This Sensatori Resort is the only one in the collection to have been awarded an extraordinary 5T+ rating, so you know you're in for something special.
Sensatori Resort Tenerife has lavish good looks. From the outside it bears a striking resemblance to the Alhambra Palace. Step inside and it's every inch the modern masterpiece. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
Style aside, this place has plenty of Sensatori trademarks. We're talking plush deluxe rooms with hi-tech extras like plasma TVs, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds. Factor in a coastal setting, Spanish vibe and a spa made for pampering, and you’ve got a retreat with get-me-there-now appeal.
Based on 998 reviews
- Official Rating
Luxury holidays designed to fuel the senses
- 6 or more restaurants
- Great sports line-ups
- Modern children’s facilities
- Top entertainment
- World-class spas
- Choice of rooms and suites
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Full Board Plus comes as standard. You'll get 3 meals a day. House wine, beer and carbonated soft drinks included at lunch and dinner.
Including 3 meals a day excluding Red Level, fine dining and Oriental restaurants. The hotel also offers a special All Inclusive drinks upgrade. It entitles you to local drinks when you go up and order them from any of the hotel’s bars during opening hours.
Facilities► View all
The main pool is huge, filled with saltwater and accessorised with a whopping 70 in-water sunloungers, whirlpools and water jets.
You'll have a choice of fresh meat and fish dishes at this Grill restaurant. The chef has plenty of speciality dishes and a new 'hot stone' menu at a charge.
The spa has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.
Rooms ► View all
Twin room sleeps up to 4, with a double or twin beds, as well as a double sofa bed, and sleep up to 2 adults and 2 children or 3 adults. They all feature a 32-inch flatscreen TV, an iPod docking station, a balcony or terrace, and a huge bathroom with a rain shower.This room can also be sold as a single.
twin with limited sea view
Twin room with limited sea view sleeps up to 3 adults or 2 adults and 2 children. With 32 flatscreen TV, iPod docking station and rain shower.
TripAdvisor Reviews Show more reviews »
We came for a week at the beginning of April 2014. I am quite a fussy person, however the only thing I can complain about is that it rained for a day! We had a garden room, which was big and clean! The lights are not to difficult to operate as others have mentioned. We choose to get our room cleaner every day but you do have the option to not have it cleaned and have 20 euros credited towards your bill. Food was lovely, we only managed to get booked into the marker grill on the last night as we did not want to eat dinner at 9.30pm! Hotel was beautiful, the staff were helpful! We managed to get a late check out! No complaints, I would definitely come back!!More
Julie F, Glasgow, Scotland, United Kingdom
Lovely holiday - already booked up again!
We stayed at this lovely hotel for a week at the end of March 2014. First impressions were fabulous! The Sensatori scent in the lobby area was lovely & we were checked in promptly. We had a Sea View Room on the 4th floor which was good - very spacious & comfortable. The balcony had sunshine all afternoon & evening. One thing we noticed in the room was that there was no where to sit & do your hair & makeup - didn't affect us being 2 men but we thought this would be a pain for ladies (and gents!). Also although there is tea & coffee making facilities in the room it would be nice to have bottled water on arrival too. We both loved the big bathroom, the rain shower & double sinks were wonderful. To our surprise we managed to get a reservation in the Italian restaurant on our first night, it was a lovely meal. We only ate in the main buffet restaurants twice for dinner as the other nights we got reservations in the Al la Carte restaurants - all were good meals & we didn't have to get up early to book them either. We enjoyed our 2 dinners in the main buffet restaurants too aswell as the gorgeous breakfasts. Lunch was good in all the restaurants. We are both quite fussy about eating out & food in general & if you can find fault with the food at this hotel then I find it hard to believe. We loved the option not to have the room cleaned every day, a real bonus! I phoned the Red Glove line twice in the week for fresh towels, toiletries etc as there was no need to have the room cleaned every day. We ended up having €120 credit when we checked out as a result, paid for most of our drinks that we had before or after dinner. We went to the local supermarket to buy bottled water as that's all we drink during the day generally, the packs of 6 big bottles were half the price of the hotel shop! We managed to get sunbeds everyday & there was plenty of choice, the adult pool seemed cramped so we used the beds on the grass each day & moved them around for the sun which was good. I only ventured into the main pool once as it was a bit chilly but I can imagine in the summer it is gorgeous in there. The beach area that has all been recently developed is lovely, again in high season this will be another added asset to the hotel. Overall it is a beautiful resort, the grounds, restaurants & communal areas are kept immaculate. We found all the staff helpful & friendly, no problems there. This was our second Sensatori experience, we stayed in the Sharm one last year & this one exceeds in all areas. I like the fact that this Sensatori is within the Gran Melia hotel unlike the Sharm one which is just Sensatori only. It's nice to have a mix of nationalities here & not just Brits! We enjoyed the evening entertainment too, always worth seeing, the Piano Bar was lovely to relax in after dinner before going to the Atlas Theatre for the Sensatori show. We enjoyed this holiday so much we have booked to come again in September! Ignore bad reviews, just book it & enjoy the gorgeous hotel! More
