Flights FAQs - Delays

Frequently Asked Questions

Frequently Asked Questions


Flights FAQs - Delays

What happens if my flight is delayed?

We believe it is our responsibility to take care of you if your flight is delayed.

  • For delays of between 2 and 4 hours, we will make sure that you are regularly informed of your flight status, and provide snacks or light refreshments while you wait.
  • For delays between 4 and 8 hours, we will provide meals at meal times.
  • For delays between 8 and 12 hours, overnight accommodation may be provided depending on the time of day

Thomson may not be represented in person if you are traveling on scheduled flights. If this is the case, you can liaise directly with the airline carrier for information and assistance.

We strongly recommend that you purchase adequate travel insurance for your holiday. You may require confirmation of a delayed flight for insurance purposes. We will issue one on arrival, or you can request one by giving us a call on
0844 871 0882 (Calls cost 5p per minute plus network extras).


How do I know if my flight is on time, or delayed?

If you are flying with Thomson Airways, you can check our live flight information here on our Flights site. If you are travelling with another airline, please check with your departure airport for up to date flight information.


What happens if my flight is cancelled?

On occasion it may be necessary to cancel a flight, we will attempt to notify you if such a cancellation occurs, using the email address that you provide. It is therefore, essential that you inform us of any change to your contact details.

We are constantly examining our schedule and will let you know of any cancellations as soon as possible.

We will of course offer you an alternative flight, where possible. However, if the alternative flight offer is not suitable then a full refund will be given on application, including all fees.

Please note that in the event of a cancellation resulting from a factor outside our control (i.e. bad weather) we will offer a credit towards future travel, rather than a refund.


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