This hotel is in one of the island’s most scenic spots. Along with great views, you get 3 main pools and 2 restaurants.
This place is built into a cliff, which means you get panoramic views over the island of La Gomera and Los Gigantes. Playa de Arena is about a 15-minute stroll away, and you’re 5 minutes’ walk from a sandy beach.
The Barcelo has 3 huge pools and a good range of eating spots, too, as well as a snack bar which stays open late in summer. There’s also a handful of bars and restaurants just outside the hotel.
This buffet restaurant serves a range of international cuisine for breakfast, lunch and dinner. There's live show cooking with meat, fish and pasta dishes. Not only that but you can enjoy your meal while admiring the stunning views of La Gomera. There's a dress code here, with long trousers for gentlemen at dinner.
Starting with the positives: Stunning location, on a promontory, overlooking the Los Gigantes cliffs and the island La Gomera but also near bars/shops if you wanted a change. The views were spectacular and every night we were treated to a fantastic sunset. The outdoor pool bar was great for a drink before dinner when the sun went down. 95% of the staff were very helpful, all worked hard, particularly the animation teams. The shows were entertaining but certainly not Las Vegas.
Now for the negatives:
Most of the Tripadvisor reviews this summer have commented on the major faults: 1) poor/ ineffective air conditioning, 2) drain smells, 3) no allocated smoking areas, 4) charges for pool towels.
1) There is no aircon in the dining room, meaning the outside tables were in demand and it could be a long wait. Aircon thermostats in the rooms did not work, or, I suspect had been disabled.
2) The bathroom smelled quite disgusting on occasions, reminiscent of my holidays to Spain in the '70's. Ours badly needed renovation (limescale, cracked tiles, no grouting).
3) This is a "smoker friendly" hotel. Anywhere outside was fair game for a puff of smoke in your face, even when you were eating.
4) You do not, in a four star hotel, expect to pay a 12 euro deposit for a pool towel and then a further 2 euros if you want a clean one.
Now here's the thing: There was a guest book in reception and all these criticisms had been mentioned, going back all the summer. Pages and pages ! Moreover, there was what appeared to be a management team (suits & ties) going round inspecting stuff and writing on a clipboard. Unless they were blind or illiterate they could not help but to have noticed. One would expect some kind of apology about the aircon or the drain smells with the usual platitudes and maybe even a free drink as compo. There was nothing ! A complete lack of customer care.
I would certainly go back to this part of Tenerife but not to this hotel and probably not to any of the other Barceló hotels.More
Happytrailertrash, London, United Kingdom
Room with a view.
I arrived 31st August for a 2 week stay allocated room 457 ....air con almost non existing , was told the air on was automatic it came on when temperature went about 26c while I was they the temperature was well above 26c But still the air con wasn't very good, sewerage smell terrible, no air con in dining room they had to open the windows to cool it down which wasn't too good , food awful always left over from day before soup watered down repeatedly, canopy on balcony broken reported it when first arrived on the Sunday was told it would be fixed on Thursday 2 weeks later still waiting for it to be fixed , chairs on balcony made of metal cannot use them , parasols mostly broken and very dangerous as the get blown away come tea time ,
electrics going off all the time . The rest was just the team .they did try very hard .entertainment didn't start until ten.and finished at eleven . . the bath filled with water while having a shower leaving me in 3" of water which took 5 minutes to drain .On the plus side the view was absolutely great .enjoyed show one which was very good the pirate really enjoyed that .the staff worked very hard ..More
Ghost4752, suffolk england
Expect Far Far Better for my hard earned cash- Absolutely NOT 4*
'Before you read this, can I please say I have Never written a bad review before and when I saw a few before we left to go there, I just though- some people you can't please- I was very wrong.
Returned on 12th Spetember after 2 weeks in this hotel, if someone had offered me to go home in the 1st week I would have-GLADLY, which is a first for me, I always want to stay longer!
