With its high-design interiors and impressive pool scene, Sensatori Resort Tenerife is a luxury escape par excellence.
Sensatori Resort Tenerife has lavish good looks. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
There’s as much substance as there is style. We're talking plush deluxe rooms with hi-tech extras, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds.
All in all it’s a winning formula, and one that has seen the hotel awarded an extraordinary 5T+ rating – the highest of any Thomson property.Read more ››
Including 3 meals a day excluding Red Level, fine dining and Oriental restaurants.
The hotel also offers a special All Inclusive drinks upgrade. It entitles you to local drinks when you go up and order them from any of the hotel’s bars during opening hours.
Buffet breakfast, lunch and dinner.
Full Board Plus, which includes house wine, beer and carbonated soft drinks with lunch and dinner, is the standard package at this hotel.
The Spa by Clarins has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.
The deluxe twin rooms have a luxurious feel with high quality soft furnishings. They sleep up to two and come complete with 32 flatscreen TV, iPod docking station and a rain shower. These are located in the adults-only Red Level section of the hotel which features its own child-free pool.
Twin rooms have a luxurious feel with high quality designs and fabrics. They sleep up to four, with two adults and two children or three adults with double or twin beds, as well as a double sofa-bed. Plus you'll have a 32 flatscreen TV and an iPod docking station. The bathroom is huge and comes complete with a rain shower. Outside, there's a balcony or terrace.
Average monthly temperature and rainfall for the Guia de Isora location.
TEMPERATURE (°C)RAINFALL (mm)
Travelife Gold is awarded to hotels that demonstrate industry-leading sustainability practice. In other words, properties that are both greener and fairer to the environment, their employees and local communities.
We were looking for a relaxing week in the sun where we could eat, swim and generally be spoilt. This resort ticked every box and more.
From the moment you step into the reception you know this is a class destination. Not just bricks and mortar but the staff and their service.
We booked with Thomson so were on their Sensatori range of resorts. The Thomson reps were first class without being invasive to our holiday. They were there at check-in to support the hotel staff and to greet us. Helpful to make you feel at home straight away.
The rooms were very impressive and we were on the fifth floor almost overlooking the adult pool. Very quiet day and night mainly due to the clever architecture and hotel layout.
We stayed mainly by the adult pool which was very quiet. The massive main pool was never busy enough to feel cramped and I rarely remembered that it was salt water. The kids pool area(s) is a great idea. Kids should be able to go nuts without fear of a frowning adult. Likewise someone people want peace and quiet without getting involved in a game of Marco Polo etc. so the adult pool helps everyone (adult is over 16 by the way).
One note about the pools. They are open all the time of course. Your can go down when you like in the morning and put your towel down and leave your stuff there. However if you then leave it before 10am and go for breakfast etc it will be taken away. EXCELLENT scheme and one that stops the sun-bed wars you see so often. And it is enforced.
We were all inclusive so had a choice of three day time or four evening restaurants. We were there for a week and didn't get bored with the choices at all three. You should not that if you want to eat at anywhere but the buffet you need to book via a terminal or telephone. I won't try and describe how you do this now but they book up quick and people stay up to til midnight to get their booking sorted. Fair enough. I just couldn't be bothered.
The public spaces for the evenings were superb. Huge. A big variety. Never felt busy because of the space and different areas.
We only left the hotel once in a week. Didn't get bored. Didn't feel trapped inside.
There is evening entertainment. Not my thing but I am assured it was really good.
All in all an excellent experience and one I would not mind returning to.
Finally I am writing a review of the hotel here not the guests but I will just say -
*Sky Sports football is not a right - don't kick off and be rude if Leicester v Everton is not available even if it is available at the Dog and Duck (or whatever) in town.
*A football shirt is not smart casual even if the new Liverpool kit has a collar on it
*If the rules says gents must have a shirt on to be served at the bar you have to have a shirt on. If they then don't serve you don't ask for the manager - you look an idiot.More
Tagfcuk, High Wycombe, United Kingdom
The return, one year on.
We decided to return to this hotel and through Thomson Sensatori after a great family holiday last year and we were not disappointed. The hotel was unchanged from last year but we relaxed immediately. There is little flexibility in checking in before 15.00 but we were prepared by taking swimming things in the hand luggage. We had a room on the 4th floor which was the same as last year and was comfortable for 2 adults and 2 children (11 and 7). It is a sofa bed for the 2 children but they slept well and we may manage another year with them sharing. The restaurants were more difficult to book this year and you had to wait until midnight to book at the terminal or get up early which restricted the availability. The food is excellent and we ate at the buffet most nights which good but got a little repetitive after 10 days. The hotel and grounds were well maintained and the infinity pool is still stunningly impressive second time around and although we did not experience it there were issues with sun beds if you had not grabbed a spot by 10.30. Sitting on the terrace after dinner watching the Sun go down over the Ocean is the perfect way to end the day. The Sports hub staff were again exceptional, Craig was fantastic at keeping the workouts interesting and challenging whilst working around family commitments. It speaks volumes that we would consider returning next year for a third time, in fact this is the only option for the children!More
RuthOC2014, Solihull, United Kingdom
Relaxing Family Holiday
Travelled for two weeks, with wife and two kids (7 and 4). Stayed in a Garden Room (i.e. with Bali Bed outside) - booked through Thomson so were there as a 'Sensatori' guest which is Full Board plus drinks with meals. We stayed peak time - middle of August.
