With its plum sea-and-mountain setting, the Hotel Riu Palace Tenerife showcases this Canary Island at its best.
Views don’t come much better than this hotel, with volcanic slopes to the rear and sea views to the front. And location-wise, you’ve got a little beach on the doorstep and Costa Adeje is a 20-minute stroll away.
The hotel’s curved design means lots of the rooms look out to sea. And this place is getting a top-to-toe refurb for July 2015.
We have just returned after a week at the hotel olide,The hotel is lovely and clean,done every day.The meals are really great,someone said on here you have to wait 5minutes for meat well that's because they cook it fresh while you wait that applys to fish and omlettes in the morning so much better than being under the lights.The restaurant manager souco is lovely and very friendly.We could not fault the hotel at all everybody very friendly the only thing we would advice is that you cannot hire pool towels,you can hire fan from reception at 30 euros with 10 back,there's a pub just down the road (it's called the pub ) hire fan for 10 euros for 1week there's only 1lift and nearly all stairs.This hotel is situated at top of the hill so not suitable for disabled unless you use a taxi.there is also no air con in in your rooms.would we recommend this hotel, yes we would had a great week.More
Not what we've expected...
We booked this hotel because of it's excellent position and because we loved our staying at another Riu hotel in Cape Verde. The hotel is a little older but in good shape, I found it quite nice, but renovations are planned for next spring (the information we received from hotel staff). I made a reservation for 2 couples and we got 2 different rooms, our room was located at the 'reception level' (sixth floor) and the other couple got a room at the ground floor, the one with the pool. Our room was facing a reddish hotel (Sheraton) and had a partial sea-view. The only real thing one could complain about the room was the view ( the Sheraton hotel with it's reddish strange building is horrible) so I decided to ask if it was possible for us to change the room and get one closer to our friends. The reception staff gave us a room at the ground floor, just next to our friend's room (the had 114 and we got 115). The ground-level rooms are excellent, very big (the upper-level room was waaay smaller) and with a little terrace and garden. Our luggage was taken from the entrance of the hotel to the first room and then from the first room to the second one by a porter which also gave us some basic info about the air-conditioning system, the telephone, shops around, etc...
Both rooms were very clean and in excellent shape. Our towels were changed daily even if we did not leave them on the floor or request this service. The staff was nice and helpful.
Food was ok, we ate outside on the terrace in the morning and had an inside table for dinner. At dinner we had to pay extra for our drinks, even for water, as the only thing included in the 'half-pension' seems to be the food (though we got coffee, tea and juices in the morning without extra charge). We didn't try the Krystal restaurant.
The pool-area was ...disappointing. We stayed at the pool only in the afternoon of the arrival day, as it was full with seniors. I think we were the only couples under the age of 40 in the hotel and we were definitely the only ones under 30. One of the 2 pools was closed and smelled strange (paint?). The other one was ok but the pool-bar was closed...
There isn't really much entertainment except for the lobby bar. The is also some kind of 'Saloon' but did't look very interesting for us as there were only seniors there.
There's no internet excepting the 'Wi-Fi area' in the lobby. The safe in the room costs 20 EUR/ week. Pool towels are free of charge and can be changed daily. When we called the reception and asked if we could get some ice we were told that the hotel offers no room-service (we still got the ice because the man in the reception said he will try to help us and find someone from the restaurant who could come down with it, so they were anyway helpful and nice)
There's a 'wellness center' at the ground floor, it looked ok but we didn't try it because of the same reason we did't try the pool or the lobby 'Saloon'...
All in all it was a strange experience. The hotel looks nice but the definitely need to change some things (some kind of entertainment, Internet, provide free-of charge water, room-service, pool-area needs a fresh-up). We felt very strange as all the hotel employees excepting the ones in the reception called us 'chicos' or 'ninos' (even if we're 28 and young compared to their 70+ guests we still believe this is rude and not nice). Even the manager which was at the restaurant almost every night treated us like children!
At this point I would say that the only strong point of this hotel is it's position and the staff wich is really nice and helpful. I feel that we could get a lot more at the same price and thus regard this hotel as an expensive one. I would love to return but not until they change some things.
