This hotel does a good line in sea views, relaxed pools and low-key entertainment.
This luxury hotel will be known as Sensimar Arona Gran & Spa from November 2015. It overlooks the sea with great views of the harbour. A promenade leads into Los Cristianos – roughly 15 minutes’ walk away – and stretches onwards to Playa de las Americas.
The centrepiece here is the two pools teamed with a palm-dotted terrace. Highlights on the food front include sea-view à la carte lunches, and in the evenings a piano bar and show lounge provide the entertainment. From November 2015, this hotel will become part of the Thomson Sensimar collection.
These twin rooms have a balcony or terrace with views of the Atlantic Ocean. They have traditional wooden furnishings, and tiled floors. Just so you know, when occupied by three adults there's no cot space available.
Average monthly temperature and rainfall for the Los Cristianos location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We were welcomed at this hotel with a glass of champagne from a very nice girl on reception we requested a high room but we're giving one on the first floor when we opened the door first thing we saw was a cockroach the room felt damp and dusty I asked to be moved but they said there was to more room we never slept so in the morning I went back to the reception and a nice guy said to come back at 1pm we were then giving a room on the 5th floor which was lovely there was free tea and coffee in the room but u had to pay for the water the breakfast were good but the evening meal was not so good the noise from the renovations terrible drills hammering all day the dust was everywhere the plants which look like a jungle were covered in white dust and could have been cut back a bit because half of the roots were died we were told this was an adult only hotel and it wasn't we were told you don't use cash no one told us we asked if we could keep our room on only to be told to come back in the morning of our last dat which we did and the staff at reception were not very happy told us to go away and come back 45mins later which we did the then phoned someone and said we could have the room until 3pm we were not getting picked up until 8 30pm More
Jane L, Dundee, United Kingdom
Loved staying here
Even though there was renovation work going on during our stay I cannot fault this hotel. Clean comfortable modern room. Friendly staff. Gorgeous pool area. Fantasic entertainment. The food is fabulous an amazing selection and choice at meal times - superb.More
Jane C, London, England, United Kingdom
positives and negatives!
Starting with the positives....
On arrival, yes it's a lovely grand entrance lobby and we had a nice greeting from Bab's the Thompson rep with fizzy wine (expected at a 4-5 star) The pool looked impressive and I liked the fact that the life guard was on the ball with collecting up towels if beds were reserved, which is usually a rule in hotels but not enforced (however one Spanish couple seemed to get away with it everyday and sometimes not returning until 4pm!!?) There have a strict rule for no inflatables in one pool for swimming which was very much appreciated and was overseen well by the life guard.
Rodrigo the entertainment chap was funny and obviously enjoys doing the 'Aqua fit' everyday, we went away with his most popular saying 'thank you sooooo much' and 'ohhhh yes' stuck in our heads, he was cool.
Entertainment in the evening was not bad and watch-able.
Has good free wifi.
The waiting staff in the dining room were friendly and welcoming (not sure of their names but an older lady and a young man who served the area on the right hand side as you walk in!!)
Now the negative points.....
*We was not informed of the renovations being carried out when booking (Thompson's fault) but read some reviews stating the noise (but too late to back out) We had about 6 days around the pool with heavy hammer drills, disk cutters, dust and smell as they were working on the rooms around the pool area. You could hear it clearly through your head phones. The rest of the time it was a bearable background noise of drilling and hammering. What a shame as my husband works in the building industry and that was what we was trying to get away from! Previous reviews stating they could hardly hear the noise was probably because they wasn't working on the rooms above the poolside at that time. But be warned they are now.
*The restaurant had a dress code at evening dinner which I appreciate at a 4 star hotel and, although I see that one or two gentlemen guests were asked to leave and return in trousers, I didn't feel it was strict enough. I think just being asked to wear trousers isn't enough to encourage smart dress for dinner, maybe casual shirts too? Some people had scruffy t.shirts on which didn't give off a smart evening dinner impression. So sometimes you could feel over dressed which is a shame.
*Food was very average for a 4 star, ok but boring after 2 weeks. It was very repetitive, especially lunch and evening. Breakfast was what could be expected with a good range of choices, apart from yukky chicken sausages! We only really had 2 evening meals we really enjoyed, having said that, I recommend the sirloin steak which was show cooked. Lunch time wasn't worth going to unless your starving and liked chips or salad or left over vegetable cooked in rice, really disappointing, my husband only bothered once!
*We felt the staff (apart from 2 or 3) were not over friendly, just doing what they had to and that's it. Mostly just asking for your room card to charge your room (and we tipped well) The reception staff were the most unfriendly, which is strange as they are front of house.
