Hotel Barceló Santiago  

This hotel is in one of the island’s most scenic spots. Along with great views, you get three main pools and two restaurants.

This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.

The Barcelo has three huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.

TripAdvisor Traveller Rating

Based On 2499 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

There are three outdoor pools to choose from. Dotted with palm trees, sunbeds and parasols you have views of the sea from all three. The pool snack bar is also within easy reach.

Tapas bar*

This place offers a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms► View all

superior twin room with sea view

You have a bit more space in the superior twin rooms sleeping up to three. Plus you get some extras like one free entrance to the spa circuit per stay, a rain shower and your minibar is restocked daily with one bottle of water per person. The balcony or terrace lets in plenty of light with views of the Atlantic Ocean.

twin room with sea view

Twin rooms are modern and decorated in neutral tones with tiled flooring. On the balcony or terrace, you have views of the Atlantic Ocean.

TripAdvisor Reviews Show more reviews »

very pore

25 july just back from this place this hotel should be a 2 star the rooms are very bad what you see is not what you get they are full of small ants i had them in cleaning the walls the beds every day but the ants still there the place is dirty the pools are to wee you have to get up at six in the morning to get a sun bed then if you are not at it the joke of a lifeguard will remove your towels but if you slip him some euros he will not touch them this is a very dirty place the food is ok for adults but there is nothing for kids to eat but chips they put chips out in the morning for your breakfast i asked every day for them to make something for my child to eat they said they cant the staff at the pool bar are bad they dont look up to see you they dont say thanks if you are thinking of going there dont the childrens club staff have there favourite kids .there is not enough sun loungers so bring your own dont go p.s the air/con is very poor /very badMore

gibby48, Glasgow, United Kingdom

Very poor not a 4 star

This must have been the worst place we have ever stayed , where do I start no sun beds after 2 days of 5 of us stood watching our granddaughter in the pool I got up at 6.45 to put towels out so we would get one only to be told if I moved the (1) lifeguard would remove them after 30 minutes so you had to have breakfast in relays( call this a holiday ) snooker table always broken went to games room all out of order, toilets always been repaired , they told us when we booked free wifi in your rooms and everywhere in hotel only get in reception if your lucky , staff not attentive at all told by the rep it's the Spanish way we have holidayed in Spain for years but this was by far the worst you could say very rude, you could only get a drink if you sat in the bar by the waiters which could take up to 20 mins and if you wanted another they practically ignored you call this all inclusive it seemed like they where on cutbacks and then after 11 o clock you had to pay couldn't even get water never known that when you go all inclusive , in the restaurant they didn't replace food quick at all so had to wait ages , I could actually go on but my advice is do not go in the busy periods I would never go back even if I got a free holiday there definitely not 4 star.More

Brenda D, Windermere, United Kingdom

poor,not 4 star

Have just returned from Barcelo Santiago on 23rd july with my wife ,son his partner and our two grandchildren.We have been to 4 star hotels for the last 15 years as a family and i can honestly say this is the worst hotel we have been to!!!! The views fom room 555 were fantastic,but thats where fantastic ended;from lack of sunbeds to very mediocre food and rude and ignorant and inattentive staff.we have never been to an all inclusive hotel and had to ask for drinks even water and soft drinks,the all inclusive bar closed at 11pm and i could not get a bottle of water after that time?the list of problems with this hotel goes on.More

nyge, Windermere, United Kingdom


The only reason I didn't give it 1 out of 5 is because the hotel looks nice inside... but the staff were rude and ignorant towards the guests, I am writing this review for the other 6 people that we was with and experienced this holiday with. they have been going there for the past 10 years and have said to us that this year was the worst YEAR!!!! Reasons why: - If all inclusive you will still have to pay for snacks from 1pm - 3pm as you have to pay for certain drinks in the restaurants but at the outside bar which is less than 30ft away you will get that drink for free?. - you have to pay for a safe. - ants in our room - do not trust the staff!! - around 3 workers that were actually friendly there. - life guard was getting complaints left, right and centre due to his attitude and his way towards removing peoples towels & items. (Who does this?) - 2 young Spanish couples verbally abused our group and the managements reaction was... " if I remove them, they will fight all of us and bring more people to the hotel, im sorry but we cannot do anything apart from give you champagne to say sorry"... WHO DOES THIS? surely the hotel and police can remove people? - food was terrible. - Local steakhouse was nice though. - customer service overall was terrible. people need to be smiling at work not ignoring you and throwing you to the side to deal with the Spanish?... anyway.. I would say the hotel has nice views from the balcony and looks nice inside but it is honestly not worth the money to then get treated like this. I am speaking for a large group of people who asked me to write this review as well as my own family.More

daniel i, Northamptonshire, United Kingdom

Stunning views...spoilt by mediocre food and sullen staff.....certainly not 4 star status

Beautiful location.....but this hotel is not all it seems. Just spent a week here on an all inclusive package. Hotel appears to be very understaffed with staff paying little attention to guests....everything seemed to be an effort......not many smiling faces! Food.....not the best quality and none of it piping hot.....after about 4 days you realise that it's the same food just with a different was all over cooked. Website advertises International Cuisine.....yes there was a Spanish evening, a Chinese evening, a Mexican evening.....which really equated to the same food with a different sauce. Day 2 at breakfast (around 9am) I asked for bananas to be told 'there are none'......plenty of cakes at breakfast time every day tho! Rooms.....badly in need of restoration. And even at maximum temperature the fridge was still hot! Entertainment.....this was on every night and consisted of background pop music with 4 artists dancing, one night there was a magician. All Inclusive....this is not as it would can only get food at the beach bar and restaurant at certain times same with beverages. Tasca Bar.....which allegedly offers a selection of tapas and spanish wines was never open and had not been open for some time according to the hotel rep! Wifi......very very poor reception making it almost impossible to access the internet. A relaxing holiday this was not. Very disappointed in this hotel which claims to be of 4star status.More

Briton1, Aberdeenshire, United Kingdom

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Hotel Barceló Santiago
Rated: 4.0 /5 based on 2499 customer reviews
from £240.20