This hotel does a good line in sea views, relaxed pools and low-key entertainment.
This luxury hotel overlooks the sea, with great views of the harbour. A promenade leads into Los Cristianos – roughly 15 minutes’ walk away – and stretches onwards to Playa de las Americas.
The centrepiece here is a trio of pools teamed with a palm-dotted terrace. Highlights on the food front include sea-view à la carte lunches, and in the evenings a piano bar and show lounge provide the entertainment.
Both pools are heated in the winter months. Sunbeds with mattresses and parasols are provided. You can hire pool towels for a deposit.
Las Vistas buffet restaurant
For breakfast and evening meals with show cooking. There's a dress code here, with long trousers for gentlemen and no cut-off shorts for ladies at your evening meal.
La Palapa à la carte restaurant*
For lunch by the pool, with special tasting menus and tapas.
twin with limited sea view
Twin room with limited sea view sleeps up to 3. Rooms have a TV and 2 or 3 beds. When rooms are occupied by 3 adults there's no cot space. From May 2015, they will have free Wi-Fi and tea and coffee facilities.
twin room with limited sea view
Twin room with limited sea view sleeps up to 3. Rooms have a TV and 2 or 3 beds. Can be sold as single. When rooms are occupied by 3 adults there's no cot space. From May 2015, they will have free Wi-Fi and tea and coffee facilities.
We stayed from 10th to 17th October 2014 on a half board basis. The hotel is situated at the very far end of Los Christianos.
On entry the hotel is smart and well furnished and reception staff are quick and helpful.
We were on the ground floor room 118 and the room is clean and well furnished. Not the biggest but everything is clean, bed is very comfortable and the bathroom very good with as much hot water as you want. The room was very quiet and had a partial sea view.
The food was good and plentiful with some excellent 'speciality' dishes. The man problem with the dining room was that it got very crowded and sometimes it was difficult to find a table and there seemed to be a lack of staff to get tables reset although the staff that were there worked very hard and were always very pleasant.
The pool area has a snack bar that opens at 10.00 until 15.30 serving food along with an extension to the dining room that serves late breakfast until 11.00 and a bar from 10.00 to 17.00.
There are lots of sunbeds with cushions around the two pools although a lot are in the shade for much of the day and the best ones are taken very early although a pool attendant takes off towels that have been left on unattended beds.
The hotel caters very much for the very elderly and has good facilities for the disabled and those with limited mobility. The Arona Gran has its own mobility scooters with charging points and it is evident that many residents also bring their own scooters, wheelchairs and walking frames. Our party were between 65 and 70 and we were probably in the younger 30% at the hotel. This means the hotel is very quiet and most people seem to have gone to bed by 22.30 after the nightly entertainment finishes which gives the piano bars and concert room an empty feeling after then which is a pity as the resident trio and pianist are very good.
You are given a card when you arrive and all drinks and food are paid for with the card and the bill is settled at the end of your stay. Drinks are reasonably priced and compare well with many of the better bars situated a short distance from the hotel.
Its evident that many of the older visitors come year after year and that some residential homes bring party's with carers on a regular basis.
Rooms are vacated by 12.00 but can be kept on to 15.00 for 24 Euros.
On arriving at the hotel we noticed the older guests and wondered if we had made a mistake by booking this hotel, however within the next day or so younger guests and families arrived - so we were no longer the youngest people there (and we are both pretty fit 50 years olds). We felt much more comfortable then.
The hotel does its best to cater for the older and disabled clients including reserving tables, serving them first at dinner, allowing them to reserve sunbeds in easily accessible places etc.
We only went to one or two shows and went to the piano bar a couple of times - but we preferred to visit a nearby bar called 'Charlotte's ' where they had a good guitarist and you could sit and have a drink without feeling the need to order food.
The beach is a 10 minute walk along the flat prom - and there is an older shop/cafe area and also a very new shopping area for designer wear etc about 15 minutes away along the prom at Playa Vistas.
