Everything is done with style at the Hotel H10 Conquistador. You’ve got a lagoon-like pool, flowering palm gardens, and sleek interiors.
This hotel is set in tropical gardens just across the boardwalk from Playa de las Americas. It means you get widescreen views of the sea, and you’re only ever a stone’s throw from the town centre.
Style-wise, the hotel is modern and elegant. The lobby is all white and marble, and is finished with swish, oversized ottoman seats. Rooms are styled in contemporary colours like off-white, cocoa, and olive green.
Privilege twin room with limited sea view sleeps 2 with a TV with limited English channels and a minibar, with drinks stocked on request and Privilege benefits including personalised check-in and check-out, late check-out subject to availability, porterage, bathrobes, slippers, special welcome gift, Nespresso coffee machine. iPod base, adaptor for iPhone and MP3, pillow menu, entry to Despacio Thalasso Centre and special discounts on their treatments, pool towels, plus access to the exclusive Privilege Lounge with free bar, daily press, TV and internet and access to the Privilege solarium in the pool area with Balinese sunbeds.
Modern and stylish the twin rooms have limited space. They can sleep up to three or can be sold as a single. All have a TV with limited English channels, a minibar stocked with drinks on request and a balcony.
Great location. And great hotel. we were welcomed by a very nice receptionist and got our room earlier than the scheduled time. We were very lucky and got room 414. A room with a great terrace and panorama overlooking the ocean with sunbeds. We didnt have to go to pool aerea and could enjoy maximum privacy. Aldo the restaurant was very good i think and after dinner always good shows.More
Arrived here 16th of april met at reception with a glass of champagne and the girl who checked us in eveyln was great we upgraded to privilege and things just got better and better food superb staff lovely and friendly we cannot recomend this hotel high enough the dacia centre is excellent breda and eamonn sligoMore
Excellent, should be a 5 star
Just returned from the H10 Conquistador. This really is an excellent hotel and in a great location. It is spotlessly clean, very bright and fresh. We booked half board with the intention to swap the evening meal to lunch, but the food was so good we stayed in the hotel. The main buffet restaurant is very good with indoor and outdoor dining, the two speciality are excellent and very good value, the Italian has a great menu choice, lovely decor and great service. The Sakura restaurant was exceptional and again very good value. We had room 217 which was at the end of floor two and had the biggest balcony we have ever had. The pool bar is great, a little slow at times, but then there's no rush when you are on holiday. They try to police the sunbeds as best they can, no towels to be left on loungers before 9am or left to long unattended. I would highly recommend this hotel and will certainly return.More
Very Good Mark for the general holiday - Poor mark for the bedrooms.
Stayed at this hotel from 7th April â 17th April. 10 nights half board.
I have mixed feelings about this hotel. I donât think I would stay here again and not sure if I would recommend. The only time I would stay at this hotel if I upgraded to Privilege but with teenagers in the room I was unable to do so. I think it was more so because there was 3 of us in a room.
On arrival, it was the wow factor. The reception area is amazing, stunning. I looked around and thought yes, glad I picked this hotel for the family.
Check in was a nightmare. No queuing system, free for all. Staff were going between guests checking in, checking out and answering the phone. At one point there was a couple of woman raising their voices. Seems Privilege get checked in before you, even if you have been waiting and arrived before them. At this point I was getting rather annoyed.
Finally checked in by a lovely reception lady, Alexandra. Went to our rooms 208 and 209. My jaw hit the floor â awful. Fridge had seen better days, really dirty. The cupboard door was hanging by one hinge, the room was very small and my daughterâs bed was a mattress standing up against the wall. My parentâs room next door, no fridge, no safe and the draws were jammed shut. The naff furniture was stained and the paint was peeling in both rooms and there was blood on one of the pillows. The views were good and in my parents room you could see the sea to the left. I was gutted at the rooms after the wow factor in reception. The holiday was not cheap and for 5 adults we paid a few thousand pounds and I do like to have a nice room, I know you are not in it much but I like to have a bit of comfort and luxury. The rooms were small and cheap furniture. Furniture crammed into a small space. The fridge was in a cupboard that had not air ventilation â the fridge and the cupboard did get quite warm. It was the kind of bedroom that I would have maybe thought was okay in a 2 star hotel for stag and hen parties. Or the first type of holiday you go on as soon as you hit 18 with your friends, somewhere just to crash out after a day/night partying. Not a family in their mid/late 40âs, children and grandparents having a well-earned family holiday together.
However, went to reception again saw Alexandra and I cannot praise her enough. Her customer service was excellent. We got moved to much better rooms, still could do with a little TLC, no handle on one cupboard door and the fridge was really dirty again, room 033. However, I took a photo of the fridge and went back down to show Alexandra and she sorted it straight away. She was even surprised by how dirty the fridge was. My parents upgraded to room 037 the next day, which was lovely and large.
