With its plum sea-and-mountain setting, the Hotel Riu Palace Tenerife showcases this Canary Island at its best.
Views don’t come much better than this hotel, with volcanic slopes to the rear and sea views to the front. And location-wise, you’ve got a little beach on the doorstep and Costa Adeje is a 20-minute stroll away.
The hotel’s curved design means lots of the rooms look out to sea. And this place is getting a top-to-toe refurb for July 2015.
TripAdvisor Traveller Rating
Based On 667 reviews
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner. Breakfast comes with sparkling wine.
Facilities ► View all
2 outdoor pools
Heated in winter and with plenty of sunbeds, parasols and towels on the terrace.
Open for breakfast and dinner. There are two themed evenings organised every week. For dinner there are two sittings, 6.30pm to 8pm and 8.30pm to 10pm.
Complete with a fitness room open from 8am to 8pm, a steam room, massage* rooms, a list of treatments*, and hairdresser*.
TripAdvisor Reviews Show more reviews »
Hoping the future is as great as the past!
Having just returned from this great hotel - it closes today for a 3 month total refurb and upgrade which after a further 3 months evolution will be classified 5 star from November. Like many of the regulars we have enjoyed many years at this wonderful hotel in its great location, with first class staff and service to go with it. Mr 'Riu' please note - its people and staff that make a good hotel into a great one so hopefully many of the staff will be encouraged to return after the upgrade. With so many good times here in the past, we've already booked to come back in August to see the new Riu Palace.More
DavidandDebbieH, Coventry, United Kingdom
Not a 5 star and robbed!
On checking in we were pleased to hear we would be given an upgrade to a larger room, room 354 as all the standard rooms were full. however on the 2nd night we changed rooms as we were robbed in this room, 354 facing the street on the ground floor(whilst having a meal in the hotels Krystal restaurant) The thief stole my jewellery, perfumes makeup, trainers, several items of clothing and duty free purchases. Thankfully our money and passports were in the safe, which you are charged for by the way. There were no signs of a break in, my husband thinks he may not have pushed the bolt up on the balcony door properly. Either way there should be security cameras in this particular area of the hotel, this is not something I have ever encountered before and we changed rooms to one on a higher floor. This was a standard size room and I have to say the worst hotel room I have ever stayed in, especially for a 5 star, very small, dated furniture with ants around the wood work. The hardest mattress I have ever laid on. The gym was a joke, tiny with barely operating equipment, the wellness centre, never anyone on reception and again very run down. No daytime activities around the pool, therefore no atmosphere. I have to be honest and point out the good areas of the hotel , which are the staff who were all very friendly and polite, especially Graci on reception, The grounds were kept very nice, lovely views from the terrace and the food wasn't too bad. However for what we paid for a weeks stay I expected a lot more. This hotel is very popular with the older guests, hardly anyone under 60 I would say and had I of known this I wouldn't of booked it, being in my late 20's. Disappointing stay. I am aware this hotel is closing soon for a major refurb, this can only improve things.More
bozgeyik86, Leeds, United Kingdom
Good Hotel, Excellent Location
Riu Palace is well-situated on the relatively quiet Costa Adeje, a 15-minute walk along the prom to La Caleta, a village with sea front restaurants worth visiting, and a 45 minute walk south to Playa del las Americas. Pleasant gardens with 2 outdoor pools and 2 bars which also serve food. Plenty of sun beds in the garden & pool area. All of the hotel staff are attentive, efficient & friendly, and the place is kept spotlessly clean by super-efficient housekeeping. The extensive range of food options in the restaurant ensures that most will find something to their taste, while few dishes are truly exceptional. The rooms vary, so take care to ensure what you have selected on booking. Some double rooms are tiny; on checking in we were given a complimentary upgrade to a more generously-sized room on floor 1, but unfortunately this had only a view of a boundary wall. We opted to pay a supplement to get a decent sized room with a (quite limited) sea view. The hotel charges extra for use of the safe in the room. Iâve ever encountered this before in a hotel of this standard, and itâs silly and irritating. The Riu Palace aspires to a classier image and are enlarging some of their smaller rooms over Easter. The desired new image would be served well by elimination of the extra charge for the safe, and upgrading of the slow internet service (available only in the reception area). Nevertheless an enjoyable stay.More
P42M, Lymington, United Kingdom
We stayed here for a week recently on a friends recommendation and it didn't disappoint. Check in was efficient and quick, the room was large and we had a central situated room, 234, which had a wonderful view over the grounds, with a good size balcony and got the sun from lunchtime to sunset. Meals are buffets, plenty of choice both at breakfast and dinner, and the staff could not have been more friendly and helpful. There is a big lounge / bar in the lobby with cafe style chairs and tables in the centre and some sofas around the periphery, not the most comfortable and not always enough seating in the evenings when people gathered for a pre dinner drink. There is however a further lounge at the further end of the lobby where there was entertainment most nights . The one let down feature was WiFi is only available in this area, and no where else in the hotel, but management did say with major refurbishment sometime this year there would be Internet access throughout the hotel.More
Travellor60, Stafford, United Kingdom
Lacking in Areas & Disappointing on Food
