Frequently Asked Questions
We believe it is our responsibility to take care of you if your flight is delayed.
Thomson may not be represented in person if you are traveling on scheduled flights. If this is the case, you can liaise directly with the airline carrier for information and assistance.
We strongly recommend that you purchase adequate travel insurance for your holiday. You may require confirmation of a delayed flight for insurance purposes. We will issue one on arrival, or you can request one by giving us a call on 0844 871 0882 (Calls cost 5p per minute plus network extras).
If you are flying with Thomson Airways, you can check our live flight information here on our Flights site. If you are travelling with another airline, please check with your departure airport for up to date flight information.
On occasion it may be necessary to cancel a flight, we will attempt to notify you if such a cancellation occurs, using the email address that you provide. It is therefore, essential that you inform us of any change to your contact details.
We are constantly examining our schedule and will let you know of any cancellations as soon as possible.
We will of course offer you an alternative flight, where possible. However, if the alternative flight offer is not suitable then a full refund will be given on application, including all fees.
Please note that in the event of a cancellation resulting from a factor outside our control (i.e. bad weather) we will offer a credit towards future travel, rather than a refund.