These double rooms are designed with a light and bright feel. You’ll have 1 extra bed in the bedroom. Outside there’s a balcony or terrace for that extra bit of space outside. Plus air-conditioning is available from May to October.
These double rooms are designed with a bright and airy feel. You’ll have 1 extra bed in the bedroom. Outside you’ll find a balcony overlooking the sea. Plus air-conditioning is available from May to October.
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Room fantastic even though over reception. Problem with staff in this hotel reception are very abrupt as are the waiters in the dining area. Exception is the pool bar staff an the bar staff they are amazing. Exception in the dining area is the chef who does the show cooking he is brilliant. First time here and we will not return due to feeling not welcome as a guest. We never complained or asked for extras but on check out the key was almost snatched from my hand no thank you or have you enjoyed your stayMore
Just returned from a two week holiday at this hotel, weather and position of this hotel were both great, that's the positives done! We visited last year for a quiet week so thought it would be an ideal winter break. Even since last year the food has got much worse and the staff even more rude. We found the rooms dirty, we were at the end of the corridor and therefore the last room to be tidied before the end of their shift. Bed linen was stained and the towels had an awful smell. In regards to the much documented 'towel army', I found it unbelievable that people think they have priority on certain sun beds, it is a very sad sight watching them run, hide in bushes or throw towels from a distance to secure their sacred lounger, you should all be embarrassed! Despite being there for 2 weeks, we were obviously invisible to the reps and staff as there were no greetings or even smiles, quite a miserable place if it wasn't for some very pleasant guests who chat to you during your stay. The resort of Los Gigantes has its charm but I would avoid this hotel who rely on the many pensioners returning year after year and therefore only focus on them as we were never greeted or even smiled at. Would recommend TJ's bar on the left as you leave the hotel, great food, top brand drinks and very cheerful staff, completely opposite to the hotel.More
Joanne B, Bury St. Edmunds, United Kingdom
Perfect for that relaxing break
In need of a break with peace in mind we chose this hotel as adults only.
The reception was welcoming, the room of a very high standard. Slightest drawback is bathroom, whilst very good, is not to stadard of all else although i believe upgrades are in progress.
Hotel is being branded "Sensimar" which i would explain as an above average establishment which this hotel clearly is. This branding brings with it entertainment staff. At first that can sound threatening in that there is the fear that someone will be badgering you to do this that and the other around the pool. Not so these staff, in my opinion, struck an excellent balance of making opportunities available yet not being pushy -well done.
Food is excellent and staff attentive - even when busy. The a la carte evening meal was of particularlt high standard and served in an elevated open air restaurant.More
orianababes, Cambridge, United Kingdom
A wonderfully relaxing place
Have just returned from a lovely week at this hotel. Our room on the 5th floor was spacious and clean and very quiet.The view over the town and mountain was pleasant and sitting on the balcony we could just watch the world go by. There were plenty of poolside loungers, but some guests still got up at daybreak to place their towels! There is a reasonable gym with equipment suitable for holiday use.
The food was, on the whole, very good. Watered down sweet orange juice for breakfast was disappointing and sadly, the machine generated coffee was ghastly. That said, there was plenty of choice for breakfast. The evening meal was very good with some excellent vegetarian dishes. We took the option of one evening in the restaurant with waiter service (no additional cost) where the meal and service were excellent. The staff were all pleasant and helpful. We will return.More
Cockroach at los gigantes
After returning from a visit to los gigantes with a few concerns last year my wife and I thought we might just have been unlucky with our room so we decided to return this year for a one week stay 13th to 20th/11. When we arrived we were allocated a room on e floor e20,The entertainment was on one floor below .The room is at the top of open plan staircase which leads directly to the entertainment room and sometimes it can be very noisy till late at night.The room was clean but in the bathroom the toilet seat was falling off the cistern and the ceiling was very poorly fitted so you could see into the space above. There also was humming noise very loud at time day and night coming from the space above the ceiling. There was no balcony as such but a door which open onto a roof top with a wall around and a table and two chairs and with no privacy every room above look down on you.Having not wanting to complain we decided to stay in the room and not make a fuss as we were only staying for one week until one night we came back into the room to find cockroach on the towels in the bathroom and on the floor in the bedroom when we switch the light on they ran under the bed.Reporting this at reception they inform us they would send a lady up to our room with spray can which would kill them,We explained to them there no way we would stay in a room with cockroaches dead or alive.After a few shrugs of shoulders we were given a new room. E20 must be the worst room in the hotel. Around the pool there are plenty of sunbeds and no need to be up at 6am to get one.On the down side we were having lunch at the pool bar when some of the staff decided to empty we can only think was a cesspool into a tanker next to the pool with a strong smell of sewerage we paid our bill and left our food you would think they would not do that at lunch time. We could go on and on about the staff all over the hotel which never seemed to have word a not even a smile.
Would we go back NO. But perhaps we just unlucky again.More