2012 was a big year for Hotel Los Gigantes. The property had a top-to-toe makeover and was added to the exclusive Thomson Couples collection.
The refurbishment is obvious from the outside. The entire façade of the building has been reconstructed to give it a more contemporary look. Even the walls on the terraces have been turned from brick into translucent crystal.
Inside, meanwhile, upgrades are endless. There’s a new VIP area with a giant plasma TV, self-service bar and free Wi-Fi. You’ll also find a new bar and a new sampling menu restaurant, where you can dine al fresco while watching the sunset over the marina.
Of course, the hotel has retained its best bits. When you’re lying on your double sunlounger by the large swimming pool, you’ll still be able to see the sea and the island of La Gomera in the distance. You’ll also still be able to use the spa, with its jet pool, rain showers and treatment rooms.
- Official Rating
Contemporary, adults-only hotels
- Contemporary style
- Great settings
- Top dining scenes
- Relaxed atmospheres
- 20kg luggage allowance
- Adults-only hotels
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast, lunch and dinner. A choice of house wine, locally produced beer, soft drinks or mineral water with lunch and dinner.
Buffet breakfast and dinner.
Facilities► View all
With a selection of treatments including a rain shower, couples treatments and a pool.
With show cooking and Al fresco dining and weekly gala dinner with Canarian and international specialities. Open for breakfast and dinner.
With sunbeds, parasols and showers. Towels can be hired for a deposit.
TripAdvisor Reviews Show more reviews »
I re-visited this hotel from 7th to 14th March after a gap of 38 years and was pleasantly surprised with the improvements. The hotel was full but never appeared crowded. Passports are taken on arrival and check-in was swift with luggage being taken to my room. My large double room for sole use was on the 6th floor overlooking the town and the square with a side view of the sea and marina. There are no front sea view rooms for single use. There was a bottle of water in my room on arrival. The noise from the local bars until 11 pm every night would have been annoying, however, as I am hard of hearing it was simple just to remove my hearing aids. Tea and coffee facilities were provided plus an empty fridge which I found very handy. The safe was 14 euros. There was no lock on my sliding doors. The air conditioning was centrally controlled. If like me you require a socket adjacent to the bed for a sleep apnea CPAP machine it is situated above the night table. I was disappointed with the tv channels available as only two news channels were in English, the rest were in German. The bathroom contained a bath with shower over it and a curtain. There was both a wc and a bidet. Above the vanity unit was a hair dryer and a magnifying mirror. Soap, shower jel, dental kit, comb and show cleaning kit were provided. The bath was low so it was easy to get into the shower and there were grab handles. As I went on several excursions I didn't use the poolside restaurant but the room frige was handy for cold drinks/sandwiches etc for a packed lunch. These were bought from the supermarket just opposite the hotel entrance where a sprite cost 75c (2euro in hotel) and a sandwich 2.50. The hotel shop was handy for daily papers, water etc. Both pools were good however the main pool was barely heated and the quiet pool freezing cold. There was no service around the quiet pool, just a machine for cold drinks. I feel the hotel is missing out here on revenue as many would have bought drinks had they sent a barman out to the quiet pool. Pool Towels were obtained from the spa next to the main pool for a refundable deposit of 10 euros each. Overall I found the staff friendly and helpful and the hotel very clean. I enjoyed the Argentinian pianist very much in the lounge. There were other acts each evening but I prefer to do my own thing in the evening so can't comment on them. I enjoyed the restaurant meals and there was a good variety of food on the buffet and on the carvery. There is a microwave provided if you feel the food is not hot enough.There were always several diabetic desserts, plenty of fresh fruit, salads, veggies, cheeses etc and the service was good. It was possible to have a full English breakfast if required. Antiseptic hand wash was available on entering the restaurant and I heard nobody complaining of tummy upsets. Please note that if you are there for 7 nights some excursions may not be available to you. I arrived on a Friday evening and went to the Thomsons meeting with the rep at 10.15 on the Saturday only to find that the trip to the island of La Gomera only runs on Saturday so I was unable to book it as my departure was the following Friday. You could get around this by buying the excursion on their website before travelling and reminding the rep on arrival that you will not be at the meeting as you have booked the Saturday trip. Alternatively book it with the agent outside the hotel on the road down to the Marina for a different day. Overall, I enjoyed my week in the sun.More
