Had a great stay at hotel with family and luckily to have missed the weather as left the day before the storm. Facilities are very good and the spa is excellent. Rooms are big and cleaned properly.
On the down side some of the staff are not that friendly. Had two occasions where staff were rude and not helpful (After paying into Bali beds a waiter gave a manky glass from a dirty ice bucket and refused to get a clean one which I ended up getting from the bar and the other when getting food). The food menu on the Italian theme night wasn't really up to scratch but overall the food was good.
First Choice staff were friendly and helpful. Kids entertainment was very good also.
Would have given a 5* if the staff were a bit more friendly but would definitely recommend.More
Excellent stay in idyllic location with great staff
Just returned from a one week trip. Just wanted to congratulate the hotel staff for a great time. The rooms were bright and airy as we stayed in one of the larger suites(210).Food was fantastic and loads of choice every day. The entertainment staff made it for us and special mention to Elsie and Natalie for making us so welcome. We holidayed with my mother who previously visited the hotel for the past 17 years with my late father and this was her first visit without him. We were all made to feel so special and treated with utmost respect and importance in such a top class hotel. Day time entertainment consisted of daily sessions of yoga, pilates, relaxing; cocktail making, paella and sangria making, Spanish lessons, French boules, quizzes. Evenings consisted of the resident group Obsession Duo, rock group, fashion show( which we took part in) and comedy acts. All were fab and worth seeing.
A fantastic holiday...look forward to returning again.More
Andrew B, Swansea, Wales, United Kingdom
Nice Hotel Great Staff
Stayed hear for 1 week in August nice clean hotel, staff really friendly. Main hotel restaurant food was above average. Now the bad points, the Al carte restaurant was very disappointing i was expecting a chose of menu this was a fixed selection poor quality the only good part was the fantastic view from the restaurant. The glass balustrading surrounding the pool was in poor repair and needs sum attention. The resort of Los Gigantes is small and rather quite with most bars being Karaoke / Irish bars , the mariner was dark and un inviting at night. if you want a good bar with good entertainment and great host just walk a few yards outside the hotel and visit TJ's, a great place to chill out with a really good lunch menu.More
BurtonIR, Newcastle upon Tyne, United Kingdom
Great Holiday in a Fantastic Hotel
We have just come back from spending two weeks at this hotel, we had been here twice before, but this was our first time since the refurbishment, all I can say this was a good hotel and now its even better.
Great service, good food fantastic sea view and two nice pools.
We cannot recomend it enough, give it a try we are sure you will not be dissapointed.
we are just going to rebook for next year.More
mikeroverp4, Redmire, United Kingdom
Just gets better
We have just returned from a two week stay and it was wonderful. This is our fifth visit and there is something magical about the place. The staff cannot do enough for you and are always smiling and helpful. Tomas in particular is such a great ambassador for the hotel and makes all the ladies feel like a princess no matter what age you are. The attention to detail he affords in the dining room is brilliant. The views are just breathtaking and you never tire at looking at them.
Thank you all for making our stay so enjoyable.More
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