Full Board buffet meals. Hot and cold snacks 10.30-17.00. Afternoon cakes.
Selected alcoholic and non-alcoholic drinks including self-service beer, wine, water and soft drinks with lunch and dinner.
Snacks at set times.
Two large pools wind their way around. Dotted with palm trees and plenty of sunbeds to catch the rays. There's also a poolside bar nearby for drinks and snacks. One pool is heated during the winter months.
Open for breakfast, lunch and dinner with live cooking stations. Fortnightly Canarian or South American themed dinners are laid on. Your main course at dinner can be served at your table, on request. If you're on Half Board, dinner can be swapped for a picnic lunch, and early suppers can be arranged. There's a dress code here, with long trousers and a shirt for gentlemen at dinner. Highchairs are also available.
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The hotel is grand and beautifully decorated throughout and the rooms are light, nicely decorated and plenty of room, the whole place is spotless including all pool area. We went all inclusive and the food was wonderful wide selection that feed everyone including my 9 month old and 3 year old every night, they especially enjoyed making there own puddings, own down fall was it was very busy and tables close together so can be quite hectic and noisy. During the day the bar area serves snacks so we had food around the pool for lunch most days. The staff are wonderful and couldn't do enough to help. Evening entertainment was what you expect but enough to keep the children happy. My children loved the pool, climbing frame, football pitch and games rooms plenty to keep them happy and entertained. Great location with beach opposite and lots of nice bars. Siam park only 5 mins away also went whale watching definitely recommended. We paid for a sea view which we had but was blocked by a mostly by a restaurant. Overall a lovely week and can't wait to come back. More
Visited this hotel so many times
We have visited this hotel so many times, we have seen improvements, mainly around the pool area. We were all inclusive, but despite some reviews we were never treated unfairly. Yes, the all inclusive drinks list is local spirits, but as we only paid an extra Â£200 for 4 people to go all inclusive compared to half board then we were more than happy with this. Yes the hotel is large, people do get up from 7.30am to reserve sun beds for the day, but I have never seen anyone not get a bed! Some rooms are starting to look a little tired but they are spotlessly clean and the hotel is always updating them.
The dining room is large, some people may say chaotic, but I would say efficient, how they manage to cater for some many people in such a short period of time is amazing. Every member of staff knows their role and performs it brilliantly, politely and with a smile. Food is constantly replenished and I don't know how you couldn't find something to eat. Some reviews comment that the food is always the same, I agree there is always soup, salad, a carved roast, a fish dish, and another of meat, together with at least 2 pasta dishes and a whole array of standard foods. This holiday we thought the food had improved, my children especially enjoyed the chocolate fountain, tried a variety of sushi, proper paella, lots of different fish. I agree the juice and coffee in the machines at breakfast isn't very clever, however there is also sachet coffee to make your own and a different smoothly everyday to try.
The evening entertainment is good with a fantastically run mini disco, where they try and get all of the children involved, no matter if they cannot speak English, There is usually a show afterwards which is suitable for children followed by a later show. All different tastes, occasionally not ours, but some evenings we went down the front for a walk/drink, after all you don't want to spend 24/7 in the hotel.
The daily entertainment is good, Zizoo and his team are happy to involve everyone or understand if you don't want to join in. The team are multi lingual and so enthusiastic. The kids club is great. Rachel has been there years and is extremely welcoming, trustworthy and kind with every child. She is the first person our children want to see when they return.
The downsides, having to pay for safe, wifi and fridge hire, juice in the machines at breakfast, far too watery. The hotel is probably no for you if you want to spend a few hours on your evening meal in a chilled environment. Branded spirits are not included in all inclusive, but the alternatives are drinkable.
To sum up, a good 4 star hotel that is well run.More
S R, 656897
Great location and good food
We went in the second week of the Easter holidays. The hotel was full but it didn't seem that way. The all inclusive was fantastic with cocktails and scoop ice cream available all day. Kids loved the non-alcoholic cocktails and hot chocolate. The climatised pool was a nice surprise as the other pool was too cold at this time of year. My 8 year old tried the kids club half way through the holiday but found most the children had already made friends so she felt left out and was a little bored. A lot of children mainly younger seemed to enjoy it though but nothing for the older ones. There was water polo and aqua aerobics every day. The rooms were really clean and a reasonable size. The sofa bed was very uncomfortable but the kids did OK in it. It was lucky ours are small but at 11 and 8 we could just get away with them sharing. I'd advise on two rooms for a family of 4 if you can afford it as you get a bit on top of one another. But we managed ok. The food was good and lots of options. There was a Cauvery every night and some dishes were similar but you always had a different rice, pasta and meat dishes. There was steak. A Mexican evening and in the morning there were fresh pancakes twice a week. Omelettes to order and the usual suspects full English, fruit, cereals, pastries, toast etc. Evening entertainment was typical of holiday hotels but our children enjoyed the parrot show, magician and the piano player in the upstairs bar. The location is excellent. Take a lift downstairs to the beach and promenade. We walked along to plaza del duke and there was some lovely places to eat and another beach. Worth a walk or hire a scooter (more a mobility scooter so safe to take along promenade). We had a wonderful holiday. Lots of excursions available. I'd advise going via hotel or local. We went via the tour operator and it was 20% more expensive. Loro Parque definitely worth a visit. More
we have just got back from a 2week holiday at this great hotel staff were very helpful and very polite rooms were nice and lots of space and bathrooms are also nice with a good showers over the bath.Rooms were kept very clean and beds made daily.The staff in the restaurant were very helpful nothing was to much for them l have to use a walking stick to walk and every meal we were shown to a table for disabled people which was a great help.We would like to say food was good and there was plenty of choice.The evening entertainment had something for everbody all in all it has o bee the best holiday we have ever had and we shall return to your wonderful hotel.More
Great value. Excellent location. Great place to stay
Food is buffet style but plentiful and wide ranging. We were all inclusive and like all inclusive food can get a bit too samey so we did have meals outside at times.Service in the hotel was exemplary. The location is on the beach so perfect to get anywhere. The pool is of good size and there was never any problem getting sun beds. There was plenty of food available all day. Entertainment at night was a bit hit and miss. Some shows were good and some awful.Rooms were comfortable and large. All in all a great place to stay for the money and we will return.More