Zerafa, bristol UK
If you've booked to stay at the hotel Stil Los Gigantes in Tenerife, before you leave home, you might want to check on your reservation, otherwise you might be in for a nasty surprise. We had booked to stay at the hotel for two weeks in expectation of celebrating our golden wedding anniversary there with some friends. But when we checked in we were told that the hotel was overbooked and that there would be no room forthcoming. What made the situation worse was the fact that they had known for several days of the overbooking problem and even though they had our home address, email address and telephone number for some unknowable reason they had failed to contact us. After an hour spent verbal wrestling with indifferent management staff, trying to implore them of the severity of the situation, they reluctantly booked us into alternative accommodation at a different resort. Tired from the constant arguing, we accepted their offer. We were unceremoniously bundled into a taxi (I am 80 years old and walk with a stick, my wife has emphysema) and driven to the "alternative" accommodation. The room we were shown was dusty and stank of cigarettes. There were holes in both the bed sheets and the towels and the bathroom was in an unsanitary condition. The cost for the room per night we learnt later was £30. I think that was overpriced. Sitting on the edge of the tatty bed, my wife broke down in tears. Because all other accommodation in the resort was full, I booked us on a return flight home for that evening. We arrived back at Gatwick just before midnight, utterly exhausted. It's still not clear as to why, having booked the hotel room six months in advance and having already paid the balance in full, Stil Los Gigantes had no rooms available. Neither is it clear what part of the £1800 we paid will be refunded. Stil Los Gigantes say because we checked into our "alternative" accommodation (for one hour) we accepted their offer and there may be no refund due. I'm sure the hotel is great to stay at. All the positive reviews can’t be wrong. But unlike the hotel, our experience of it was not 4 star. That’s why I decided to write this article less than a day after returning home. I can only reiterate the first line of my review. Check you have a room to stay in BEFORE you leave home.More
GOOD CHOICE FOR SIMPLE, QUIET AND RESTFUL HOLIDAY
Stayed at this hotel 8 years ago and the vast improvements were very noticeable. The standards overall were good and it would be difficult to criticise without seeming to be picky. We had a sea view suite (2 bedrooms) which was huge and which we did not really need but as this was only sea view on offer we went for it. Unfortunately being on a corner it was at times very noisy and draughty due to the quite high winds occurring. Whilst the hotel has undergone a refurb this did not include the very badly fitting windows which at time were leaky and gave the feeling that they might blow in. Having said that we were very impressed with the housekeeping staff, whose standards were high and were always anxious to help. The food in the restaurant was of a high standard and very varied. It was busy but there were always tables available although the staff were rushed off their feet as it appeared that they had many more tables to manage than could be reasonably expected of them. The pool area is lovely and the views out over the ocean were breathtaking. The pool is kept beautifully clean although it was quite cold if you were not intending to undertake some proper swimming. Sunbeds always available although as usual there were the very early morning bed grabbers - goodness knows what time they get up on their holiday to do this - quite sad really. The little town is lovely - lots of bars and restaurants to choose from. We had full board which was worth every penny but perhaps in future we would not as it would be nice to sample some of the local cafes. All in all a good holiday - a lot of older people (like us) but they were all so friendly and this helped to make the holiday. Evening entertainment quite good - though the layout in the bar area was a bit regimented and the bar chairs so uncomfortable. Try TJs bar next to hotel - very high standards and good music acts - best we think in resort.More
LindylouMiltonKeynes, Milton Keynes
The Spa at Los Gigantes Hotel
during my stay in Tenerife I booked myself into the Spa at Los Gigantes Hotel for some treatments . Having found the Spa which is situated down near the swimming pool. I was made very welcome by delightful staff ,and shown round their spa facilities .Having relaxed on some lovely warm beds I then had the best ever hot stones massage which I certainty didn't want to end. Later that week I also had a manicure and a facial both of which were excellent .I will certainly be back .More
susan e, Ludlow, United Kingdom
Another lovely holiday - even with a hurricane thrown in !
