Checking in

Frequently Asked Questions

Checking in
 

Checking in

What happens if my luggage is too heavy when I get to the airport?

Which terminal am I flying from?

Can I check in the day before I fly?

Can I check in online?

What time do I need to check in for my Thomson Airways flight?


What happens if my luggage is too heavy when I get to the airport?

If your luggage is heavier than your baggage allowance when you check in, you’ll need to pay an excess baggage charge. However, even if you pay the extra charge, each piece of luggage can’t weigh more than 23kg.

Excess baggage charges

• Short haul and mid haul flights – £13 or €13 per kilogram.
• Long haul flights – £17 or $25 per kilogram.

If you’re paying by credit card, you’ll also need to pay a credit card fee.


 

Which terminal am I flying from?

Thomson Airways usually fly from the main terminals at all of our airports. However, our Gatwick flights depart from North Terminal and Manchester flights use Terminal 2.


 

Can I drop my bags at the airport the day before I fly?

Yes – if you’re flying with Thomson Airways from Gatwick, Manchester or Birmingham and your flight departs before 12.00 midday, you can drop your bags at the airport from 12.00 midday to 10pm the day before you fly. That said, Day Before Bag Drop is subject to availability, and isn't available for Lapland flights. If you’d like to use our day before bag drop service at Gatwick, Manchester or Birmingham, you must have checked-in online. When dropping your bags, you'll need to show your home-printed boarding passes to our airport staff. Please visit www.flightextras.thomson.co.uk to check-in online and print your boarding passes.

Cruise holidays
You can check in the day before if you’re going on a cruise holiday, except when you’re flying out to join a Thomson Cruise in the Caribbean or Sharm El Sheikh. This is due to baggage and medical screening requirements.

How to drop your bags at the airport the day before

The day before you fly
Only one person from your party needs to go to Bag Drop, providing all passengers are travelling on the same booking. You’ll need to have checked-in online first, and bring your printed boarding passes, tickets, passports and luggage for everyone on the booking, and must be able to vouch for the contents of the luggage. You’ll receive baggage receipts and can then leave the airport.

Travelling to the USA, Cuba or Mexico? If you’re going to one of these destinations, you’ll need to return on the day of your flight to collect your boarding passes and complete extra security checks.

The day you fly
Return to the airport and – if you’ve already got your boarding card – go straight to airport security. All passengers must have their individual boarding cards before going through security to the departure lounge. Make sure you reach the departure gate at least 1 hour before your flight is due to leave. If you want to check in any more bags, you’ll need to return to check-in.


 

Can I check in online?

We’re committed to making your time at the airport even easier, which is why we’ve launched online check-in for Thomson Airways flights. You can check in and print your boarding passes at home, so, at the airport, simply drop off your bags and head through to the departure lounge.

Talking of your bags, if you’ve checked in online, Gatwick, Manchester and Birmingham airports will take them off your hands the day before – ideal if you’ve got an early flight. And if you’d like to book extra kilos to avoid any unexpected charges at the airport, or you need to book space for sports equipment, you’ll be able to tick off both during the online check-in process.


When dropping your bags, you'll need to show your home-printed boarding passes to our airport staff. Please visit www.flightextras.thomson.co.uk to check-in online and print your boarding passes.


 

What time do I need to drop my bags for my Thomson Airways flight?

UK Airports
At UK airports, Bag Drops and Check-in Desks open 2 to 3 hours before your departure time. If you’re taking a long haul flight, we recommend you arrive at the airport 3 hours before your flight leaves.


Only one person from your party is required to drop bags, provided all passengers are travelling on the same booking reference. Just one of you needs to bring all printed boarding passes, passports and baggage to the bag drop desk, and then you can all go straight to the departure gates together with your tickets and boarding passes.


Resort Airports
Bag Drops and Check-in Desks at resort airports usually open 2 hours before departure.


Bag Drops and Check-in desk closing times
At both UK airports and resort airports, bag drops and check-in desks usually close 45 minutes before departure, so make sure you’ve dropped your bags at least an hour before you’re due to fly.

 

 
 
 

 
 
 
 
 
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