We intended to go and have a relaxing week, in a quiet hotel, with good food - and that is what we got.
So if you don't want too much excitement the hotel is great! Would we return? - Yes we would!!More
Rhydlydan, Neath Port Talbot, United Kingdom
Good but could be great
We have just had a week at this lovely hotel. The position and layout is second to none. The pool area is probably one of the best we have experienced and the control on not allowing prebooking of sunbeds was good.
However it would appear if you book with Thompsons then things like tea and coffee in the room are an extra and not cheap at 5 euros a day, similar with the safe deposit box.
The food is of a high quality and varied. The dining room service left a little to be desired. The staff appeared to be run off their feet struggling to provide set tables at peak times and clear away unwanted plates etc. There was an excellant grill but again with only one chef cooking two or three choices they often struggled to keep up.
Again the reception at time appeared understaffed and as aresult questions were often met with short answers and little empathy with any problems. On one occasion a I heard an elderly lady complaining about the reception for BBC1 and the lack of English channels. The response was 'We know we have changed Satelite' and that was that.
During our stay we never saw any management other than the public relations rep sat at the dining room entrance. A number of regular customers did comment that they thought standards had slipped and the staff whilst polite didn't appear to be enjoying their work.
Comment was made on other reviews about the domestic staff. On one occasion we had to go asked for towels. These were provided straight away but with no apology from the reception or housekeeping staff for the inconvenience. A sorry was all that was required.
On a plus note the staff on the bars and restaurants outside could not be falted. The bar prices were reasonable and the wine was excellent value.
Would we go again, probably but from other reviews it appears the service and value are better if you book direct.More
John E, Wakefield, United Kingdom
over priced & over rated
The dining room at breakfast is chaos 850 covers with 8 staff to clear and lay tables is not good. I read about sullen staff before we went who wouldn't be, some were sullen, some were jolly especially Sergio, some were downright rude. I asked "do you have any plain yogurt please" The curt answer was "NO" I spoke to the restaurant manager he was more polite but still hadn't got a plain yogurt. Over Â£2000.00 for 2 people for 2 weeks 4 stars & no plain yogurt? We waited for tables to be cleared it was useless trying to attract their attention. Some days the food was only warm, after 2 days my wife had sickness & diarrhoea told reps. to report to management and guests, they were not interested. Funny both reps. were missing for the next 2 days? No explanation just contact 24/7 number. No food or drink to be brought in for financial reasons, only hotel drinks in mini bar, only financial reason is greed. I keep minibar key in safe but was told must leave key in minibar, the management must think they are running a play school. One excellent member of staff is Edita the maidMore
maple24, Worcester, United Kingdom
A last minute break for me and the wife, eventually!
We booked this hotel based solely on the recommendations seen on this site as we wanted some Autumn Sun in a nice hotel without too many children tearing around. I arrived alone due to my wife having some last minute work commitments and was pleasantly surprised at the friendliness of the hotel staff and the guests, many of whom were repeat visitors, 46 visits being the highest!
It is fair to say that the vast majority of the guests were of retirement age and from a professional background which led to some fascinating chats and war stories! Roy and Sheila if you are reading this then I know you will be smiling!!
I was especially pleased to see a very pro-active Pool Attendant who would bag up any beach towels used to reserve sun loungers and then place them in his glass fronted cabinet and wait for the offending parties to endure the walk of shame to collect them. Great entertainment and a possible reason why the majority of guests were from the UK!
The food was great and the restaurant offered a wide variety at every meal, complimented by a vast wine list. Don't be tempted to eat too early as you will not beat the rush and will probably have your toes run over by one of the many mobility scooters. The restaurant staff never tried to hurry us out at the end of the evening and they even offer a wine storing service on the odd occasion we did not finish the bottle. So remember it is trousers for blokes in the evening, no shorts or vests permitted, standards dear boy!
A room with a sea view is always a must and if you are on the ground floor then fingers crossed the building work in the squash courts has finished!More
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