Zika Virus Statement
THE FOLLOWING STATEMENT IS RELEVANT IF A MEMBER OF YOUR PARTY IS PREGNANT
UPDATED: Friday 13th May 2016 – 12:15
The Foreign and Commonwealth Office has updated its travel advice to recommend that pregnant women postpone non-essential travel to countries affected by the mosquito-borne Zika virus. The Foreign Office also continues to advise people, particularly if they’re pregnant or planning to become pregnant, to refer to the advice of the National Travel Health Network and Centre (NaTHNaC).
Customers due to travel to Aruba, Barbados, Cape Verde, Colombia, Costa Rica, Cuba, Curacao, the Dominican Republic, Grenada, Guadeloupe, Honduras, Jamaica, Martinique, Mexico, Panama, Thailand, St Lucia, St Maarten and St Vincent and the Grenadines who would like to amend to an alternative holiday offered by Thomson and First Choice, and have a doctor’s note in line with the advice issued by NaTHNaC, can do so without incurring an amendment fee.
Once we have been notified that a customer has a doctor’s note, they have a month to book an alternative holiday to any Thomson or First Choice destination currently on sale. If the alternative holiday is cheaper than the original holiday, we will refund the difference – if it is more expensive the difference must be covered by the customer.
If you would like to make an amendment and have booked through a travel agent, they will be happy to assist. Alternatively, if you booked online, contact our customer services team on 0800 009 3834 & 0203 636 1995.
The FCO also advises people to take the usual preventative measures to avoid insect and mosquito bites including:
• Personal protection measures should be applied all day long, and especially during the hours of highest mosquito activity (mid-morning, late afternoon to twilight)
• Apply insect repellent
• Avoid strong-smelling perfumes and soaps
• Avoid areas with a high density of plants
• Avoid open water
UPDATED: Thursday 21st January 2016 – 09:30
As the Foreign and Commonwealth (FCO) continues to advise against all but essential travel to Tunisia, Thomson Airways can confirm the cancellation of further outbound flights from the UK to Tunisia, up to and including Monday 31st October 2016.
Customers affected by this will be able to change their holiday to any of our destinations currently on sale, without incurring an amendment fee, or receive a full refund.
If the new holiday departs on or before 31st October 2016 we are also offering a £30 per person discount, regardless of whether the alternative holiday is cheaper or more expensive - providing the new holiday is booked by Monday 29th February 2016.
If you would like help choosing another holiday, customers in the UK who are due to travel can contact our dedicated support line on 0800 009 3833 or 0203 636 1994, or visit a local Thomson shop.
We would like to thank our customers for their continued patience and apologise for the inconvenience caused, whilst the FCO advice to Tunisia is in place. We hope this information allows our customers to make alternative holiday plans.
UPDATED: Thursday 14th April 2016 – 14:45
As the Foreign and Commonwealth Office (FCO) continues to advise against all but essential travel from the UK to Sharm el-Sheikh, Thomson and First Choice can confirm cancellations to further flights and hotels for holidays booked up to and including the 28th of September 2016.
All customers booked to travel to Sharm el-Sheikh in this period can amend to any Thomson or First Choice holiday currently on sale or, alternatively, we will issue a full refund. A £30 per person discount applies for customers who amend to any holiday on sale departing on or before 31st October 2016.
We would like to thank our customers for their continued patience and apologise for the inconvenience caused, whilst the current FCO advice is in place.