Zika Virus Statement
UPDATED: Tuesday 23rd August 2016 – 10:00
THE FOLLOWING STATEMENT IS RELEVANT IF A MEMBER OF YOUR PARTY IS PREGNANT
The Foreign and Commonwealth Office has updated its travel advice to recommend that pregnant women postpone non-essential travel to countries affected by the mosquito-borne Zika virus. The Foreign Office also continues to advise people, particularly if they’re pregnant or planning to become pregnant, to refer to the advice of the National Travel Health Network and Centre (NaTHNaC).
Customers due to travel to Aruba, Barbados, Bonaire, Cape Verde, Cayman Islands, Colombia, Costa Rica, Cuba, Curacao, the Dominican Republic, Florida, Grenada, Guadeloupe, Honduras, Jamaica, Martinique, Mexico, Panama, Thailand, St Lucia, St Maarten and St Vincent and the Grenadines who would like to amend to an alternative holiday offered by Thomson and First Choice, and have a doctor’s note in line with the advice issued by NaTHNaC, can do so without incurring an amendment fee.
Once we have been notified that a customer has a doctor’s note, they have a month to book an alternative holiday to any Thomson or First Choice destination currently on sale. If the alternative holiday is cheaper than the original holiday, we will refund the difference – if it is more expensive the difference must be covered by the customer.
If you would like to make an amendment and have booked through a travel agent, they will be happy to assist. Alternatively, if you booked online, contact our customer services team on 0800 009 3834 & 0203 636 1995.
The FCO also advises people to take the usual preventative measures to avoid insect and mosquito bites including:
• Personal protection measures should be applied all day long, and especially during the hours of highest mosquito activity (mid-morning, late afternoon to twilight)
• Apply insect repellent
• Avoid strong-smelling perfumes and soaps
• Avoid areas with a high density of plants
• Avoid open water
Information for customers travelling to Egypt
UPDATED: Wednesday 03rd August 2016 – 12:30
As the Foreign and Commonwealth Office (FCO) continues to advise against all but essential travel by air to or from Sharm el-Sheikh, Thomson and First Choice can confirm the cancellation of all flights up to and including 31st October 2016, and a number of further flights for holidays booked up to and including 5th February 2017.
However, to meet limited customer demand and to enable Thomson Airways to continue flying to Sharm el-Sheikh, should the FCO travel advice change, a reduced number of flights remain unchanged and are currently scheduled to depart from 1st November 2016 – these are:
|Departure airport||Day of departure||Dates|
|Birmingham||Sunday||12th February 2017 – 30th April 2017|
|Bristol||Thursday||9th February 2017 – 27th April 2017|
|London Gatwick||Thursday||3rd November 2016 – 27th April 2017|
|London Gatwick||Sunday||12th February 2017 – 30th April 2017|
|Manchester||Thursday||3rd November 2016 – 27th April 2017|
|Manchester||Sunday||12th February 2017 – 30th April 2017|
Thomson and First Choice can also confirm all flights to Luxor remain cancelled up to and including 4th October 2017.
The situation in Egypt is under constant review, and all customers affected by this change will be contacted directly and offered the opportunity to amend to any Thomson or First Choice holiday currently on sale or, alternatively, cancel and receive a full refund. A £30 per person discount applies for customers who have had their flights cancelled if they decide to amend their booking to any available Thomson or First Choice holiday on sale departing by 30th April 2017.
In addition, customers due to travel to Sharm el-Sheikh on or before 5th February 2017 whose flight has not been cancelled, but who wish to amend to any Thomson or First Choice holiday currently on sale or, alternatively, cancel and receive a full refund can do so by calling us on 02476 280036, between the hours of 9am – 6pm Monday to Friday and 9am – 5pm on Saturdays and we'll be happy to help.
We will offer a £30 per person discount if a customer decides to amend their booking to any available Thomson or First Choice holiday departing by 30th April 2017. The customer has a month from notification to book the new holiday.
We would like to thank our customers for their continued patience and apologise for the inconvenience caused, while the FCO advice is in place.
Thomson and First Choice information for travelling to Turkey
UPDATED: Tuesday 19th July 2016 - 14:00
As the Government's Foreign and Commonwealth Office (FCO) advice for travel to Turkey has not changed, Thomson and First Choice flights to Dalaman, Antalya, Izmir and Bodrum are operating as normal.
All flights are operating as scheduled and normal booking conditions apply for all travel dates to Turkey.
The safety and security of our customers and crew is our highest priority and we follow the advice of the UK Government and the FCO. The FCO's updated travel advice page for Turkey can be found here: https://www.gov.uk/foreign-travel-advice/turkey
We will continue to closely monitor the situation, together with the relevant authorities.
For further information:
• If you require assistance pre-departure please call 0203 451 2688
• If you're in resort and you need assistance, please contact your rep or call our dedicated HolidayLine on +4433 33 365 147, text 82345 or e-mail firstname.lastname@example.org - all available 24 hours a day, 7 days a week.
Departure Tax - Jamaica
UPDATED: Friday 3rd June 2016 – 18:30
We have been advised by Jamaican authorities that, from 1st June 2016, the departure tax from Jamaica has increased. The tax, which was 22 US dollars per person over the age of two years old, has increased to 35 dollars. This tax is payable locally on departure, in cash only.
We would like to apologise for any inconvenience and hope our customers appreciate this is beyond our control.
Yellow Fever Vaccination - Jamaica
UPDATED: Friday 27th May 2016 – 11:30
Anyone travelling to Jamaica is now required to confirm that they have been vaccinated for Yellow Fever if they have visited a country with a risk of the virus in the six months prior to travel. This is a requirement of the Jamaican government, and visitors to the country must provide proof of inoculation in order to gain entry.
Customers due to travel to Jamaica who are unsure if they need a vaccination can find an up-to-date list of affected countries here.
Please note, customers travelling with Thomson Cruises to any affected destination will not be required to provide vaccination proof when they return to Jamaica.
UPDATED: Tuesday 31st January 2016 - 15:45
As a result of the Foreign and Commonwealth Office (FCO) continuing to advise against all but essential travel to Tunisia, and as there is no clear timetable for when its advice will change, we are not currently selling any Thomson or First Choice holidays to the destination. This will continue to be the case until the FCO advice changes.