This hotel is in one of the island’s most scenic spots. Along with great views, you get 3 main pools and 2 restaurants.
This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.
The Barcelo has 3 huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.
This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.
Fantastic views, great value, what it says on the tin
Barcelo Santiago is built on the side of a cliff which guarantees all rooms spectacular sea views. Returning on 28th October 12 year old daughter and parents were more than satisfied. The hotel is airy and the restaurant on the top floor in or outside dining is available with... great views. We opted for half board and we're glad we did as sumptuous breakfasts and dinners meant we only wanted a snack for lunch and allowed us to go on trips not missing our lunches. The sea food is excellent with shellfish, plenty of white fish and octopus. Different joints each night, plenty of salad and fresh friut - veg was a little over cooked. Restaurant staff friendly and very efficient.
We had a very bad storm one night flooding some rooms. But that morning additional staff were drafted in all was put back very efficiently. We had to call reception for a couple of queries and each time someone was there in under ten minutes. Reception staff excellent though not enough.
Hotel very clean throughout and rooms were spacious and balconies with fantastic views of the sea and Los Gigantes enormous cliffs. The free wifi isn't up to much but for faster wifi just 25 Euros was great for most stuff but not BBC iPlayer.
Just below the hotel is some fantastic snorkelling in and out of rocks with a great display of sea life - but only for the experienced when a bit choppy. Away from all the night clubs but plenty of trips - Loro Park and Siam Water Parks are a must - lots of shops just as cheap as the market if you shop around. We stay 12 nights which was just the right length of stay. Bristol Airport a breeze.
Very good value for money, 4 star with excellent pool and plenty of space for sun lougers only drawback is the aircon isn't up to it.
AWFUL, AWFUL, AWFUL!
Please do not be fooled by the other reviews or the management writing back being lovely.. they are far from it (they just want to save their skin and try to lie and get people to still book!!). I haven't felt the need to ever publically complain about somewhere before but after such a shambles in this hotel I just had to! We booked all inclusive for a week for our first holiday as a family.
On arrival the reception staff were rude. They continued to be rude throughout the stay.
Hotel dated, being done up at the moment which we we not informed of so had to endure banging,paint fumes, painter and decorating trolleys dotted around that we had to get around with the buggy.
rooms: tiny and dirty! no shelving to put toiletries in bathroom, barely any wardrobes and drawers, warm fridge, air con barely cool. Enquired about upgrading to a superior room within 20minutes of being there but were informed by reception staff that superior rooms were of the same size...so if you have already booked.. dont waste money on an upgrade!
tea on the first night, the pork was RAW.. i cut into it to cut it up into pieces for my son and lucky i did as it was BLEEDING raw! Management upon showing him photos of the raw pork advised that it was cooked 'perfectly'.. if it was steak then maybe but not pork!
asked our rep to be transferred hotels as we were worried with the quality of food/hotel especially having an infant with us, were told we could not due to no availibility, so we were stuck here.
boyfriend got food poisoning second day.. management rude yet again. he told me everybody would be sick if it were food from the hotel but as we hadnt ate anywhere else it had to be from there.. later on in the holiday we found out that other guests had indeed been ill due to the food in the hotel!
we then stuck to pool bar food and breakfast (toast/other 'safe' options in main restaurant)
i then got ill later on in the holiday after food from the pool bar so after this we ate out for dinner and tea (waste of money on all inclusive!)
blood on the 'new' sheets in the room also, bin in the bathroom wasnt changed the whole stay either! Ants and cockroaches galore too, we gave up even reporting things to management/reception after a while due to such awful manners and vile rudeness from staff!
when my boyfriend was ill i did ask if we could have upgraded wifi in the room due to him not being able to leave for being sick.. it was like getting blood from a stone, anyone would have thought i asked for a miracle!
the only positives i can say about this hotel is the views are beautiful and pool bar staff are brilliant (they are the only 4 star.. even 5 star thing about the hotel, nothing was too much trouble for them)
Maybe once the hotel has been refurbished, had new staff/management and decent air con and quality food it could be called 4* but until then it is a mere 2*
Id highly recommend the restaurant 'ninos' across the road, its beautiful and very reasonably priced, gorgeous food and lovely service, we were glad to eat there!
