Frequently Asked Questions
To book cargo on a Thomson Airways flight, call our Cargo Department on 0203 432 7810 or email firstname.lastname@example.org
Your cargo can usually be carried on the same flight as you – but it depends which route you’re travelling on and whether we’ve got space.
Types of cargo we can take
You can book lots of different types of cargo on Thomson Airways flights, from sports equipment to live animals. However, there are restrictions on what we can carry – including dangerous goods that are a risk to health, safety, property or the environment. Any item we carry needs to meet IATA regulations.
Give our Cargo Department a call for more details.
You can ask for your pet to be carried on most Thomson Airways flights. Fill in the booking form at www.aiapets.com, get in touch with our Cargo Department on 0203 4327828 or email email@example.com to book.
How your pet will travel
Your pet can usually go on the same flight as you, but it’ll need to travel in the cargo hold, where the temperature and air pressure is controlled.
Travel boxes must be fitted with a water container which is refilled before departure, but your pet won’t be fed during the flight. In fact, we recommend you feed your pet a small meal no more than five hours before departure – it’s better they fly on an empty stomach.
We don’t allow a pet to be sedated in case it has a reaction that could affect its health.