We arrived back in Tenerife for three weeks in the middle of January with our holiday duration taking us through to the first week in February. I did wonder what this holiday would bring and what changes would be found but never would I have thought we'd have had a hurricane ! I managed to leave some views on this site's travel forum the day after the hurricane because as per the rules on this site three months must elapse before you leave a review if it is to the same place as you reviewed last time. So as I'd reviewed this hotel in November 2013 I knew I could not put my twopenneth in until late February 2014 - and here it is ! The flight was only four hours and when we got on the coach to take us to the hotel it was packed with families plus couples. We went straight to our hotel which took about three-quarters of an hour. I'd made a point in November's review to say that part of the Couples criteria in the Thomsons brochure is priority drop-off and that because we'd done almost a mini-tour of the south-west of the island in November I'd be writing to Thomsons direct re this. Well I thought maybe November was a one-off as January's holiday we were priority drop-off but I was wrong. By talking to other guests at the hotel they told me that not only did they have to drop off various people to various hotels in Costa Adeje, Playa Paraiso and other resort villages but that they had to wait on coaches for over an hour whilst waiting for other flights to come in and for these passengers to get their luggage and then board the coach before they all set off on a mini island tour. It seems we were lucky this time in January to get taken to the hotel Los Gigantes with first drop-off. I had a letter waiting for me when I got home in February from Thomsons which stated, and I quote.''Priority drop off cannot always be guaranteed'' - so there you go folks you may get straight to the hotel in under an hour or you may not !! The brochure states one thing but when you get there its another ! The first week of the holiday was unusually windy - anyone who goes to this part of Tenerife will know how windy it can be and how all of a sudden the wind will rush in over the sea and send the parasols flying round the pool. For some reason the wind would not die down and kept on blowing for the first week unabated and then on the Thursday evening we had the mother of all storms. After the hotel was refurbished in August 2012 we all got to see the huge amount of glass that had formed part of this 'bringing the outside in' look that the designers had wanted to create. We all said at the time that as beautiful as it looks - what happens when it gets windy? I think I may have raised this point in previous reviews re the strong winds. Well we were proved right with the hurricane and how it just blew down the glass surround around the pool area. The hotel has two swimming pools - the main large one has the most stunning view out to sea but after the storm seeing it trashed along with some of the sun loungers I thought that maybe common sense would prevail and the glass would not be put back and they may think of putting a wall there but back it came in a short while (they used road traffic barriers and lashed them together to form a barrier whilst they waited for the glass to be replaced as this meant guests could use the pool.) Another area greatly hit was the open air glass surrounded lounge on 'E' floor - it's white lounge furniture had come crashing through taking all the glass surrounds with it into the gardens and had smashed up the ballastraded balconies in two of the garden rooms before landing in a smashed up heap in the gardens but it was the force of the wind that had bent the metal struts over that had held this glass in that really bought it home to us how strong the wind had been. It has always had very strong winds that part of Tenerife and although the staff worked tirelessly to get the place back to normal within 24 hours we have to be thankful that this happened at night and therefore there were no fatalities or injuries. One thing that does bug me though is that these winds, hopefully never at the 105mph speed of January's storm, will recur over and over again and how much of this glass gets weakened over time by the force? Again I put in November 2012's review that the E floor outside restaurant was closed back then due to the glass being damaged by the strong winds and that the glass was being strengthened to withstand stronger winds - well it didn't withstand January 2014's winds did it ! Top praise and thanks to the staff who looked after us the day after the storm - a big well done to all. The hotel is making more of the Spa which is located just past the pool bar - take the lift to the lower ground floor and turn left past the bar and you will find it along with the hotel's gym. The Spa is now where you will get and return your pool towels - you do not get them from reception any more. When you arrive you will be given a leaflet all about the Spa with prices and treatments on them. In the lifts there will be a notice giving you the 'Special of the week' - this may involve various massages and treatments on the back, feet, face and it will be 39 euros. All of the other treatments in the booklet will start from 59 euros so the offer advertised in the lift will always be cheaper and offer more treatments for your money but it will only be for the week before it changes to a completely new treatment. The gym is now bigger and has five pieces of equipment in there instead of the three before. Our room was lovely and we found keeping the balcony door closed at night kept the room warm - not that it was cold as such - but we had a village view and found the evenings just that little bit chilly. I found our bed wasn't all that - in fact I went to reception who immediately changed the mattress for me to a softer one. We had two singles pushed together with one large sheet over the top but I'd slept in better beds before at this hotel and just accepted that this time I just got a mattress I could not get comfy on. The room was kept very clean but I noticed that more time was spent on it if the maid started on it earlier - sometimes if the room was done later - like on Tuesday and Friday which are the big change-over days then sometimes it was given less time but I was pleased with everything in the room overall. Sometimes when you arrive you will have a leaflet on room service, sometimes not, but you will always be given a large bottle of champagne and a small bottle of water. Wardrobes are large with plenty of hanging space - reception will give you spare hangers if you do not have enough. Just ring down to them and they will bring them up to your room immediately. The restaurant was nice and busy and the food always was hot, varied and plentiful. Marcin the Polish chef is still there along with Tommy to do the show cooking in the evening