This Sensatori Resort is the only one in the collection to have been awarded an extraordinary 5T+ rating, so you know you're in for something special.
Sensatori Resort Tenerife has lavish good looks. From the outside it bears a striking resemblance to the Alhambra Palace. Step inside and it's every inch the modern masterpiece. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
Style aside, this place has plenty of Sensatori trademarks. We're talking plush deluxe rooms with hi-tech extras like plasma TVs, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds. Factor in a coastal setting, Spanish vibe and a spa made for pampering, and you’ve got a retreat with get-me-there-now appeal.
Based on 908 reviews
- Official Rating
5-star hotels designed to fuel the senses
- 6 or more restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board Plus comes as standard. You'll get 3 meals a day. House wine, beer and carbonated soft drinks included at lunch and dinner.
Including 3 meals a day excluding Red Level, fine dining and Oriental restaurants. The hotel also offers a special All Inclusive drinks upgrade. It entitles you to local drinks when you go up and order them from any of the hotel’s bars during opening hours. Snacks at set times.
Facilities► View all
The main pool is huge, filled with saltwater and accessorised with a whopping 70 in-water sunloungers, whirlpools and water jets.
Expect fresh meat and fish dishes and there's a new 'hot stone' menu at a charge.
Evening entertainment programme
Expect big, West-End style shows, tribute acts and contemporary and classical musicians.
Rooms ► View all
Twin room sleeps up to 4, with a double or twin beds, as well as a double sofa bed, and sleep up to 2 adults and 2 children or 3 adults. They all feature a 32-inch flatscreen TV, an iPod docking station, a balcony or terrace, and a huge bathroom with a rain shower.This room can also be sold as a single.
twin with limited sea view
Twin room with limited sea view sleeps up to 3 adults or 2 adults and 2 children. With 32 flatscreen TV, iPod docking station and rain shower.
TripAdvisor Reviews Show more reviews »
Wonder Winter Break!
3rd time at this hotel, you get what you pay for! This is a fantastic hotel, it is large but with small hotel principles. Rooms are really spacious, this year had a great view of Mount Teide from the balcony. Food option is excellent, we really enjoyed the Italian restaurant (book the day before on the touch screen). Pool area-plenty of sun beds so need need to get up at the crack of dawn! The infinity pool is vast with great views across to the island of La Gomera. Food quality is superb as well as great choice. Recommended breakfasts, freshly cooked omelettes or pancakes! Tea & coffee facilities in rooms are a bonus (as well as a fridge) Bought Daily Mail at hotel shop every day & partner was able to watch UK TV (Strictly etc!) Sensatori staff are efficient & attentive. Back just before Christmas 2014 to re-charge the batteries prior to the Festive season. Highly recommended. PS Look out for "Eddy" the white Egret who frquents the lake area!More
Simon R, Chester
Still a class above
Recently returned to Sensatori with friends and had another brilliant holiday. Problem with our rooms when we arrived, but given drinks at the bar whilst they sorted things out and then the day after Thomson's told us to arrange a bali bed at their cost as an apology, good show!! Rooms were good with part sea view and over towards Los Gigantes. So many switches to create different effects in the room, lots of UK tv channels but no time to watch them!! The restaurants were excellent with so much choice, easy booking system for restaurants other then Pangea. Enjoyed the bbq at the Ocean Grill on Friday nights, but our favourite was still Pangea. Really good professional entertainment each night both in the Theatre and on the terrace. Lots of classes to join in or not through the day, all well organised. Great choice of pools and pleased that this is still one hotel where if you try to reserve sun loungers they take your towels & books etc away. The majority of staff were extremely friendly & helpful and enjoyed a joke with you creating a good atmosphere. Changes we were not happy with was the doubling in price of the bali beds and the fact that guests are not allowed to join you in the hotel, unless you get written permission and are willing to pay a premium. Were told they had problems this summer but have really gone over the top and this will backfire on them. No-one tells you beforehand, even Thomson's say they know but won't mention it to guests, guests are then met with a very rude doorman and escorted to a bar, so much for gaining new business, On the positive side you can now have your rooms cleaned as often or as little as you wish.You get a green credit when the room is not cleaned which goes against your hotel account. All in all a great return trip, had holidays there with our family & grandchildren and now with friends and can honestly say all tastes were well catered for, Still on the 'go back to' list.More
Go ahead and book it! book it! book it!
