This hotel does a good line in sea views, relaxed pools and low-key entertainment.
This luxury hotel overlooks the sea, with great views of the harbour. A promenade leads into Los Cristianos – roughly 15 minutes’ walk away – and stretches onwards to Playa de las Americas.
The centrepiece here is a trio of pools teamed with a palm-dotted terrace. Highlights on the food front include sea-view à la carte lunches, and in the evenings a piano bar and show lounge provide the entertainment.
Twin room with limited sea view sleeps up to 3. Rooms have a TV and 2 or 3 beds. When rooms are occupied by 3 adults there's no cot space. From May 2015, they will have free Wi-Fi and tea and coffee facilities.
Twin room with limited sea view sleeps up to 3. Rooms have a TV and 2 or 3 beds. Can be sold as single. When rooms are occupied by 3 adults there's no cot space. From May 2015, they will have free Wi-Fi and tea and coffee facilities.
I have been to this hotel 6 times before once twice in one year.... But not for 4 years... Well what a chance in a hotel standards have slipped... Food was ok good meals bad meals loads of pork.. And fish. BUT trying to find a table was a nightmare ok you go at 6/615. Fine.... But if you want to go 7/8 HELP ... If you did find a table the wait to have your dirty plate taken well it just didn't happen in the end we took our own to the middle stations.... More staff needed The male bar staff were rude and one day they pushed me out of the way to get to the bar... So so rude not even a sorry.... We did have tea and coffee in our room which was a plus point.... I won't get started on the sun beds as I feel that on my holiday I do not want to get up in the dark as some people did... Yes you do have between 8.30 and 9 to sit on your chair having got it at 6.30 ish. But once the guy sees you there he goes.... As what happened at 10 a few people went to the beach leaving towels on chairs.....all day..... Not fair?????? What has happened to this great hotel have the spring group sold their soul to Thomson we will see in the short term the money may roll in in the long term they will push the customers who come back year after year. I am not alone in this statementMore
Rosemary B, Bath, United Kingdom
"GOOD BUT NOT QUITE CARLING"
Arrived late at night. Reception very quite apart from 3000 mobility scooters parked up in lounge area. Well maybe 15. We must of been the yougest couple at 46 with our own teeth and hair. But very chilled and peaceful. Sun beds gone before you woke up at 8.30. Restaurant busy with plenty of food. Room nice and clean on 1st floor over looking part restaurant and sea. Nice view with good sunsets. Brilliant chinese along sea front ...food delish! No tea making facilities....take a travel kettle. Beeches very stoney... u need to walk further along. Plenty of shops and places to eat. Would go back but to a smaller hotel with nit so many people. Gvfm.More
Standards have slipped....
We usually come here for a week and then go elsewhere later in the year, however, this year we decided to also spend our 2 weeks here. This was our 10th time visiting the hotel and our 3rd time in the last year and to be honest standards have definitely slipped. There were a number of issues that we have never experienced previously and not something you would expect from a top hotel.
Right from the start there were issues, we always book direct with the hotel and for the first time we didnât receive a confirmation email the taxi had been booked so I had to ring up and check. Then upon arrival we were not offered a welcome drink. Very small things but they can make a difference, especially when they have been done previously. When we were checked in we were offered a room with a sea view which we accepted, however, when we got to the room it was on the corner of the hotel (637) and so was very small with a small balcony, and although the room was clean there were a number of loose floor tiles. In hindsight we should have went back to reception and requested to move immediately, especially as we were there for 2 weeks, however, we left it a few days and when we eventually told reception we were told we had been upgraded and not offered a new room as we should have said at the time! She eventually said she might be able to offer us a new room but unfortunately we didnât want to pack and unpack again so we didnât take her up on the offer.
One day when we came back from the pool around 6.30pm the room on our door was open, obviously left open by the cleaning staff. We went down and complained to reception and the lady apologised and asked if anything was missing (fortunately there wasnât) and said she would speak to housekeeping. I noticed on a previous review this had happened to someone else and so not a one off which is pretty shocking.
