Hotel Barceló Santiago  

This hotel is in one of the island’s most scenic spots. Along with great views, you get 3 main pools and 2 restaurants.

This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.

The Barcelo has 3 huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.

TripAdvisor rating

Based on 1939 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Half Board

Buffet breakfast and dinner.   

Facilities ► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms► View all

twin room with sea view

Twin room with sea view sleeps up to 3.

twin room with sea view

Twin room with sea view sleeps up to 3 - can also be sold as a single.

TripAdvisor Reviews Show more reviews »

Wonderful location

We went in September 2014 to this hotel as an 'All Inclusive' package with Thompson Holidays. We requested a double bed room on an upper floor with sea view, and that is what we got. Mind you the double bed was two very large singles pushed together which isn't quite the same. But the beds were really comfortable. Our room, 349, had a balcony overlooking the sea with waves breaking on the rocks below, and a view of a large island on the horizon. A very attractive outlook. The staff, from the Receptionist to the guys behind the pool bar, were excellent and seemed to enjoy their work. Te buffet food was good quality with plenty of choice and the views from the far end of the restaurant overlooking the cliffs is wonderful. Lovely clean pool area with 4 pools and I particularly enjoyed the Aqua Exercise times in the water. The sand on the very small beach area is black due to this being a volcanic island so it is far better to use the pools. The only gripe was that they seemed to have had a leak from the pool area which had damaged the wall below near to where our room was and the painted wall was a bit of a mess. No doubt they will be working to repair this. The entertainment was better than average and included a Magician, an excellent Flamenco show, and a knife throwing act which was terrifying when they started the board revolving which the unenviable young lady was tied to! There was also a very good late night pool area Flower Power show. The staff had placed tables and chairs around the pool with candles on the tables and it looked very attractive. Regarding tours, we found the Round Island tour a bit predictable, but we loved the midnight Star Gazing at the foot of the volcano, Mount Teidi. The Submarine trip was also very good. All in all a great place to stay and we met several guests who were on return visits.More

Mike J, Tiverton, United Kingdom

Beautiful Hotel

Hotel is lovely, in a perfect position, the pool and bar look out over the sea and the bar serves a great range of drinks and food. The buffet restaurant doesn't have much choice but what is there is good food. We went for a massage in the spa which was lovely and we went on a lot of excursions. A lot of choice with the excursions and the guides were all fantastic. All in all I would definitely go back to this hotel and stay again.More

CLove27, Manchester, England

A big deception

It was the third time we went to the hotel, and we have been very deceived by the bedroom. We took a Junior suite, which was twice the price of the double room, so we expected thaht it would be better than a double room, but it was really worse ! The suite was separated in two rooms, one with a double bed and one with a single bed, and there was only a climatisation in the single bed bedroom so it was very hot in the double bedroom. And there was no closet in the single bedroom. The room was in a very bad shape, everything was damaged : the furniture, the walls, the terrasse, the ceiling and the bathroom. We noticed it to the reception but the totally did not care about it, almost unpleasant with us. We have sent an email at the claim email adress but they found that it was normal to pay the same price for an old room and a new one, and pretended the climatisation worked propely... It seems that they rest on their laurels, the hotel really need a refreshment, and a more client oriented team !More

Spookmun, Le Havre, France

Hôtel vétuste même pas digne de 2 étoiles

My famille and I are spending our worst holidays ever with Thomas Cook at Barcelo Santiago in Tenerife. Arrival on thé middle of thé night with your little kid. You flnd your family room by yourself and it's very narrow, old and dirty. No réal bed for your kid only a hard sofa where only fakir can sleep. Thé room si flooded un thé night and your kid slips on the waters, your luggage is wet and bath room out of order. You hâve to supply to get a dry room at 3 pm! We wait for this horrible holidays to end!More

Djoho,

As Good As Ever

My husband and I stayed here for 2 weeks from 26th Sep and I can assure those who have read the negative reviews that you needn't worry. We have stayed here 7 times now over last 13 years and we have never been disappointed. Despite what others have said the staff are in my opinion and without exception very friendly and helpful. They are all very busy all the time so just because they don't have a permanent grin on their face don't assume they are unfriendly. The restaurant staff and all bar staff were all kept very busy but they were so efficient and always polite. The cleaners all spoke and smiled when we passed them. However we always make a point of smiling and making conversation with staff when they serve us and so maybe mutual respect plays a part! The hotel itself is always kept spotless - pool areas cleaned every day and no rubbish lying about. Public areas constantly being cleaned - toilets spotless. Similarly in restaurant. As fast as you have finished food and drink plates and glasses are cleared away. Food is lovely - ok so the hot plates in the middle might not be as hot we Brits are used to and as is quite common abroad veg is slightly overcooked. But for some reviews to say food awful and nothing decent is a blatant lie. Breakfast - every kind of fresh fruit you could imagine on most days including melon, kiwi, pears, mango, orange, satsuma, apples, bananas, nectarines, peaches, plums.... Also dried fruit galore- figs, dates, apricots, prunes, sultanas and then tinned peaches and pears. On at least 4 days there would also be fresh fruit salad. Cereals, yogurts. Then the usual standard breakfast - eggs, bacon, sausages, black pudding, scrambled eggs, omelettes (3 or 4 days pw). Bread area was simply amazing and delicious ....every kind of bread and roll you could imagine plus many different types of ordinary bread for toast. Lunch/dinner were similar theme with selection of meat and fish on griddle (show cooking) often tuna or salmon or sardines as well as mussels and langoustines. Then chicken breasts or turkey or pork chops or lamb chops or veal or steak and kebabs/strips of meat for fajitas. Always a paella and pizza and pasta (filled or plain) with a choice of sauces. Then the usual chips/ stews/chicken dishes or fish/ vegetarian dishes. Always soup too. Desserts were lovely - lots of choice of usual cakes but also cheese, yogurts, fruit, ice cream etc. Anyone who can't find something nice to eat must be very picky! Rooms are lovely and beds really comfortable with memory foam mattresses. Showers mostly all walk in now too. Plenty of space too. Couple of fairly minor negatives....air conditioning is definitely not cool enough - we have always been able to adjust this but this time it was already set low and we couldn't get it any cooler - we ended up sleeping with door open some nights. Wifi - everyone can get the free wifi BUT it is super slow! I flatly refuse to pay for high speed as I believe a 4* hotel should provide it free. I did manage ok though but it was a pain. All inclusive drinks menu has been cut quite a bit and where before almost all cocktails were included now only a select few are included. Again I think this needs to be addressed by hotel. All in all though we had a lovely relaxing holiday and would return for an 8th visit. And where else would you get those views? More

DKSS, D&G Scotland

See all 1939 reviews »

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