Pro's- Lovely View, Comfy Bed- That's it- expect more for my 2 1/2K +
We arrived betweek Midnight and 1am, on check in we were told the safe was free for us to use!We went straight to bed, wasn't impressed with the standard of room, but thought I would wait until morning to have a proper look as we had had a long day. Got up in morning to and noticed that the Dressing Table area was covered with Ant's and to find you couldn't use the safe without a special key-3€ per day (After going to reception), my Husband had told them about the ant situation, while he was at reception, meanwhile I noticed on unpacking they were also all in the Wardrobe, we went straight back to reception and told them politely it had to be dealt with that day or we would not sleep another night in that room. After being told to re-pack (Which I refused until we had seen the other room) and return to reception at several different times throughout the morning, so they could show us another room, each time we returned we were given a different excuse as to why we couldn't see the room- wasted majority of our 1st day! Eventually we were given another room, no ants this time but quality was still poor. Had a couple of Coackroaches instead! Which you should never get in your room if the Air Con works properly!
Food- Very Very Poor indeed!
Air Con- non existant anywhere in Hotel- Heat inside was very uncomfortable throughout.
Staff- Not friendly other than the Bar Staff in Front Reception Bar- at the pool bar- Despite always saying Please and Thank you to them they were reluctant to even make eye contact with you, the guy with the name badge, who by the way had searved me at least a dozen times a day, over the two weeks (With a very sulky- unfriendly attitude)- asked to see my all inclusive wristband on the last day!!!!!!!
We wrote a review in the comment book in reception (There seemed to be a lot of customer complaining about Cockroaches) On looking at the book again before we left, someone who had visited the hotel 7 Times (Why-I have no idea) had written a comment and mentioned our review above, saying yeah-The a.c wasn't that good and ok the food is not great, but the Beds were comfy!!!!- And people should expect a few Coackroaches in a hot country. (I have never had this problem before- Why would you go back 7 times for that?
This hotel needs to get their act together and get the Hotel refurbished and New (Friendly) Staff in place and as for Thomson/First Choice- they need to review it to 2*,We will never go with them again.any hotel we have gone to with Thomas Cook previousley, have been of and excellent quality in comparison for the same price and star!! Stayed in Bahia Principe Adeje last year with them- Amazing!!! 'Go there.'
david186487, Aberdeen, United Kingdom
Beatuiful view in the middle of nowhere
We spend our christmas holiday and new years eve at Barcelo Santiago. The rooms are a bit worn, but the view is beautiful looking torward La gormera. Make sure to get a room in the higher floors. The food is very nice and very variated. Be careful of having fresh salad. One of us got foodpoisening because the salad was not cleaned. All inclusive stops at 11pm i the bar. Then you have to pay for the same bevrages you´ve been drinking all day.The lobby bar is very small, so you will probaply have a bit of trouble getting a place to sit after the show. The shows are OK.
Pool are nice, but as everywhere else people reserve sunbeds even though it is not allowed. Hotel staff are not doing anything about it. Staff is ok, but seem to speak very little english.
The location of the hotel is in middle of nowhere. To get to the hotel you have to go down a very long hill (which you have to walk all the way up to get to the very small tourist area). you could also walk down to Los Gigantes, but make sure you wear very good shoes. it is hills, hills everywhere.
The beach is just a little sandy area with a lot of pebbles and rocks. The natural pool is nice, but it is a bit of a walk to get there.
If you get tired of the buffet make sure to visit the lovely italian restaurant La pergola. It is well worth your money.
As already noted before it is a nice hotel, but have a few weak points.More
Piginawig, Bergen, Norway
L O V L E Y
Just got back from a week here , we noticed straight away the location was great And was pleased to see the hotel was in an area with bars and restraints around , Route 66 bar was good and live music also staff were very good and freindly service worth going to ! The hotel was good our room was nice and didn't feel as though it wa as run down as others have said , however some parts could do freshening up and painting but nothing to major , the air on also wasn't bad could have been beter but if left on all day room was cool when back. The pool area is Lovley and all inclusive food was good and nice choices and plenty thier :)
The hotel staff are amazing !!! The waiters are so hard working they seem to work alll day and the service is fast and they are all freindly !
The entertainment team were also great they are also extremly hard working thier all day and always seem enthusiastic , Freya was a really good singer and dancer and works so hard at the shows !!! I also thought Brenda was a great dancer and always enthusiastic !
Overall would definantley go back again was a Lovley holiday More
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