This hotel wins points for its beachfront setting. It’s got a great pool scene, too.
The Family Life Tropical Resort has pine-covered mountains to the rear and Sarigerme’s pebble-and-sand beach to the front. And the centre’s shops, bars and restaurants are within walking distance – it takes about 20 minutes.
The property has recently been treated to a complete refurbishment. It means you can look forward to smart, modern interiors, like in the rooms, where a contemporary colour scheme of teal and cool grey has been used.
Buffet breakfast, lunch and dinner. One visit per stay to an à la carte restaurant.
Unlimited locally produced alcoholic and non-alcoholic drinks served by the glass, including beer, wine, spirits, soft drinks, tea and coffee 10.00-24.00.
Snacks 11.30-16.30. Ice-cream served for 2hours a day. Turkish pancakes 11.00-17.00.
You'll find international buffet foods here to help yourself to for breakfast and lunch. There's also an al fresco dining area. Highchairs are available. A smart casual dress code is required here, no shorts or swimwear.
Designed for three to 11-year-olds, our Kids’ Clubs offer two hours of activities, six days a week. We’ve split the Clubs into specific age groups, too, so that all activities are tailored to suit your little ones. And all the sessions have a theme, so there’s lots of fun and games in store. You’ll find nearly all the Kids’ Club sessions are free, with evening activities available at a small charge. For your peace of mind, all of our Kids’ Club staff are trained to UK standards and undergo relevant checks.
This pool seems like it's never ending. It's a fantastic size and has two waterslide on a separate island and landing into the pool. The whole surrounding area is covered with tropical palms, sunbeds with parasols and marquee tents.
These double rooms are designed with a contemporary theme. You’ll find 2 sofa beds in the bedroom. There’s a terrace for that extra bit of space outside. And air-conditioning is available from May to October.
Went from 15 th October for two weeks , hotel fantastic ,food amazing, pools great , suit fab, only down fall was entertainment, well lack of entertainment, would return tho , pancake lady makes the best pancakes, best trip was the jeep Safari its a must we booked with basket travel in the village their amazing and half the price Thomson are charging . All in all a fantastic two week holiday . More
Stayed here for a week in October hotel is beautiful a fantastic scenery awaits you had 3 days of rain so made use of the spa treated ourselves to the bronze package which was fantastic back massage is a must after the flight rooms are very cosy and the beds are massive we booked a trip with basket travel in the town to the mud bath and turtle beach in my opinion this is a must when going to Turkey we had a fab time. Food in hotel is wonderful even fussy eaters will find something to eat you will never go hungry here you must try the toasties there yummy. The pool was freezing but we did go in October and had 3 days of rain had some wonderful photos taken by the photographer all in all we had a fantastic time here and really want to return!!!!More
Good staff but ONE staff member was supreme
Our family (me my wife and two boys 9 and 5 years old) stayed at the hotel for 2 weeks in october 2015.
We also stayed one week last year, so we are not going to review the same things, unless it has changed since last year.
First of almost all of the staff members are great.
The activity teams are great. A big thank you to the two young guys who arranged the football activity each day. Very nice guys - you can just tell how much they like their job. The also greet you and talk to you every time you run into them. Extremely nice fellows.
The bar staff serving the drinks, hard working with a smile.
The cleaning personel, always with a smile and they are greeting you also the ones who aren't responsible for your room. Why is it always the lowest paid personel who is the nicest?
The pancake lady, sweet as the pancakes.
The reception staff though.... hmmm we went there a few times and they wasn't of much help. When we checked in at the hotel, the guy couldn't have acted more indifferent than he did. The first impression people get of a hotel, is often the check in procedure and this left us with a "hmmmmm, luckily we have stayed here before otherwise we would need to guess from here".
The refurbishment that has been done before this season, has really helped. No more bad sleeping sofas and flat screen TV's has replaced old boxlike TV's. Still they ought to work on the TV signal. For two years it has been bad. Better this year though.
Our first room was very humid and the floor therefore sticky all the time.
