Frequently asked questions
If you are made redundant after booking your trip and you let us know at least 28 days before your date of departure, then, subject to the terms and conditions set out below, we will allow you to cancel free of charge. This means that we will refund your deposit and/or the full balance of your holiday and will not charge you any further cancellation charges on your main holiday booking.
To qualify for the scheme, you must have been in full time employment with the same employer for a minimum of 2 years. The scheme is not applicable to anybody who is self-employed. You must not be under notice of redundancy when booking your holiday to qualify for this redundancy protection.
The protection is only valid on new Thomson, First Choice, Skytours, 2wentys, Just, Thomson Cruises, Island Cruises, Thomson Airways flights, Thomson Villas & Pools, Simply and Falcon (Belfast departures only) bookings made between 14th Nov 2011 and 29th February 2012 and departing up until 31st October 2012. If the holiday departs within 28 days the redundancy protection does not apply.
It is not valid for any other product and therefore excludes accommodation only, Thomson Worldwide, Thomson Al Fresco, Thomson Lakes & Mountains, Thomson Ski, First Choice Ski, Hayes & Jarvis, Citalia, Sovereign, Meon, Jetsave, Crystal, American Holidays and other scheduled operator flights. The protection does not extend to foreign exchange, car hire, airport parking, travel insurance, additional accommodation or transportation and any other costs which you have paid or have agreed to pay under a contract and does not form part of your main holiday payment. This protection is not valid for anything booked with another tour operator or supplier.
To make a claim you must notify us in writing and send in the required documentation within 7 days from being served your notice of redundancy. If you send us the required documentation outside of 7 days then we will not be able to process your claim. If you have a valid travel insurance policy, this protection will apply if you do not have redundancy cover within that policy. If your travel insurance policy does include redundancy cover, then you will need to make a claim from your travel insurance provider. Where a successful travel insurance claim has been made, TUI will reimburse any excess that the travel insurance company has deducted up to a maximum value of £75 per person. You will need to provide a copy of their claim settlement letter confirming the appropriate excess deductions.
To support a claim, we will need the following documentation:-
-A copy of your travel insurance policy,
-Travel agent / web receipt (e.g. invoices, travel tickets),
-The original holiday booking confirmation with Thomson or First Choice qualifying brands above,
-A letter from your employer to you confirming that your job role has become redundant and that you are entitled to a redundancy payment. Your dismissal must be by reason of redundancy as set out in s139 of the Employment Rights Act 1996,
-Contact details from someone at your employer who will be able to confirm that you have been served with notice of redundancy.
If you have booked your holiday from a Thomson or First Choice Shop and you have questions regarding this protection or need to make a claim, you will need to return to the shop you have booked your holiday to begin the redundancy claim process. If you have booked your holiday via the telephone, you will need to contact the telephone number on the reverse of your documentation.
Thomson and First Choice are trading names of TUI UK Limited a member of the TUI Travel PLC group of companies, registered in England and Wales under number 2830117 and whose registered office is at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL.