I have just returned from a weeks holiday at the H10 with my wife as privilege guests. On arrival we had the chilled reception however no sooner had we sat down with a glass of cold cava after a long journey than we were asked to go on an escorted tour of the hotel. If there is to be a chilled reception, do it, don't fudge it. We ended up walking round clutching our glass of cava not very chilled.
We were shown to our room on the 11th floor and it appeared we had been given a junior suite. It was very expansive and actually bigger than we needed. Disappointingly the bathroom was below standard and certainly in need of an upgrade and nowhere near the standard I would expect. There was a crummy shower over a bath and a half- hearted shower screen and the tile grouting was well past its best. rest of the room and facilities were OK. The balcony was excellent and huge with a stunning view that cheered us up no end. We decided to sleep on it as we were quite late arriving. In the morning when showering the water pressure was non existent as was the hot water. After struggling through a shower we found the shower screen had leaked and there was water all over the bathroom.
We went to reception to list our problems and were assured that the water pressure and heating was a temporary problem. The shower screen would be repaired and after pressing we had the offer to view another room after 2.00pm that day.
We went for breakfast as privilege guests in the new dining area. It is a nice area and certainly a lovely environment for breakfast. However the food served was of a very poor standard and the lack of choice of fresh fruit and juices along with cereals and yogurts was very surprising. My wife and I fiddled with the presented menu and tried to cobble together something that we would enjoy. The standard of the food served was awful and we left the food after complaining. It was also interesting to note that there was no facility to keep any food that was laid out for guests self service was chilled.
On the good side the privilege area for sunbathing along with the area set aside for coffee and drinks that is provided is excellent. There are plenty of very comfy sun loungers along with plenty of personal space. One small gripe, a fridge or an ice bucket with some bottled water for guests to help them selves would be a good touch as its a fair distance and not that convenient to go and get a water. There is occasional service on the sun deck, but it is occasional but welcome when it arrives.
On our return to our room the shower scree was repaired and the water pressure seemed ok and having viewed the alternative accommodation which was more modern and fresher we decided to stick with what we had it was far more roomier.
We ate in the standard dining area for breakfast the next day and found the choice very acceptable sure there is a lot of people and the ambiance is not quite as one would like. But the food selection and quality on the whole was very good.
On the third day we again tried the privilege breakfast,thinking we had just had a bad experience. Well we certainly had a second, I tried to play things safe and ordered scrambled
eggs on toast with mushrooms. I was served a chopped omelette on toast with a pile of greasy mushrooms. What kind of chef cannot make scrambled eggs?? I again complained to the waiter but decided the whole matter was not worth the hassle and we ate in the main dining room for the rest of the holiday.
To be fair I was contacted by a staff member who knew we were unhappy with the breakfasts and wanted to help. Short of her doing the cooking I am not sure she could, however well intentioned. There is a simple solution. Ensure there is a good selection of fruit, juice, cereals, cheese, meats and pastries all kept cool fro guests. In my experience people like to pick and graze these types of food at breakfast. Keep the orders and waiters for anything cooked. It works well in thousands of hotels but H10 don't seem to have grasped this concept.
So many aspects of the privilege are an excellent idea and amenity wise through the day they have it right.Through the day I enjoyed all the facilities on offer and appreciated the upgrade I had selected. As yet I am not sure all rooms are up to standard and they are way off beam with the dining room experience.
As part of the experience to enhance our stay the hotel offered a turn down service. Many hotels do and I fail to see how someone knocking at your day, usually when you are getting showered and changed for the evening with two chocolates and a thought for the day enhances your experience. Its a total wast of time in my view
At all times the staff were very helpful and polite and they certainly enhance the reputation of the hotel.
All in all H10 are trying to get it right and in some areas have done so but its the little details that sort out the best hotels and they have some way to go to achieve that.More
KC95, Manchester, United Kingdom
"IT HAS TO BE PRIVILAGE"
This was our 2nd visit to the gran tinerfe.we opted for the privilage package benefits are access to air conditioned branded drinks chill out Lounge,new sundeck with jacuzzi plus the brilliant hourly waitress service with Nataly she was always pleasant and smiling,Access to the wonderful MIRADOR restaurant with top class service and attention
To detail from Salvattori Gilberto and Abdon.This was highlited when after a storm the mirador was closed and we had to use the main restaurant which I can only say was if you had not known any other would be exceptable , but against the mirador it's average The reception was staffed
by the always smiling Max who was helpful in arranging all our excursions
The room we had was a sea view room which was serviced twice a day by Rosa Mary to a top class standard she is a credit to the hotel.
Thanks go to Christian and Maria for a memorable time.
To sum up if you wish to visit tenerife anytime soon I would recommend this place you will not be disapointed .More
We just love this hotel !!!
We were looking for a break away & couldn't find anything we liked despite many evenings of web searches. Having been to the H10 Gran Tenerfe on Tenerife previously, and had such a great experience; we decided to book another week there with the certainty that we would be very well looked after, as before. On arrival we were disappointed that we were not allocated our choice of room but this was sorted for us very promptly by the hotel Customer Liaison Manager â Maria Jorge. As anticipated we found that the hotel, service, staff, food, cleanliness - in fact everything - was perfect, just as before. We will definitely return again to this hotel as we know we will be able to relax & feel that the staff will be there for us whenever/whatever our needs. Although we are not great fans of in-hotel entertainment, as we tend to like our evening walks along the beach path after our evening meal; I must say the magician we saw on one evening was really amazing!!! Well done to H10 for that choice :) YES we will be back soon - as we promised Maria (& Max another great front of house staff member).This is a no- brainer holiday to book - as we know just exactly where we can get a brilliant relaxing holiday & get spoilt too!!!
P.S. a great tip is to book an upgrade via their Privilege package if you can afford it â you get a lot of extras and a guaranteed sea-view room, if thatâs what you want â you can book that through your tour operator or directly with the hotel.More
1st time in this hotel as we usually stay on 'the golden mile'. Really impressed with the hotel and all staff very friendly & helpful. Christian was especially helpful. Definitely recommend Privilege Club upgrade.
Wanted to visit again but disappointed as hotel now has a minimum 5 day stay.More
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