We booked our staying through Ving and traveled with thomas Cook Scandianvia.More
My husband and I returned from Costa Adeje 2 days ago after staying in the Hotel Riu Palace, we are frequent visitors to Costa Adeje but this is our first stay in the Riu Palace. The rooms were a little smaller than I had expected but by no means small, they were clean and of good quality. The layout of the hotel means that most rooms have a form of a sea view and the balcony and terraces are of adequate size. The food was certainly very good even if you are not the easiest to please I can assure you that you will certainly find something you like here. Additionally they also have a theme each night which only enhanced the vast amount of quality food. There is a champagne breakfast every morning and an option to eat alfresco over looking the sea.
The staff were so lovely they could not do enough, nothing was too much trouble and they always had a smile.
As it was my birthday whilst we were there I returned to the room and was greeted with champagne, a bowl of fruit and an amazing fresh flower arrangement together with the room tastefully decorated, This then was later followed by a further bottle of fizz to the room and another bottle served with our evening meal!
The fridge is included at no extra cost as it is in some hotels only the contents used from the mini bar are chargeable which is expected.
RECCOMMENDATIONS: Ask for a mattress topper as the beds are hard, this works well and book a safe at 20 euros for the week. The location is slightly out of the main area so you need to be prepared to walk but the costal route is extremely pretty.
NOT GOOD: The entertainment is very poor and I found the cocktails were not very pleasant
A MUST: We booked a sky dive and it was the best experience ever if you are considering this I would 1100% most sincerely book with Simon Telford at Airsports Tenerife (www.airsportstenerife.com) where you will be completely safe and will be offered a DVD of your flight this truly is awesome.
I would certainly recommend this hotel and am looking forward to returning again.More
l9jax, Nottingham, United Kingdom
Disappointing return visit
Me and my family have just returned from a weeks' stay at the Riu Palace during the half term holiday and have to say that the standards in some areas have dropped somewhat compared to our previous 2 visits.
We'd stayed at the Riu Palace on 2 previous occasions, the last one being in August 2011. On both previous occasions we'd booked our flights and accommodation independently having found it was cheaper to do things that way. Ironically, on this occasion it was cheaper to book a package through Thomson Holidays. Although we booked in July, the cost to stay for a week on half board in 2 double standard rooms (not sea view) amounted to Â£4,500.00, which for a holiday in this location is very expensive. During our previous stays we were allocated lovely spacious rooms on floors 3 and 4. The staff, food and service on our previous visits were all superb, hence the reason for wanting to return once again this year.
Due to flight times, we didn't arrive at the hotel until after midnight and therefore missed our evening meal. Because of our scheduled late arrival, we were told that there was a cold buffet available in the dining room if we wanted it. We decided to see what was available prior to taking our suitcases to our rooms (we weren't offered the services of a porter). Due to the time of day, we had a small amount to eat prior to going to our rooms and retiring for the night. The issue of our missed evening meal cropped up on the penultimate day of the holiday when I enquired about dining arrangements on the last day. From past experience with dealing with other hotels (the superb Lindos Mare in Rhodes for example), if clients arrive after the dining room has shut for the evening, then a light snack (sandwiches) is usually provided. To compensate for the loss of a full meal, on the last day of the holiday lunch is supplied free of charge up to a certain value (i.e. â¬12.00), with the difference being paid by the client if this amount is exceeded. I think this is a very fair system as very few people would want a huge meal after midnight and just before going to bed on their day of arrival. As far as the reception staff at the Riu Palace were concerned, we'd had our evening meal on the day of arrival and that if we wanted lunch or an evening meal on the last day, then we'd have to pay for it. I took this matter up with the Thomson rep and subsequently the hotel's general manager. After putting my point of view across, it was agreed that due to the fact that we weren't due to depart the hotel until 2100 the following day, that we could have our evening meal at the hotel without being charged for it. This we accepted.
