Hotel Barceló Santiago  

This hotel is in one of the island’s most scenic spots. Along with great views, you get three main pools and two restaurants.

This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.

The Barcelo has three huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.

TripAdvisor Traveller Rating

Based On 2713 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks
Half Board

Buffet breakfast and dinner.   

All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Selected local-brand alcohol, soft drinks, tea and coffee, between 10.00-23.00.

Facilities ► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

There are three outdoor pools to choose from. Dotted with palm trees, sunbeds and parasols you have views of the sea from all three. The pool snack bar is also within easy reach.

Tapas bar*

This place offers a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms► View all

twin room with sea view

Twin rooms are modern and decorated in neutral tones with tiled flooring. They can sleep up to three and can also be sold as a single. On the balcony or terrace, you have views of the Atlantic Ocean.

twin room with sea view

Twin rooms are modern and decorated in neutral tones with tiled flooring. On the balcony or terrace, you have views of the Atlantic Ocean.

TripAdvisor Reviews Show more reviews »

Relaxing holiday

Nice staff all very friendly. Good quite location to relax in. Always come back to this hotel when in Tenerife. Three pools and a pool bar always available to us and never get to crowed. Lots of sports/games activities to do in the day if you want. Entertainments shows on every night of the week.More

Keith P, London, United Kingdom

Second Visit - still a great place

having visited this hotel in 2012 and loved the area we decided to spend a week all inclusive. A few glitches to begin with, offered a room on the ground floor - not the best for views and although there was nothing wrong with the room itself we asked to be moved. Third floor next day provided us with he view we expected. The one thing about this hotel that is stand out is its staff, all try hard to provide a quality service and are very friendly, with the exception of some of the staff at the pool bar who were very busy so have put the lack of friendliness down to this. The food was typical of an all inclusive buffet but always had something we could eat. We also tried the romantic dinner and paid the extra for this it was fantastic and would recommend this to everyone - well worth the extra cost. The rooms themselves are fine they could do with a bit of an upgrade and previous comments about the fridges are correct. The beds are very comfy and if you have a balcony facing the sunset then its the perfect place to end the day.More

JT2118, Perth, United Kingdom

Good Hotel, Great Location but Room Refurbishment Required.

We stayed at the Barceló Santiago Hotel in September this year for a two weeks and had a great holiday. The hotel staff were very friendly and helpful and to top this the hotel boasts a superb position, with magnificent views of the island of La Gomera and the Los Gigantes. The check-in was very quick and efficient and we had the bonus of a welcome drink of chilled sparkling wine upon arrival. We decided to upgrade to a superior room, which was very clean and tidy complete with good quality bed linen and towels. Although the position and sea view were exceptional, the room was past its best and needed refurbishment. We also had to rent the safe at 3 euros per day, which is unusual for a superior room. The room fridge was inefficient and didn’t keep the contents cool and we had a full length mirror that was annoyingly crooked! The air conditioning was efficient and kept the room cool. The restaurant is positioned centrally within the hotel complex and has both inside and outside dining, we always queued for an outside table due to the restaurant not being fully air conditioned and too warm at times, it’s certainly worth the 20 minute queue to get a table outside. The food was of good quality, hot and with a large and varied choice of menu. The hotel grounds and swimming pools are kept immaculately clean and tidy with good facilities including; tennis, football and the Spa. The pool bar and bistro is open from breakfast until 12.00 pm and is serviced by a great set of waiters and kitchen staff. There is an adequate number of sunbeds and shades for all hotel guests – word of advice, the best positioned sunbeds get taken around 7.30 am each morning. The WFI system is excellent with good connections and band width from most parts of the hotel. Please note that all guests are required to register on line with the hotel to get full coverage for the length of their stay The animation team are lively and full of enthusiasm, with a full programme of recreational events taking place each day. The evening entertainment was varied with live shows starting around 10.00 pm every night. The hotel decided to have a ‘white’ pool party during our stay, which was fantastic with lasers, acrobats, dancers, ‘fire eaters’ and music. The pool party finished with dancing around the pool until 12.00pm. The quality and price of the hotel drinks are reasonable and are served continuously from around 10.00am and until 01.00 am in the lobby bar. This is a well-managed, well-appointed hotel in a superb location. The staff are very professional and always eager to help. We were more than satisfied with our holiday and will be booking again next year, perhaps on an all-inclusive board basis and with a suite. We consider the following hotel staff require a special mention: • Hilda our room maid for her devotion to cleanliness and neatness. • Francisco for his humour and service during our lunchtime meals. • Elvie the Lobby Bar waitress who served us with quality drinks on many occasions.More

