Visited this hotel with my mum in September for a relaxing week in the sunshine after being recommended by a friend.
Thought Thomsons gave terrible service trying to get extra money just for us to sit together. ...really?! Can understand a family but there was just the two of us?! No rep on the journey from the airport to our hotel, the coach driver spoke little English and it was pitch black and very difficult to know when and where to get off the coach, anyway Hotel Los Gigantes. ..
The hotel is set in a lovely village like location surrounded by stunning mountains a lovely marina a sprinkling of local bars and restaurants very laid back and suited us fine!
We paid extra for a sea view room which was worth every penny stunning! But the rooms that did not have sea view can enjoy marina/ village views, we found this out when using the room for a shower before leaving for home. ...do not get ripped off by Thomsons charging 60euros for a late check out room! The hotel lets you use a room for half an hour to shower which is ample and free!
Drinks in hotel are very reasonable thoughts Elsie who entertained us was superb very talented, only wish hotel had more outside seating to enjoy watching her...maybe use the outside stage and use pool bar where there is more outside seating?
Food on the whole good but thought dinner could do with a little more variety. Breakfast great and the egg man was a star!
We visited A la carte restaurant which was great only downer was that it was too windy to sit outside.
So to sum up if you want a lively holiday its not for you if you want relaxation a lovely friendly hotel in a lovely location then this hotel is for you
Will I return. ....definitely!
Not up to the normal quality
no question this hotel occupies a fantastic location but that's where the wow factor ends, the food is very average, the a la carte menu doesn't change and it was fish fish and lamb, so if you don't like any of them there is no other choice, lacks any extras Thompson hotels usually have, and the first time ive been away on my birthday it wasn't acknowledged , there was no weekly gala dinner as advertised, travelled with my mum and sister who shared a room, the beds had to be moved apart which didn't work and left one bed with no light, asked reps to obtain table and lamp twice and it never happened, housekeeping was only ok, cockroach under couch for 3 days, 3 requests until it was removed, entertainment average to poor and one night embarrassingly awful, had to leave, spa room grubby and poorly maintained including water dripping through ceiling lights after a storm, no reps on the transfer coaches only automated message , definitely Thompson let us down this time, would not go back to this hotel, this hotel should only be given a 3 star rating as its only the view that's worthy of a 4 star hotel, The usual towel saga on the sun beds was rife and on the only 2 occasions we wanted to sit by the pool there were plenty of reserved chairs but none free to sit on despite notices not to reserve them, will hotels ever stop this irritating past time of guests..i think not. Finally and nothing to do with the hotel the airport was one of the dirtiest ive ever been to and the staff hostile and very unfriendly with a lot of shouting and ordering people around, it felt like we were prisoners.I will be contacting thompsons directly about my issues regarding this hotel and lack of support from the reps. My 60th birthday was sadly not the memorable occasion I expected it to be..More
yve o, Southampton, United Kingdom
Could have been better
My wife and I along with another couple spent 10 days at this hotel in October 2014 on a half board basis booked through Thomson. First impressions were of a bright, clean hotel with attentive staff at reception.
According to Thomson's blurb the hotel had a 'top to toe makeover' in 2012, I am sure that rooms 425 and 426 missed out. Both rooms looked a bit tired and there was the usual shortage of coat hangers and drawers. My wife was not able to reach the shower head as it was fixed too high, also when I looked at it I was surprised to find extensive mould around the nozzles, the shower head was changed immediately. But I do wonder what room inspections are carried out by both Thomson and the hotel staff.
Our introductory talk by Thomson staff started by the announcement that it had been shortened to 15 minutes, this was greeted with delight by the assembled guests. Then the young lady proceeded to give a chat at breakneck speed that was unintelligible and instantly forgotten. An A4 hand out would have been more useful.
For a self service restaurant the food was, on the whole quite acceptable. One exception being vegetables boiled to death and black pudding reduced to a soggy mass with the plastic wrapping still attached. There were dispensing machines at breakfast for water, fruit juice, tea and coffee. These machines were switched off at dinner so the hotel could charge an extortionate Euro 1.90 for a small bottle of water. The small shop next to hotel will sell you a 5 litre bottle of water for Euro 1.30. Most restaurant staff were efficient and cheerful but one or two were somewhat surly.
Thomson also offer a one off dinner at the a la carte restaurant, but as the menu never changes and contains two fish dishes it was a non starter for one who is fish intolerant.
The pool facilities are good but the hotel allows guests to put their towels and belongings on the loungers as soon as staff have cleaned the pool areas. At 8.00 am the door is unlocked and the march of the penguins begins, towels and books in hand to grab their favourite spot, regardless if they want to use it immediately or some time later in the day. This pathetic routine should be stopped forthwith.
The hotel is right in the shopping/pub/restaurant area and only a short walk to the harbour where there is no end of water borne activities available. Nearby pubs and clubs can be a bit raucous at night and could be a bit of a pain to some people but they usually close down by midnight.
Local buses and taxis are readily available and reasonably priced.More
Tom C, Exeter, United Kingdom
Excellent stay in idyllic location with great staff
Just returned from a one week trip. Just wanted to congratulate the hotel staff for a great time. The rooms were bright and airy as we stayed in one of the larger suites(210).Food was fantastic and loads of choice every day. The entertainment staff made it for us and special mention to Elsie and Natalie for making us so welcome. We holidayed with my mother who previously visited the hotel for the past 17 years with my late father and this was her first visit without him. We were all made to feel so special and treated with utmost respect and importance in such a top class hotel. Day time entertainment consisted of daily sessions of yoga, pilates, relaxing; cocktail making, paella and sangria making, Spanish lessons, French boules, quizzes. Evenings consisted of the resident group Obsession Duo, rock group, fashion show( which we took part in) and comedy acts. All were fab and worth seeing.
A fantastic holiday...look forward to returning again.More
Andrew B, Swansea, Wales, United Kingdom
Nice Hotel Great Staff
Stayed hear for 1 week in August nice clean hotel, staff really friendly. Main hotel restaurant food was above average. Now the bad points, the Al carte restaurant was very disappointing i was expecting a chose of menu this was a fixed selection poor quality the only good part was the fantastic view from the restaurant. The glass balustrading surrounding the pool was in poor repair and needs sum attention. The resort of Los Gigantes is small and rather quite with most bars being Karaoke / Irish bars , the mariner was dark and un inviting at night. if you want a good bar with good entertainment and great host just walk a few yards outside the hotel and visit TJ's, a great place to chill out with a really good lunch menu.More
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. Thomson reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions pleaseclick here
Save up to £400 per couple on September & October holidays – Saving offer applies to new bookings only on selected Thomson package holidays booked on thomson.co.uk. Offer applies to holidays departing between 01 September & 31 October 2014 and is subject to limited availability. Savings is against brochure price. Excludes flight only, accommodation only and any other booking type. Additional supplements may apply. Saving is based on a minimum of 2 adults travelling. Thomson reserves the right to withdraw or change this offer at any time.