About Us

Frequently Asked Questions

Frequently Asked Questions


About Us

Take a look at some of our frequently asked questions about TUI below:



Using the Thomson Website

What is Thomson's ABTA and ATOL number?

ABTA number: Thomson's ABTA (Association of British Travel Agents) number is V5126. This can be found by scrolling to the bottom of the Thomson homepage at www.thomson.co.uk and holding your cursor over the 'ABTA' icon, until a message appears that states Thomson's ABTA number. This icon is also a link to the ABTA website at www.abta.com, where you can find more information about the Association of British Travel Agents.

ATOL number: Thomson's ATOL (Air Travel Organiser's License) number is ATOL 2524. This can be found by visiting Thomson's website at www.thomson.co.uk and scrolling to the bottom of the page to the 'ATOL Protected' logo. Hold your cursor over the icon until a message appears which states the ATOL number. If you wish to find out more about ATOL, please either click on the ATOL icon on the site, or visit their website at www.atol.org.uk.


What are you doing to support Sustainable Tourism?

We operate our business to support environments, communities and wildlife and want to help our customers play their part in responsible travel. That's why we've introduced Holidays Forever - our commitment to sustainable tourism.

Find out more about Holidays Forever


I work for a charity - can Thomson support us in any way?

As you can imagine we receive many individual requests for support, all for very worthwhile causes. Unfortunately we can't assist with individual requests as we support a number of charities as a company through our fundraising programme, and have committed to a partnership with these organisations.

As a company we support Tommy’s (a charity supporting mothers through pregnancy, miscarriages and still births); The Family Holiday Association (an organisation that gives children in poverty a break by paying for them to go on a family holiday) and the Born Free Foundation (an organisation committed to protecting animals in the wild). In 2007 we launched the World Care Fund – giving our customers the opportunity to support clean energy and sustainable tourism projects around the world by contributing £1 for an adult (50p for a child) when they book a holiday.

In addition, Thomson Airways staff across the UK nominate a charity local to their base each year to support through onboard collections.

Thank you for your interest in Thomson Holidays and we wish you every success with your fundraising.


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