Hotel Barceló Santiago  

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Thanks to a cliff-top setting, ocean panoramas come as standard at the Hotel Barceló Santiago. With the rocky cliffs of Los Gigantes on one side and Tenerife’s sister island, La Gomera, off in the distance - it’s one of the most scenic spots on the island.

The bedrooms are dressed in pale blues and yellows, with painted canvases that add a personal touch. Elsewhere, leafy plants and wicker furniture complete the calming scene.

Outside, there are three big pools to choose from, with a fourth that’s just for children. The hotel puts on a kids’ club, too, so pint-sized guests have plenty of options. Plus, you can swap poolside for beachside in a matter of minutes – Puerto Santiago’s sandy shores are just a short stroll along the promenade.

Food-wise, you’ll find breakfast, lunch and dinner in the buffet restaurant. At lunch and in the evening there’s show cooking - so you can watch the chef rustle up meat, fish and pasta dishes. The same goes for dinner at the à la carte grill, and there’s a tapas bar opem a couple of evenings a week if you fancy something more traditional. Plus, the hotel has a chic cocktail bar – the Lobby Bar's highly recommended by guests.

On top of all that, there’s an ultra-stylish spa. So you can wind down in the Turkish baths, sweat it out in the sauna, or just doze all the way through a massage.

TripAdvisor rating

Based on 1662 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Half Board

Buffet breakfast and dinner.   

Facilities► View all

Buffet restaurant*

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the stunning views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

With sunbeds.

Tapas bar*

Offering a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms ► View all

superior twin room with sea view

Superior twin room with sea view sleeps up to 3, with extras including bathrobes, slippers, kettle, 1 free Spa circuit entrance per stay and rain shower. Minibar is restocked daily with 1 bottle of water per person.

twin room with sea view

Twin room with sea view sleeps up to 3.

TripAdvisor Reviews Show more reviews »

Cattle Market

Been here for a drink in the past and the pool looked so nice thought we would come for a week in February to get away from the rain and floods. Big mistake. Hotel was full. Breakfast and dinner was like a cattle market with no tables and loads of pushing and shoving for the food. Would have been nice to have been shown t a vacant table instead of having to fight for one. Asked for a high floor room after reading previous reviews. None available. Room on 4th floor. Bathroom smell so bad had to keep door shut at all times. On the last 3 days workmen started to drill all day outside the room. Dust coming through the patio doors and covered the balcony. Never again!More

June R, Ware, United Kingdom

Stupendous view

We booked a room for 3 adults (my daughter is 17), my wife had to postpone her arrival for 3 days and we weren't sure she could make it, we didn't have to ask anything, they removed her from the initial bill. This was really appreciated. On the other hand, the qulity of the internet connection is extremely poor for 25€/week. No way to think about some telework or to upload pictures for your family stayed home. The view on the sea and the Cliffs is exceptional, Service is good and food is of good quality (fresh and varied, but not gastronomic)More

Anna Maria C, Puerto De Santiago

Worth a trip

This is a nice hotel, clean very helpful staff, great drinks but BUT the food is NOT! THE FOOD IS JUST WARM EVEN WHEN IT JUST COMES OUT OF THE KITCHEN, the decor in the rooms is dated but they are clean. Poor wifi too. But it's cheap and if you do not. Ind cool food then it's ok!More

jjj3996, Clacton-on-Sea, United Kingdom

Revisit after 7 years

About 7 years ago was when we last visited this Hotel and until then we had many enjoyable holidays here. We read very mixed reviews on this website and were surprised to see negative comments as in the past the hotel had great reviews so how best to check it out but to revisit. This trip was arranged by First Choice offering good value and was on an All Inclusive basis. The fight was pleasant and we arrived early in Tenerife and the transfer from airport to coach was eell organised. On arrival at the Hotel check in was easy and efficient the explanation on where we were roomed and mealtimes explained. We were roomed on the 5th floor which gives a good view of both the Los Gigantes cliffs and the island of Gomera. The room was well presented with plenty of wardrobe hanging space but was a bit short on drawers. After a quick unpacking we could not wait to get back out the room and see any changes. In other reviews everyone rates the quality of the staff and their attention, I am pleased to say that this has never changed as many of the staff from 7 years ago were still there and even more impressive was how many members of staff remembered us from our previous frequent visits in the past. We were very well looked after just as if we had been there recently. The food was at the high standard we experienced in the past and presentation and choice was excellent. Bar service was excellent and offered an excellent choice. The poolside bar is open during the day and in the evening there is a reception bar with entertainment some evenings and a theatre bar for the evening shows. Daytime activities were well organised and carried out throughout the day and entertainment in the evening was both shows from the entertainment team and professional outside entertainers. There was no continuity on the evening entertainment as there was a children's disco and then a very long break before the shows started at 10.00 far too late in most other hotels the disco goes on till the prize presentations around 09.15 and the show starting at 09.30. With the show starting so late by the time it ended the All Inclusive offer on drinks finished at 11.00. The entertainment was very good during the day but was let down in the evenings as the professional entertainers were non too professional with the exception of the Bolas show. Most of the in house team seemed to concentrate on dancing on the shows but the programme is being updated for the summer season. Back to the hotel absolutely no complains or issues with this and we would recommend it to anyone wishing a relaxing holiday with high levels of service. Our checkout from the hotel was simple and efficient and we will definitely be revisiting sooner than the 7 years from the last visit. Our pick up from the hotel by First Choice was not too smooth on asking the Courier if this was the Edinburgh Coach we were told no but the driver said it was. We then had an issue with the other hotel pick ups as it appeared that the coach was going to have about 6 too many passengers. On the next stops this had to gone through again and even with 3 couriers none who spoke Spanish this was causing problems. Fortunately the coach driver managed to organise a mini bus for the extra passengers.More

BraveheartPerth, Perth

Face to face with Giants

In my opinion the hotel has at least three important advantages. The first advantage are the stunning views. Many come to Los Gigantes to take pictures of the rocks and the guests of the hotel may enjoy the wonderful views not only from their balcony (if they decide to pay extra for the sea view) but also from the pool-side. The many complains I read in other reviews concerning the rooms seem to me quite unfounded. On arrival I was given a room on the ground floor (with a nice view, though), which was fine, but as I felt uncomfortable with passers-by peeking into my room I asked for a room on an upper floor. To my surprise, early the next morning I found a message under my door saying I could change the room immediately. The new room (on the fourth floor) was also fine and the view was even more spectacular. I would like to underline that the management deserves an extra credit for changing my room as it was Easter time and the hotel seemed really full. The second advantage is the hotel’s staff, especially the ever-smiling waiters who are excellent in fulfilling their duties, and whose energy seems superhuman (eg. Cristo). Although a member of the animation team sneaking food from the restaurant does not give the best example tor the hotel guests, who are reminded at the entrance not to take any food out…. The third advantage has to do with the food: I have never found a crispier bacon in any hotel : ) As for the rest of the food, on the whole it is quite alright, although we all have our own preferences. Teenagers will be happy with the French fries, good pizza and spaghetti, and the more demanding customers will find e.g. lamb chops, roast beef, roast duck or turkey and occasionally sea-food. I personally would appreciate porridge for breakfast, lighter salad dressings ( be it even plain yoghurt), or some blue cheese on the cheese platter. All-inclusive offer is, I think, superior to what is usually found in other hotels, with a better selection of snacks, drinks and cocktails (cf the menu; lack of price in the second column means: available at no extra charge to AI customers).More

MariuszMis, Krakow, Poland

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