Just returned from the Volcano on the 21st of october 2014 for me it falls short of what you expect from 4 star hotels ? no welcome drink after 7 hour journey standard at other 4star hotels no porter to help take cases to bedroom and explain how air con works standard in 4 star hotels i have stopped in recently ? the creaming of hands on entering restuarant was available but many guests never bothered and staff didnt bother either? Charging one euro a day for the fridge and 4 euros a day for tea and coffee making facilities was a cheap shot standard in good 4 star hotels the pool area needs a total reworking get rid of the metal frames and supply proper parasols i wont be back ?the food was excellent though and the position of the hotel is excellent just a short walk to resort centre the best pub for an excellent nites entertainment on the strip was The Hole in the WallMore
Me and my partner came here for my birthday in September and it was Absaloutely amazing!
Ok it was mainly for the older generation but it was great! the food was a good selection and clean and fresh every day. The staff were all friendly. The hotel was spotless inside and out. The rooms were cleaned daily but one thing I would add is my partners aftershave went missing a new large bottle of one million .
the pools were always warm and clean and the location was so so good!! in the middle of everything :)
would recommend :)More
Excellent hotel and wonderful staff
just returned from a recent ten day stay at this hotel in October
My annual visit to Tenerife for the past twenty years in this hotel both with young children in the past to just us, this hotel and staff has always more than exceeded my expectations.
My thanks to all the staff and management for making my stay so enjoyable.
The hotel ideally located to explore the resort. and island itself, it is Spotlessly clean, extremely welcoming and pleasant environment to stay, all the staff are friendly & willing to assist in any way.
The food quality is excellent, even for the more discerning palett there was always a wide variety of differing foods of choice, this was always well presented and served to very high standard.
The Many dishes that are created and prepared are of a high standard, we normally have dinner out at least twice during our stay, something we did not do during this visit, simply down to the quality of the food presented and eaten . Well done the chef and all the dinner staff.
To be fair rooms & decor throughout is slightly dated but as stated the hotel is spotless.
The cleaning staff are a pleasure to chat with you and more than happy to assist in any item wanted I wanted extra pillows within minutes they were there.
It certainly does warrant it's 4 Star rating is fair to say a vast Majority of lovely people I met were repeat visitors. One couple on there 3rd visit. this year, also with several returning for the xmas holiday that in its self is a recommendation, and only reinforces the review of striving for excellence by all in the hotel.
A slightly older clientÃ¨le in general than myself but this did not detract from my enjoyment at all. My 24yrs old daughter and boyfriend stayed early in August and stated the very same as described here and will be returning.
The Pool area is very quiet, which was great and very relaxing. The removing of the towels on beds before breakfast is an excellent strategy.
As stated all Staff very efficient and charming the entertainment are a real joy to be with and participation in darts â archery-golf -shuttle board to name but a few all great fun.
Entertainment / bar area is huge with some restricted views of the stage however TV's are strategically placed to aid enjoyment.
Decent variety of acts to entertain during the week. Some better than others
Rooms are spacious with decent balcony. Beds comfortable & bathroom showers all again spotless Clean we have stayed in many hotels in europe and are delighted to recommend this hotel in every way, yes the wi fi is a problem in areas but the management are working on that to find a solution I have every confidence this will be addressed and solved.More
127Traveller444, Cardiff, United Kingdom
Nice but not for us - yet
I think I am right in saying that there is a no children policy at this hotel but I didn't expect the average age of the guests to be quite so high. The hotel is very nice and the food is ok too but would prefer to have a wider mix in the age group of the guests. If you are over 70 and looking for a really quiet hotel then this is the one for you.More
DaisyDragon, Dundee, United Kingdom
This was my fifth stay at this hotel, and I must say one of my best. I can't honestly find fault. Ok the food does get a little 'same old' but the choice is good and the quality very good. The biggest bugbear seems to concern sun beds. In my opinion I think the hotel have got it right. It is not fair to reserve sun beds at 8am and earlier only to leave them unoccupied till midday. I found it amusing to see the lifeguard removing the towels of the offenders. Clearly to me the lifeguards were uncomfortable with this task. A great holiday and I return.More
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