This beachfront hotel comes with Art Deco interiors and tropical gardens starring 2 lagoon pools.
Design-wise, Art Deco meets traditional Spanish at this deluxe hotel. Hop in the lift and you’ll be on Playa Fanabe beach in seconds. Back at the hotel you’ll find 2 lagoon pools tucked among tropical gardens.
Food-wise, options include a Mediterranean à la carte restaurant and a tapas place by the pool. There’s also a stylish spa, sports like tennis and squash, and high-calibre evening shows.
We have been going to Tenerife for six years and always stay in five star hotels, but this hotel was the best so far. Our room in masca block was the best in any hotel we have stayed in, the terrace was huge with a double canopy bed directly overlooking the sea, very friendly staff, we have now found the hotel we will book in future holidays. Highly recommend.More
As good as before
True to my review of a year ago we came back again this year to Tenerife and to the hotel, visiting at the end of September. We got upgraded to a suite which was a nice surprise and we had more than enough space - very pleasant.
From the moment we arrived the staff were friendly and attentive and the welcome drink went down well.
The room was excellent and the bed extremely comfortable and large. We had more than enough air conditioning controls but only tended to use the one in the bedroom we used.
What can I say about breakfast that hasn't been said, Well nothing, it was outstanding!
Again the sun beds were up with the best I have seen anywhere with a cover and a proper towel. The weather played it's part - only 1 overcast afternoon. We drove to Log Gigantes this day and were slightly disappointed we hadn't thought about going on a whale/dolphin trip as there were plenty of departure from the harbour mid morning and afternoon.
If there was one area that perhaps wasn't as good as last year it was the the evening entertainment. It was fine but there were no real stand out shows similar to the ones from a year ago. Perhaps they have moved onwards and upwards.
All in all an excellent and relaxing week.More
cjm2503, Manchester, United Kingdom
Woken up by running water at 5am.
Our room has a spectacular view and is of a high quality. However at 5 am we were awoken by the sound of running water inside the room. This lasted for a couple of hours. I examined inside and outside but could not see any problem. I assumed that the water must be inside the wall cavity.
I reported this at breakfast time and again after lunch. I haven't had a reply but my own analysis is that the
irrigation system for the plants on the roof are timed to come on between 5 and 7am.
I was further disappointed when I tried to arrange a game of golf. This seemingly can only be done between 1000 and 1200. I did manage to speak to the lady in charge of this service but only for her to say that she was now finished for today and I should come back tomorrow.
It beats me where they get their 5 stars from?More
Fantastic holiday once again!
We have just returned from our 8th stay at this hotel and we enjoyed every moment once again.
We went bed and breakfast for the second time as we thought the dinner at night was repetitive every year and there are many places outside which are very nice for a change. Breakfast was great as usual, brilliant selection at the buffet and staff work their socks off! We spent our last 2 days in La Cupula which was outstanding, especially the staff. We will visit this restaurant again on our next visit. The other poolside restaurant La Cascada is also good but a change of menu every year would be good.
At night there is various entertainment which we enjoyed with drinks from the Tiffany's cocktail bar (our favourite part). All the staff there make you feel welcome and all make conversation which is always nice.
Our rooms were fantastic, very clean, no noise all around fantastic. One thing was the air conditioning was quite slow buy apart from that no serious concerns.
Reception also deserve a mention who are always smiling at make you feel at home.
We will be returning to this hotel next year and hopefully for the foreseeable future.
5 star for sure - but 4 out of 5 due to rude reception
We stayed at this beautiful hotel for 3 nights - quite a big occasion for us and our expectations were already high. Overall, fantastic decor, wonderful swimming pool and outside area, the best breakfast I'd had in a long time (although a few rude guests who thought they'd starve if they didn't push in) and appropriate evening entertainment if you wanted it. As others have mentioned, many people like to put their towels down early and rarely use them - I'm sure the hotel could do something about this.
My main niggle was with the reception staff - Carlos in particular.
We had booked a Junior Suite and when checking in was told we'd been upgraded to a main suite. Lovely, we were delighted. However, I had booked a junior suite as I was under the impression from the main website that these had been refurbished and would be more to our taste. When entering our accommodation it was really not to our taste so went down to reception to ask to go back to our original room. I was curtly told by Carlos that there were no rooms and that's why we had been upgraded. I expressed how unhappy I was (rather than moaning when I got home I thought I'd see if he could rectify it) but he shrugged his shoulders without any regard to my dissapointment. He told me we could eat at the more exclusive breakfast area - but this would cost us another 15 euros per day per person! I felt his customer service skills were disappointing and left a very bitter taste.
The room itself had two single beds pushed together which was disappointing and you have to pay extra to have coffee options in your room. I've never seen this before in a 5 star hotel.
All in all, we did have a wonderful break (the first one without our toddler) and I'm pleased we only selected bed and breakfast as there was so much choice outside of the hotel.
Would I visit again? I'm not sure I would - with so many other lovely hotels nearby I think I'd try somewhere else.More
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