With its high-design interiors and impressive pool scene, Sensatori Resort Tenerife is a luxury escape par excellence.
Sensatori Resort Tenerife has lavish good looks. Cue cutting-edge furniture from the likes of Italian heavyweight, Fendi, oversized fountains that light up come nightfall, and daybeds that provide the perfect lounging spots.
There’s as much substance as there is style. We're talking plush deluxe rooms with hi-tech extras, restaurants that blur the lines between cooking and art, and an infinity pool with monsoon jets and in-water sunbeds.
All in all it’s a winning formula, and one that has seen the hotel awarded an extraordinary 5T+ rating – the highest of any Thomson property.Read more ››
Buffet breakfast, lunch and dinner.
Full Board Plus, which includes house wine, beer and carbonated soft drinks with lunch and dinner, is the standard package at this hotel.
Including 3 meals a day excluding Red Level, fine dining and Oriental restaurants.
The hotel also offers a special All Inclusive drinks upgrade. It entitles you to local drinks when you go up and order them from any of the hotel’s bars during opening hours.
The Spa by Clarins has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.
Soft lighting and clean cut décor, make up the suites. They sleep up to 3 adults or 2 adults and 2 children. You'll have a separate bedroom and lounge area both with a 32 flatscreen TV. The lounge also has a dining area and there's an iPod docking station. The bathroom comes complete with a double shower, rain shower and a whirlpool bath. For outside space, there's a balcony or terrace.
Deluxe twin rooms have a luxurious feel with high quality designs and fabrics. They come with a 32 flatscreen TV, iPod docking station and a rain shower. Outside, you'll have a balcony or terrace. They sleep up to 3 adults or 2 adults and 2 children.
Currently sat on my terrace at the Gran Melia, tomorrow is our last day of a two week holiday.
The hotel is amazing - spotless - so well cared for, rooms are fine, we have a mini kitchen but no plates or utensils, but that is a small thing as we don't need to eat in, the food is great, I would have been happy to eat every breakfast, lunch and dinner at the buffet alone - such a great choice.
We also ate at the pool grille - lovely food and presentation, oasis grill - again very good, fish market - fine but in my opinion not worth the extra cost, the Japanese restaurant - a great experience and lovely food, and the Italian, again very nice - I read lots of reviews about not being able to book tables, but we never had that problem once, maybe in the height of the season is a different matter.
Pools are lovely - massive salt water lagoon, large family pool, adults pools and great little pirate pool for kids.
Weather has been pretty much perfect - mid 20's every day.
We ventured out and rented a car for 4 days - Loro parque - really nice place, Puerto Cruz - really nice, Adeje - some lovely hotels and seafront, Los Christianos - really nice, las palmas du Americas - what a dump---- full of strip clubs and cheap bars. Los Gigantes - lovely view but little else to see, Santa Cruz - abut disappointing, la Laguna San christobel - some old architecture and history, but we found very little in the way of buildings and tourist information was actually open (we went on a Saturday) mount Teide - went to base of cable car and was so busy didn't stay very long. Amazing views and scenery.
We found renting a car was far cheaper and more convenient than arranging trips through hotel. Roads are pretty good and not such a big island to get lost on.
Everywhere we went when we came back to the hotel we were happy, it is by far the best place in Tenerife we saw.
We also went paragliding with 'top paragliding Tenerife' and experience was amazing. Would recommend them and have left review on trip advisor.
In all Gran Melia Palace is a lively relaxing place to stay and I would recommend to anyone.
Alan R, 186262
There is absolutely nothing bad to say about this Hotel. Not even the most nitpicking Person should be able to find anything to complain. Great Location directly on the sea front, The Rooms are very nicely done, spacious and clean. The staff is very friendly and helpful and the food in the main Buffet Style Restaurant was absolutely amazing, great selection, everything fresh. The only thing I was missing was a larger fresh fish selection BUT that's complaining on a very very high level.More
Fifth time of visiting this hotel - will it be our last?
Let's put this in perspective, overall we love the hotel and there is nothing in respect of its general fabric that changes the perception we have gained over our previous visits. The decor is fabulous, the rooms are clean and of good size and the whole cleanliness and luxury of the hotel cannot fail to impress.
The hotel is Gran Melia but we travel with Thomson merely because flights and transfers are more convenient. Other than this we don't use their facilities and I won't go in to my opinion of the company, it's service ethos nor its reps based at the hotel. Enough said.
Full board plus meets our needs for drinks etc and we don't feel the need to purchase additional packages. We do buy additional drinks, don't find these particularly expensive, but some may find this to be the case depending on what your drink tastes are. We find water at meals sufficient for our needs and the local red wine palatable, both of which are included in the Sensatori full board plus package.
Our concerns and the reason for a rethink of whether we will stay again are as follows:
Since our last visit in December 2015 the menus in Club Ocean and Oasis Grill have changed and not for the better. There appears to be a fundamental lack of choice and the blandness of some of the dishes linked with some very questionable flavour combinations just make these 'inclusive' options less attractive. Add to this a very 'hit and miss' quality, particularly around the lack of heat in the food when it's served and this begins to feel distinctly less than the five star it's billed as.
