Frequently Asked Questions
Once you've booked online with us, you'll receive a confirmation email to the address you provided. Your confirmation email will show your holiday details, costs and booking reference number. Please check that all details are correct.
If you don't receive a confirmation email, please call our Contact Centre on 0871 231 4691 (Calls cost 10p per minute plus network extras).
Package holiday bookings:
If you’re booking between 6 weeks and 14 days before travel, you’ll receive an E-ticket 2 days after making your booking. Book with 14 days of your holiday and your confirmation email will double-up as your E-ticket. Booking's made within 14 dates will incur a Late Booking Fee of £20 per passenger to cover the cost of us sorting things out quickly for you.
Find out more on package holiday tickets
Flight only bookings: If you've booked flights only via our website, your confirmation email will also be your e-ticket - whenever you make your booking. You'll need to print this out and present it when you check in for your flight. You won't receive any tickets through the post.
If any details are incorrect, please contact us as soon as possible. Please have your booking reference number to hand when you call.
You may need to pay a fee if you cancel or amend your booking.