The maid was such a nice lady to both rooms 037 and 033, however the sheets were not changed for the 10 days stay. The floor was swept and the beds made, the sink in the bathroom was cleaned and the bins emptied. However, the rest of the bathroom, bath/shower and toilet were not cleaned. Quite dirty by the end of the stay. There was one large mirror by the entrance door to the room, however the plug socket was the other side of the room, so for hair dryers, and curling tongs etc., it was really awkward getting ready for the evening. There is a small like a travel hairdryer in the bathroom and a plug. I felt that the lock on the balcony doors was not secure at all and it was easy for other guests to climb over the balconies. I did feel safe in the hotel but was aware that just in case leaving valuables about. Most of the time when we were not in the room they were locked in the safe. The maid I trusted and nothing was touched at all.
The rest of the holiday was lovely. We were half board and I cannot fault the food, a couple of dishes were luke warm on the first couple of nights but the choice and quality was lovely. We swapped and evening meal for lunch as we were going out to eat that evening. I was disappointed with lunch. We went into eat at 1.25pm. Not much choice. Areas empty and not being topped up. I am glad that I never went all inclusive. The drinks in the hotel are cheaper than some bars in the main areas of Playa, we did not spend on drinks in the hotel what we would have paid to go all inclusive. The hotel is so central and great location for popping out and about and exploring the area. Lots of bars, shops and restaurants.
Breakfast was lovely, however, got busy especially between 8.45-10am. I loved the omelettes that were made while you waited. The omelette was so nice. Andres the omelette man, nothing was too much trouble for him, really friendly man. Andrea makes the best omelettes ever, you really need to try one.
There are no teaspoons at all in the restaurants. Some days cutlery had to be asked for more than once, the spoons that they give you are too big for the yoghurt pots.
I would also recommend the pasta, again made whilst you wait. Sidi the pasta man was lovely and with fussy people nothing was too much trouble for him. Service with a smile. There was another guy working along side him, cooking the pasta and noodles and again, great team member. Got to know them during our stay and always polite.
Julan Luis the waiter in the evenings took time out to speak to us and welcome us to the restaurant, really friendly chap and always tried to get a table in his area.
I cannot fault the staff at all. Really nice people. How some people have said on their reviews that the staff are grumpy it is not true at all. It seemed to be mainly German guests at the hotel and I thought they were blinking rude, pushing in and not waiting their turn. The staff are really great at this hotel.
The lady in the hotel shop was another member of staff that stood out and again nothing to much trouble for her. So friendly and polite and very nice lady.
Carlos the bar man at the outside pool bar in the evening, was a star. Really nice chap, helpful, smiling, made you feel welcome. Every night he said hello and asked how we were and had he had a good day. Great team member.
The entertainment is very good at the hotel; I liked the day time entertainment and pool activities something or everyone. I liked the foam party and Christmas celebration and the pool floats. The kids loved them as well. I liked the music around the pool during the day and even though our bedroom was overlooking the evening entertainment it finished at around 11.15pm. We liked the shows and the bands they had on in the evening.
In the evening after dinner we would normally head into town a few minutesâ walk and return to the hotel about 10pm. The seating within the hotel around the bar/lounge area is limited and at times hard to find somewhere to sit as it was busy. Lots of seating outside.
They do not take money at the hotel if you are not all inclusive. It is done by bits of paper/receipts. I must admit we tried to keep up to date with ours paying every few days. Keep your receipts that they give you as they will give you a bill to pay, but definitely check it against the receipts that you have. When you go in for dinner you show your key card to the lady on the desk, you sign a piece of paper and then your drinks order gets put on the piece of paper/receipt you have already singed. One time I ordered a drink from the bar, I ordered the drink, the waitress wrote it down, I had to sign the piece of paper. I had ordered a coffee for about 3 euros but I ended up with a bill and two drinks for over 8 euros, but I had already signed the piece of paper, I did say to the waitress but there was a language barrier so I drank what I was given and paid the bill.
Upon check out with paying the final bill and handing receipts back etc., we paid a deposit for the safe in the room. It was only 18 euros but I was annoyed a little once we were on the way to the airport going home. The receptionist took the receipt for the safe, but with everything else going on never gave us our money back for the deposit. Someone that we were talking to at the hotel said to make sure that you get you money back for the safe as reception will not pay it unless you remind them. This happened to them last year. But, we forgot to remind them and reception never offered the deposit back.
If they updated their bedrooms and the rooms were up to date, clean and like the photos on the web page for Thomas Cook internet page I would stay again. A lot of the photos they use especially on the hotels own web page is for Privilege guests only.
Last year we stayed at the Costa Adeja Gran hotel. It was not in such as a good location as the H10, however the bedrooms were large, very clean and really good quality furniture and really lovely very large rooms and balconies. They had added extras in the rooms which you would expect from a 4 star/5 star hotel. What you see in the photos for the Costa Adeja Gran is what you get not like the H10.
You will see on the photos by the pool, a sunbed area with lovely large double beds, these are for the use of the Privilege guests only which they access with their card key. You can pay to use the indoor spa area if you are not Privilege. The gym was basic but had what you needed; my husband and dad went most days.
