Locations don’t get much better than this. Set in tropical gardens just across the boardwalk from Playa de las Americas the Hotel H10 Conquistador offers up widescreen views of the sea. It’s also just a stone’s throw from the town centre, so there are plenty of bars, shops and restaurants on the doorstep.
In terms of size, the hotel itself is positively palatial. And style-wise, it’s the epitome of understated elegance. The lobby for example is a huge marble space dressed with low-slung chocolate brown sofas and red velvet banquettes.
As for the bedrooms, they’re classical spaces with marble floors and floor-to-ceiling windows. Extras like satellite TVs and balconies come as standard. You can also upgrade to a junior suite, where style is taken to a more high-fashion level.
A lot of thought has gone into the restaurants, too. In the main buffet venue, they've kept things simple with serve-yourself stations. Over by the pool, meanwhile, there’s an à la carte restaurant.
Talking of the pool area, it's the lagoon-style swimming pools that steal the show here. Stretching along the seafront, they’re accessorised with waterfalls, submerged Roman steps, an island and bridges. And if you really want to relax, the state-of-the-art Despacio Thalasso Conquistador is on hand for spa treatments, saunas and water therapies.
Based on 1718 reviews
- Official Rating
Unbeatable value holidays
- Wide range of destinations
- Opt-in extras like transfers
- Fantastic value for money
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities► View all
Sunbeds, mattresses and pool towels.
Offering breakfast and dinner with an outdoor smoking area and different themed sections such as Spanish, Italian, Mexican, Chinese. Highchairs are available on request.
With outdoor shows such as parrot shows, salsa shows, an Abba tribute and an Amy Winehouse tribute, African dancers, a snake show, Brazil dancers, tango demonstrations and a Barry White tribute. There's plenty to keep everyone entertained. It's held by the pool from June to September.
Rooms ► View all
Twin room sleeps up to 3 with 2 single beds and a camp-bed. Includes a TV with limited English channels and a minibar on request. If room is fully occupied there is no cot space. Room service is available 24-hours.
twin room with limited view
Twin room with limited sea view sleeps 2 with a TV with limited English channels and a minibar on request.
TripAdvisor Reviews Show more reviews »
Not a family hotel
Just got back from this hotel after the half term break, the reception staff are frosty to say the least. The staff in the restaurant are very pleasant and helpful. Issue 1. Security of the balcony doors are poor. Issue 2. The lifts are totally inadequate for such a large hotel and as we know we Brits seem to be the only nation that know how to wait their turn. Issue 3. The food on a evening is poor and a bit like school dinners and I never liked them, if you can swap,for lunch it's far better. Though they seem unwilling to let you do this once you have to let them know each day! Issue 4. If you are waiting for god! then wait for him at this hotel! cos most of the residents here already have one foot in the grave and still don't mind getting their bits and pieces out for the world to see. I think I need help to get over this and I am fast approaching sixty myself!!! Still having nightmares!!! Issue 5.rooms are small and not much storage space. Overall not a great experience. If it wasn't for the company I went with it would have been a disaster. Not even on a nice beach but next to rocks... Some of the people there were downright rude and arrogant and that included some but not all the staff. The staff in the restaurant were nice and one lady who helped us get goats milk for my grandson was an angel as were the cleaning staff. Not family friendly, the staff liked the children but a lot of tutting from the other elderly residents. Why they were there half term week when the kids were off beggars belief, if they don't like children. Would definitely not be returning to this hotel. Ca of NewcastleMore
Carolynn A, Newcastle, United Kingdom
Could still do better.......
We have been visiting this hotel for many years and without doubt it has got better but there are still things that they could improve upon. So, in the spirit of trying to be helpful here are my views. Reception This is inadequately staffed most of the time. There are ALWAYS queues and I only ever saw 2 receptionists on duty at any one time. The girl who checked us in didn't have sufficient time and we felt rushed. Not surprising really with the queue building up behind us. Luckily we have been before so 'know the ropes' but it must be hard for first timers. We are H10 'Grande Class' and, as such, are supposed to get priority check in. This facility doesn't appear to be available at this hotel. Is it? Why not draft in some of the "H10 Club" staff at busy times to deal with returning guests? Rooms Our room was OK. It would benefit from better lighting, it was gloomy in the evenings. The maids were very friendly but service was cursory, they don't seem to have time to be thorough and I'm sure our beds weren't changed as often as they were supposed to be. Towels were changed daily, some seemed a little threadbare. The maids visits were always at lunchtime - why not rotate so we SOMETIMES got done earlier? Paint splashes appeared on the inside of the patio door during our stay - I couldn't see where else they painted but why not do this when guests have left? The bathroom ceiling was in need of painting but wasn't done! On the plus side the paint didn't smell. The award of two chocolates each evening isn't necessary. Although the lady was very nice it made getting showered & changed feel like Russian Roulette! Dining Room Service here has improved a lot, as has the quality of the food. Breakfast choice was especially good. Attaining a table could be difficult some times, the maitre d's are too busy helping the waiters clear tables, and of course, some guests just can't wait to be seated in a sensible manner. Maybe a LARGE notice asking guests to wait to be seated would help avoid the melee. The chef cooking the fried eggs at breakfast now seems to be a master of his art - we only had 2 broken eggs in a 2 week stay :-) My omelettes were always cooked to perfection by the chef. The Dolce Vita restaurant is a much more sedate experience in the evening and the lady in charge is charming but the menu is a little limiting for visiting more than once. Pool The policy of not reserving beds before 9am is strictly policed which is a good thing. That said, the 30 minute rule was a source of some stress to us. I appreciate that some regulation is needed to prevent guests reserving sunbeds all day and not using them but we saw the staff try to take towels of folk (not us) who were in the pool! Maybe an hour would be a better interval? Piano Bar Apart from the tall waiter Pedro, the staff in the piano bar seemed very unfriendly. It was hard some nights to get served and they scowled while they did it. Pedro made us feel welcome and our custom appreciated - maybe he should train the others how to do it? The music & dancing in there was a delight. Overall The WiFi was erratic, why not issue a code for the duration of our stay, not every 3 days. (might cut down the queues at reception). There seem to be many different 'grades' of guests but I couldn't find a clear explanation of what these are - we might have been tempted to upgrade if we understood. The higher floors looked very posh when the lifts took us up there! The lifts seemed inadequate and slow with numerous breakdowns. It was alarming to see elderly guests being rescued one evening. Sorry if this seems a critical review but as a Conquistador guest of over 15 years standing you will realise we think it is a good place to stay in Playa de las Americas!More
