Hotel Barceló Santiago  

This hotel is in one of the island’s most scenic spots. Along with great views, you get 3 main pools and 2 restaurants.

This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.

The Barcelo has 3 huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.

TripAdvisor rating

Based on 1930 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Half Board

Buffet breakfast and dinner.   

Facilities ► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms► View all

twin room with sea view

Twin room with sea view sleeps up to 3.

twin room with sea view

Twin room with sea view sleeps up to 3 - can also be sold as a single.

TripAdvisor Reviews Show more reviews »

Hôtel vétuste même pas digne de 2 étoiles

My famille and I are spending our worst holidays ever with Thomas Cook at Barcelo Santiago in Tenerife. Arrival on thé middle of thé night with your little kid. You flnd your family room by yourself and it's very narrow, old and dirty. No réal bed for your kid only a hard sofa where only fakir can sleep. Thé room si flooded un thé night and your kid slips on the waters, your luggage is wet and bath room out of order. You hâve to supply to get a dry room at 3 pm! We wait for this horrible holidays to end!More


As Good As Ever

My husband and I stayed here for 2 weeks from 26th Sep and I can assure those who have read the negative reviews that you needn't worry. We have stayed here 7 times now over last 13 years and we have never been disappointed. Despite what others have said the staff are in my opinion and without exception very friendly and helpful. They are all very busy all the time so just because they don't have a permanent grin on their face don't assume they are unfriendly. The restaurant staff and all bar staff were all kept very busy but they were so efficient and always polite. The cleaners all spoke and smiled when we passed them. However we always make a point of smiling and making conversation with staff when they serve us and so maybe mutual respect plays a part! The hotel itself is always kept spotless - pool areas cleaned every day and no rubbish lying about. Public areas constantly being cleaned - toilets spotless. Similarly in restaurant. As fast as you have finished food and drink plates and glasses are cleared away. Food is lovely - ok so the hot plates in the middle might not be as hot we Brits are used to and as is quite common abroad veg is slightly overcooked. But for some reviews to say food awful and nothing decent is a blatant lie. Breakfast - every kind of fresh fruit you could imagine on most days including melon, kiwi, pears, mango, orange, satsuma, apples, bananas, nectarines, peaches, plums.... Also dried fruit galore- figs, dates, apricots, prunes, sultanas and then tinned peaches and pears. On at least 4 days there would also be fresh fruit salad. Cereals, yogurts. Then the usual standard breakfast - eggs, bacon, sausages, black pudding, scrambled eggs, omelettes (3 or 4 days pw). Bread area was simply amazing and delicious ....every kind of bread and roll you could imagine plus many different types of ordinary bread for toast. Lunch/dinner were similar theme with selection of meat and fish on griddle (show cooking) often tuna or salmon or sardines as well as mussels and langoustines. Then chicken breasts or turkey or pork chops or lamb chops or veal or steak and kebabs/strips of meat for fajitas. Always a paella and pizza and pasta (filled or plain) with a choice of sauces. Then the usual chips/ stews/chicken dishes or fish/ vegetarian dishes. Always soup too. Desserts were lovely - lots of choice of usual cakes but also cheese, yogurts, fruit, ice cream etc. Anyone who can't find something nice to eat must be very picky! Rooms are lovely and beds really comfortable with memory foam mattresses. Showers mostly all walk in now too. Plenty of space too. Couple of fairly minor negatives....air conditioning is definitely not cool enough - we have always been able to adjust this but this time it was already set low and we couldn't get it any cooler - we ended up sleeping with door open some nights. Wifi - everyone can get the free wifi BUT it is super slow! I flatly refuse to pay for high speed as I believe a 4* hotel should provide it free. I did manage ok though but it was a pain. All inclusive drinks menu has been cut quite a bit and where before almost all cocktails were included now only a select few are included. Again I think this needs to be addressed by hotel. All in all though we had a lovely relaxing holiday and would return for an 8th visit. And where else would you get those views? More

DKSS, D&G Scotland

Loved this 'Cruise ship' hotel

stayed here for a 6 night stay after having a disastorous stay at a nearby hotel! Lovely spacious family room with fabulous view of the sea / bay. Hotel and pool were kept very clean. Pool area was lovely, as was the sunbed area many of which overlooked the lovely bay through the glass partitions. Food - this was really good quality and choice given it was an 'all inclusive' style hotel. All our meals were fabulous and we had no complaints at all. The area in which the hotel is in is the downside. Although you have a picturesque view from the hotel, the area is generally run down and not very nice. It is around 30 miles to the main resorts - Playa de las Americas etc. There were no nice shops or restaurants in the surrounding area other than at the next bay around Los Gigantes. Therefore it would be unlikely I would go here again for that reason. The hotel was a bit pricey but I'm sure if you could get a good deal and didn't really want to leave the hotel then this would be a great hotel to stay at, so would recommend it.More

siennamary, Yorkshire

Nice area, ok Hotel!

We went here with doubts(10/10 - 17/10 -14) - dreading it being horrific according to the bad reviews (after we had booked it) it had got and apart from the place being very clean and well run by a not so friendly staff - the reviews were true to words. Our teenagers got rooms on the 3rd floor and they were small and dated - one room even had a broken drawer/door and the other had difficult plumbing as the shower was broken. Plus one of the rooms ended up with an uninvited guest..a cockroach :( We went all inclusive but the kids weren't crazy on the food in the restaurant as it consisted of the same dry fish and vegetable soup, salad and bland bread every day. Wine was ok! The pool bar was quite nice but the staff was not always that friendly and found it hard to smile back. Have never been to Tenerife before so didn't know what to expect but the weather was good and the area we went to - Los Gigantes - was pretty to look at for the first couple of days but then you get fed up looking at cliffs and there was no beach either, just rock pools. Went to one good restaurant a couple of nights only a 5 min walk away - this was the highlight of the week! Maybe a villa would have been more suitable as these huge hotels are definitely not our thing but it seems to be the only choices on the island.More

Mette D,

Good, but too expensive

Hotel located in beautiful area. Most of rooms have great sea view. Nice swimming pools and spa facilities. From other hand rooms and corridors require quick renovation. Room was good but air co didn't work properly. Our bathroom looked like somebody tried to keep it ok with many makeshift repairs. It didn't change the fact that every night 100ts ants were running everywhere. Food was just ok. You could see that many ingredients were bought for the lowest price. Alcohol very ok in all-inc option. Employees were the greatest asset of the hotel. Always kind and professional. Hotel is partially renovating. Before it's finish they shouldn't charge current prices. More

Piotr K,

See all 1930 reviews »

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