Hotel Arona Gran  

This hotel does a good line in sea views, relaxed pools and low-key entertainment.

This luxury hotel overlooks the sea, with great views of the harbour. A promenade leads into Los Cristianos – roughly 15 minutes’ walk away – and stretches onwards to Playa de las Americas.

The centrepiece here is a trio of pools teamed with a palm-dotted terrace. Highlights on the food front include sea-view à la carte lunches, and in the evenings a piano bar and show lounge provide the entertainment.

TripAdvisor Traveller Rating

Based On 1953 reviews

  • Official Rating
  • 1Building
  • 7Floors
  • 391Rooms
  • 6Lifts

Platinum

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Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Full Board

Buffet breakfast, lunch and dinner.   

Half Board

Buffet breakfast and dinner.   

Facilities ► View all

2 outdoor pools

Both pools are heated in the winter months. Sunbeds with mattresses and parasols are provided. You can hire pool towels for a deposit.

Las Vistas buffet restaurant

Las Vistas offers breakfast and evening meals with show cooking. There's a dress code here, with trousers for gentlemen and no cut-off shorts for ladies at your evening meal.

La Palapa à la carte restaurant*

For lunch by the pool, with special tasting menus and tapas.

Rooms► View all

twin room

These twin rooms have a balcony or terrace with views of the Atlantic Ocean. They have traditional wooden furnishings, and tiled floors. Just so you know, when occupied by three adults there's no cot space available. From May 2015, they will have free Wi-Fi and tea and coffee facilities.

twin with limited sea view

These twin rooms have a partial view of the sea from the balcony or terrace. Just so you know, when occupied by three adults there's no cot space available. From May 2015, they will have free Wi-Fi and tea and coffee facilities.

TripAdvisor Reviews Show more reviews »

Disappointing surrounding area - BEWARE OF PICKPOCKETS

This is the second year we have stayed at the Arona Gran Los Christianos. The Hotel is lovely - great staff and very good food. Spotlessly clean . BUT we wont be going back to that area for the following reason:- BE CAREFUL of walking along the seafront after dark. Unfortunately we were mugged at 10.30 p.m. by five people. A group of 2 men and 2 women followed us for a while and then disappeared.(they looked like holidaymakers) Further along the road they appeared again and an older man came out of nowhere and pushed my husband into a fence by the crazy golf. we actually fought back but the group surrounded us and took money from my husbands pocket. (Luckily it wasnt much). My bag was opened but I had nothing in it. We told the Hotel who were very helpful . They phoned the police but they were totally uninterested. After speaking to a local man we were told this happens very frequently - SO BEWARE.More

Jill C, Essex, United Kingdom

Disappointed.

I travelled with the thought of a peaceful relaxing week but this was not possible because of the noise of drilling and general building work on the hotel. One day half the pool deck was taped off while a large crane delivered huge glass panels...this meant that the pool deck was even more crowded and we were packed in like sardines! This is a tired hotel which is trying to keep up with other better standards, I have travelled widely for more than twenty years all over the world and can take the good with the bad but this hotel is very deceiving in its glossy exterior, someone needs to walk around the corridors etc to see the shabbiness of it all...I don't like having to make such a negative report but I must say it as it is. One positive thing were the pool loungers which were very padded and comfortable, lovely to read on if you could block out the building noise. This is not a hotel for young people as the hotel seems to cater for the senior folk, mobility scooters everywhere....the dining areas are very crowded, poorly laid out and in my opinion an accident waiting to happen. Will I return...no.More

dicammy, Southern Wales, United Kingdom

Mrs Morris

Excellent hotel. Beautiful setting and good decorations. A lovely relaxing holiday with entertainment to suit all. The staff are all well trained,some more approachable than others. Breakfast and dinner was a high standard to suit all tastes in the main restaurant, with lovely panaramic views. Sandwiches served on the terrace cafe not of the same quality. The room was of a very high standard, hard to beat. Great holiday and can't wait to return.More

