of suffering from DVT on your flight.
In-Flight Food and Entertainment - includes information on using electronic devices onboard the plane, booking flight meals, catering for dietary needs, taking your own food, in-flight shopping and celebratory occasions.
Flight Delays - includes what happens if your flight is delayed.
Flight Tickets and Changes - includes information on flight tickets, how to make changes to your travel arrangements, what happens if your flight changes, what to do if your ticket is incorrect, and what you need to do if you have just married and changed your name.