I can only think that the people who have written some of the negative reviews are the people in this world who are moaners anyway and perhaps possibly not all that happy within themselves? I have stayed here in Sensatori Tenerife twice, once with my daughter and grandson ( aged 2 years at the time) and the second time this year with my fun loving sister and found both experiences superb.Firstly, this is a great place for mums and dads with children under school age.This hotel is about relaxation and yes,unbelievably it offers this when spending time with your kids! It offers a great family pool as well as a kiddies pool which are both in their own separate grounds .There is a fab play room with dedicated staff and also a daytime child minding service where tots can go for walks in the hotel grounds with the lovely girls who work there so, if mum and dad want to relax together for a while around the pool or use the gym, join in the extensive sports/relaxation activities on offer, visit the spa or just go eat in peace..........Are you getting the idea? I have just returned from a great week of absolute relaxation. My only wish is that my sister and I had booked for 10 days instead of 7 nights.From leaving our UK airport to our return to UK we had first class attention from both Thomson representatives and all of the hotel Even though the photographs of the hotel on the official Thomson site look great, the hotel looks even better 'in the flesh'. Everything is spotlessly clean, large bedrooms with world's most comfortable beds,great swimming pools (although the huge infinity pool is freezing but ok once your in!),push button waiter drink service around the pool, always a sun bed available, Bali day beds around the pool, extensive choice in the Pangea restaurant which is extremely child friendly, and as for one person's comment about the late opening of 6.30pm this restaurant serves food 7am- 10.30am, 12.30pm-3.30pm and 6.30pm-9.30pm and when they are not open there are other food areas that are open. I believe the longest period of time that there is not food available within the hotel grounds is about 2 and a half hours. Fully inclusive at Gran Melia does not mean that food is available all day long but by the time of leaving you will have come to realise that there is an abundance of food available.There are 6 restaurants on site. Also, that travellers photo of the bed sofa is misrepresented. makes it look like that it is in a small room(crafty photography perhaps?) This hotel offers elegance, vast amounts of space, relaxation and happy staff.The hotel is called Palacio Gran Melia and does not belong to Thomson so it is vastly different ( and more up-market) than the usual Thomson hotels.Thomson have it rated as a 5 plus rating. If you are looking for a 5 star or above hotel then stick to the Mandarin in Hong Kong or visit Dubai where your 7 star hotel awaits, or......just stop moaning! I have travelled to many countries and stayed mostly 5 star and above(independently, not through package holidays) and lived in Dubai for over 10 years where there are some pretty fab hotels. Sensatori is marketed by Thomson as a 5T hotel indicating that it is one of the top hotels and it most certainly rises above their 5T rating. One tip I feel necessary to give is to take some 'dressy' clothes with you as most people dress up for the evening. Also take your running/walking shoes, exercise clothes as the free sports activities are fab to join in with. there is an early morning/sunset jog, , early morning power walk, outdoor yoga and Pilates and stretch classes, Zumba, spinning,personal training (free),archery,kids tennis, kids paddle tennis, kids football, etc,etc. Don't listen to the moaners! get yourselves and your family out there and ENJOY!More
LydiaW434, London, United Kingdom
Parents Beware - This is TOTALLY unsuitable for families with toddlers and babies.
This is a beautiful hotel, it's actually the Gran Melia Palacio de Isoro. Overall - this hotel is totally unsuitable for families, principally because the restaurants do not open at times that allow you to feed your toddlers. Six thirty is far too late to feed a hungry child who has swam all day and walked the vast corridors because they're are not enough lifts for prams and pushchairs. The overall impression I have of this hotel has also been tainted by the simple fact that the staff were not helpful or accommodating in helping us feed our toddler earlier. This is particularly upsetting as we were all inclusive, at huge cost. Rooms - these are ok. Nothing special. The main niggle is that the rooms were not cleaned until five o'clock, if at all. The jacuzzi bath did not work. The toilet smelt like a public lavatory. Food - the food is excellent in the buffet area. Really fabulous but when your child is so hungry and ravenous it makes mealtimes a tortured experience. This was a scenario repeated across the restaurant by lots of families. Pools - the family pool was lovely and warm. The saving grace of this holiday. Value for money - we were a family of four, two adults, a two and a half year old and a four month old. We paid in excess of three thousand pounds to be all inclusive. I feel that in most other five star hotels they would have accommodated our requests for a packed lunch style dinner for our little boy. Instead this was met by a definitive no! I also feel I shouldn't have had to pay for a cocktail with dinner. My one and only of the week. So we were hardly abusing the all inclusive! I also learnt that a number of people booked this at the last minute and paid significantly less than us. That's great for them but a bit galling when I can't feed the child who's cost me a thousand pounds. This was an expensive rip off by Thomson and I will be taking it further with them. Please be cautious before booking. More
Sensatori return visit
We came back following a lovely holiday last year. Unfortunately that time we had paid Thomson extra for a garden room - what a disaster and waste of money. It was dark, dingy and faced a wall so we lost the money we paid to Thomson and upgraded to another room for which we had to pay the hotel nearly £300. So this time, we booked and paid extra for a sea view room and we emailed the hotel before we came to ask for a nice room. We were really pleased with room 4099- lovely sea view with palm trees swaying in the breeze. The only downside was the 6.30am arrival of the cleaning staff in the grounds below our balcony with their extremely noisy trollies and returning bar staff at around 1am with their noisy trollies too! The staff are really helpful and friendly but in the restaurant are overworked. Our room was kept spotless by the cleaning staff. Nothing is too much trouble. We agree with other reviewers that there is a " them and us" culture. Red level visitors have their own roped off section of the outside restaurant area making us feel like second class citizens. Had we known there was going to be obvious segregation and bias we wouldn't have booked to come here again. It's a beautiful hotel, fantastic decor and elegance but we intend to have two cheaper holidays next year instead of one week away in a pretentious hotel. Thomson will hopefully realise soon that their Sensatori brand isnt what they make it out to be. We went to the Sensatori in Crete in June and we were very disappointed by the standard of that hotel. Please Thomson, take notice of your customers otherwise they will vote with their feet.More
Jennifer_S351, Sutton-on-Sea, United Kingdom
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