Hotel Arona Gran  

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The Arona Gran comes highly recommended. This hotel has earned more Thomson Gold Medals than any other hotel in the Canaries, which means it's consistently rated as top of its class by Thomson customers. It's easy to see how the hotel has received its praise. It overlooks a little pebble beach in Los Cristianos and offers up views of the harbour. What’s more, the resort’s main sandy stretch is just a 15-minute walk along a coastal promenade. It runs through to Playa de las Americas, and there are cafés and shops along the way.

You’ll find two pools at the hotel, plus a separate children’s pool. On the food front, breakfasts, lunches and dinners are help-yourself affairs, while lunch can be paid for at the poolside à la carte restaurant, which has a salad bar and a grill.

Bedrooms here have just been refurbished to include modern soft furnishings and flatscreen TVs. If you really want to indulge, upgrade to a sea-facing room. As well as great views, you can look forward to special extras like a welcome drink and half a bottle of wine waiting in your room when you arrive.

TripAdvisor rating

Based on 1536 reviews

  • Official Rating
  • 1Building
  • 7Floors
  • 391Rooms
  • 6Lifts

Platinum

Holidays in premium hotels

  • 90% customer scores
  • Platinum Villas available
  • Platinum Cruises available
  • 20kg luggage allowance
  • 4T and 5T hotels

Find out more about Thomson Platinum »

Food & Drink

Dining options Breakfast Lunch Evening meal Drinks Snacks, Icecream
Half Board

Buffet breakfast and dinner.   

Full Board

Buffet breakfast, lunch and dinner.   

Facilities► View all

2 outdoor pools

Both pools are heated in the winter months. Sunbeds with mattresses and parasols are provided. You can hire pool towels for a deposit.

Las Vistas buffet restaurant

For breakfast and evening meals with show cooking. There's a dress code here, with long trousers for gentlemen at your evening meal.

La Palapa pool bar*

Offering drinks and light meals.

Rooms ► View all

twin room

Twin room sleeps up to 3. Rooms have satellite TV with English channels and 2 or 3 beds. When rooms are occupied by 3 adults there's no cot space.

twin room with limited sea view

Twin room with limited sea view sleeps up to 3. Rooms have satellite TV with English channels and 2 or 3 beds. Can be sold as single. When rooms are occupied by 3 adults there's no cot space.

TripAdvisor Reviews Show more reviews »

Still a very special hotel

You will most likely have read the few negative reports of this hotel. I'm sure you were, like I was, a little concerned. Have no fears, while I don't doubt these reports they must be taken in context. I write this a I sit on my balcony looking out at the harbour with La Gomera on the horizon. It is 9:10am and while the hotel is full there are loads of sun beds available, as there has been for our entire visit. The restaurant is splendid. Food quality is of the highest, and the choices are vast. Everywhere is squeaky clean. The staff, without exception, are genuinely nice people who are here to make your stay a pleasant and memorable experience. We have already booked to return in July. Oh and the refurbishment that's apparently going on is not even noticeable. Had I not read of it happening I would be totally unaware of anything. Just come here and enjoy your holiday, assured of the quality, cleanliness, and relaxation you are guaranteed. More

BigJohnDeere, Belfast, United Kingdom

Quality hotel has minor issues to resolve

The Arona Gran is certainly a very good hotel. I try to constructively think of ten things they could do better but found I ran out of even the smallest points. The things that could be improved are 1.The entertainment - it was invariably poor with the resident trio the worst ever and the professional acts sub standard with the exception of The Eagles.2.They do not serve a decent pint of draught beer. 3.Vicki the rep was excellent but she unfortunately misinformed an elderly couple who enquired if the restaurant would be open before their 5.45 am pick up as they required to take vital medication with food prior to departure. Clearly communication with the restaurant and reception staff would have established that the restaurant provided a continental breakfast that would save these particular guests health concerns. 5. the same elderly couple had an upsetting experience having received a card on their sunbed sharply criticising the fact it had towels and was not occupied at 09.30 for half an hour. The jobsworth who did this is obviously not a trained observer as the couple who examined the sunbeds which were in the shade and soaking wet were not at that time suitable for occupation. You can imagine how foolish this couple felt. 6. There are notices prominently displayed telling guests they cannot bring in food and drink to consume but again surely medical propriety takes precedence.7. There is no TV room which would be useful addition on foul weather days. 8.The day time activities and the multi language awards presentations each evening could be left out. These issues are inconsequential and petty ,but that is the point, they would require small changes and little effort to make guests feel more comfortable and at ease.More

mellowdays, Leeds, United Kingdom

comfort Zone

We have just returned from a two week stay at the Arona Gran , and enjoyed the whole experience, the pools are heated , Rubio well his story while doing Aqua fit just so funny keep up the good work, Melinda was also very good , The food plenty of choice and the daily fresh bread yummy, we just have to come back next year oh dear already booked, so hope we get a chance to sample the new rooms, once again best wishes to all the staff for the good work they do.More

Happytravelers93, Middlesbrough, United Kingdom

It's nothing special, too big for me, sunbed battles & low grade food.

I don't think it's a very good 4 star - I've stayed in better 3 stars. The usual ridiculous scrum for sunbeds, regulars behaving they have more 'rights', resulting in everyone squashed together. Rooms are tired with built in 70s not working bed radios, bathrooms jaded. It's just not for me, it's far too big and very impersonal. The food is rubbish, coffee horrific, very low grade produce. I struggled to find anything for breakfast and for a 4 star that's not good enough. More

shooshoos, london

Too many annoying things about this hotel to score it higher.

I stayed at The Arona Grand 6th March 2014 for a week. The hotel is very impressive in many ways but it also has some very annoying features that stop me scoring it more than 3 (average). So what do they do well? Great location Superb Food My room had a great view of the bay and we could watch the ferry boats arriving and departing. Staff very helpful Spotlessly clean Two great pools Public areas the most impressive I've seen So what was annoying? All meals served indoors with no opportunity to eat alfresco. Restaurant very crowded, brightly lit and too warm ..more like a works canteen than a restaurant. Despite being full board this did not include coffee or even water which had to be ordered and paid for as an extra. Thomson told me hotel improvement works were taking place but when I enquired I was assured this would not begin until after my stay.....this was not the case....sat by the pools the ear piercing sound of a saw or angle grinder was the constant back ground noise....not easy to relax with this going on. Tea and coffee in rooms again an extra to be paid for at this 4 Star .....you get this in every budget hotel in the UK free....it is as if they try to squeeze every last penny out of you. Balcony lights can't be switched on or off by residents....so if you want to sit out at night lit up by bright lights this is the place for you. On two nights the plate warmers were not switched on (they forgot) so the warm(not hot) food was cold by the time it got to table.....when they remembered to turn the plate warmers on they were very efficient. And finally only bottled beer on sale in the restaurant ....no draught .....the sign of a cheap bar/hotel in the UK. What was the best feature of this hotel....this is an easy one....the Thomson Holiday Advisor is call Vicky and she is very good. She gave us good advice regarding excursions and other tips...all made the week go well. We'll done Vicky. So too many negatives for me....shan't be back! I know I am perhaps being too fussy ...as everyone I spoke to loved the hotel and most were on return visits ..... PeterMore

Peter007Blackpool, Blackpool

See all 1561 reviews »

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