The rule around one visit per week to Club Ocean is ridiculous, particularly when it can be half full some of the time when you pass. It is also frequented even in the late evening by couples with small children who seem to be able to obtain reservations without difficulty - buggies are commonplace at tables and whilst some will disagree, a curfew on children being present in the restaurant should be implemented to enable other guests to eat in peace. There seems to be a popularity to this place based probably on its decor and its position in the hotel. Food is acceptable, not spectacular but I do believe attempts are being made to improve this. Strange for an Italian, avoid the pizza at all costs!
The last two times we have stayed at the hotel, Duo the fine dining restaurant has been closed (for two weeks each time). We did manage during our visit in December last year to book in for the last night before it closed. You have to pay for this restaurant but it is definitely worth the additional cost. On balance we would probably say this edges La Terrace in the Red Level for food. Service in both is good but La Terrace maybe just has the upper hand with its al fresco dining, particularly on a warm evening with lovely views across to the island of La Gomera.
On our final evening of this visit, we visited Nami, the Japanese restaurant. Well worth booking in our opinion. It was the best meal of our stay and you cannot fail to be impressed by the decor, ambience and most of all, the food. Managed now by our good friend Beatriz, a visit is recommended and we are sure you will not be disappointed.
There are some long standing staff who have always been and remain excellent. Aziz and Niclas in Club Ocean would be an asset to any restaurant. Unfortunately, some of the newer staff around the hotel we feel do not meet their standard. Sullen and uncommunicative does not sit well with us - we find we are tipping less which is always a good barometer of service levels.
Poor on the whole. Other people have mentioned this and we have to agree for a five star hotel, the resident artists unfortunately do not meet the required standard.
It's easy to avoid them by not going to the theatre but we used to enjoy going to the piano bar. However, after the show, some of the cast have taken to coming down to showcase their talents, assaulting our ear drums with performances that they seem to think are embellished by shouting rather than singing. We actually walked out one evening because the caterwauling was unbearable - really disappointing because it was usually good to finish off the evening here. Unfortunately, again the quality of the resident artists in the piano bar has also diminished and there is little if any audience interaction. Please note - little asides and private conversations between yourselves in between tunes is amateurish to say the least.
During the first few visits to the hotel, our positive impressions were enhanced by the quiet, relaxed and overall genteel nature of the clientele. We have seen a marked decline of this in our recent visits and can only attribute this to certain parts of the world being unavailable to a particular type of guest, therefore pushing them to areas where shall we say the entertainment doesn't match their requirements. In this latest visit, we have seen occasional episodes of drunken and rowdy late night behaviour which we haven't experienced previously. Add to this an incident where security had to be called as two families, predictably from the UK and incredibly with young children argued openly and loudly at some length in front of guests and diners. I would urge the hotel to act swiftly and decisively on matters such as this to maintain the peace and ambience that keeps decent guests coming back again and again.
We observed a number of times when dress codes weren't adhered to in restaurants and again, this is a gradual erosion of standards which really needs to be addressed without delay.
A difficult piece to write and one that a couple of visits ago, we just couldn't have foreseen or even contemplated. Whilst writing this, have struggled with the twin demons of 'familiarity breeds contempt' and 'gut feeling'. Much thought leads me to the latter.
We had aspired to a visit to Sensatori Jamaica but are now questioning this as a result of recent Sensatori experiences.
Will we return to Gran Palacio - the jury is currently out but we are definitely looking at alternatives?More
Great hotel, made by the outstsnding staff who look after you from start to finish, this is one of the best hotels I have ever stayed in, highly recommended, Red level is outstsnding and worth the extra for a child free zoneMore
Great family holiday, but not quite as good as they think
I'm writing this almost a year after my visit, so these are my key memories. We all had a great holiday and there are many great aspects to this hotel eg watching the sunset at the bar listening to a guy playing a sax, great gardens, the kids loved the rock pools on the "beach". However on the the back of three excellent Thomson holiday village family holidays and this being expensive my expectations were high. On first impressions the reception staff are very professional, the hotel looks fantastic and the rooms are luxurious. However, there are several key elements that let it down which left me a little disappointed:
- The Buffett. Food quality is good, but they have created a hybrid system of getting your own food, but waitress service for drinks. You will need to ask for a coffee several times before you get one because they are so busy
- Plates and cutlery. These constantly run out and you need to ask for them
- The bedrooms are poorly sound proofed, so the moving of furniture or a toddler running around at 6am upstairs wakes you up
- The sun beds. Odd attempt to solve the towels on beds issue which means people sitting on them until a certain time which doesn't solve the issue and interrupts breakfast
- Salt water pool. No good for swimming in, and the kids didn't like it
- Kids pool. Constantly shut for long periods because parents let babies in without good pool nappies. It only takes the lifeguards to tell them rather than watching it happen
- The bar. It's waiter service and you can wait a long time for that first evening drink and they get upset if you go to the bar
- Soft drink costs, from memory were â¬8 each. Beer is (slightly) cheaper. From memory water as expensive which isn't good for staying hydrated
- Pull out kids bed. As noted by many, sink in the middle
- Tv, a poor selection of English speaking channels
- The management. You will see several suited people that stand around but don't actually seem to be managing anything, especially in the Buffett area. Try talking to the guests to see what they think.
It is a great hotel and we had a great time, but I wouldn't expect the above for 5* and the price which took the edge off.
I would highly recommend the Siam Park trip and the dolphin watching trip, both organised by Thomson. My advice is pay extra for the fast passes at Siam Park.More