Hotel Barceló Santiago  

This hotel is in one of the island’s most scenic spots. Along with great views, you get three main pools and two restaurants.

This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.

The Barcelo has three huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.

TripAdvisor Traveller Rating

Based On 2269 reviews

  • Official Rating
  • 2Buildings
  • 9Floors
  • 400Rooms
  • 4Lifts

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

All Inclusive

Buffet breakfast, lunch and dinner.  Selected local-brand alcohol, soft drinks, tea and coffee.  Snacks at set times.

Facilities ► View all

Buffet restaurant

This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.

3 outdoor pools

There are three outdoor pools to choose from. Dotted with palm trees, sunbeds and parasols you have views of the sea from all three. The pool snack bar is also within easy reach.

Tapas bar*

This place offers a selection of tapas dishes and Spanish wines on the terrace with views of Mount Teide. Open selected days.

Rooms► View all

superior twin room with sea view

You have a bit more space in the superior twin rooms sleeping up to three. Plus you get some extras like one free entrance to the spa circuit per stay, a rain shower and your minibar is restocked daily with one bottle of water per person. The balcony or terrace lets in plenty of light with views of the Atlantic Ocean.

twin room with sea view

Twin rooms are modern and decorated in neutral tones with tiled flooring. On the balcony or terrace, you have views of the Atlantic Ocean.

TripAdvisor Reviews Show more reviews »

Wonderful week at the Barcelo Santiago in Tenerife!

We had a lovely stay at the Barcelo Santiago in April. The views from the hotel are incredible. The staff was very helpful. The rooms were confortable (the bathrooms could do with a bit of modernization) but the view from our rooms was just amazing (we booked two rooms with a sea view and it was well worth it!). There was a good choice of food at the buffet restaurant (although in my views, the dessert selection could be improved). The entertainment was at the same time not too intrusive/overwhelming and of good quality. Special credits to the friendly and international animation team which puts a lot of energy into the evening shows after having entertained clients during the day! Overall we had a great relaxing and fun holiday.More

,

A well run hotel

This is a quirky building with 9 levels - reception (and street level) being on level 5! Getting around the hotel cane challenging as the lifts can be a long way away. The restaurants and pools are on level 6so there can be a fair amount of walking.More

Robin K, Hamilton

Great location but rooms not so amazing

Stayed at this hotel for 10 days late Feb/ early March 2015. First impressions great - amazing location with great views and supermarkets/ restaurants all within walking distance (although not a great choice of restaurants). We received a glass of champagne on arrival (that I couldn't drink being pregnant but a nice gesture anyway!) but then had quite a long wait to check in as everyone seemed to turn up at the same time of day. When we had finally checked in, I was looking forward to getting up to our superior room (booked as a treat to ourselves knowing we wouldn't be able to go abroad again for a while) but unfortunately we were disappointed. As soon as the door opened, it was clear that the room was really small. We had purposely paid more for a bit of luxury this holiday but with three of us in the hotel room (inc a 4 year old), we were very cramped and tripping over each other. The third bed was a fold out sofa which totally blocked the window and only left a tiny space at the end to squeeze through and get out onto the balcony. You should be aware also that not all rooms have baths as we had assumed which made life pretty difficult with a 4 year old who wasn't happy that she couldn't play with her bath toys each evening. And showering with a 4 year old isn't easy! The outside space and the view from our 4th floor balcony definitely made up for the room though and the swimming pools were amazing. Our daughter also loved the kids club despite there not being any other English kids there when we were. The entertainment staff were amazing and so friendly that my daughter still talks about them all and couldn't wait to get up dancing with them round the pool or at the mini disco every evening. Definitely recommend the hotel for kids and adults alike as we had fun taking part in some of the games round the pool too while kids club occupied our daughter. We made some lovely friends (people who went to the hotel every year for weeks at a time) and even won a few of the games! For kids also, there is a public play area round the back of the hotel that is easily accessible from the main hotel - a big selling point for us when our daughter got bored of the pools (which wasn't very often to be honest but we wanted there to be something else there to occupy her). We booked B&B so only tried out the evening buffet once but the breakfast buffet was amazing, great selection of food and all served fresh. Good choice of food from the pool bar during the day too and very easy to charge everything back to the room so no need to carry your wallet around with you while lounging by the pool. All in all a great holiday which could only have been improved by the rooms being bigger and of better quality. I still feel that we paid a lot of money for a superior room that wasn't superior at all in our minds and beware that there has definitely been some photoshopping of the room photos on the Barcelo website to make them look bigger and airier!!More

SavvyTravellerLondon, London

Fantastic location and staff, food less so!