The rooms that we allocated were 655 and 656 on the sixth floor which is the same level as the reception, dining room and bar and lounge areas. Although in very good condition and spotlessly clean, these rooms were very small. The view from the balcony was not very good as it faced the side of a terracotta coloured hotel opposite. If one looked to the right one could see the road and to the left a very narrow view of the sea in the distance. I did enquire with reception as to whether they had any alternative rooms available, but I was told they hadn't. I was further told that all Thomson UK clients booking double standard rooms are allocated rooms on floors 5 and 6 which are high up and the smallest ones in the hotel. Evidently the lower the floor the larger the rooms are. To say the least we were disappointed, especially considering the amount paid. One other disappointing thing was that the hotel charges â¬20.00 per week for the use of the safe in the room. Again, considering the amount spent, surely safes should be free to use. If you want access to free WiFi, then the reception area is the place to be.
From previous experience at staying at Riu hotels (we've stayed at the Riu Palace in the Algarve on 5 occasions - which is excellent), the food has always been something to talk about in a very positive way. During our previous 2 stays the variety and quality of the food has been superb. On this occasion however, we felt that although there is still a massive choice, the quality of the food was average to say the least. The pastries served at breakfast and some of the deserts served at dinner tasted as if they'd been defrosted. I don't know whether that was the case, but they certainly didn't taste nice and fresh. As far as the rest of the food was concerned, the vegetables at dinner tasted and looked as though they'd been cooked and then stood around being warmed up for quite a while, rather reminiscent of a motorway cafe and not a 4 star hotel.
We didn't have lunch at the hotel due to the limitations of the menu. They tend to cater for larger meals rather than sandwiches which we prefer to have at lunchtime. From memory there were only 2 sandwich options on the menu. Approximately 400m along the promenade from the hotel is the rather lovely Cafe del Duque which serves a wide range of excellent tasty sandwiches and light meals. This is where we ate on 4 occasions during our stay.
One other important point to mention about food and drink is regarding water. My wife got speaking to a German couple who'd booked through Tui (same company as Thomson). They told her that Tui clients weren't charged for bottled water at the hotel, which to us seemed rather unfair.
With regards to the staff, with a couple exceptions, we found them to be very polite, friendly and helpful. The exceptions were with 2 of the female waiting staff who tended to be rather abrupt and feisty to say the least.
The hotel itself is situated in an excellent location on the far western side of Adeje. A 15 minute walk further to the west along the promenade there is the quaint fishing village La Caletta, which is worth a visit. To the east of the hotel there is Playa de las Americas, which didn't appeal to us whatsoever. During the transfer from the airport to the hotel we were supplied with some paperwork by Thomson which warned that there were pick pockets working in that area. To be fair though, we didn't see or hear of any trouble during our stay.
The facilities at the hotel are very good but look tired. Evidently there is a planned major refurbishment next year. Without shadow of a doubt the hotel needs it in certain areas. There are 2 swimming pools, a pool bar and lunchtime poolside restaurant which are situated in the well kept gardens which border the promenade and beach. Food and especially drinks are quite expensive (â¬7.00 for a gin and tonic), but no different from any other 4 star hotel we've stayed at.
I personally won't stay at the Riu Palace again until such times that the refurbishment has been done and if it is available at a more sensible price. Knowing the Riu chain, the hotel will look splendid once the refurbishment has been completed. I really do feel that they need to address the issues raised re the food for late arrivals and that generally served at breakfast and dinner. The food is good overall, but it should and certainly has been far better. On this occasion, considering the high cost paid for the holiday, I would say that we got no more than average value for money, which was disappointing to say the least.More
StuartH3, shrewsbury, shropshire
Spent 2 weeks at the Riu Palace Hotel recently and enjoyed our stay very much. The hotel is located on the sea front with good access to the promenade from which pleasant walks can be taken in both directions. Our bedroom was very comfortable and well furnished. The restaurant provided excellent buffet meals at both breakfast and evening time with ample choice of food to cover all tastes. The pool area outside is spacious with plenty of loungers and is surrounded by attractive grass areas containing palm trees. The reception/bar area and adjoining outside terrace contains a lot of comfortable seating. All staff were very pleasant and helpful. The hotel is spotlessly clean in all areas. The Riu Palace is a lovely hotel and we hope to return there again in the future.More