Everything is done with style at the Hotel H10 Conquistador. You’ve got a lagoon-like pool, flowering palm gardens, and sleek interiors.
This hotel is set in tropical gardens just across the boardwalk from Playa de las Americas. It means you get widescreen views of the sea, and you’re only ever a stone’s throw from the town centre.
Style-wise, the hotel is modern and elegant. The lobby is all white and marble, and is finished with swish, oversized ottoman seats. Rooms are styled in contemporary colours like off-white, cocoa, and olive green.
Styled in light colours and modern, wooden furnishings, these junior suites come with a balcony, offering that extra space outside. They also include a lounge area, twin bedroom, air-conditioning, an extra bed, and a child's bed.
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
My girlfriend and I stayed at the conquistador from June 7-21st. On arrival we were greeted with a glass of champagne each which was a nice touch, check in was easy, but very long winded by the time they told you everything (some you didn't really need to be told) my only criticism about the check in is that you have to pay for the safe (18â¬ a week) which you don't get back after you check out, everywhere I've stayed, you only put down a deposit and have gotten it back. (That's only a little thing).
The hotel itself is lovely, can't fault it. It's location is spot on, right on the beach front and only 10 minutes walk to the Veronicas, there's plenty of bars in the vicinity, the hotel best Tenerife is just a 2 minute walk up the road, this is where the bus for Siam park and the mall leaves and drops off, this is where lost of Thomson excursions are picked up from. There are 3 pools, 1 child's pool, the main pool and the smaller pool, the smaller pool is heated and is really warm, the main pool isn't and can be cold at times, but warms up after a while, this leads me onto the sunbeds, the ratio of sunbeds to guests is ridiculous, there's about 300 sunbeds to hundreds more guests. People put their towels down and are not seen all day, the life guard told us that if they see the guests at their sunbed for a minute, they class them as using it even if they don't return, this was annoying as we only managed to get sunbeds about 3 times in our 2 week stay because of this. However, if you go down to put a towel on a sunbed before you go to breakfast before 9am, their quick enough to remove your towels and take them away, double standards if you ask me.
The restaurant is big, however, the food for dinner and lunch is very repetitive, I can guarantee that you will have either pork, Chicken or veal every meal, there doesn't seem to be a rotation of food. We found that the waiting staff were great for the first week, however, the second week changed dramatically, they were rude, obnoxious and didn't seem to care, they'd rather pay more attention to new guests then current ones, this out a slight damper on our holiday as they didn't seem to care about us, 1 day we waited 20 minutes just for them to bring 2 drinks to our table. The day before we left, I found a big bit of plastic in my food, I told the staff and they just laughed and couldn't care, if a child had had this on there plate and eaten it without a parent seeing, it could of been a lot worse.
The entertainment of an evening by the pool is great, however it only lasts an hour, if that. It starts at 21:30 and will be finished by 22:15/30, this for me wasn't long enough as by the time you've sat down and had s few drinks, the shows over and you're wondering what to do.
On your final day, you have to be checked out by 12:00, but twice in 15 minutes, house keeping came into our room before 10:00am to clean it, they didn't knock or anything. I had just got out the shower on one of the occasions so was still in a towel, this annoyed us as it was as if they were trying to get us out, our room was at the far end of the corridor and doesn't get cleaned till early afternoon everyday, so it wasn't a routine clean, they were coming in to do a deep clean early.
I've given the hotel a rating of 4 due to the bits I've described, but it is a brilliant hotel.
We visited as a couple in May as we upgraded to privileged we expected it to be the best!! We arrived at 10 30pm to be told privileged was closed but there would be someone to show us around in the morning. (There wasn't anyone despite asking at reception).
As it was dark when we arrived we didn't pay much attention to the room, it was very basic not enough drawers for underwear ect had to keep things in our suitcase, the room was very tired and in need of some TLC, I went for a shower in the morning and there was a big ball of black hair
between the bath and the sink(disgusting) the marble round the sink had a big crack in it, no sanitary bags for women this is a basic requirement in any hotel. The shower run hot & cold.
All the upgrade in the hotel was in the foyer and pool area which was lovely that's where it ended I'm afraid.
We couldn't keep the air con on at night as it was like a train in the room the beds were very uncomfortable.
I had to ask for tuck down as we didn't get it for the first 3 nights!!!!
The privilege lounge was lovely good selection of drinks etc just a pity that the person who worked there was very very rude, don't know her name just that she had dark hair.
We were told at reception that the privilege lounge was open until 9pm we went for a pre dinner one night at 8pm and was told by the rude person it closes at 8pm!
We were charged for juice out the fridge which we did not have,told reception they said we will take it of your bill.
On the day of check out we asked if we could keep our room on as we had an evening flight That wasn't a problem we were told, when we went to check out the receptionist said we should have paid our bill in the morning (well I'm sorry neither of us are mind readers should have been told in the morning when we inquired about keeping our room on).
As this is a green hotel you can get your water bottle filled up at the bar for free as many times as you like, this wasn't a problem all week until our last day my husband was refused water as we weren't all inclusive.
I feel the management need to make sure that all staff are trained properly as this clearly was not the case,
We will not return to this hotel we have been in much superior hotels than this.More
on arrival we were offered to upgrade to privelage I had already emailed and they said there wasn't any rooms available I would of put that money aside if it was,i don't take an extra 700 odd euros on hols,we also asked for an iron they do not supply one wife wasnt happy with that,we were took to our room where maintainence were working next door,we had a massive room but there was a nasty smell in the bathroom ,we reported it and was told it would be looked at ,how strange for our in convenience we were given a free drinks voucher two drinks from the bar,WHAT I thought we are all inclusive.appart from that the food was good the position of hotel is great,a nice sports bar ,sauna jaczzi area is available for a few euros extra.entertainment by pool daily and music in lobby on evening.More
" GREAT HOLIDAY "
just returned from 11 nights in June all inclusive holiday .....well what can I say about this Hotel .....NOTHING BAD.... everything was lovely, from the fantastic food, the lovely pool area, the room was lovely and clean, a nice side view of the sea ( room 464 ) and the staff were lovely ...Alba, Jessica and Norman just to name a few and they all work hard and nothing is too much trouble for them ....One tip I would give which I think is a good policy by the Hotel is, if you love getting your sunbeds early like we do, don't leave your towels on the bed before 9 else they will remove them and if left longer than 1 hour... there are loads of beds...More