We spent 3 nights at the Barcelo Santiago in mid-April. We had just spent a week in a favourite hotel of ours in Puerto de la Cruz (and had a lovely time). I had wanted to try the Barcelo Santiago for a while (we go to Tenerife fairly often) - but had been put off by its lower percentage approval rating than the hotels we normally stay at (Bahia Principe Costa Adeje/Tenerife and San Felipe; we also stayed one year in the Luabay Costa Gigantes hotel). We are glad we went as on the whole it was a positive experience. The hotel really does make the most of its stunning location; it is perched on a cliff with spectacular, almost, 360 degree views. From the main terrace we could see the resort, Mount Teide, the Los Gigantes cliffs and La Gomera. The staff we met were all extremely friendly and helpful; check-in was welcoming and efficient (the glass of cava made up for the fact I had to fill out forms with addresses and passport details for all three of us travelling - possibly because we had booked direct on the hotel website?) We had treated ourselves to a de luxe suite which was great - it was on the 6th floor (I think) of the "tower block" on the corner. It had a very large wrap-around balcony, loungers, table and chairs and a (smallish) hot tub on the raised decking area. We had the sun all day (there was a nifty adjustable awning if we needed shade), stunning views, and wonderful photo ops at sunset each evening. The room itself was very pleasant with a wonderfully comfortable King-size bed (it was like sleeping on air - and as someone with a chronic back problem that was brilliant). However, my daughter said her double sofa bed in the living-room area was not so comfortable (rather thin mattress). Had we been there longer, we would have asked for a mattress topper for her. There wasn't sufficient storage, either - quite a small built-in wardrobe, and no proper drawers (apart from small ones in the bedside chests, and in the desk). This wasn't a problem as we were only there for 3 nights, and didn't unpack everything. There was a lovely, luxurious bathroom - though it only has a walk-in shower (I had a look in a couple of the standard double rooms on our floor which had bathrooms with the same fittings, but the shower over a bath). Personally, I prefer to have the option of a bath, too, but don't mind only having a shower for a few nights. There was a pod coffee and tea machine, a fridge (which the filled with bottles of water each day), and on the first evening some chocolates (nice touch). There were big, fluffy white towels, bathrobes, nice toiletries, and gorgeous, smooth cotton bed linen. The only other slight negative is that the unit that consisted of a desk/dresser, cupboard for the fridge, and a lower drawer unit next to that was a bit flimsy and some of the wood veneer had chipped off - didn't mind this, it just looked a bit odd with the other very good finishes in the room. Also - there was one flat-screen TV on the wall in the lounge area. But although there seemed to be an ariel point and socket on the wall in the adults sleeping area, there was no TV. This wasn't really a problem, though I would have preferred to be able to watch some TV in bed. Other similar hotel suites we have stayed in usually have TVs in both bedroom and lounge area. The only other slight drawback about this room is that the decking area of the balcony is above the road (though set back, due to the design of the building) - albeit, a fairly quiet one-way road that runs through the resort. However, there are coaches arriving and departing at times, and on the third day, some ignoramus parked a small lorry outside the hotel and left the vehicle unattended and with the engine running for nearly an hour. A couple of locals (in shop across the road) told me he does that every week. I was gob-smacked. Needless to say, the noxious fumes wafted up onto our balcony the whole time he was there. Another thing to bear in mind, is that there is a bar just across the road (though that closes at Midnight) with fairly loud music. We weren't really disturbed by that, but on the Saturday night there was a disco that pumped out loud music until about 5am! We had to close the balcony door to get any chance of sleep. The swimming pools are a little smaller than they appear in website photos, but my daughter and I swam each afternoon/evening in the salt-water infinity pool, and had it virtually to ourselves. I think only one of the three pools is heated, but the one we went in had been warmed by the sun and was fine. There were lots of very comfortable loungers by the pools, and also all along the terraces to each side of the pool and pool bar area. We mostly sunbathed on our room terrace, and would go down to lunch and swim quite late in the afternoon. The views are truly lovely. This hotel has really made the most of its spectacular location - including having plenty of outdoor tables at the pool bar and the main restaurant. There is a hotel spa and gym - my partner and I had free passes to use the facility for 90 minutes each (you get this if you book direct with the hotel). However, for what you get, it is not expensive if you pay - I think it was about 11 Euros for 2 hours (?). It is very tranquil and new-age - lots of candles and atmospheric lighting, ice buckets, sauna, steam room, fancy showers, and a small pool with a jacuzzi bench and a couple of hydrotherapy jets (disappointingly, not as powerful as hydro-jets I have tried in other places, but still very relaxing and therapeutic). The only negative here was that the shower in the changing room was pathetic, so I rinsed off and went back to shower in my room - not sure if the water pressure was reduced because they were about to close? Now I come to the food. We