IanandAnt, Chelmsford, United Kingdom
All Style But No Substance
Stayed 11 nights in this hotel in March 2014. First impressions were good with an open plan reception area and courteous staff. Having asked for a quiet room on the fourth floor with some afternoon sun was disappointed to get a room on the fourth floor receiving only an hours morning sun, facing the "Sports Hub" that held an outdoor spinning class between 5pm and 5.45pm four days a week with the loudest music ever. Not very relaxing. The room was spacious enough but the lighting was insufficient both in the bedroom and bathroom and there was no illuminated mirror. The bath was too wide for one person but not big enough for two. The rain shower enclosure flooded the entire bathroom and half the bedroom, a problem mentioned by several guests and it took 5 hours for the water to be mopped up despite 3 reports to reception. "Pangea" the main buffet restaurant had no hygiene regulations even though everybody passed through the main doors and this could easily have been imposed. Throughout our stay more and more people suffered from colds and this was due to poor hygiene standards. If eating with screaming toddlers every meal is your idea of fun then this is the place for you. Again due to the layout of the restaurant it would be so easy to separate couples from families but it would appear that the maître des sole purpose it to sit couples with screaming toddlers next door. This policy also extends to having screaming toddlers in rooms above couples, although thankfully this was not the case for us. Staff service varied widely depending on the time you ate but making eye contact with any waiter ensured your wait for any drink would increase three fold. The food though initially impressive soon became repetitive and the only way to ensure having a hot meal was to have the stir fry which we did 9 times out of 11. When staying at this hotel take your glasses to check every receipt you sign. We found that gratuities had been added for coffees we ordered by the pool and our personal record was four attempts at getting the price right for a gin and lemon. €14 down to €7 with two charges of €8 in between. It became our daily evening entertainment and for people signing away merrily you may be in for a nasty shock come the end of your holiday. The hotel runs a policy of offering you €20 a day if you don't have your room cleaned. By the third day we decided that our room needed cleaning so left the card out by 9am. The room wasn't cleaned by 7pm so we went to reception and the managed to send up a cleaner. There was then an argument over how many green credits we had earned and we were proved correct without receiving any kind of apology. They managed to clean the room properly on the 2nd request but on the 3rd request changed the bed but didn't touch the bathroom. An apologetic cleaner then shoved "Red level - Clarins" bathroom products at us as if that made up for the abysmal service. You're allowed one pool towel by the officious attendants so you end up sitting on a cold wet towel should you venture into the pool. It's quite correct that as a "Sensatori" guest you have to book the Italian restaurant by 7.30am in reception at the latest, not a problem for an early bird gym bunny like me but hardly 5 star. Reception staff will feign ignorance of when the machines are ready to use and "Sensatori" staff don't want to know about anything other than if you're booking excursions with them. It's a real shame that there are so many excellent and good reviews for this hotel but read carefully and you will see that the majority of these good reviews are from "Red Level" guests who have paid over the odds and even then some of them still receive poor service. "Sensatori" guests are simply making up the numbers, from the worst pick of the rooms to the dregs of the tables in the speciality restaurants. Do yourself a favour, don't believe the hype and glossy brochures and give this one a swerve.More
Tracey C, Wakefield, United Kingdom
Great for a relaxing holiday
This was our 1st visit to a Sensatori hotel and we didn't really know what to expect after reading other reviews. We were very pleasantly surprised! The hotel is huge with magnificent gardens and pools, superb out door seating areas with views of La Gommera and large, well equipped bedrooms and bathrooms. The bedroom lighting was complicated but effective. We had a fabulous room on the 5th floor with views down through the gardens to the pools and sea. The balcony was lovely and sunny with a comfortable sofa. The bed was huge and one of the most comfortable we have slept in. The real positives to this hotel are all the extras they have included that would normally be charged for in other 5* short haul hotels ie. tea and coffee making facilities in the bedrooms, English TV channels ( although reception was not always perfect ), free WiFi throughout the entire complex and free use of both a room safe and fridge.The green credit of 20 euros a day, if you didn't have your room cleaned, was a good idea and paid for our after dinner drinks. The choice of 4 inclusive restaurants was good however the booking system, for the 3 restaurants other than the buffet option, Pangea, was ridiculous and