This hotel is in one of the island’s most scenic spots. Along with great views, you get three main pools and two restaurants.
This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.
The Barcelo has three huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.
This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.
You have a bit more space in the superior twin rooms sleeping up to three. Plus you get some extras like one free entrance to the spa circuit per stay, a rain shower and your minibar is restocked daily with one bottle of water per person. The balcony or terrace lets in plenty of light with views of the Atlantic Ocean.
Average monthly temperature and rainfall for the Puerto de Santiago location.
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No air con apart from in room and that didn't work very well. Staff in pool bar miserable to British but much more accommodating to the Spanish. Food the same each week and not much for vegetarians. Buffet restaurant full of flies. Rooms ok and quite comfortable with good views across the sea. All inclusive restricted and only available up to 11pm. More
A relaxing and enjoyable stay with outstanding staff!
We originally stayed in room 721 and asked to be moved as the furniture was very tired and air con weak. This was arranged without hesitation within a day. Room 817 was a lot nicer (although son immediately slipped in shower which could have been serious - slip mats should be provided as its VERY slippery...also am reporting now the kettle did not switch off and was boiling dry - roasting hot to the touch). The staff are only too aware that the hotel is in need of modernization but are willing and happy to try and solve problems - room too hot? Ask for a fan! Any issue with the room was attended to promptly and one of the lovely managers Javier even arranged for a surprise complimentary birthday cake and bottle of bubbles after I spoke to him about the spa being closed and needing to exchange my included vouchers for a treatment! Thank you that special thought and kindness made my day. The desk staff are five star all the way and once the planned scheduled refurbishment of the lower rooms and revamp of aircon system are in place this hotel is certainly one I'd be happy to return to. As a foodie there was plenty of choice with one request..."please can you grill the meats instead of frying everything?!". The bar could do with making proper cocktails though.I traveled as lone adult with a 9 yr old son and felt so safe that I even rented a car to drive 1 and 1/2 hours over sheer mountain drops to get to Loro Park (thank you Google Maps!). I was secure knowing my son could play with other children safely whilst I relaxed on a nearby sun lounger. I found if you put a towel on around 9.30 am and set up before a breakfast there were still plenty of spaces for the 2 of us and the helpful life guard would move umbrella stands if you needed it. Be aware that Siam Park transfers etc all have to be waited for outside at the bus stop as we missed a bus to Aqualand thinking they would come in to reception and paid 30 EUR. This hotel is a bit out of the way but make sure you visit the lovely lady over the road with excursions - so helpful, friendly and knowledgeable about the trips - especially boat one - DON'T book rep's as they will put you on an hour transfer (which may not show up according to one couple who waited for an hour outside in midday sun to be told it wasn't booked!) to go south when in fact there's a local harbour doing lots of water sports and trips saving 3 hours bus time. Siam Park better for older children - Tsunami attraction GREAT fun...Aqualand only ok but additional opportunity to personally interact with Dolphins was lovely ...Submarine tour bit of a disappointment as not much to see under water...Catamaran whale/Dolphin watching and tapas lunch very pleasant but can get choppy so would recommend sea sickness tablets. Loro Park great but parking is a nightmare is you get there after midday as we did. Animacion inhouse team as with all the staff so friendly and hard working but the repetition on a 2 week stay of music and routines did get a little irritating and invasive of relaxation and it could afford to be changed around every other week - plus the volume was so loud one afternoon in our sea view room that I did ring to ask them to turn it down - it was like someone shouting in a club in my room and we were at the end of the hotel! So if you want a quiet destination to switch off this is not it...perhaps a better balance should be struck and have a more chilled vibe in the afternoon when people might want a siesta? Warning! Don't rely on weak wifi or 1 English tv channel to keep the kids amused in your room- set up a cheap roaming tariff instead with your mobile provider to tether ipads etc and watch Netflix as we did! All in all many thanks to this amazing team - I do hope that we get the opportunity to return to this jaw dropping setting and formidable hospitality team!More
LONDONLASSIE, London, United Kingdom
Great views, well worth a visit
We were very worried about coming here after reading some of the reviews, but in our opinion it is a lovely hotel.
The staff work extremely hard and are always on the go.
Christian in the reception was brilliant, we had a couple of minor issues with the room (the door wouldn't close and we accidentally broke the toilet handle), both of these were delt with swiftly.
The room is pretty simple twin beds, a bed settee and your usual desk and TV. The room offers air conditioning, ours was exceptional but out neighbours said theirs wasn't as good as it didn't seem to keep it cool, however it is run on a thermostat so maybe it wasn't set to the right temp?
Food wise you have salads, fries and a variety of fruit every day, plus a variety of different foods on different days such as fish in batter, pork, beef wraps, hamburgers etc... The staff are more than willing to help for different dietary needs all you have to do is ask.
The all inclusive list of drinks are great and the pool bar offers some tasty cooked food too.
The views are beautiful especially the sunset when looking out from the balcony.
Just come back from 10 days here. We had a lovely time, you can never tire of looking at the amazing sea view & the sunsets are beautiful.
Animation team does not stop, they work soooo hard but if you don't want to join in they don't hassle you which is how it should be.
Cleaning staff never stop, very friendly & kept very clean. We had clean towels in room whenever we needed them.
The rooms are very basic, beds were really comfy but when all you do is sleep, shower & change in them I don't mind. The air con in the rooms is not that great it has to be said & 1 night we had power cut in middle of night for 3 hours but you can't help that.
One downside is no inter-connecting rooms which given we have 3 kids means you have to have 2 rooms so means an adult in each room!
Love the sea views from the balconys.
Restaurant staff work very hard & are super quick at clearing plates. Different theme food each night but always salad, bread, cheese & good old chips regardless of them. Kids loved doughnuts for breakfast & 1 day chocolate fountain at breakfast too!!!! Air con not great in here but you can always queue for table outside.
The pools, views & pool bar are definitely worthy of 4 stars.
We had a great time & will definitely be returning.More
Great entertainment and great location
The hotel itself was great, the pool area , bars and resterant,but the rooms are in need of a complete overhaul as they are very tatty and in need of repair.
Also we were all inclusive but found the drinks were a little restricted, all inclusive should mean just that!
The entertainment during the day was great as well as the evening, you can never tire of the views from this hotel as it is in a superb location overlooking Los Gigantis and the sea.
If only they would refurb the rooms to the star rating they claim this hotel could be perfect!More