The hotel is well appointed, obviously refurbished recently. The accommodation was good , we were lucky with our room allocation , definitely worth the extra for a sea view, the sunsets are amazing. The location was excellent, private access directly to the beach, a few good cocktail bars locally( Wakiki, along the prom in particular ) and far enough away from the bars etc. of Los Americas to make them walkable without suffering the noise.
Hotel food was excellent although it could be a bit manic at breakfast. All staff were friendly and communicative. Pool areas were very good plenty of loungers and the pool staff actually remove towels to stop people reserving beds when they go to breakfast.
I would definately recommend this hotel.More
Keith E, Worcester
Keeps on Improving
Just a quick summary of our recent stay at this fine hotel. Once again we had travelled as two couples, our fourth visit. On this occasion I had e-mailed guest relations prior to arrival requesting a high floor as we had paid for the sea view. Our request was duly granted and we were allocated rooms on the sixth floor. The room was spotlessly clean, plenty of hot water and fresh towels with a shower over the bath. Unfortunately the shower screen was of poor design, so we had to use the waste bin to collect the drips. Never mind.
Having read quite a few reviews it appears many guests are opting for the Privilege Package yet complaining about the A la carte menu. What our group noted was the improvement in the standard of the food on offer in the buffet restaurant. Every evening the choice and presentation was special, you could not fail to fill your plate.
The animation team were polite and pleasant. The Italian guests were keen to Boule and Bingo.
Evening entertainment was really quite good this time round, with the usual balance of singers and musicians being well received.
The staff are all polite and hard working, smiling and cheerful.
In summing up, year on year the hotel has improved both in quality and service and we would not hesitate to stay here again...More
Barneston5, Widnes, United Kingdom
Gran Tinerfe an excellent hotel
We recently spent 2 very enjoyable weeks in this very well run hotel. All of the staff are friendly and helpful and made us feel welcome.We celebrated a special birthday and this didn't go unnoticed.The food offered in the main restaurant is excellent and offers great variety.It was a pleasure to eat in this well organized restaurant. You can also upgrade to A la carte if you wish.The hotel is situated opening onto a sandy bay and a long promenade perfect for walking.The areas surrounding the swimming pools are spacious and there are plenty of sun beds. Our bedroom was very comfortable spacious and clean. The entertainment in this hotel is excellent especially the Halloween party and the very professional evening shows.A totally relaxing holiday.Thank You Gran Tinerfe.More
Just spent 2 weeks at this hotel, half board with the upgrade of a sea view room with the privilege package.
We arrived in the afternoon, and were greeted with a glass of Cava, while we were informed as to what the Privilege package included, but no tour as others had mentioned, and no wristbands which apparently we were supposed to have had but never found out about until the last day.
Our room was on the 4 floor with a lovely sea view, and a huge bed with comfy pillows, but we did ask for a mattress topper which was supplied the same day. The housekeeping was exceptional.
Included in the Privilege option was use of a private sun terrace with the most comfortable sun beds we have ever had, with plenty of parasols. No getting up at the crack of dawn to reserve them either, which in the Canaries is almost compulsory.
The Privilege Lounge was also very comfortable with branded drinks and a few snacks included.
We did have the misfortune to stay at the same time as a noisy group which I am ashamed to say were British, that descended like locusts on any snacks that were available, leaving not even a crumb for any one else then demanding more quite rudely from a very concerned waitress. We certainly noticed the difference when they returned home. Peace was restored and the Lounge was again a cool retreat.
We would return to this Hotel, but the reason I missed off a star was due to the food and service in the al a carte restaurant El Mirador. This was a beautiful dining area overlooking the sea where the Privilege visitors could have breakfast and dinner. but the service was so slow, on occasion breakfast took over an hour, and the food at dinner as well as being slow was very hit and miss. We did have some lovely meals, but also some very horrible ones which we could not eat. One particular 'special' which was sole turned out to be nothing but bones,with practically no flesh served on a bed of mashed potato, which also bizarrely contained bones, presumably fallen of the fish. It was not nice.
During the last few days of our stay a new system was introduced, on booking a time to eat we were issued with a ticket which we had to give to the waiter in the evening, as they had put the problems down to guests not booking. We were told quite forcibly 'no ticket, no food' - that was rather scary!
However, that did not solve the quality of the food which still continued to be dismal. Our last meal was ham ravioli with mushroom, which turned out to be a grey unappetizing bowl of pasta with huge amounts of mushroom and very little else. The desserts were very good but although they were called the same every night they were quite different. Interesting!
I really hope they manage to sort the restaurant out as It is such a lovely place to eat, and the quality of food and service is always an essential part of our holiday. With a bit of organization and more staff particularly in the kitchen, it could be superb.
The staff were amazing, and tried so hard to please. We found that they went out of their way to help us with any requests. The hotel should be very proud of them.
Overall it was one of the best holidays we have had ever had in the Canaries.More