Id strongly advise anybody to avoid this hotel, big big big dissapointment, Barcelo are supposed to be a very good chain of hotels but unfortunately id not stay in another Barcelo hotel due to the poor service we had in this one!
ruined our first family holiday!!!More
HanTay13, Wrexham County, United Kingdom
Great, relaxing stay!
Returned from a weeks All-Inclusive holiday with Thomson on Friday 24th October and had a great time!
As you pull up to the hotel it doesn't give a great first impression, however once inside the views from the pools and bar are stunning. We booked a superior room which was well worth the additional fee. We were on the 8th floor and had stunning views of the ocean and the resort, the balcony was a perfect size for 2 people and the room was clean, modern and had great air-con which I don't think the standard rooms have as haven't been upgraded. The bathroom was a blue / green frosted glass, which for a couple if fine but if sharing with a friend you may want to look away when showering!
The Spa was great too which we used when the weather turned for a couple of days, my husband and I had great massages and a full on pamper in the Water Circle.
The drinks are the best we've had on an All Inclusive as well as ice-creams and cakes available throughout the day.
Service is shift and polite, all the staff are very friendly and more than happy to help when asked.
The food was lovely as well, in the main Buffet Restaurant you are always going to get a "school canteen" feel, however we choose each evening to queue up for a table outside which took no longer than 10-20 mins to get. This was a much nicer atmosphere and A LOT cooler when eating.
There are plently of sun loungers around the pools, we never struggled to get one and the hotel was fully booked and we weren't down there at the crack of dawn. The entertainment round the pool is light and not intrusive, however we didn't go to any of the evening entertainment as prefered to sit in the pool bar.
Las Americas is only an hour on the bus for 4E and it was 40E back which wasn't bad considering the 30 minute drive.
I'd highly recommend for a total chill out but great links to other areas if you want to venture out.
This is our 5th visit to Tenerife and we will be back to this hotel!
The views are amazing!More
Holly B, Bolton, United Kingdom
My husband and I have just returned from an all inclusive weeks holiday at the BarcelÃ³. It was Ok but nothing special. food was average, typical all inclusive menu and as the hotel is very big meal times could be very noisy and busy. We eat out a couple of nights to sample some nice restaurants near to. We had a superior room and to be quite honest I did wonder what we had paid the extra money for ?? most of the rooms have a sea view and unless you are going to wear a white dressing gown and slippers all week, I don't consider its necessary to pay the extra money. Oh, there was tea and coffee making facilities in the room for the extra cost and a bottle of water in your fridge every day (however, if you are all inclusive these are free at the pool bar!)
Having been to Tenerife before and stayed in Adeje, I have to say I prefer Adeje, there is far more to do day and in the evening.
There was evening entertainment at the hotel but nothing to shout about. there was a bar called Route 66 across the road with live music which tended to be our entertainment for the week, we both said without that we would have struggled. the surrounding area is in general very quiet.
The beach is about a 20 minute walk away, sunbeds and umbrellas are available at 3 euros each and there are toilet and shower facilities available. Its black sand so the showers can be useful !!!!
if you want a decent hotel in a quiet location then the BarcelÃ³ will tick all the boxes, however if my husband and I visit Tenerife again but wont be staying in Puerto de Santiago, its too quiet for us.More
Wedgwood39, Stafford, United Kingdom
Not the best
Having previously stayed at the Barcelo thalasso spa we were disappointed in the Santiago.
The superior room was fine,however air con did not work that effectively,the balcony door did not secure easily and when the shelf fell off in the shower, mastic had been used,rather than screws ,it was reported to reception but not fixed.
The staff were all hard working , reception is clearly understaffed, very noticeable at peak times.
The food in the restaurant was adequate if not repetitive.
The all inclusive is not totally "all inclusive" a Bloody Mary even using local vodka is not included.
I understand major branded drinks to being included but I regard this as being penny pinching.
The location of the hotel is ok , a high level floor is a must.
Wi-fi only free for half an hour per day, very unusual for a four star hotel.
Hiring a car for the week certainly gave us options to visit other parts of the island.
In summary an ok hotel,needs some tlc, staff hardworking,food ok. Free wi-fi ?.More
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