*We had a renovated room on the 6th floor. Looked nice on the first impression but the standard is average and I sadly feel it won't look nice for long. The wardrobe paint on the doors were slightly chipped, the door stop in the bathroom was broken off and in our Sons room the doors were so stiff. Our air conditioning leaked. We had a leak in the middle of the night so had to turn off the system and reported it in the morning. The reception man just nodded his head and said 'ok' and walked away. No apology, nothing. It was sorted but no-one apologised or even let us know it was sorted and could be used, so we found that out ourselves. We also had a problem with our telly (commentary for the blind over English films and some programmes) it was so so irritating. We asked the reps on 2 occasions to help (who didn't seem interested in helping apart from sending us back up to reception) on the 3rd occasion we asked as no one acted on it, they did send up a maintenance man who couldn't speak any English so we couldn't explain, he put me on the phone to reception to try and explain but we were lost in translation. So they just said 'we don't how to change it' and again no apology. So we gave up on that. I even got stuck in the public loo downstairs for 20 minutes as the lock broke, eventually a maintenance man and the maid came and let me out but again...no attempt in apologising. I understand, these sorts of things happen but as a hotel you need to be apologising for these issues when they occur.
*Cleanliness... The hotel in general was clean. The maid service was adequate but we had water stained surfaces from glasses for over a week and I'm not sure they even swept as we noted a bunch of my hair congregating in the corner of the bathroom. (we just wanted to see how long it was there for) Saying this, it was from terrible but just adequate.
* Pool side. It was nice and the pool was clean and the life guard was always there and plenty of activities going on. However, the sun beds are too cramped up, you had no space between each other and it's a bit intrusive being so close to a stranger sun bathing. The mats for the sun beds were covered in wet dust stains by the morning, probably because of the works going on, as we did see the staff hosing them down at night.
*Lifts. They were very temperamental, sometimes worked sometimes didn't especially the one near reception. They were out of action on a number of occasions due to being repaired.
* Gym. Not sure if this is being renovated but needs it and air conditioning, phew!
* Long walk to beach but this is something you would be aware of in the description.
I'm sure there are some people that will return to this hotel but maybe they haven't experienced the friendly service and food that we have received from other 4 star hotels? Service is the main component to a successful hotel and just didn't feel 'important' enough to them. Maybe promoting the older lady in the restaurant, as mentioned above, to reception! We had a few problems occur that could be forgiven and let's face it, will happen sometimes, but we just didn't have no apologises or helpful feedback.
I hope the hotel take some of these negative comments as constructive criticism as it could be so much better.
Good luck with the noise if your heading there soon as I think it's just the luck of the draw!More
kerry_manning74, Peterborough, United Kingdom
Nice hotel, great staff, shame about the building work in August...
Hotel and amenities were good, staff very helpful and polite, food is good. Unfortunately, ongoing building works on the interior are noisy - for example drilling, angle grinders, hammering and smell of paint & resin or similar was unpleasant. The noise was audible from 0730/0800 every morning and we were some 3 floors away and opposite side of the hotel. Added a coat of plaster dust covers the greenery on the interior of the hotel and taste of plaster dust is in the air...More
Piscean67, Guernsey, United Kingdom
We are currently on holiday at Arona Gran Hotel with 7 days remaining.
After reading reviews we were a little apprehensive with the building work but thought not to let it bother us as food was mentioned to be outstanding and service to be of good standard!!!
We arrived needing a very relaxing holiday as we have had a very emotionally tough few months to deal with, we were allocated room 215 which is a newly refurbished room and very nicely done. We were told its a quiet room with no building work as building work was taking place on opposite side of the hotel, this was not the case, it is all around the hotel eg. By side of pool, reception on most floors, we understand it as to take place but it is random and you can't escape it and enjoy the surroundings, it also goes on between 8.30-6.30 Monday to Friday.
There is a fridge in the room but you have to hire it if you wish to use it for your own drinks as it stocks drinks as a mini bar it costs 33 euros, you also have to pay for tea and coffee in your room, we don't mind paying but it got to point where you feel there is a price for everything.
The food is very sub standard 3 star food, we are not complainers but feel this needs mentioning.
This hotel is still a family hotel but you wouldn't think so it caters more for the older generation.
Pools are of good size and location of hotel is good, we are walkers and enjoy getting about, unfortunately my husband as a foot injury and now we are confined to the hotel.
The staff are very nice although when I asked if I could reserve a table in the restaurant near to the exit so my husband didn't have to walk to far as he is in a lot of pain, I was told we only do it for wheelchair users, we wouldn't ask for it if he didn't really need it, a little empathy would have been nice.
Definitely not 4/5 star, would we return? Maybe when we are 70 and retired.More