A lot more people seem to be reserving sunbeds very early now and making sure they get to them before the life guard starts work and goes round removing unused beds. We noticed quite a few people happily got a warning card every day, which means you have half an hour to get back to the bed, they then made sure they were back at their bed literally just before the half hour was up. After a few days it was a case of having to do the same if you wanted a decent sun bed, bearing in mind a large portion of the pool are doesnât get the sun until almost mid day.
We went down for dinner around 8pm most nights and it was a chore to find a table, walking round looking for a table does not make for a relaxing meal! We did tell the person in charge, however, he didnât seem to be very interested, maybe hes heard it too many times or knows there is not much he can do about it?! He said to us its been very busy but in my opinion that is a pretty poor excuse as this means they cant cope! We ended up eating out a couple of nights and to be honest it was very nice having someone serve you dinner without the hassle of hunting for a table!
There are noticeably less staff in the dining room now, a couple of nights there were literally 2 waiters serving almost one side of the dining room! Sometimes the dishes for the starters were not cleared until we were eating our dessert and we did notice tables around us not cleared for 45 minutes! Regarding a few comments I have read about the staff, they did used to be more friendly and have a quick chat and its no surprise if some people have experienced them being a little unfriendly when they are permanently rushed off their feet!
Although there was always something to eat the food does seem to have become much more repetitive with more fish and pork on the menu and some of the buffet dishes were very slow to be refilled once they were empty.
In the Salon bar we sometimes pop in for a drink and catch some of the live shows, however, it was very slow getting served for a drink, over 20 minutes a couple of times and we ended up going up to the bar ourselves. Also the singer before the shows is not great.
We have never had a reason to complain in all the previous times we have visited this hotel but this time on a number of occasions we went to try and visit the PR lady to discuss the issues, however, each time there were a number of people waiting to see her and we gave up!
We went to meet my wifeâs parents for dinner one night at their hotel in Costa Adeje (they gave up on Arona Gran!) and to be honest it completely showed up Arona Gran. The hotel is starting to look dated in places and we certainly think the hotel relies on the loyalty of its existing customers who return to meet their friends-I would guess most generally have nothing to compare the hotel to in recent years as they return year after year. The hotel has obviously undertaken some severe cost cutting and there is clearly a shortage of staff, in fact one prominent staff member (I wont name) told us that numerous staff had recently been let go all around the hotel including a number in the kitchen and not replaced and the hotel management are aware there is a staff shortage but there is nothing they can do about it.
We probably wont be returning next year as we will be trying somewhere else but may return after the refurbishments have been carried out.More
Sadly lacking on good customer sevice at revecption
Facilities and food in hotel resturants and bar excellent waiting staff lovely but rooms left a little to be desired basic no clear instructions for air conditioning and locking of patio doors . A major negative was the lack of warmth by some of the female receptionists who were very dismissive and rude for the first time visitor. Most visitors were in the older age range and had been coming for years soo were happy with this hotel More
As good as ever!
My wife and I re-visited this lovely hotel again in early October. It still gives us a thrill when we walk into the foyer with its incredible chandelier, marble staircase and trailing plants.
The rooms have had a minor makeover with new curtains and artwork. The planned refurbishment did not take place and despite the face lift some of the furnishings are a little 'tired'. The rooms really need updating but I am concerned that this may spoil the character of the place.
The hotel is immaculately clean and well presented both inside and in the lovely pool area and gardens. We did not use the new Spa or gym facilities and cannot comment on that upgrade.
The dining room was as good as usual. I think the choice and variety of food is even better.
The dining room was a bit noisy on two nights with most of the noise from the staff clattering crockery and cutlery as they cleared away. I don't know if they have reduced staff levels but they all seemed more frenetic than usual.
We ate one meal in the Palapa pool restaurant and the presentation, service and food were all exemplary.
The weather was excellent. Some days had the expected island cloud for part of the day but for the most part it was exceptionally hot for the time of year.
Los Cristianos continues to grow but is not over busy. The Sunday market has moved from its site next to the hotel to a main road just a few minutes walk away. This is now considerably bigger but less congested we absolutely love this hotel and despite my minor critical remarks this is still five stars for me.More
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