along with the eggs at breakfast. Happy, hardworking and cheerful they always took time out for us and others and made us all feel special. We always ate with relish what we'd chosen and enjoyed it all far too much as you do when you haven't had to cook it. One thing I did notice was there now seems to be two types of staff that now work in the restaurant - you either have the long term staff or the short term staff who are employed on 4-6 months contract. They are all easily identified as the long term staff have the long dour faces and look grumpy and then there are the new staff who are nice and smiley and very pleasant in their ways with you. I found Tomas the Maitre'd very wanting this time - he never seemed to be around but when he was he would pull the staff up in front of us (not very professional) and then cheesy grin at us and other the guests in that oh so fake way of his plus all that kissing as you go in for your meal. Dinner is from 18.30 - 21.30 but I got the impression when we walked in after 20.30 that it annoyed him as he seemed to want it all over by 20.30 and for him to be gone by 21.00. At times I saw him come through the kitchen doors into the restaurant looking angry and he seemed more interested in his mobile phone than noticing the food and water spillages on the floor. I don't care who should clear it up whether the waiters call the maid but get it mopped/cleared up. There was no illness at the hotel whilst we were there but sadly I saw some pretty disgusting and dirty behaviour from guests. Yes we got the usual lot who did not use the hand sanitizers, sneezed and coughed without putting their hands to their mouths and who picked up the rolls, bread etc. without using the tongs provided but the prize went to the woman who every evening would walk up and down the cold and hot buffets picking up the food with her fingers - yes really - and eating it whilst she decided on what to eat. My husband had to stop me from going up to her and telling her to stop doing it. Leave it to the staff to tell her he said - but where is Tomas the maître d when you need him - not there as usual ! And to think the hotel gets the blame for any illness that occurs ! The hotel has two swimming pools - the first one is the largest one and is accessed by coming out of the lifts on the lower ground floor. Whilst in this area you have the spa and gym as mentioned earlier along with the pool bar which is where, if you are full board, you will have your lunch. The main restaurant is shut after breakfast and reopens for dinner at 18.30. so don't try and get any food from there. You can have snacks, lunch or just drinks at the pool bar and there are tables and chairs either inside or outside so you can sit in comfort in a shaded area if the weather is too hot. Also in this area you will have various day time activities - all of this is listed on the easel which is just by the doors as you exit from the lifts (lower ground floor.) Most start at 11am onwards and there is no pressure to join in - later on at 15.30 there is a quiz held round the pool bar area - we didn't attend but knew people who did and they all enjoyed it. Once a week at this location there is a paella demonstration with one of the hotel's chefs cooking it fresh in front of you along with making a jug of sangria. You have to pay for this if you are half board but I do not know if it is free if you are full board. The other pool is accessed through the garden area - this is the place if you just want to sleep in the sun, read your book in peace and quiet and just totally relax and chill out. At the start of the garden the palm trees and rubber plant trees had been given a severe cut back to just trunk and branch level after the storm and it wasn't nice to see it so open and bare but hopefully it will all grow back to it's previous lush condition pre-storm. In the evenings there is a fashion show a couple of nights a week - two lovely models come in with some gorgeous clothes and the more you buy the cheaper it gets - ladies bring some extra Euros - you're gonna be seriously tempted - I certainly was !! The overall atmosphere in the bar/lounge isn't right - it is very dark and dismal and most people take one look and walk away. There is a quiz at 20.30 and some people come in for that but on the whole most of the guests go out into the village as the entertainment (plus the seats) are much better than what is on offer in the hotel. We had some lovely evenings out in the various bars - you can sit either outside or inside and some have singers to entertain you. Pepe is still there one day a week, Thursday, plus Tony and Javier are there too. Pepe though really came into his own the day after the storm and was constantly on his mobile phone organising various workmen etc. to help come patch up the place. Thomsons sent in extra reps to help cope with any questions we had after the storm like whether we wanted to leave the hotel and be sent somewhere else. Because we, like a lot of the regulars knew Pepe, we just went straight to him and took his correct advice and stayed at the hotel (glad we did and so many people who left came back the next day once as they knew the hotel was up and running) but I do feel that had Sam the hotel's experienced rep been there instead of being on holiday I personally think that she and Pepe would together have handled it differently because she would have known that Pepe with his forty years of experience at the hotel would know what to do. All the new reps didn't know who Pepe was and they did the best they could do not realising they had a man there akin to Superman !! He really was the hero of the day. Well overall a lovely holiday spent with lots of lovely guests who return the same time year in year out - I counted 32 couples I either knew or recognised and should mention that 70% of the hotel's occupancy throughout the year is made up with returning guests. This goes to show how good the hotel is and why we always return - the fact that it does not take children is another bonus too. The village seemed very busy and there is some structural work going on behind the church near to where the small children's play area was located. Some of the alleys were sealed off to prevent anyone trying to go through the area due to a huge digger there one day. I don't know if in the village there were timeshare touts but there seemed a few people going up to couples in particular to engage in some sort of talk. We got shot of them by saying we were going home later that day but if you are a man and woman walking together they will come up to you first. The weather apart from the storm was ok - it was nice and warm during the day but the evenings could get chilly but it has to be said it is their winter as well as ours. Looking forward to our next return.More
MrsTenerife, London, United Kingdom
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