Our second stay at the hotel, this time for 10 days during September, we booked an accessible room direct again with the hotel, with courtesy taxi there and back from airport. Arrived an hour before check-in time, checked in all but having access to room for that time, so no big problem, just went and had a coffee at the pool bar whilst luggage stored. Had help with luggage when we could check in. Wheelchair accessible room again was brilliant for my husband, with wheel-in shower, the hotel provides a shower stool, although we rented a self-propelled shower chair from the orange badge company, who delivered it that afternoon, just a quick call to say we had arrived and it was there within 2 hours. We had our own sun-beds , table and chairs on our terrace overlooking the pool, so direct access. Made use of the pool hoist, Pedro the pool attendant was always on hand and helpful to assist, and always let us know if he was leaving the pool area for a short time to collect towels etc. Can't comment on the entertainment as we went out most nights. Not a big problem but I would suggest the tables in the restaurant set aside for 'disabled' be only reserved for wheelchairs, these are raised tables for that reason and a couple of times we found that one was not available as these as these were occupied by ambulant disabled guests , there are plenty more tables close to these for access to the food areas. Daniel the manager did on one of the nights we could not access these tables, arrange for extra height table legs to be applied to the legs of a 'normal' table. Overall we had a lovely relaxing time, and will return next year.More
sou74, Essex, United Kingdom
Just returned from a recent week stay at this hotel.
My first visit to Tenerife
I honestly can't fault this hotel ideally located to explore the resort.
Spotlessly clean, extremely welcoming and pleasant staff & excellent food quality.
To be fair rooms & decor throughout is slightly dated but as stated the hotel is spotless.
It certainly.y warrants it's 4 Star rating
Majority of people I met were repeat visitors. One person on his 30th visit.
A slightly older clientele in general than myself but this did not detract from my enjoyment at all.
Pool area very quiet which was great and very relaxing.
Restaurant provided a great selection of food with superb quality throughout the week I stayed.
Staff very efficient and charming
Entertainment / bar area is huge with some restricted views of the stage however TV's are strategically placed to aid enjoyment.
Decent variety of acts to entertain during the week. Some better than others
Rooms are spacious with decent balcony. Beds comfortable & bathroom showers all again spotless.
If I had to have a negative then bar table service can be a bit slow during busy times but totally understandable
I would definitely return, not sure I'd go 30 times though.
Bryan A, Middlesbrough, United Kingdom
Rules are only for some
Went back into hotel to get privacy to make business phone calls and contact family, on return towels and book lifted by pool attendant. Yet we observed a number of sunbeds with towels on them for about two hours and the towels were not removedMore
Just returned from the Hotel Vulcano last night.This was our eleventh visit,food better than ever we had a room on the 6th floor overlooking the side walkway.Hotel sill has excellent cleaning services,staff all first class.The best thing about the hotel is that the sun bed problem they have sorted out.This was the first time we could finish breakfast and just walk out and get a sun bed,no more silly people walking about in the dark saving sun beds,well done to management to listening to clients over the years saying this need sorting.I only wish you had put some nice soft sitting and umbrellas on the decking area which is finished and nothing on it,that would make such a difference to the hotel as it lacks an area were people could sit out in the shade and read or have a drink,this is the only hotel I have been to that this is the case and it would make such a difference to the hotel as I feel this is the only thing that lets this hotel down..Please make a OUTSIDE SITTING AREA IN THE SHADE and you will make all your regular visitors even more happy.If you want a hotel near beach,shops,bars all within a few minutes walk,with excellent food,service then book this hotel.Yes we will be back again for our 12 visit.More
We have just returned from our 3rd holiday during 2014 at Hotel Vulcano and for your information have been a regular customer over the past 20 years. Prior to leaving on this occasion it came to our attention that Sabine's contract with the hotel was coming to an end. This in our opinion is a backward step for the Vulcano. We have seen her operating with Rommey over the past number of years and she is an excellent ambassador for the hotel. She has all the attributes for doing an excellent job and we would earnestly request that she be retained at the Vulcano. Apart from ourselves this is the opinion of other guests that actively participate in the games. Regards Nancy and Aidan KentMore
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