These family rooms can sleep up to 4 people with a twin bedroom and a sofa-bed suitable for 2 children. Your room will be air-conditioned, there's a satellite plasma TV and a phone. You'll also have a terrace providing that little bit of outside space. Wi-Fi*, a safety deposit box* and minibar* can all be requested in resort.
These twin rooms can sleep up to 3 people with twin beds and a sofa-bed in the bedroom. Your room will be air-conditioned and there's a hairdryer, satellite plasma TV and a phone. You'll have a balcony or terrace providing you with some outside space too. Plus you can request a minibar*, Wi-Fi* and a safety deposit box* in resort.
Very good hotel, nice staff, clean everywhere, close to beach & restaurants
We stayed for 2 weeks in nov -15. Arrived late (10.30 pm), very nice man i reception. Had upgraded to Club Alexandre. Very nice room, very quiet (421) Shampoo, soap and bathgel provided by the hotel. Sea- and poolview. No sun on the balcony, but that was OK, because you could cool down after a day in the sun. Minibar was empty, you could order full minibar for 25 euros, but they left it empty for use of the customers, for medicin, drinks etc. Our room maid was very nice, I speak a little spanish, and she liked that very much. The poolman also was very nice, always smiling. Live entertainment every night. The hotel is cashfree, you use your doorcard to pay with. We only had breakfast, which was OK. Chef made your eggs by your choice. At the opposit side of the main entrance of the hotel, there are a lot of bars, with loud music in the evening. 2 supermarkeds across the street. Short distance to beach promenade, restaurants and shopping. In the middle of Los Christianos and the center of Las Americas. Very central. Would for sure go there again!!More
Mojamor, Oslo, Norway
My wife took me here for my birthday and we really enjoyed it, so I had to return the compliment!
The staff were welcoming and the place was very clean as usual. We booked B&B and the breakfast has plenty of choice and proper good coffee! The location and sea view was great and with the sun behind the rooms it's a good place to cool off. With a good pool and spa to boot. Good bar service and plenty of loungers. Entertainment was on every night but not to loud. Close to the beach in which we swam every morning!
Already dropping hints about what to do on my birthday! . . .More
M M, Manchester, United Kingdom
Terrible experience and rude staff
I booked this hotel for a short weekend stay with 3 friends for a reunion. This was booked and paid for in August. We received a phone call the day before we travelled from the agent to ask what time we were arriving due to the reception not being open 24 hours. We arrived at 7pm to be told the hotel was fully booked! I have never heard anything like this, how can they book people into our rooms that we have already paid for? The receptionist could not care less and did not even apologise. We asked to speak to the manager on the telephone as he was not there. We were sent to the sister hotel lasiesta which was ten minutes away. The reason we booked hotel gala was because were in Tenerife for a reunion party across the road. After complaining they agreed to have rooms available for us the next day at hotel gala. When we arrived back the next day the hotel room was nice but all of the staff were very rude. The receptionist and towel man around the pool were extremely rude and not friendly in the slightest. There was also a 45 minute queue to check out, I said it was ridiculous which then the receptionist then decided to argue with me about. Other guests were receiving welcome drinks etc but when we arrived after a long day travelling we were told they were fully booked. I felt unfairly treated and the hotel did not cater for the English. I would not stay at this hotel again very unprofessional staff who do not understand customer service.More
Excellent hotel for young families
My family and I visited hotel gala last week for a 10 day stay. We have 4 young children and the hotel animation team were the best we have ever experienced.
We arrived late and was offered food which we declined we just wanted to go to sleep. We booked a family room and when we arrived we were given 2 separate rooms away from one another. When the hotel realised there mistake they couldn't help enough, the next morning we were given a suite at no extra charge.
We booked full board but only ate the dinner once, the breakfast and lunch are heavenly but the dinner is below par. The drinks in the hotel are very expensive and as a mother of 4, the first day we spend about Â£60 on water and Fanta. There is a shop across the road where you can get 6 fruit juices for 1 euro, stock up!!
We will return to hotel gala as all the staff was amazing and like I have already said the animation team are fantastic, my girls really miss them More
Worst staff attitude ever known.
I went with 3 friends to this hotel all of us in our 40's arrived late expecting a warm welcome and got a miserable receptionist saying the hotel rooms were double booked and we would be staying elsewhere. We were really angry about being moved as we had plans to meet people in the vicinity. The next day they moved us back but still the staff were rude and arrogant. I would never recommend this place. You could not use cash in the bar there was a 40 minute wait to check out and every single member of staff from the reception, bar, security and manager were nasty. Plus the food was awful. Stay away if I was you. When you go on holiday you want to be treated well not like 2nd class citizens. More