About Us
Frequently Asked Questions
Ask us a Question, Accommodation Only Information, Booking Information, Cancelling Your Holiday, Changing Your Holiday, Disabled Passengers, Flights, Contact Thomson, Important Information, Payment Information, Technical Website Problems, Travelling with Children
About Us
Take a look at some of our frequently asked questions about TUI below:
What do the letters TUI stand for?
TUI stands for Touristik Union Internazionale.
How can I watch Thomson TV?
Thomson TV is available on Sky Digital, channel number 637. We are on air for 18 hours every day from 7.00am. You can also watch Thomson TV throughout the day on Travel Channel (channel 149) and Travel Channel +1 (channel 150). If you have broadband access, you can also watch Thomson TV on your computer: www.thomsontv.com.
Please note that from 8am on Monday 21st July Thomson TV will be broadcast on Sky Digital 647 instead of 637.
What is Thomson's ABTA and ATOL number?
ABTA number: Thomson's ABTA (Association of British Travel Agents) number is V5126. This can be found by scrolling to the bottom of the Thomson homepage at www.thomson.co.uk and holding your cursor over the 'ABTA' icon, until a message appears that states Thomson's ABTA number. This icon is also a link to the ABTA website at www.abta.com, where you can find more information about the Association of British Travel Agents.
ATOL number:
Thomson's ATOL (Air Travel Organiser's License) number is ATOL 2524. This can be found by visiting Thomson's website at www.thomson.co.uk and scrolling to the bottom of the page to the 'ATOL Protected' logo. Hold your cursor over the icon until a message appears which states the ATOL number. If you wish to find out more about ATOL, please either click on the ATOL icon on the site, or visit their website at www.atol.org.uk.
What are you doing to support Sustainable Tourism?
We operate our business to support environments, communities and wildlife and want to help our customers play their part in responsible travel. To find out more, visit the Sustainable Tourism section of our website.
I work for a Charity and was wondering if you could supply us with a holiday to give away?
As a company we have a particular fund-raising focus on supporting Macmillan Cancer Relief. We have pledged to fund six specially trained Macmillan nurses, who provide practical support, advice and care to 600 children with cancer across the UK. With their help, children and their families are shown how to live with cancer and cope with the treatment they need during this difficult time. We are committed and enthusiastic supporters of Macmillan, and are therefore aiming to raise £250,000 to support their vital work with cancer patients. As you can perhaps imagine, we receive many individual requests for support, all for worthwhile causes like your own. However, our fundraising programme and partnership with Macmillan unfortunately means we are unable to assist you on this occasion. Thank you for your interest in Thomson Holidays and we wish you every success with your fundraising.
Where can I find the music from your previous advertising campaign?
This piece of music was composed especially for Thomson Holidays and unfortunately will not become available for public release. However you can visit our web page and listen again to the theme music.
