I first stayed at the vulcano when it was brand new and felt on my visit this year that it was much the same decor and looking very tired. On the plus side the food was very good and we could always get a bed around the pool although not often 6 together. I found most of the staff uncaring as we had a major problem with a leak in our bathroom, a fridge that didn't work and a shower that soaked the bathroom floor. After 10 days holiday the only thing that had been totally rectified was the fridge. This was only put right because I actually emailed the manager while there as reception paid little heed to my complaints. With a little TLC this hotel could once more become what it was like originally. The young under manager did try to put things right and he was very helpful. All in all we had a lovely holiday but were just disappointed at our room which I have to say was worse than either of the other 2 couples we were with.More
Sue0153, Bishop Auckland, United Kingdom
I only stayed for one night as it was over booked at the spring arona gran but I was very impressed comfortable beds good food pleasant staff and disabled people are well catered for,a had a nice stayMore
cool12day, norwich norfolk gt britain
great place to stay
Have stayed numerous times at this excellent hotel ideally situated for shopping and walking. We have taken our granddaughter twice and she really enjoyed herself and found the food to be very good plenty of choice even for a fussy eater. The hotel is really well positioned the staff are excellent and you are assured of a god holiday that is why so many people return.More
Exactly what was promised....and more!
Immaculately clean everywhere. Polite and friendly staff, especially on reception and in the restaurant - no, that's actually unfair - ALL of the staff were polite and helpful. Nothing was too much bother for them. The bedrooms were beautiful, spacious and easy to get to via lifts or stairs. We observed that the elderly and handicapped were catered for exceptionally well and though the majority of the guests were over 65 that only gave the overall atmosphere of calm and civility. Children started arriving on the Friday before half term and everything got busier but we left the following day so this didn't affect us too much. The food was excellent and there was a wide variety, especially on the salad bar which was very good. Beaches are a short walk away and there are lots of shops and shopping centres which are all beautifully maintained just a very short stroll away. Definitely a hotel for a revisit.More
Helen S, Barcelona
A week at the Vulcano
Stayed at this hotel from the 20th of April 2014 for 1 week .The hotel is well situated in the centre of Las Americas a short walk to the beach, bars and shops . The food here is excellent lots of choice and variety. The staff were all friendly and helpful the rooms were clean, spacious and quiet at night. The weather for the week averaged out at 25 to 28 degrees just nice for walking sunbathing and swimming . Don't take the offer of swapping an evening meal for a night at the Indian restaurant (Small supplement) the food is awful and not what you expect .More
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