With its plum sea-and-mountain setting, the Hotel Riu Palace Tenerife showcases this Canary Island at its best.
Views don’t come much better than this hotel, with volcanic slopes to the rear and sea views to the front. And location-wise, you’ve got a little beach on the doorstep and Costa Adeje is a 20-minute stroll away.
The hotel’s curved design means lots of the rooms look out to sea. And this place is getting a top-to-toe refurb for July 2015.
TripAdvisor Traveller Rating
Based On 633 reviews
- Official Rating
Holidays in contemporary, premium hotels
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- Room upgrades
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks, Icecream|
Buffet breakfast and dinner. Breakfast comes with sparkling wine.
Facilities ► View all
2 outdoor pools
Heated in winter and with plenty of sunbeds, parasols and towels on the terrace.
Open for breakfast and dinner. There are two themed evenings organised every week. For dinner there are two sittings, 6.30pm to 8pm and 8.30pm to 10pm.
Complete with a fitness room open from 8am to 8pm, a sauna, steam room, whirlpool bath, massage* rooms, a list of treatments*, and hairdresser*.
TripAdvisor Reviews Show more reviews »
We recently stayed here for 10 nights for our honeymoon with our 4 months old baby. On arrival there was no welcome and considering we had lots of luggage and a pram, I had to go to reception to ask for help!!! A great start hey!!! Then once checked in, considering it was our honeymoon and very much looked forward to a wonderful stay, we got to our room to find not even a double or king size bed but 2 single beds pushed together with separate bed sheets!!! This is disgraceful considering we are on honeymoon and I would had thought the hotel would had thought about this and give us a room with a double bed Atleast!!! The only thing good about the room was the view!!! The only thing we got for our honeymoon was a bottle of champaign otherwise the hotel showed us no care or kindness to make our stay special and a honeymoon to remember. Then we found out from other guests who was not on honeymoon that they also got a bottle of champaign so actually we received nothing for our honeymoon. Thanks for making it special hey. The we realised that the room had no kettle which was a must to make our baby milk up. I went reception to ask for a kettle to only be told rudely that they have no kettles. I explained I needed one for my baby as it needed to be boiled to ensure its sterile but again no reply. I then asked to speak with a manager which I did. The sub director told me they have no kettles and the only option was to rent one at my expense or ring up everything I needed boiled water!!! Are you for real??? How could I ring up 5 times a day when we need to feed a baby and wait for it to arrive and actually how would we know the water is clean and boiled? I complete joke if you ask me. I then said can they rent me one at there expense. I was then told they can't due to insurance and if I wanted one it would cost me 25 euros. What a disgrace considering we are on honeymoon and the money we had already paid I would had thought this would be not even a question. So I said I will pay for it angrily. When it arrived I was told the hotel had taken care of the payment. How I don't know conserving I was just told they couldn't due to insurance!! Clearly this was a lie and the hotel didn't want to pay a simple 25 euros for our kettle for our 4 month old baby. This was a great start to our honeymoon only been at the hotel and hour and with these problems. The entertainment was the same every single night and then the late show was at 9:30pm just to suit the 2 dinner sittings because the hotel can't cope with the quests dinner. This was far to late for our baby which meant to the evenings were very boring. This is not on as all guests should receive entertainment no matter what is there is 2 dinner sittings at 6pm and at 8pm. The staff were constant trying to get you to order drinks and if you didn't they made you feel on edge that you were not welcome. The only one member of staff who was fantastic was Reuben from the restaurant. If only all the staff were like him. The big restaurant manager was very rude and didn't ever say hello to us because we were a younger couple. Because there were to sittings, we always went at 6pm slot but if we was ever late due to our baby, we would always feel under pressure to eat quickly as the staff were trying to set up for the 8pm slot. This was terrible and you should t feel rushed when you are trying to enjoy your dinner on holiday. There was not any plugs in the room apart from the bathroom and when you have a steriliser etc, this proves very