LondonRebM, London

We won’t be returning

We travelled between 13th and 20th March 2015. After reading some great reviews of the Arona Gran on Trip Advisor, and having booked through Thomson, we had high expectations of our stay at this hotel.......and it started off so so well. On arrival we were impressed with the huge and spacious reception area. At the reception desk we were offered a glass of Cava and were greeted with gusto by a very pleasant young lady who offered us a free room upgrade with a pooll/sea view (room 331) which we were happy to accept. Unfortunately it all went downhill pretty fast from there! On arriving in our room my wife took a bath and to her horror, found pubic hair near the taps in the bath......but worse was to come, much worse. To help herself to get out of the bath she placed her hand on the chrome rail near the sink and felt something soft on the rail, and to her total disgust, she found that it was human excrement that she was touching - yes there was poo on the rail !!!! As you can imagine we immediately went down to reception to complain in no uncertain terms. We dealt with Gabriel, who seemed to be the man in charge behind the desk and who we were told had the same authority as management. To say that he was indifferent to our complaint would have been an understatement. He initially tried to answer the complaint away by saying that the housekeeping staff need to work fast! We obviously did not want to stay in our room after our discoveries and asked to be moved to another room. He initially offered us our original room saying that the room that we had was an upgrade anyway. He said that the hotel was full and that he could not move us. After much 'debate' he eventually found us another room, a room which we also rejected as it stank of cigarette smoke and the balcony door didn't lock properly. After more ‘debate’ and again saying that there were no more available rooms, Gabriel magically found us yet another room on the 6th floor which was in the end satisfactory. Very disappointingly we did not even get a 'sorry' from him (The closest we got to a sorry was when Gabriel stated, and I quote, "It wasn't your fault"). This episode really put a damper on things from day one. We are not people who make a habit of complaining, and consider ourselves very easy-going. We are pretty seasoned and experienced travellers and this is the first time we have had cause to complain about anything. We just did not expect the kind of reaction, or more accurately, the lack of reaction from the person in charge of the reception desk. . As we were travelling with Thomson, we logged our complaint with Kirsty, the Thomson rep who said that she would take our complaint to the hotel's management and would get back to us. As we hadn't heard back by our last night, we went to see Stephanie, the hotel's guest relations manager who informed us that she had indeed sent an apology, but to the wrong people, in the wrong room!!! But to review the rest of the hotel and its facilities ... . The buffet restaurant uses a pod system where the food is laid out on 'island' type self-service tables. This type of layout in such a confined space necessitates guests having to criss-cross between tables to fill their plates, causing a lot of congestion around the tables with the inevitable and unavoidable collisions with other guests carrying hot food. This is neither conducive to an efficient service, nor for a relaxing dining experience. Having said that, the food is plentiful, but the choice and quality of the food is no way near as good as similar graded hotels that we have stayed in in the Canaries. Special mention must go to among others, Eduardo and Esther who worked endlessly to help make some sense of the chaos. The melee at mealtimes can only be described as akin to feeding time at the zoo. Our general feeling, and also from talking to other guests who had been here before, is that the hotel is now showing its age and is in need of some serious updating. Apart from old fashioned, dark and antiquated furniture in the room, there were patches of fading, and stained carpeting in the corridors, shabby painting work and scuffed paintwork, there were problems with the lifts breaking down, etc. etc. We feel that the hotel has a penny-pinching feel about it. Additional charges are made for such things as tea/coffee making facilities in the room, the room safe, to have wi-fi in the room is an extra €3.50/day. There's even a sign in the lifts which states "For financial reasons it is not allowed to bring drinks and food into the hotel. Our bars and restaurants are at your service" (note on prices - a 40ml bottle of a soft drink in the hotel pool bar = €3.80, a 50ml bottle of the same soft drink in the supermarket directly across the road = 86 cents, while a pint of beer = €3.30 in the hotel and a pint in the nearest bar some 30 metres away = €1.50). For a hotel of this grade, I think at the very least that tea/coffee facilities and free wi-fi should be available in the rooms (the wi-fi was only free in the reception area). General cleanliness (apart from room 331!!!) was very good. The pool area, although cramped and very noisy due to the building work going on, has plenty of loungers available up until around mid-morning. All the poolside loungers were solid and had mattresses, which made them extremely comfortable. Pool towels were also provided. There was however an element of towel-booking of the loungers going on, but if you got to the pool deck before mid-morning, you would always be able find some free loungers. But after that time, particularly on sunny days a couple of free loungers together would be hard to come by. The poolside area also had a pool area drinks waiter service. It also has two nice heated pools. The location of the hotel is very good, being on the edge of the bay, close enough for the shops and bars and far enough away from the noisy nightspots. Unfortunately the hotel is situated in a somewhat forgotten and rather shabby promenade area. As we weren't enamoured with the entertainment offered by the hotel we spent several lovely evenings at the Polygon bar just across the road and to the right of the hotel. This isn’t to decry the entertainers in anyway, but simply the fact that the type of shows were not to our personal liking. Unfortunately, we couldn't make use of the squash courts and sauna and other facilities as they were out of action due to building work going on, which was a shame. We found that the hotel caters for the more mature guest. My estimate would be that around 90% of guests were of a retired age. Daytime activities are geared around this age group. The hotel even has a dedicated area to park and electrically charge mobility scooters in reception. Thinking about it, during our week-long stay, we did not see a single child or even teenager in the hotel. During the past year we have stayed in five similarly graded and similarly priced hotels to the Arona Gran all around the Canaries and therefore feel that we are well placed to be in a position to compare this hotel with the other hotels objectively, fairly and on a like for like basis. In terms of what is important to us from a hotel, -. room comfort, customer care/satisfaction, restaurant, staff interaction/friendliness, modern appeal, security and overall general facilities, I'm afraid the Arona Gran doesn’t compare well with the other hotels. The hotel only matches the others on its sea-front location and its poolside amenities. The imposing exterior and the well adorned reception area I'm afraid only serves to give an impression of something that this hotel is not. I know that a lot of people come back year after year to this hotel and are seemingly very happy with what it provides. Many come back to meet up with old friends year on year. Perhaps, it’s a case of “'it’s better the devil you know.......” for others. I don’t believe that this hotel has progressed with the times and has rested on its laurels for far too long. On a positive note, the weather during our stay was nice and sunny, with temperature everyday around 24 C, although the nights were a bit on the chilly side. Notwithstanding our experiences of the first day, and purely based on our recent stays at other 4* star hotels in the Canaries, we would have given this hotel a 3* grading, but as our overriding memory of this hotel was what we considered to be our serious and valid complaint on the first day and how it was dealt with, we can only give this hotel 1*. I'm very surprised that Thomson rate this hotel as one of their 'Platinum' hotels - I certainly wouldn’t. As you might have guessed, we won't be returning here.More

scarlethammer0, uk

Bad start but good finish

Arrived at the hotel for a10nts stay only to find our room was double booked .They sent us to the sister hotel Bitacora for 1nt. This totally inconvenienced us as we couldn't unpack and therefore lost a day of our holiday .Our compensation was free drinks with our meal at night {whow } what a welcome and start to our holiday .The room was fine with lovely views across the sea and pool and had the sun all afternoon until sunset. shame about the cracked floor tiles which were patched up. The poolside area is Immaculate very clean and tidy and the heated pools are joy to get in. Food in the restaurant was average but plentiful and very busy. This hotel caters well for the elderly but totally no good for the younger generation . We came to chill out and relax which we finally achieved.More

scotty049, durham

See all 1953 reviews »

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