complicated!!! Effectively, we were unable to get a table until the 3rd evening and this was only because my husband was up at 6am to book a table using one of the booking terminals. He repeated this for the duration of our stay!!! When I questioned a rep about this she just made light of it and said you had to keep checking the terminals and there would be cancellations. This could potentially put a real downer on the Sensatori experince. The food in the buffet restaurant did not match up to the choice, presentation and quality we have had in other 5* hotels on the island however we were impressed with the other inclusive restaurants. Any critisism of the entertainment is unfair, it was varied, up to date and of a higher standard than most. There wasn't a Chinese acrobat or a Loro Parque parrot in sight!!! The pianist and guitar player deserve a special mention!!! The short walking tour of the hotel, after our welcome meeting, was a great way of orientating yourself. Overall, we thoroughly enjoyed our week and will definitely return.More
I stayed here with my husband late November 2013 for a bit of winter sun for 5 days, which was enough. The coach trip from the airport to the hotel took around half an hour, during which time you get to see the island- not the prettiest but having been to Tenerife a few times now you appreciate how arid most parts of the island are. Once you arrive at the hotel be prepared to have your breath taken away- it is STUNNING and truly has the wow factor. Once we checked in and were taken to our room, again I was very impressed by it's quality- despite being a standard double it too was very plush and had everything you needed while being extremely pretty. Now it was time to explore- leading us back through the opulent reception and down to the ever- impressive fountain arena. From reception you have an amazing view over this area, passed the extravagant archways beyond and out to sea. The fountains come into their own at night, where there is a classical music and light fountain show on the hour- a must see. This really is an impressive area, with its marble 'boxes' which warmly light-up at night, it's white leather sofas and beautiful pools. You could imagine celebrities meandering around this place, such is it's quality. Continuing our walk, we headed down to the infinity pool area where you soon appreciate just how big it is- it's HUGE! (However, in November, it's FREEZING!!). You also appreciate again, how pretty everything is, with the roofed huts which stand in the water creating a beautiful vista, and Bali beds dotted around the edge (you need to pay to use these, but on our first evening we were lucky enough to snuggle up and watch a sunset for free as it was so quiet). The pool is perfectly positioned to reflect the sunset, which is so pretty you simply must venture down here to witness- truly beautiful. The evenings here were a lot of fun, with a good selection of restaurants and good quality foods (our fave being Club Ocean). Afterwards our favourite hang out was Nemo's Lounge, a beautiful little lounge with a fish tank wall in the centre. This is a great little place with live music and smooth cocktails, but you also have the open air lounge situated above the pool which hosts live DJs, amongst other entertainments including live shows (the Michael Jackson show was a favourite). Day time was mainly pool-side. Being off-peak there was still a number of guests there- you could always get a lounger (and towels using your room card) but the popular areas filled up fast, and annoyingly you still had people leaving a bag on chairs literally for the whole day without actually using it, which is just plain selfish. My husband enjoyed using the gym on occasion, which was surprisingly well stocked and has everything you could need. A walk round the local area surprised us as it's not as developed as you'd think, making it an odd choice of location for a 5 star hotel. There is a small town close-by, but we didn't make the effort to go there. I dare as the area will become more developed and have money thrown at it at some point, but when we went there was a jarring contrast between the pure luxury of the hotel and it's immediate setting. Meal bookings can be made two nights in advance via a self-service computer system, but you'll need to make the effort to come downstairs early (circa 7.30am) to get what you want, otherwise everything gets fully booked. Sensatori have a wonderful Eco-friendly scheme whereby you opt out of having your bed sheets changed on a day to day basis and are rewarded with 20 euros against your bill per day- a wonderful way of justifying those cocktail expenses, and worth it regardless to do your bit for the environment (it's not like you change your bed sheets on a daily basis at home anyway!). One thing to note going off peak, a couple of the restaurants you pay extra to dine at were already closed for the season. Also, a day before we left they roped off the grassy area around the infinity pool, to allow it to grow back and look healthy presumably for the Christmas peak of visitors, but this left those of us there penned up on loungers in one smaller section of the pool- there hadn't been any notices this was going to happen either, so it's worth noting these things can happen offpeak. All in all, this was a very nice hotel- a treat for the eyes certainly. While I thoroughly loved the hotel itself, we have 'done' Tenerife now and would choose to discover an other sensatori hotel instead. But it's well worth a visit!More
SuzieGB1, London, United Kingdom
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