mostly stay on an all-inclusive basis in hotels in Spain and the Canaries. We have stayed in the following chains - Iberostar, Riu, the three Bahia Principe hotels in Tenerife, Luabay (though it was Spring Hoteles at the time). All these hotels in our experience have very good AI buffets - it's not haute cuisine, but a good choice of food (though the wine can be a bit dubious). We were slightly disappointed with the food available at the Barcelo - there was no paella at the evening meal (standard at all the other hotels we have stayed at), there was Gazpacho on only 1 of the 3 evenings we were there, there were no pancakes in the mornings (though apparently they do them once a week), no show cooking or cooking anything to order (at the other AI hotels we have stayed at, they cook eggs/omelettes etc to order), and not a lot of replenishing of the freshly cooked food. I notice that people are commenting on badly-cooked meet and fish in reviews. Each evening, the chefs seemed to cook lots of fish and meat on the hot plates/grills, then leave them to go dry under the heat lamps. We DID manage to get reasonable meals each time, but I think if we had been there longer, we would have struggled. The odd thing was that they had a fantastic salad bar (lots of variety) - better than I have seen in other AI hotels. And the fresh fruit was varied and of high quality, too. And another bonus point was that there is a fresh-orange-juice making machine - but I only discovered that on our final morning (the restaurant is very large!). Other than that, in the morning there was the usual selection of breads/hot food/fruit/cakes/croissants etc. We had lunch each day in the pool bar - excellent, friendly service, and very nice salads (the daughter opted for chicken nuggets or burger each day). However, there was a limited AI menu - there were several dishes that were payable. So - again, had we been staying longer we might have got bored with the Pool Bar menu. And I don't really understand why things like Garlic Prawns had to be extra. The joy of being in an AI hotel, is not having to bother with cash or signing bills. I really do think the hotel management should address this. It makes the hotel look a bit penny-pinching. The other thing about the pool bar is that it is waiter service (not a bad thing at all, and we got very good service, but I prefer to go and choose from a buffet). The final slight negative was that on the last day, having been told for the previous two days that we would probably be able to keep our room after check-out time for a fee, we were told that we could pay 27 euros (we wanted to keep the room until 4pm), but we would have to move to another room as they were doing maintenance in our room! I said that the whole point of paying extra to stay in a room was to not have the hassle of moving everything for the last few hours of our stay. We argued the toss a little at reception, then resigned ourselves to packing and leaving the room at 12. Meanwhile, I left a complaint message with the Customer Service office (we had wasted a good 40 minutes at reception waiting for them to let us know what was going on). About another 30 minutes later, a manager rang to say that we could stay in the room as long as we didn't mind a workman coming in to do something out on the balcony. A bit later the workman turned up with the very pleasant female manager and went out to tinker with the hot tub for all of about 2 minutes. And that was it! We knew that the room wasn't booked for that day or several days after (according to the booking screen we saw in Reception), and I think it would have been a nice gesture if the hotel had waived the extra payment - after all, we had wasted well over an hour after breakfast not knowing if we could stay or not. In the end, we payed 27 Euros for the privilege of not having to rush to finish packing, and being able to sunbathe on our decking for an extra couple of hours! We probably would go back to this hotel - for the views, the comfy beds, friendly staff; and we'd probably opt for a slightly cheaper room. I think the rooms in the block under the terrace and pools probably get more sea noise (which I prefer!) than traffic and bar music noise, and most seem to have fabulous views - even if the balconies are not as large and sun-drenched as the one we had with the suite. Although we love the convenience and ease of AI, I think we would consider going HB to the Barcelo - then, if the food is still disappointing, at least we have the option of trying out some local restaurants. We didn't go to the evening entertainment. We eat quite late, and we would then go and have a brandy and coffee in the pool bar (quite atmospheric as they had tea lights out on the tables). If you like a decent coffee, ask for a Spanish one - cortado or cafe con leche - if you don't specify Spanish, you get some brown frothy liquid from an automatic machine - the "Spanish" coffee is from a proper espresso style machine! One other minor gripe - the "free" Wi-Fi is pretty useless, and when we paid for 24 hours of upgraded Wi-Fi it wasn't much better. Every hotel I have been in in the UK and France, has free, good Wi-Fi. I just don't understand why hotels (seems to be all the hotels we've stayed in in Tenerife) don't see the value of providing free Wi-Fi. After all, every time someone posts something on social media, the hotel is getting a PR boost. Another slight drawback - there is not hotel parking (that we know of). We managed to park our hire car across the road from the hotel, so I don't know if lack of parking is a potential problem (we had the car towed while we were in Puerto de la Cruz!) We did enjoy our stay, and may return in the future. But it's not quite top of our list in Tenerife.More