We were able to change to another room in a different section and that helped.
The fence/net around the football pitch has been made higher in the end facing the children pool. But it is NOT high and wide enough. Several times the football went above the fence/net and into the pool. This need to be taken care of!
The mini disco was cool. And a good change was that it was kept in one language. Very good decision, instead of each information is given in English, Ukranian, German, Danish as it was last year.
We have a little critique of the Sumba, Aerabic etc. activity. It was cancelled several days. The instructor would'nt start the class with only one attendant. My wife (who is a sumba, latin instructior herself) suggested that he A: should turn on the music (so people would be aware of the activity) and B: the instructor should stop refusing people to attend, if they didn't use shoes instead of barefooted.
He told it was a matter of safety.
Hmmm the football instructors were luckily not as strict as him, since people were allowed to play barefooted.
Later on the music was turned on before the class and Bingo! - People suddenly knew the activity was about to start.
Back to the title of this review.
A person that we cannot thank enough is Kerem the waiter from the main restaurant.
We remembered him from last year and was keen to know if he was still there. He was. He takes so much pride in his job and is a real waiter besides the function as a cleaner in a buffet restaurant.
Each day before dinner we saw Kerem walk around at the resort collecting flowers.
He used the flowers to make some tables more decorative. (se the picture).
He took our drinks order and remembered it the rest of our vacation.
He also took took some of the decoration from the other tables and decorated our tables where our 2 boys sat.
He is just SO elegant, polite, helpful, efficient. And still he wants to do that extra that we didn't expect and that neither of the other waiters did.
We have send a mail and nominated him to be employee of the month.
If you want to experience him, he operates in the main restaurant. The outside section with a view towards the mountains.
And since we can see the manager is reading the reviews and making responses - we strongly expect him to send Kerem our finest regards. We will follow up on that and if he was granted employee of the month, when we return next year. :)
If you have children, come here. They have a theme song here about a perfect paradise, and that's exactly what it is for the children. And for the adults? We sure had a good time also.
Camilla, Kim, Cevin and AlexMore
Camilla_Kim, Copenhagen, Denmark
Got home today from out amazing two week holiday. Hotel overall was fantastic, plenty to do for a young couple with 6 year old son. Thomson kids club was great, the girls were fantastic with our son, we were happy to pay the extra costs especially at night as we booked the alacart restaurants. Spice was the best one, the young man who served us there was very nice and went above and beyond to make our dining experience unforgettable, the other two restaurants were also very good, definitely worth trying.
The spa in the hotel is also worth the money especially as we got the price down, I have an on going problem with my shoulder and it would seem the massage I got has fixed my problem, was very sore first 24hours but then disappeared (normally when my shoulder pain flares up, it is normally weeks before the pain dies down).
We stayed for 2 weeks an had one of the apartments, 5112, was perfect for us, close enough to everything but still quiet if we wanted an early night. Children's entertainment was very good, lots to do and watch to keep our son occupied. There wasn't much for adults at night especially because it was end of season but quiz night was good, a few more nights like that would have been night. Drinks were very good, normal Coke etc we got used to the vodka and beer. The beach was nice, clean, quite a lot of stones but we enjoyed all the same. The jewellery shop in the hotel was lovely, the men in the shop were wonderful, no pressure to buy like everywhere else, (guy in the handbag shop was a different experience).
We booked our four trips with basket travel in SARIGERME, they were great and less than half the price of Thomson. The taxi down to SARIGERME is only 15 lira and basket travel is across from the taxi rank. The market is on a Wednesday and is worth going but be prepared for everybody trying to get hold of you.
We got professional photos taken by the shop in hotel and they were much better than we expected. Expensive but worth it, we got an album with 10 photos plus disc and large print for Â£80. We also had photos taken while we were parasailing as well.
One thing I would have liked was a dad player in our room, I did ask when we arrived and the girl at reception was not helpful at all then the next day I asked someone else and it was properly explained to me that there were only dvd players in the actual hotel rooms. I was slightly annoyed as we did pay more for a better room and I was sure a hotel that big would of had a spare DVD player somewhere.
