This hotel wins points for its beachfront setting. It’s got a great pool scene, too.
The Tropical has pine-covered mountains to the rear and Sarigerme’s pebble-and-sand beach to the front. And the centre’s shops, bars and restaurants are within walking distance – it takes about 20 minutes.
A complete refurbishment is in the pipeline for summer 2015, which means you can look forward to smart, modern interiors.
Buffet breakfast, lunch and dinner. One visit per stay to an à la carte restaurant.
Unlimited locally produced alcoholic and non-alcoholic drinks served by the glass, including beer, wine, spirits, soft drinks, tea and coffee 10.00-24.00.
Snacks 11.30-16.30. Ice-cream served for 2hours a day. Turkish pancakes 11.00-17.00.
You'll find international buffet foods here to help yourself for breakfast and lunch. Also with an al fresco dining area. Highchairs are available. A smart casual dress code is required here, no shorts or swimwear.
Designed for 3 to 11 year olds, Thomson Kids’ Club offers 2 hours of activities, 5 or 6 days a week. And that includes at least 3 evenings. It’s split into sections, with Tots for 3 to 5 year olds, Team for 6 to 8s, and Tribe for 9 to 11s. Best of all, most kids’ clubs activities are completely free. And outside of peak season, there are parent and toddler sessions 3 days a week, too. For your peace of mind, all Thomson Kids’ Club staff have advance DBS checks and hold NVQ Level 2 childcare qualifications. They’re First Aid trained, and there’ll be at least 2 of them on duty at all times.
This pool seems like it's never ending. It's a fantastic size and has 2 waterslide on a separate island and landing into the pool. The whole surrounding area is covered with tropical palms, sunbeds with parasols and marquee tents.
Double family room sleeps up to 4, with a double bed and a double sofa bed. Rooms are open-plan and there is a mini-fridge and double sofa-bed in the lounge area. Image shown is the planned appearance for Summer 2015.
Double select room sleeps up to 3, with a double bed or twin beds, and a lounge area with a double sofa-bed. There is also a DVD player and mini-fridge. Image shown is the planned appearance for Summer 2015.
Spoilt for a hapeth of Tar !
Has most of the stuff the Good places have, but obviously some Account has looked to see how to save Money
Lunchtime food was of the lowest quality, None of the food was hot, warm was the best I managed
No Apple Tea !
About to have a refit as looking very tired in places
Most of the Local Drinks, were flavoured Vodka, as in Brandy & Whiskey Aromatised Vodka.
Efes was excellent as ever
Distinct lack of staff, Daytime entertainment, non existent
Excellent Thomson kids club, but only two hours, & not all days
This really isn't what I expected for Thomson 4T , although it was Amazing Value
We enjoyed our week dispite 3 days of rain and all the above
Special Mention to CoCo(Chloe) Kids Club & Mustapha, Sports Bar !More
ajbimbo, Norwich, United Kingdom
Awful - Avoid not even 2 Star
We stayed here as a family of three for a week mid October. Firstly the good points (not many)!
* Great pool and slides
* That's it !
Bad points -
* Cold repeative food
* Drinks that were served in paper or child cups
* Alcoholic Drinks that all tasted the same (like meths) and poor quality, many undrinkable
* Drunk, unhelpful Thomson Reps
* Long queues for everything - understaffed and like rationing with many things unavailable ie no cheese for toasties!
* Chill out bar music so loud you can't hear yourself think let alone talk and if you are in the 'suites' you will hear and feel the Bass thumping in your room until at least 2.00am
To sum up this hotel is really not good and is if a poor standard in desperate need of updating and it needs a complete overhaul of its food and drinks service. There was no entertainment when the weather was poor. Also they couldn't cope with the rain when it did arrive! Areas of the hotel were flooded and dangerous as I found out! I slipped on the flooded unlit marble steps from our room and spent the night in the local hospital! Hotel management were very helpful by letting us stay in our room until we left but the Thomson rep tried to blackmail us into signing a waiver to stay in the room! Must add he was drunk from partying the night before so perhaps was unsure what he was doing ? We definitely would not return and would not book with Thomson again.More
Returned on Monday from a weeks holiday with my husband and 4 children, when we arrived they had given us 2 rooms which we had booked but they weren't together, which was no good for our young children. They did find us a room which was ok but not quite what we expected. Was empressed with the cleanliness although hotel was very dated and needed refurbishing. The food was ok but not much variety. Everything was shutting down and running out. They closed pool bars on most days. Long ques for food and icecream. Bath had flooded our bedroom while we were at dinner, ruined everything that was on the floor, after cleaning up ourselves that night during the storm our bedroom flooded and only thing they could do was Hoover it up at 2 o'clock in the morning and block up the gaps in the doors with towels, there was no entertainment during the day and while weather wasn't great there was nothing to do , I have never written a bad review before but feel this was not good enough. Definetly will not return and will not be travelling with Thomson again.More
Glaw81, Bournemouth, United Kingdom
Really good in some areas....not so good in others
Reception received us efficiently but it then took them over an hour to deliver our luggage to our room. I would suggest you take your own bags to your room.