allan_c148, Manchester, United Kingdom

More positives than negatives

This was mine and my partners first holiday on our own (we usually go with friends). We decided on this hotel purely because i liked the views, we didnt really take anything else into consideration although we did read the reviews before booking. We decided the reviews werent 'too bad' so went ahead and booked. Most of the reviews mentioned requesting floors 3 or above so we did this when we booked. We arrived at 11pm and upon arrival the staff were very friendly, directed us to our room and explained they had layed out a meal for us as it was late. The room was on level 3 with a great sea view and was clean. The only criticisms on the room were that the air con smelt a little and the room could generally do with being updated. We did experience ants but this was because the hotel staff had dropped in a birthday cake and left it uncovered. Once the cake was thrown away, the ants went. We were all inclusive and found the drinks menu and snack bar to be pretty good. The main food wasnt always great but there was alot of choice so you could always find something you liked. Myself and my partner arent fussy eaters but as we were staying there for 2 weeks, we did find the food to become repetitive so opted to eat out quite abit the 2nd week - the sports bar across the road (on the corner) does AMAZING food and the waitress 'lucie' is lovely! The hotels daytime entertainment doesnt seem much but the animation team do their best to involve everyone and at the end of the day, it is what you make it. Myself and my partner made alot of friends participating in their games. The team are very friendly and go out of their way to help you and make you feel welcome. Raquelle and Remi were brilliant and were always entertaining us and joining in with our group. The evening entertainment was abit dire. Most of the acts were dance acts, magic acts or acrobatics which were abit 'same old same old' but the westend and motown acts were brilliant. The entertainment finishes quite early so we used to head over to route 66 once it had finished. Day trips were cheaper to book across the road than with the holiday reps. We did the boat trip, loro parque and siam park. All the trips were well worth the money! Overall, we had an amazing 2 week holiday! We couldnt fault the staff or the animation team atall and will definitely be going back in the future! More

Sammy C,

Don't be fooled by the pool area

Me and my girlfriend stopped at Hotel Barcelo for the duration of 10 nights. Arrival was good took just over an hour, we we're greeted by the friendly staff and champagne on arrival which was a brilliant start to the holiday and so far so good. The following day we met the Thomson rep in the tapas restaurant. Which was non existence as a restaurant and was a meeting room, so take into consideration there is 1 restaurant and not 2. The rep explained the local area and all the attractions, restaurants, shops and ways to get around. He wasn't very clear when talking and made a lot of mistakes. We booked 3 trips which were Siam Park, Loro Park and Submarine Safari which all cost €260 with transfers to two places. I would not book Submarine Safari it cost us €53 each took an hour to get there. You were on the submarine for 40 minutes and didn't see an awful amount only the diver pulling a stingray around and pushing the fish near the boat. Honestly a waste of money, if you want to see creatures all under the sea then Loro Park gives you that opportunity. I would strongly recommend going Siam park was the best experience we had we were there all day and went off to Siam mall. Make your own way there is really easy. Loro park took nearly 2 hours to get there but was well worth it. Was there until 4:30 arrived at 9:30, the shows were amazing and all the wild animals were a joy to see. Back to the hotel which isn't worth a 4 star may I add, the only thing rated at this hotel was the pool area, the staff and views. We stopped at 345 which gave us a fantastic view of the rocks and sea. The room itself was very basic the TV had 3 channels so get use to BBC world news. The bed was comfy, but the sheets remained on the bed for the 10 nights! Which was unhygienic considering the heat. The bath towels were another issue which they kept folding back up so we has to ask for clean ones (bizarre I know!). Another thing advertised as being a key point was the Air con and WIFI which we're very poor. The Air con did nothing I had to at one point get my girlfriend to blow air at me! The wifi was non existent so why advertise being so? Bathroom was basic, wardrobes were nice. The cleaning for the first 3 days was good but then there was a problem in which the cleaner has caught the arm of my expensive blazer in door and smashed all the buttons, previously she's kept catching it in the door Careless! I informed the manager and she kindly fixed the issue, even though they weren't the same buttons I appreciated the gesture. From then the cleaner only made the beds, we had bugs in the room and captured 3 cockroaches in glasses. On the desk was ants everywhere which we informed reception but wasn't resolved. The staff were very helpful, friendly and hard working, they kept the problems of the hotel together. The pool area and sunbathing area was top notch and was the best feature of the hotel. The pools were kept immaculate and there were 3 with a jacuzzi and a shallow pool. Sunbeds were always available and we just put a towel down in the morning which everyone did. The bar served good food and reasonable prices for drinks, the entertainment was annoying as it was two members of the 'entertainment team' playing awful songs and voicing over them like it was a radio station. I don't mind music but I don't want to Justin Bieber singing BABY BABY followed by a loud Spanish voice talking rubbish. The views from the sunbathing areas were beautiful. It was easy to get around and took about an hour before you made it anywhere, the local buses had air con onboard. The buses to catch we're the 477 and 473 which were opposite Lidl and cost about €4 each. Last of all the food served at the restaurant was at a good standard. Breakfast served 5 types of cereal, with fruit, meat, salad and cheese for sandwiches. The main food tray had chips, beans, sausages and other bits. The main grill plate had eggs and bacon being cooked. Lunch and dinner were both good with fresh squid, mussels, fish and meat being cooked. We enjoyed Chinese night and Mexican night. In conclusion the money we payed for the holiday was pretty over priced for what we received. We were pleased with the holiday but there was a few things and other things being wrongly advertised. Would we go back again? Not for £1600 half board no way !! More

chelsey j,

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Hotel Barceló Santiago
Rated: 4.0 /5 based on 2713 customer reviews
from £205.24