We would like to visit again and definitely will consider when we book our next holiday.More
This place is really brilliant value for money. Although it is a long flight for kids, the transfer is super quick which makes up for it. We had a suite - possibly the best choice of room (hadnt seen the others) which meant we could put our little boy to bed and stay up and watch TV or have a drink on the balcony. Rooms were very clean, bathroom spacious with jacoozi bath a nice surprise for my little one! Air con is fab too. Rooms would benefit from mini kitchen facilities but not really required as All inclusive and there is a fridge in the suites. Worth noting is that cleaners will not take glasses, food from restaurant or plates from the restaurant away, just empty the bin and clean floors, make beds etc.
Food was of a good standard compared to other AI hotels we have stayed at. It's not utterly amazing, but it is nice. We ate in Sarigerme one night just for a change. Ice creams are available from around 3pm around the big pool (be prepared to queue, makes the reward more fun!)
Pools are brilliant and they have decent music playing, staff try to get you involved in the various activities and always seem happy. There is a sports bar with big TV screen, pancake place (worth trying). Pools are fab, clean and there are loads of them including an indoor one. I dont even think we saw all of them! Baby pool near the kids club, little splash pool with slide for toddlers and slightly deeper pool with slides for the older kids and the main pool with 2 big slides (only open at set times of day). Onlt thing is it's very slippy, lots of kids going flying all over the place! Just got to hold their hands if they are little and clumsy!
It's an amazing layout, took me a while to get my bearings! Indoor gym and fitness classes run throughout the day (free)....A very relaxing environment (out of peak season, I cant comment on mid summer). Plenty of taxis outside the hotel (on the main road), wifi signal is not great even in lobby.... though we didnt go for that but if you need a good signal - not the place for you.
Plenty of trips and tours on offer at nearby Sarigerme, which we will probably do a few more of next time we go. They did misinform us however as we asked to do the caves, turtle beach and mud baths and ended up just mud bath, turtle sanctuary and then we parked and reversed at turtle beach but didnt stop! So worth clarifying what is expected. Similarly another coupls had just asked for mud bath so were quite shocked (seemed to enjoy) the turtle rescue centre! That was with Panda Travel. They also have an annoying photographer who keeps taking pictures of you and then they try to sell you the photos are ridiculous rates. We did buy some though (you sortof feel obliged) which I am glad about now as we didnt have any other photos of all 3 of us!
Kids club staff were great although not as organised as other places, think it was beginning of season and their schedules needed working out as they had no time off in between clubs (to eat!). Our little one sadly wouldnt go to the club though, first holiday abroad and was clining to me for dear life the whole time. I think if we go again he would go though. He did LOVE the evening entertainment in the huge amphitheatre and wold go mad running around and dancing. We didnt actually discover it until the fourth day of the holiday though! I think it must be run by hotel rather than Thomson staff as they were the same as Captain Popcorn staff (very very good!). Have to say the Thomson reps were pretty grumpy and we saw one of them in the town totally plastered. They didnt make eye contact unless you actually spoke to them and when we called them (after leaving for flight home without toddlers teddy) they were unhelpful. But to be fair, you dont really need them. The welcome metting just about says it all.
I did speak to a few other people who had normal rooms and felt they were squashed, so would be worth getting a suite if you can. Trying to book for next year now but only seem to have junior suites on (no idea what the difference is!) so hoping they may release some nearer the time.
All in all, for what we paid (mid May) Â£800 for 3 of us all inclusive from our local airport (Exeter) is it truly amazing value for money and you feel like you are abroad (unlike Canaries or Balearics which is like ex pat central). Only slightly disappointed at the beach as full of wood/ debris from palm trees, so not great for little ones. Will take some shoes next time or planning on finding the actual town beach which is supposedly better and may make it to Turtle beach next time too!
Highly recommend this place if you can get the free child place.More