First the positives: This is a beautiful resort. Whilst big, it seems cared for throughout. The thing that amazed us wandering round on arrival was the sense of space at peak time. Our usual experience elsewhere in August has been to be cheek by jowel with everyone - not so here. The only place that ever felt over crowded in the whole resort was the family pool.
I've read below some people complain about the staff. I honestly cannot reconcile that with my experience. For me this place got it spot on. Usually, at full board/all inclusive places in August they are understaffed, and the staff look constantly harassed - I honestly didn't see that here. Every single interaction with staff was pleasant. Even when you're walking around the hotel and walk past the cleaners or maintenance people they give a genuine smile and 'hola' or whatever. I like people watching and elsewhere that train people on those little touches you usually notice that the smile vanishes to a frown the second the guest is out of sight - but I didn't sense that here at all. A happy staff make for a relaxed resort.
We were very happy with the food. On the first day I was a bit concerned with the booking system, but needn't have worried over the two weeks we ate everywhere we wanted more than once. With small kids the BBQ night at Oasis and the buffet at Pangea were the winners. For the grown-ups, when the kids were at the evening kid's club, we ate at both the Duo Fine Dining and Duo Tapas restaurants (at extra cost) and found them excellent. However, (first niggle coming) two things let the fine dining place down - first we explained we HAD to pick up our kids at 9:30 so asked the waiter (at 7:30) if our choice of tasting menu could be comfortably done in that time frame - he said it could, and it turned out it couldn't. So a 90 euro a head meal was marred by us having to rush the later courses. Also, amazingly for a high end restaurant one course had to go back as it arrived with a visible hair as an extra. Shame, as without those niggles I would say it could have been sensational.
Our room was lovely. We were at the back of the hotel, and our Garden bordered the perimeter fense and had a view of the unremarkable road. They'd clearly put thought into the landscaping and tree planting to obscure this view, and our bali-bed bordered a nice stream. Even though, the gardens were close to each other, and folk had balconies above us the design meant it still felt nice and private. It was a big chunk of change more expensive to get the garden room, but I'm glad I did. My biggest gripe with the room was that the sofa bed for the kids was quite flimsy. Fine for a four and seven year old, but it would have been unacceptable for a heavier teen or adult.
One curious thing about the hotel is the dual branding. You have the Thomson lot branding it as 'Sensatori' and the hotel's primary brand as Gran Melia. Each has their own reps on site, and some facilities are restricted to one brand or another which seems a bit odd. For us going Thomson was all about the kid's club. Both our children are huge 'joiner-inners' and love activities with other kids and making friends so a decent kid's club is their primary requirement for this sort of holiday. This did hit the mark, and they really appreciated the efforts of Emma particularly. However,we did have some frustrations here. There were a couple of sessions were the kids club was full up, and our kids couldn't go. For our first week they were trying to mitigate this by having a sign-up sheet at 4:30 the day before, were you could guarantee one session the next day. This was OK to a point, but when you're paying a hefty premium on just booking through Gran Melia to get this childcare, the real answer for them is to get more staff in at peak times, so they can have more kids. The limitter wasn't the space (the kid club is huge) it was the number of adults and child/adult ration rules. Thomson must know months in advance how many kids will be staying so should staff accordingly. We had one night ruined where my wife and I had booked a meal with the plan to eat whilst the kids were at the club, to find the session was full, and our planned nice meal became replaced placating to very upset kids.
For me, I like to swim, and a highlight was the infinity pool. It is huge. The best hotel pool I've ever been in. Big enough that there is loads of space. Yes, it is salt water, but that means you can just effortlessly float on your back in the Sunshine dead sea style. Glorious. Also, at about 250m+ long, you do 10 laps of that and you know you've done your day's exercise!
Speaking of exercise the gym is adequate but they could do with another couple of treadmills as I found myself queuing for those. My wife was very happy with the treatments she had at the onsite spa.
WiFi seemed good throughout the resort.
I've never stayed anywhere were folk 'bagging' sunloungers in the morning with towels wasn't an issue, but I found this place handled it really well. Particularly by the kids pool (which was the only place that really seemed to get crowded), any towels bagging sunloungers before 10am, which didn't have someone actually there with them were discreetly shifted by the staff. It's as good a system as you're ever going to get.
Evening entertainment, on the terrace and in the piano bar was better than I was expecting - the stuff in the main theatre was OK - more for the kids, but they enjoyed it.
Niggles aside (and I'm fussy, so I find niggles everywhere) this was as relaxing a holiday as I've had in years. Very, very happy we chose the place.More
WilliWonka, Birmingham, UK
Second stay in four months
Next stay booked for New Year...in think this says it all!
Given all of the choice of outstanding hotels in the area in Tenerife we would still return to the Gran Melia time and again and have recommended to friend s family and colleagues.
Sposedtobworking, Newcastle upon Tyne, United Kingdom
My "Happy Place"
This was our fourth trip in as many years but this time we booked red level for families. We have always enjoyed our stay in this fantastic hotel but Red Level made it even better. special thanks to Aleksandra Piszczyk who looked after us so well. Her customer service was exceptional. The service and food in all of the restaurants was fantastic and we got great service from Ricardo, pool concierge, too. The only down side of our holiday was leaving..... But I'm busy looking to book again in Feb already!!More