The room was spacious and clean with plenty of storage areas. Needs refurbishment which I understand should be happening now it's closed for the season. Be careful with the doors to the room as ours sounded as though it had closed behind us but was actually still open...need to pull it shut. The tv in the room has sky connection but, as in other areas of the hotel, the signal is weak and would often drop. The bathroom had a jacuzzi bath which I used just the once, as the water smelt stagnant...stuck to showers after that! The power of the shower was really good for a hotel abroad, but be aware that you are less likely to get hot water after 6pm...so shower early.
The grounds are really well kept with clean paths, pretty borders and well cut grass.
The main buffet restaurant is very much like a canteen and the staff are very bad at cleaning the tables between visitors. We often sat at a table with the remnants of the previous visitors and stains on the table runners. However, the waitressing staff are very keen to clear your plates - often taking them when you still have food in your hand! One of my pet hates..
We spent most of our time by the quiet pool, venturing to the main pool to experience the slides part way through the holiday. Pool areas are maintained well but be aware - the water is freezing.
The bars are all single manned and queues can form quickly. Saying that, we never had to wait too long at any given point.
The wifi is only available in the reception area and service was intermittent. We often walked away without being able to connect. This problem was even experienced by the reps who were trying to book excursions for their customers.
There are 3 a la carte restaurants and we dined in each. These are booked using an electronic booking system within the reception area. We travelled with family members, so we all booked our tables, then reception ensured we were sitting together. Cecil was particularly helpful sorting this out. The food and service was very good in all 3 restaurants and I would recommend dining in these, if only to have a rest from the sometimes manic main restaurant. Be aware that there are no toilets in these restaurants
There were storms on the last day and by the evening, rain was lashing into the main restaurant with over an inch of water in the food serving areas and water pouring through the flume of the bread oven. This threw the staff completely and obviously did not have the situation in hand. It took them far too long to close of the flooding areas and I know that at least 1 person slipped over. Not very Health and Safety conscious! Customers were moving wet tables in from outside and seeing to things themselves. With everyone trying to dine here, the place was manic. Customers were standing up eating there food, taking it into the reception to eat, or having to wait half an hour for a seat. We were not at all impressed but just glad this was on the last night.
Another negative about the hotel was the rude and childish attitude of one of the reception staff members. A young jumped up idiot who made detrimental faces at my Husband behind his back...until he saw that I had noticed him. Not i'pressed.
Overall, this is a well maintained hotel but it is large and with half term starting as we left, was totally overrun with people. The reception and lobby areas on the last night were heaving...not what we are used to.
We got this holiday for a very good price and this would be the only reason we would return...but would make sure it was nowhere near the school holiday periods.More
Cathinski, Dunstable, United Kingdom
Last minute holiday to Sarigerme
My boyfriend and I booked a suite on the special offers on the Thompson website. We were very happy with our room and although it was a little tired I know they're planning on refurbishing. The room has all you need and more. We were very spoilt with a HUGE bed, jacuzzi bath, lounge and dressing gowns. There's plenty of storage in the room although 1 small gripe was that only 1 of our plug sockets worked (room 5125) I suppose this will be checked with the refurbishment and we didn't complain as it didn't bother us!
On arrival there was one receptionist on duty. We saw this receptionist a few times and we could never decide whether he was tired, rude or just had a laid back approach with guests. My only real gripe of the hotel was that reception should really be used as a hub for information and it was more like a waiting/wifi area. Admittedly, we missed our welcome meeting so we might have learnt about a lot of stuff there, but in reception there was nothing about how to book the restaurants, when things were open, changes to schedules, weather updates or details of the nearby village etc. We thought that as lovely and grand as the reception is, they could really do more with it rather than just have it as a departure/geek lounge!
The catering, cleaning, bar and gardening staff all work extremely hard. Despite the heat and long hours they work, all of the catering staff are always smiling and laughing, even when you spot staff talking to management they laughed and joked with one another. Obviously we didn't know what they were saying but it set a nice atmosphere. There was one young man that topped our wine up without us asking at dinner every evening which was much appreciated.
As for the food, I have read some reviews on here that are far too paranoid and precious. There is no risk of getting a stomach upset from a fried egg!! Admittedly the breakfast was a bit lacking on the cooked side but there was so much cereal, yoghurt and fruit that it would be impossible to go hungry! I actually suffer from panic and anxiety disorder and am an incredibly fussy eater - if I can comfortably and enjoyably feed myself within their food hall, I'm sure it's not THAT bad. The pancakes are a must - delicious, well done pancake lady!! She stands there from 11-5 with barely any thank you's (from what we saw) and makes pancakes all day. The toasties were yummy and we were never hungry!
Entertainment was fairly child orientated although I suppose they are the ones that need entertaining the most!! I read a comment about getting better Wifi for teenagers - YOU'RE ON HOLIDAY!! Get off Facebook and bloody talk to each other!! The lobby is rammed every evening with people on their phones looking at facebook and whatsapp - we were stunned and every evening whilst walking to dinner would do the Lee Evans "I LOVE ME GADGETS" skit. The Wifi although - in case you care, works fine!
All in all a fab holiday - great beach, lovely big pool, lots of atmosphere, lovely people. Trip to the village was dead cheap (ask reception to book you a taxi and it comes straight away) Dolphin restaurant was lovely. The only thing that let us down was 'Brits Abroad' and a few small things that the hotel are limited to alter such as people reserving beds by the pool and then not turning up all day!
Thank you hotel Tropical for making our holiday and anniversary so memorable! :)More
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