Customer Welfare

Frequently Asked Questions

Customer Welfare

 

Customer Welfare

For everything you need to know about Customer Welfare, take a look at our Customer Welfare information page.

Can I take an electric wheelchair or scooter on the resort transfer?

Can I take medication on my flight?

Can I take a CPAP machine on my flight?

Can my hotel cater for my dietary needs?

Can I take an assistance dog?

How do I ask for assistance at the airport?

Can I take oxygen on my flight?

Can I take an electric wheelchair or scooter on the resort transfer?

If you’re taking an electric wheelchair or scooter, you’ll need to book a taxi transfer to your hotel. You can’t take them on the coach. Give us a call and we’ll sort out a discount against the cost of this for you. Find out more on our Customer Welfare page.

 

Can I take medication on my flight?

You can take medication onboard your Thomson Airways flight. However, you'll need to make sure you bring a doctor’s letter or repeat prescription, too – especially if your medication is a liquid, as you'll need this at security.

Diabetics
If you’re diabetic, you can carry insulin and a pen injection device in your hand luggage – but you’ll need to bring a doctor’s letter or diabetic card to prove they're for medical purposes.

It's best you carry them with you even if you don’t think you’ll need them during the flight, in case of delays. Find out more on our Customer Welfare page.

 

Can I take a CPAP machine on my flight?

You can take a CPAP machine if you’re travelling with Thomson Airways. You’ll need to provide a doctor’s letter and we’ll carry it free of charge. Give us a call and we’ll sort things out for you.

 

Can my hotel cater for my dietary needs?

If you’ve got specific dietary needs, give us a call before you book and we’ll find out if the hotel can cater for you. We’ll also add a note onto your booking to make the hotel aware of your requirements, but it’s best to speak to the restaurant staff when you arrive, too.

If you've got any severe allergies, please contact us to discuss.

 

Can I take an assistance dog?

An assistance dog can travel with you in the cabin if you’re flying with Thomson Airways. However, your dog will need a Pet Passport and you’ll need to book a separate seat for it. Give us a call on 0203 451 2585 for more details.

 

How do I ask for assistance at the airport?

If you’ll need assistance when you get to the airport, call our Customer Welfare Team before you travel on 0203 451 2585. Find out more on our Customer Welfare page.

 

Can I take oxygen on my flight?

Unfortunately, you can't bring your own oxygen either in the hold or in the cabin, but you can pre-book our onboard oxygen for your flight. This is limited to 1 person per flight. Alternatively, you can bring an oxygen concentrator. Call us before you travel to make arrangements.

 
 
 

 
 
 
 
 
Explore Thomson