Looks aren't everything
There can be no doubt that this is a stunning hotel that is immaculately clean. Unfortunately, for us that isn't enough, you have to also feel welcome and want to be in the hotel and for most of our week we spent our time elsewhere because we just did not feel that was the case. Most of the issues we had came about because we have never stayed in this hotel before, we have never even been All Inclusive before. As such, we didn't immediately understand how things are done around meals etc. Our check-in was dreadful. We got an extremely brief, hurried, explanation of the hotel and we were cut loose not knowing half of what we should. This meant that throughout the week we had to keep asking questions at the reception and, in reply, the staff treated us like an inconvenience, talking to us as if we were stupid. Not all of the reception staff were rude, but unfortunately most of the ones we spoke to were and I suspect it is because they are over worked, there are simply not enough people working behind the desk. Even when you get a friendly member of staff, they often can't answer your question. We were told we could leave our towels at reception, who told us to leave it at the spa, who told us to have them replaced in the 6th floor Privilege lounge. We upgraded to the Privilege package and we really feel like we have been ripped off. We were supposed to get a "personalised check-in and check-out". Certainly not the case. We were supposed to get twice-daily room cleaning and prep. Our room cleaning was very minimal (made the bed). We never had our fridge restocked, and we had to keep washing all our glasses. We never noticed anyone coming more than once per day. We were supposed to get Personalised customer service. With the exception of a few members of staff (particularly Kathleen in Privilege lounge and Maya in Disco Bar who were both excellent) our customer service was appalling. On our first morning, we had a long lie and then unpacked before making our way to breakfast. Admittedly, we got to the A La Carte restaurant towards the end of their service (10.45am) however, service until 11am should mean precisely that. We waited at the sign which asks you to wait while being seated for around 6 minutes and no one came, nor was there anyone in the restaurant. We went to reception at 10.51am and at 10.55am we were served and explained the situation and asked what was going on. Instead of investigating immediately the receptionist said "We'll it's 11am". After explaining it was actually 10.55am and we had been trying to get to the bottom of this for 10 mins, we were taken to the A La Carte restaurant. The member of staff who spoke to us told us it's "impossible" that we waited for 10mins and that he was busy doing other things. We then had the pleasure of eating breakfast while our waiter was quite obviously talking about us to another staff member. This theme continued with a member of staff huffing impatiently after my husband inadvertently detached the carbon copy of the slip you get when you are going in to the buffet restaurant. We were supposed to get pillow menus and pillow tops - couldn't even tell you what these are, didn't see them. The "free wi-fi connection" also leaves much to be desired. It's slow & difficult to log in, which you end up having to do numerous times. Heaven help you if you have more than one device, trying to get a code from reception is like playing darts with spaghetti. The Privilege Upgrade is also supposed to mean a wider selection of premium brands, something that was never pointed out to us and, therefore, we couldn't take advantage of until near the end of the holiday (even then we weren't sure which drinks it included). Indeed, when we were checking out we were handed an invoice for drinks in the Disco bar that should have been included in our package (and the receptionist must have known that). The only worthwhile thing about the Privilege upgrade was the exclusive lounge which is rather impressive. However, we don't think this alone justifies the price we have paid as we did not get half of the other things promised. We ended up spending more time out of the hotel than in, if it wasn't for Maya in the Discobar, we may have spent no time there at all. We really felt like we had no option but to do this as the service we were getting was having a negative impact on our holiday. On our last day, a smartly dressed woman who I guess may be the manager, welcomed us to the hotel. Unfortunately, she was 7 days too late. When we told her we were leaving she said "oh but I didn't even get to meet you". It was too late to get into it all at that stage so we exchanged pleasant niceties, but had we known the customer service room she emerged from existed, we may have visited sooner. We previously stayed as Privilege guests in H10 Gran a Tinerfe and, while Conquistador is in a better location and is a more impressive looking hotel, the two hotels are a world apart in terms of the service they provide. I will be sending a formal complaint to Firstchoice about our experience. More
Ged K, Glasgow, United Kingdom
Stayed at the Conquistador for the fourth consecutive year, three weeks in February this time. Everything was perfect, the room, the food, the service. The only drawback is that the rules for the pool area are not enforced, people throw their towels in the sunchairs early and keep them all day even though they do not use them half the time.More
Saumakona, Akranes, Iceland
Just back after a week at the Conquistador Hotel Play Las Americas staying in a Privilege room. Very impressed with facilities ad friendly staff in particular Kathleen in the privilege lounge and staff in the A La Carte restaurant. All round good value for money and would recommend to friends. We will return.More
Joe F, Belfast, United Kingdom
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