Returned late Friday after spending two weeks at the Rui Palace, this being first time at the hotel, but not to the area, nor to the Canaries. Weather was good in the main, but had strong winds for three days, one couple who spend March in Tenerife, not at the Rui, said it was the worst weather in 14 years. We enjoy cruising,last trip was the month of October, then Jamaica in December, require a quiet hotel, preferably 5* type and enjoy good food, which is high quality at all times. The Rui Palace, and be careful as there is a sister hotel which is immediately inland from this one and is cheaper, which can be confusing when booking, it happens, is situated on the paved sea front of the area known as Costa Adeje. It is the more upmarket area than Playa de Las Americas or Los Cristianos, without the "English Breakfast & Pub/ Football Sports Bars". The hotel is set well back from the sea front, in a very large area of very well maintained gardens.The pools are convenient, and sun chairs abound, so no problem apart from the high German content putting their towels on the best positioned chairs, every day!!!!! Against hotel rules, but the policy is not followed up. The hotel is a tiered construction on six floors, built in a half circle. The rooms are located on 5 floors, the lobby, sun terrace, breakfast terrace and main dining room being the 6th. The ground floor"1" is garden rooms, you will need to be on "3" to have a sea view, and middle numbers ending in 20/60. The rooms decrease in size as you go up floor by floor,we had 505 on the side which was approx. 8 x 4 metres overall and cramped. 201 is 11 x 4 in comparison. The beds are very hard, and I mean hard unforgiving mattress, and after the first night, and a complaint to both the hotel and Thompson rep, a fleeced padded over mattress cover was provided, which did make the bed more comfortable, but in no way did it compare to the cruise lines we use nor other hotels. The staff are superb, we were the only drop off on arrival, so a drink made the check in hassle free. We had thoughtfully been allocated 1st sitting, 6pm, second is 8pm, by reception due to our early start. You are met by the Duty Manager and shown to your table, which remains yours for the duration unless you request a change, and you can opt for a different sitting if required. Breakfast time you are open plan to sit anywhere, this included the sun terrace area, but a queue system operates for this, unless you are German of course, when you enter the wrong way, by climbing over the barrier from the sun terrace side!! Both meals are a buffet system, which works well in the main, cereals and the like on a couple of stations breakfast time, with cold meats etc in the middle of the dining room and the U shaped cooking station providing the eggs, bacon, toasted sandwich,etc. The food was not up to our expectations at all. The orange juice was not "fresh", the cereals were local and poor quality, the fried eggs were cooked on a griddle which was set too high, so they were burnt on the bottom.The "bacon" was not English type or offered as a choice over the local fatty strips which were either overcooked or undercooked, but in edible either way. The cooked tomatoes were not ripened fully, the scambled egg and mushrooms were ok, don't try the scrambled eggs on the right of the U, they are not a nice taste, choose the left hand side which is normal. The tea comes in pots via waiter, but very seldom is the water hot enough for anything other than luke warm tea, the coffee was tried but my wife never finished the first cup, so stuck to the luke warm tea. The evening meals fared better, the meat was consistently good, veal,pork,steak,duck,ham,lamb,turkey over the weeks menu, soups were good, salad bar was ok, bit uninteresting bar the smoked salmon,pate and languestines on the respective nights.Choice on potatoes offered poor, Canary salted, chips or poor mashed offerings. Sweets were not good, poor selection, ice cream was good and choices varied nightly. No coffee afterwards. Wines were so expensive its a rip off, 6 fold increase on the local supermarket price, likewise all the drinks. Wi fi is limited to the front lobby and is a bit slow, but who wants or really needs to spend time on line, we went for the walking on the sea front and the sunshine. About 3 days before you depart you are requested by one of the staff to complete a small survey form in the dining room, and 2 nights before you leave the deputy manager asks for your views. In response to our criticism as mentioned, he stated that the hotel is only 4* not 5*, and it is difficult to compete with the cruise lines. He confirmed that after the scheduled refurb the hotel will be 5*, but they have an uphill battle and need to seriously raise their game. We did not bother with the entertainment on offer so cannot comment, there is not a proper library as such, but a small selection of books, mostly in German regrettably, but there was sufficient English to suffice for me, on the 5th floor off the lift area. The Hotel is closing after Easter for 3 months, for a refurbishment of the rooms, dining and kitchen areas.They have a remodel show unit 201 open from midday, for 15 mins or so. As mentioned, this is much larger than the upper floors, and has no bath now but a large walk in shower with drencher head and wall mounted spray head,two sinks, complete tiled floor no more carpet in bed area (potential noise will increase as a result) and the wardrobes are now in the entrance hall rather than alongside the bed.Storage space is reduced as a result, new wall mounted flat screen tv, show house type furniture and bed head etc.Durability questionable. Modern flexi reading lights on bedside and 3 accessible new main circuit sockets as currently restricted to using the bathroom one for the I pad, I phone,Kindle recharge.Floor 3,4 and 5 are to be extended by 3.4 metres and the upper terrace area as well. All in all would we return like a number currently do year upon year, on current basis it would be no, lets see what fellow members report in the Autumn after the upgrade.More
cardsharks, Bognor Regis, United Kingdom
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