FABFEB3, London, United Kingdom

Birthday treat!!

I have just returned from this lovely place, but before I start on review I would like to sincerely apologize to the gentleman at the reception called JAVIER for over reacting in regards to my neighbour next door. I was wrong I am sorry. The room I was given number 526 had all I could wish for and yes I agree it was located in the quieter part of the complex, I had a beautiful stay and enjoyed every minute of it ! I was travelling solo and most of all wanted quiet and relaxing time. At Barcello Santiago I have found all that, even so the peace is busy. The hotel is large and views can be either sides. It is located directly on the beach with some amazing views,there are two large pools for adults and additional for the kids, a safeguard is on side observing the swimmers carefully, there is a jacuzzi outside by the pools for all, plenty of sun beds around and pool bar with good choice of drink/food. Yet the whole complex feels very safe. It was my birthday at the time of my stay and I just want to say big thank you to the Barcelo staff for the complimentary bottle of bubbly that I found in my room! It was so unexpected but how lovely surprise! Thank you! A special thanks to such a nice gentleman called MONRAY who works very hard at the restaurant making sure all is fine for greeting me in my native language each time at the door. It was a nice gesture and made me feel very welcome! If you are thinking of travelling there alone you will always find something to do and surely won`t get bored! There are at least three bars at the hotel, an activity well organized throughout the day such aquarobics, yoga, tennis, loads people have seen were jogging along the sea promenade. There entertainment on each evening based at the large theatre`s room, they do shows including singing and dancing. Seemed to be popular with guests, always full audience. There is a spa at the hotel offering thermal massage and all sorts similar treatments but unfortunately this is not free of charge. There is also hairdresser salon that does cut & colour etc. The free wi-fi in my room was working on and off but I could always get great signal on my balcony, also around the hotel(pool area/ bars/ lobby) I had never any problem to connect and the speed was good. The staff especially behind the bar very friendly and cheerful!.. I recommend you try Canary Island cocktail which seem to be getting stronger each time I ordered! But loved this drink thanks guys! There is a maintenance person at the hotel. I had an issue with a hair dryer and the balcony door got stuck so that was fixed at once. There is also a medical help if needed. The rooms are big enough and bright, good size balcony with comfy chairs. some of the rooms get you beautiful view of the sun set , fortunately mine was like that. There is flat screen TV wall mounted witch has most of the international channels. For example for English there were BBC, True movie 1, True movie 2, True entertainment, True Drama and some sports channels for the boys! For Polish guests TV Polonia. The sockets at the bathroom were convenient located for straightener/hair dryer/ shaver, good magnifying mirror just in the right place, great two showers (handset and rain shower) plus bathtub. Bed very comfortable with memory foam mattress , good selection of different size pillows reminded me of Dunelm Mill! Outside the hotel there is not much just a small shopping centre, some gift shops , supermarket, couple bars , restaurant so if you want any more of that then a walk of approximately 15 min is required, some up hills and stairs in between. Cash machine was allocated at the hotel. Post box is just outside, international stamps sold in the reception. I recommend this hotel to anyone, book and walk there in confident you will not be disappointed. Perfect for couples and romantic gateways! Good for quiet people who looking to relax. I definitely want to return!More

Anovi k, Birmingham, United Kingdom

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Hotel Barceló Santiago
Rated: 4.0 /5 based on 2269 customer reviews
from £287.12