difficult. The wifi was very slow and kept breaking down and only available in the lobby. I have my own business and is a must that I can access wifi. I asked if I could get it in the room but the hotels answer to every complaint was that they will be having a refurb. After this was our honeymoon and how let down we was, I won't be coming back after the refurb as how will this change? Our honeymoon was NOT special am because the hotel didn't do anything to make this special for us which is very disappointing. The hotel should offer us a free stay to make up for this and make our honeymoon one to remember which it should had been in the first place. Do pigs fly I guess!!! The buffet had a good selection but sometimes not enough choices to suit everyone which meant we had to go out of the hotel to eat some nights because of this. I wonder if I will get an explanation from the hotel and something to make up for our honeymoon being a complete let down and we had such high expectations before we arrived which is a real shame for me and my new wife. More
Wonderful holiday at Rui Palace
Just returned from week at this excellent hotel. We were so relieved the standards were exceptional having spent an awful holiday at another Thomson last September. Glad to know done hotels still maintain the standards we expect. Staff were so attentive and hard working. Special mention to Carmen in the dining room, Wang Dam at breakfast and Andraos on rception. Upon arrival we were offered an upgrade to a suite room which was excellent and spacious. Room was cleaned to a high standard as were all parts of the hotel. Food was varied and good quality, catering for all tastes. We dined in the Krystal restaurant one evening. Food was a la carte and very tasty. Would recommend you give it a try - no extra charge. The hotel was a little tired in places but did not detract from the enjoyment. Hotel due for refurbishment soon - hope it doesn't change the charm if the hotel. La Caleta was closeby with tapas bars and lovely bars. This hotel is all down to the hard work and commitment of management and staff. Thank you. Will definitely return very soon.More
Hamish K, Worcestershire
Good hotell but noisy room
We were in this hotel in the time of New Year and near by the hotel was the music festival and the volume of that was awful. The music stopped in the morning, whwn the clock was almost half to seven. We coudnÂ´t sleep at all. So don`t go to this hotel at that time.More
25anjak, Jarvenpaa, Finland
The Riu Palace is certainly worth a visit I can honestly say it's one of the best buffets we have had in Tenerife food selection and quality was of a very high standard this applies to breakfast as well as dinner. All the staff we encountered were cheerful and helpful in every way. The pool areas are very nice and although people reserved sun beds there were more than enough to go round so what ever time you came down to the pool there was never a problem. A big thanks to all at the Riu for a great week. I would recommend this hotel to anyone and know that they would thank me after there visit.More
Martin B, Luton, England, United Kingdom
It was lovely to be back
@ the Riu Palace. Nothing had changed i.e. the same 5 star attention to detail, customer service and the food. I have to admit I am amazed when I read some of the comments regarding the standard of the food at breakfast and dinner. We found it even better than in 2013. We were here from the 24/11 until 10/12 and have to say it is a lovely time of year to visit. The weather is never "too hot phew" and it stays lighter too. Although we were told the hotel was at capacity the sunbathing areas were never busy and gave that wonderful feeling of utter warmth, peace and 'relaxavous'. As said by all the previous guests the staff are totally amazing especially remembering what one drinks etc, I had a nasty fall in the hotel 5 days before we were due to come home. A Dr was with me within 10 minutes, and yes, he was private but I don't think service would be that speedy in the UK do you? I had dislocated my ankle and sustained 3 fractures too. I only tell you all this because I want you to know just how very, very, kind and attentive all our friends' in the Palace were'. I was the one in hospital overnight but my husband was caringly looked after. Dear Riu Palace 'friends' please, never, never, change the way you treat your guests, it makes our holiday to think how much you take care of us. Many many thanks again. (I have just looked at the prices for the same time 2015 and it my be beyond our means I'm so very sad to say....maybe we'll save up hard for 2016!!}More
Hugh R, Stockport Cheshire
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