The pool towel man is about all day, especially during the morning. If you leave your lounger with the towel on for 30 minutes al your stuff will be removed and taken away. We did breakfast in shifts. As we were in a group and up early we went and got loungers just before 9am and then a couple stayed whilst the others went and got breakfast and then we swapped. If there were just two of you this may be a problem, as breakfast is busy in the mornings and it is nice not to rush when you are on holiday. The pool area is busy by 9.30am. One day was windy and not many people by the pool, there were most of the sun loungers still available, however the towels on the few that were taken were still having their belongings removed. My dad was on the sun lounger next to me one day and left to get food, I was still sat on mine reading my book next to his but still the towel/lifeguard man managed to sneak a notice on my dadâs sun lounger without me even realising. He is quick â made good entertainment in the morning watching him and watching people getting their items back or chasing after him. He would remove anything that was left, handbags, pool bags, sun cream. It was good when it was busy as some people did seem to leave for the day or hours and this is unfair to others. But if you went to get a drink or swim you really had to keep an eye out for him. We never all went together to swim, drink etc., someone always stayed and kept watch.
The back of the hotel faces the sea and you can access this by a gate, to get back into the hotel from the sea area you need your room key. Lovely area outside the hotel with shops, bars and restaurants. Lovely walk along the sea front into town. A couple of really nice sandy beaches about 10 minutes away. They have security on the door of the hotel, I do not know why as no trouble, maybe just in case.
If this hotel made a few small improvements to the hotel it would be lovely all round hotel to spend your holiday.More
An absolutely perfect choice for us ...
We stayed at the H10 Conquistador Hotel, Playa de las Americas for 10 days from 24.3.15 and it was an absolutely perfect choice for us. The hotel is in a prime location with some of the best entertainment in Tenerife nearby, and even if your ideal holiday is simply relaxing by the pool with a cocktail (or two), we think you'll find this place will not disappoint.
From Day One we were welcomed by everyone at the hotel and we enjoyed our stay immensely. The staff were very professional, efficient, hard-working and friendly and the food was amazing ... especially if you've opted for the all inclusive! The entertainment provided was also good quality, and be prepared for some unexpected show stopping surprises!
We were fortunate enough to experience several excellent tribute bands at the hotel, including the Beatles, which were one of the best we've seen, and we thoroughly enjoyed the amazing Pirates of the Caribbean event ... what a stunning show that was. We had no idea what to expect (although we were privy to some of the rehearsals during the week) and the evening performance, which comprised a wonderfully choreographed, theatrical, acrobatic, musical and dancing extravaganza, was awesome! In fact, we'd go so far to say that this hotel seems to have thought of just about everything to make everyone's holiday unforgettable!
As well as the entertainment, the dining was also impressive, offering an extremely varied buffet, freshly cooked alternatives (you choose the ingredients and they're cooked in front of you!) and an la carte menu ... this applied not just to the lunch and dinner but also breakfast! And talking of breakfast, being greeted with a glass of fizz each morning was a lovely touch!
The chefs are certainly well versed in creating crowd pleasing dishes, and we particular enjoyed dipping marshmallows and fresh cream profiteroles into the delightful, seemingly forever flowing, chocolate fountain. Quite how the hotel manages to cater for so many people with the vast amount of menus provided each day dumfounds us, and despite the volume of guests we found the atmosphere at all times remained relaxed. So, whether we were by the pool, in the very stylish piano lounge, or in either of the restaurants, the ambience was pleasingly casual.
As regards our hotel room and facilities, we found these clean and more than adequate size-wise. Although some people have commented the rooms are not particularly large, hopefully the majority of guests wont be spending their vacation confined to their room! Wi-fi is restricted to the main reception and common areas, which we also feel is a good thing, as guests are then less inclined to stay in their room.
The main pool, although a little chilly (it was early season after all!) is big, beautiful and ever so inviting, and the smaller (activity) pool was a few degrees warmer ... perfect for the less hardy swimmers amongst us.
We think the gym could be larger, but as not many people seemed interested in using it while we were there, we found it adequate. It would probably appeal to more people if it was re-sited to a less confined area with some further equipment added, and we felt the existing timetable could be extended. However, having said that, we appreciate we may be in a minority in that we like to follow an exercise regime during our holiday.
Well, we hope you'll find these comments useful and, as a final note, we would just like to convey our special thanks to ...
Tobias Bossecker for managing to run such a tight ship without anyone realising!
Antonio, for explaining everything so clearly when we checked in and for allocating us a lovely room with a panoramic view overlooking the sea, pool and stage area, and for checking us out so promptly on our last day!
The Events (Fun) Team for your individual talent, enthusiasm, unrelenting energy and good humour.
The bar and restaurant staff for looking after us throughout our stay and always greeting us with a smile ... no matter the time of day or how busy they were.
And everyone else at the H10 Conquistador who helped make our holiday so special and memorable!
We look forward to seeing you again next year ... if not sooner.
With grateful thanks and best wishes
Simon & PamelaMore