This smart hotel fronts its own beach, and comes with five à la carte restaurants and a great pools scene.
The dining choice here is vast – as well as a buffet there are 5 à la cartes, including a poolside steak place. Talking of pools, the collection features one that’s just for adults, and another with slides for everyone.
This hotel has a tucked-away feel to it, with a private, course-sand beach on one side and a pine forest on the other. It’s not far to Side, though – a 10-minute bus ride will do it, or a leisurely walk along the beach if you prefer.
Overall the hotel is great!
-staff was very friendly
-food was good
-rooms (family suite) quiet, clean, and very nice
-outdoor pools could be warmer in October (how about solar heating?)
-beach sandy with pebbles and rocks, so one needs to watch out a bit
-soccer field is great for kidsMore
Total relaxation in Turkey
We arrived very late, well really very early on 27 September, to be met by a most welcome drink. Check-in was painless and quite quickly we found our way down to the "late meal" We got into our rooms approx 3 am. Our cases were delivered immediately so no delay in getting into bed!
We were in deluxe sea view rooms, which were well worth the extra cost. The beds were lovely and comfortable. The only downside of the rooms, which wasn't a downside at all, was the dawn chorus performed by literally hundreds of sparrows in the pine trees. It was wonderful to wake up to and look out over the sea. Fabulous!
Shower in the bathroom was lovely. The minibar was replenished every day and the room itself was kept spotlessly clean by the maids. Cleanliness throughout the hotel was fantastic.
The gardens are immaculate as are all the public spaces.
According to the scales the food was excellent. The choice fantastic, loved the salads and the show cooking. Wonderful to find bread and butter pudding! Liked the idea of sink to wash the fruit etc. Best of all there was always members of staff replenishing/cooking and always ready to help you.
The only Al la carte we didn't try was the fish restaurant, only because two of our party really don't like fish! We went to the Italian and the Steak house twice. The 2nd visit cost 10 euros per person, but we felt it was well worth it. We didn't have any problem with booking for these, but we did book asap as the get busy.
There were many activities to keep you busy during the day if you wanted to take part. The evening entertainment seemed really varied but we preferred to play cards. Just what we needed after a long day relaxing!
We tended to travel around by taxi, which are available by the security gates. The buses are very good but when there are four of you the taxi fare is the same as the bus. A visit to Manvagat market is a must. The first time we spent 5 hours there! But there are numerous cafes for refreshments and the occasional loo visit! You can walk along the beach to Side, one of our group takes their time and they took 50 mins to walk along, but the average time seems to be about 30/40 mins.
All in all we had a fabulous holiday, the hotel has so much to offer, you might not want to leave the complex! As well as the numerous sunbeds around the pool and under the trees, there are two piers where you might be lucky enough to see turtles passing by. You will definitely see the pirate ships!
We can' t praise the staff enough they really are absolutely fantastic and always ready to go that bit extra to make your holiday special. It would be very difficult to single out any particular person because everyone was so good. Thanks to all.More
SKIDevon, Plymouth, United Kingdom
Are Standards Slipping?
This was our 3rd holiday here. We posted an extremely positive review last year, and booked again immediately. But this year wasn't as good.
Let's start with our 'garden view' room. Still very nice, but the balcony was unusable. Massive plants blocked sunlight, view etc. (see photo). Then there were other problems:
1. Booking a la carte meals. The representative was not helpful and it was like pulling teeth to get what we wanted. Compromised in the end. Reminded us of the "computer says no" woman from Little Britain. Then they cancelled our final night's booking due to lack of interest (4 days before the event!?!). When trying to re-schedule bookings, there was absolutely no customer focus and a 'take it or leave it' attitude prevailed. We were very upset. Ended up with no a la carte on the last evening.
2. The Sultan Bar. Previously the focus of the evenings. This year, on 3 occasions, it took us over 25 minutes to get one drink! There seemed less staff on duty, and of lesser quality than before. Thankfully, the lobby bar was much better, but away from entertainment. Obtaining drinks from waiters at meal times was also challenging. Sometimes we walked to a bar and got our own.
3. Missing Features. The notice board advertised dance lessons at 17:00 on Mon/Wed/Fri. We turned up on 2 occasions, and sat about for half an hour, but nobody turned up to do the dancing. No advance or retrospective information, so again we were let down.
After all this we made a point of passing our disappointments on to the Thomson rep. At this point it must be said that Thomson and their rep were fine. No problems there. As we had been approached by the hotel to meet the manager (Mehmet), we had hopes our views would be heard and acted upon.
Unfortunately, probably the reason we are posing this review is how we were treated by the manager. We told him about our dissatisfactions, but he did very little to address our concerns. In terms of the room, he said that some people like the privacy (Yeah - right!) He told us it was too late to change the room, and we should have asked earlier. That is probably a good point, but in the first day or two, we were reticent to cause a problem when we knew other options were available to our evenings on the balcony. Our other problems were totally ignored. He couldn't explain to our satisfaction the lack of customer support on the restaurant bookings, preferring to tell us about staffing and booking levels. No action or explanation on the bar service or dance classes. We told him that we were returning guests (as advised by out Thomson rep), and we also told him that because of our disappointments, we would consider not returning next year as we had previously planned. His response to this was to pass us his email address and say that if we booked again, to email him and he would arrange a 1st floor room. We left the meeting very disappointed.
This is such a shame as we were massively into this hotel. We would have booked for 2015 by now, but as things stand, we are looking at the Barut Hemera, which with Thomas Cook is around the same price as The Turquoise with Thomson.
Hopefully, we have had a one-off experience. But it does seem to us that the hotel is living on past glories and cutting corners to maximise efficiency (profit?) at the expense of the customer experience.
Despite all this, the hotel basics are still good. The food, pool, etc., still met our expectations. We are just a bit sad that this time it wasn't special any more. And there are so many other options around Side that are.More
Trevor W, Nottingham
Such a shame
Beautiful hotel and grounds, very friendly and helpful staff, so why only one star? Because my family, and a number of other families whilst we were there in August, contracted a very nasty stomach bug.
I had to see the emergency doctor on my return to the UK, and she thought it was salmonella. Thomson have been useless, not interested now they've had their cash, and took 6 weeks to send me a nothing of a response. Such a shame is the grounds are beautiful, but 9 days I'll out of 14 doesn't make for a good holiday.
Shame on Thomson too for such a disinterested reply, which our representative on site told us we'd get.More
I normally hate arrival as something is normally not right. Imagine how I felt when told that they needed to speak to myself and family. This was a holiday to celebrate my husband's 50th and his parents 50th wedding anniversary at the start of the year. Reception came over and apologised that they did not have two standard rooms together however if we agreed they would upgrade us to a villa. What an amazing start to the holiday. This hotel is set in beautiful gardens with trees and grassed areas as well as being on the beach. You could not wish for more. Staff are so helpful even sending out for intergestion tablets for us. Good food with lots of variety just remember to ask the chef to flip the eggs if you do not like them runny. Plenty of Sun beds but may not be found by the main pool. Good entertainment. Could do with a few more waiters in the evening. Would highly recommend look forward to trying turquoise again. If you have booked with Thompson the rep is useless avoid at all cost just ask reception for assistance. Thank you turquoise for helping us celebrate by giving us a fantastic stay.More
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